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Virtual Call Center Jobs in Reno, NV (NOW HIRING)

Sharecare

Lead Customer Service Rep

Carson City, NV · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

New

Eaton

Site Infrastructure Specialist

Reno, NV · On-site

$84K - $123K/yr

Deploy and troubleshoot VoIP/telephony, conference room tech, digital signage, call center ... points, virtual machines, UPS, R&D Labs, and mobile phones. • Intermediate knowledge of other ...

Vituity

Registered Nurse - Urgent Care

Truckee, CA · On-site

Maintains accurate detailed reports, tracking log of call backs with details as requested by MD ... Team building activities such as virtual scavenger hunts and holiday celebrations. Flexible work ...

All JobsVirtual Call Center JobsVirtual Call Center Jobs in Reno, NV

Virtual Call Center information

See Reno, NV salary details

$5

$14

$21

How much do virtual call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for virtual call center in Reno, NV is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Reno, NV? The most popular types of Call Center jobs in Reno, NV are:
What are popular job titles related to Virtual Call Center jobs in Reno, NV? For Virtual Call Center jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Reno, NV look for? The top searched job categories for Virtual Call Center jobs in Reno, NV are:
What cities near Reno, NV are hiring for Virtual Call Center jobs? Cities near Reno, NV with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Reno, NV as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $29,246 per year, or $14.1 per hour.
Customer Care Specialist 1 - Nevada (Remote)

Customer Care Specialist 1 - Nevada (Remote)

Nordstrom

Reno, NV • Remote

$15.75 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 hours ago

Nordstrom rating

6.8

Company rating: 6.8 out of 10

Based on 419 frontline employees who took The Breakroom Quiz

4th of 21 rated department stores

Job description

Job Description

In this Customer CARE Specialist 1 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: NEVADA

Shifts:

Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required.

Paid!Training:

Start dates as soon as June 19th

Training: 2 weeks 7:00AM - 4:00PM PST (Attendance at training is required)

Work from Home Subsidy!$50/month

A day in the life...

  • Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
  • Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
  • Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
  • Process orders and enter data into order entry system via incoming phone contacts
  • Track customer packages
  • Other duties as assigned

You own this if you have...

  • 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
  • The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
  • Excellent communication skills
  • The ability to work in a fast-paced environment and demonstrate a high sense of urgency
  • Understanding of computer systems and troubleshooting issues with minimal assistance
  • Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
  • A quiet, distraction free, secure home workspace
  • The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
  • Wired, high-speed Internet, Modem or Router w/ Ethernet Port - Thin client must connect directly (No Cellular Based, Satellite Internet, or Wi-Fi)

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

Nevada: $15.75 - $26.00 hourly

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.


For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.


Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified atwww.nordstrom.com.


Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Applications are accepted on an ongoing basis.

2026 Nordstrom, Inc

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