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Virtual Call Center Jobs in Reno, NV (NOW HIRING)

Medical Assistant - Call Center

Sparks, NV · On-site

$18.25 - $23.25/hr

Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an ...

Medical Assistant - Call Center

Sparks, NV · On-site

$19.14 - $28.72/hr

Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an ...

Medical Assistant - Call Center

Sparks, NV

$18.25 - $23.25/hr

Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an ...

Site Infrastructure Specialist

Reno, NV · On-site

$84K - $123K/yr

Deploy and troubleshoot VoIP/telephony, conference room tech, digital signage, call center ... points, virtual machines, UPS, R&D Labs, and mobile phones Intermediate knowledge of other ...

Site Infrastructure Specialist

Reno, NV · On-site

$84K - $123K/yr

Deploy and troubleshoot VoIP/telephony, conference room tech, digital signage, call center ... points, virtual machines, UPS, R&D Labs, and mobile phones. • Intermediate knowledge of other ...

Northern Nevada Medical Center's tradition of providing quality healthcare in a comfortable ... Willing to take call/standby in the Cardiovascular lab as needed. EEO Statement All UHS ...

Northern Nevada Medical Center's tradition of providing quality healthcare in a comfortable ... Willing to take call/standby in the Cardiovascular lab as needed. EEO Statement All UHS ...

Northern Nevada Medical Center's tradition of providing quality healthcare in a comfortable ... Willing to take call/standby in the Cardiovascular lab as needed EEO Statement All UHS subsidiaries ...

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Virtual Call Center information

See Reno, NV salary details

$5

$14

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How much do virtual call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual call center in Reno, NV is $14.02, according to ZipRecruiter salary data. Most workers in this role earn between $9.57 and $16.30 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What are the most commonly searched types of Call Center jobs in Reno, NV?

The most popular types of Call Center jobs in Reno, NV are:

What are popular job titles related to Virtual Call Center jobs in Reno, NV?

For Virtual Call Center jobs in Reno, NV, the most frequently searched job titles are:

What cities near Reno, NV are hiring for Virtual Call Center jobs?

Cities near Reno, NV with the most Virtual Call Center job openings:

Infographic showing various Virtual Call Center job openings in Reno, NV as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $29,164 per year, or $14 per hour.

Medical Assistant - Call Center

UHS

Sparks, NV • On-site

$18.25 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago


Universal Health Services rating

6.9

Company rating: 6.9 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

453rd of 898 rated healthcare providers


Job description

Responsibilities

ABOUT NORTHERN NEVADA MEDICAL GROUP

Northern Nevada Medical Group, part of Northern Nevada Health System, offers a comprehensive range of healthcare services for the entire family. Our providers offer wellness services, family, geriatric and internal medicine, along with specialty care including cardiology, general surgery, and podiatry. Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

Website: http://nnmg.com

This Medical Assistant opportunity is full-time, offers full benefits and a convenient day shift schedule. This position is responsible for performing a wide variety of patient care duties which include assisting in examination and treatment of patients under the direction of a physician. Interviewing patients measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), venipuncture and procedures as directed by the physician within the scope of practice in ­­­­­the State.  Documentation is recorded in the Electronic Medical Record in accordance with IPM guideline. Prepares treatment rooms for examination of patients.  Assists in covering the front desk as required.

Job Duties/Responsibilities:

  • Participates in decision-making and process improvement.
  • Ensures that patient rooms, nursing station and storage rooms are kept stocked, clean, manages product expiration date; ensures all equipment is kept clean according to infection prevention standards.
  • Distribute referrals as necessary to physicians and insurance companies; keep proper documentation of referral requests/responses in patient charts.
  • Pre-authorize prescriptions and clinical tests (CT, MRI, Ultrasound, etc.) as necessary.
  • Phone/faxing patient prescriptions as necessary
  • Schedules Diagnostic Imaging studies BMDs dietician appointments, cardiology testing, and radiology testing for patients, and completes all appropriate paperwork.
  • Accurately performs clinical duties to include triaging patients, checking patient vitals, administering injections and venipunctures, and prepping patients for physician exam.

Benefits & Rewards Highlights:

  • ** $2,000.00 Retention Bonus**
  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off 
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Tuition savings to continue your nursing education with Chamberlain University
  • Career development opportunities within UHS and its 300+ Subsidiaries! 
  • Pet Insurance
  • More information is available on our Benefits Guest Website: benefits.uhsguest.com 

About Universal Health Services 

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com. 

From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.


Qualifications

Requirements:

  • High School Diploma or equivalent required
  • Completion of an accredited Medical Assistant Program required
  • Current BLS/CPR certification required
  • Medical Assistant Certificate of Completion and/or one year experience as a Medical Assistant
  • Familiarity with medical terminology required
  • Experience with patient check-in and check-out process (according to clinic protocol)
  • General medical office procedures
  • Understand end of day cash balancing and charge reconciliation process (according to clinic protocol)

EEO Statement

 

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. 

 

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Qualifications:

Requirements:

  • High School Diploma or equivalent required
  • Completion of an accredited Medical Assistant Program required
  • Current BLS/CPR certification required
  • Medical Assistant Certificate of Completion and/or one year experience as a Medical Assistant
  • Familiarity with medical terminology required
  • Experience with patient check-in and check-out process (according to clinic protocol)
  • General medical office procedures
  • Understand end of day cash balancing and charge reconciliation process (according to clinic protocol)

EEO Statement

 

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. 

 

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Education:UNAVAILABLEEmployment Type: FULL_TIME

What Universal Health Services employees say

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About Universal Health Services

Sourced by ZipRecruiter

Universal Health Services (UHS) is a major player in the healthcare industry, based in King of Prussia, Pennsylvania, U.S. Founded in 1978, UHS offers hospital and healthcare services. Their diverse services range from acute care hospitals, behavioral health facilities and ambulatory centers nationwide. The company's mission of enhancing the health and well-being of their patients is reflected in their commitment to 'Helping Individuals Live Longer, Healthier and Happier Lives'. Universal Health Services' consistent growth and success in their industry have been recognized on numerous occasions, including being ranked amongst the Fortune 500 list of largest companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US