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Call Center Manager Jobs in Reno, NV (NOW HIRING)

Meruelo Group

Call Center Supervisor

Reno, NV

Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and ... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ...

Costco Auto Program

Call Center Supervisor

Reno, NV

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member ... The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations ...

Meruelo Group

Call Center Shift Manager

Reno, NV

... Revenue Management decisions. Monitor and adjust inventory for various business segments and ... EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any ...

UHS

Call Center Specialist

Sparks, NV

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... IPM develops and manages multi-specialty physician networks and urgent care clinics which align ...

R.C. Willey

Customer Service Call Center

Reno, NV · On-site

$18/hr

Call Center Customer Service RC Willey is seeking a motivated and customer-focused Call Center ... Demonstrated ability to manage challenging customer interactions with professionalism, empathy, and ...

Amazon

Data Center Manager

Sparks, NV

$170K/yr

... the call leader Manage and improve the workflows and through-put for data centers operations ... Ability to travel to or commute between data center locations as needed Willingness to temporarily ...

Amazon

Data Center Manager

Sparks, NV · On-site

$170K/yr

... the call leader Manage and improve the workflows and through-put for data centers operations ... Ability to travel to or commute between data center locations as needed Willingness to temporarily ...

Amazon

Data Center Manager

Sparks, NV · On-site

$170K/yr

Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking ... act as the call leader • Manage and improve the workflows and through-put for data centers ...

UHS

Medical Assistant - Call Center

Sparks, NV

$18.25 - $23.25/hr

IPM develops and manages multi-specialty physician networks and urgent care clinics which align ... Assists in covering other areas of the call center as required. Job Duties/Responsibilities:

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$19.14 - $28.72/hr

IPM develops and manages multi-specialty physician networks and urgent care clinics which align ... Assists in covering other areas of the call center as required. Job Duties/Responsibilities:

UHS

Medical Assistant - Call Center

Sparks, NV

$18.25 - $23.25/hr

IPM develops and manages multi-specialty physician networks and urgent care clinics which align ... Assists in covering other areas of the call center as required. Job Duties/Responsibilities:

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All JobsCall Center Manager JobsCall Center Manager Jobs in Reno, NV

Call Center Manager information

See Reno, NV salary details

$29.4K

$63.6K

$109.2K

How much do call center manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for call center manager in Reno, NV is $63,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,800.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What job makes $10,000 a month without a degree?

A Call Center Manager can earn $10,000 or more per month with extensive experience and strong leadership skills, often without requiring a college degree. High earnings in this role depend on the size of the call center, industry, and performance-based bonuses, with some managers earning six-figure annual salaries. Certifications in management or customer service can enhance prospects but are not always mandatory.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles. These positions typically require extensive experience, advanced skills, certifications, or a strong network, and may involve high-pressure environments or significant responsibilities.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Reno, NV? The most popular types of Call Center jobs in Reno, NV are:
What are popular job titles related to Call Center Manager jobs in Reno, NV? For Call Center Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Reno, NV look for? The top searched job categories for Call Center Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center Manager jobs? Cities near Reno, NV with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Reno, NV as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,647 per year, or $30.6 per hour.
Call Center Supervisor

Call Center Supervisor

Grand Sierra Resort and Casino

Reno, NV • On-site

Full-time

Posted 10 days ago

Grand Sierra Resort rating

6.6

Company rating: 6.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

86th of 140 rated casinos

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
• Maintains current knowledge and familiarity with all hotel services, features, and local attractions to respond to guest inquiries.
• Assists groups with booking/housing needs in adherence to established policies and procedures.
• Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and adhered to in accordance with established policies and procedures
o Report assignment issues to supervisor/manager
o Assign room numbers as needed
o Balance inventory as needed
o Group cutoff dates
o Group pick up reporting
• Provides additional operation information to the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group contacts, and meeting planners.
• Promote a friendly, supportive environment in which team members are encouraged to solve problems and address guest issues.
• Reviews sales contracts for any clauses or special requests outside of established departmental parameters, communicating all pertinent information directly impacting management of the group and/or hotel revenue.
• Attends group pre-conference meetings and pre-planning meetings with clients and property management when requested.
• Expected to streamline departmental operations through continuous assessment of policies and procedures.
• Participate in special project activities and support teams by providing ad hoc information and reports.
• Assist the Revenue Management and Call Center team with tasks and projects as needed.
• Assist with daily preparation of all managerial reports used for tracking and analysis.
• Work with internal and external guests which includes contact with various departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
• Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
• Communicate effectively with meeting planners, group clients and guests associated with a group.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.
EDUCATION and/or EXPERIENCE
• Minimum 2 years Hotel Reservations/Hotel Operations experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
PHYSICAL DEMANDS
• While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking over the duration of their shift.
• Must be able to lift/carry 10lbs or less occasionally.
• The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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