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Call Center Manager Jobs in Reno, NV (NOW HIRING)

Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders ...

Outreach Team Lead Call Center 12+ months Carson City, NV $doe/hr - W2/1099 100% Onsite The Outreach Lead will manage the daily task of the Outreach Team. The team itself will report to the ...

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is ...

Branch Manager

Sparks, NV · On-site

$70K - $110K/yr

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is ...

Branch Manager

Sparks, NV · On-site

$70K - $110K/yr

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is ...

Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders ...

Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders ...

Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders ...

Reservations Agent

Reno, NV

$16 - $20/hr

... who contact the Call Center by making hotel reservations and connecting calls to the correct ... Manage and create room reservations. * Effectively communicate with guests, coworkers and ...

... call center environment. You will manage and develop frontline leaders and dynamic sales teams who serve small business customers through inbound, outbound, renewals, and consultative sales channels ...

Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and outbound phone-based sales * Strong communication, organization, and time-management skills

Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and outbound phone-based sales * Strong communication, organization, and time-management skills

Showing results 41-60

Call Center Manager information

See Reno, NV salary details

$29.4K

$63.6K

$109.2K

How much do call center manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center manager in Reno, NV is $63,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
What are the most commonly searched types of Call Center jobs in Reno, NV? The most popular types of Call Center jobs in Reno, NV are:
What are popular job titles related to Call Center Manager jobs in Reno, NV? For Call Center Manager jobs in Reno, NV, the most frequently searched job titles are:
What cities near Reno, NV are hiring for Call Center Manager jobs? Cities near Reno, NV with the most Call Center Manager job openings:
Infographic showing various Call Center Manager job openings in Reno, NV as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $63,647 per year, or $30.6 per hour.

Customer Service Representative

Tessco, LLC

Reno, NV • Hybrid

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago


Job description

Come build your career at Tessco. We are searching for a Customer Service Representative in Reno, NV to join our team!

We are looking for someone to join our team who is passionate about helping others. Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders and collaborating across organizational teams to resolve challenges. 

Responsibilities:

  • Answer queue customer calls and Tessco.com Live Chats, and email inquiries quickly and professionally while building rapport with customers
  • Provide an exceptional customer experience on each call or interaction
  • Process NetSuite pre- and post-sale cases (we will train you)
  • Provide Tessco.com support to customers
  • Convert inquiries into orders while promoting Tessco's value proposition in all customer correspondence
  • Process quotes and orders accurately and timely using our solid processes
  • Collaborate with team members to get customers the solution they need
  • Mentor new team members for smooth and efficient onboarding
  • Possible travel for trainings as needed

Qualifications:

  • Professional and pleasant phone demeanor
  • Great at building rapport and making connections quickly
  • Excellent verbal and written communication skills
  • A natural problem solver with a customer first mindset
  • Strong attention to detail and good follow up skills
  • Ability to multi-task and respond to rapid change
  • Demonstrate empathetic active listening skills
  • Bachelor's degree or equivalent experience preferred
  • Bonus points if you have worked in a call center or customer support role

Why Join Our Team?

  • Hybrid work schedule
  • 401K with a company match to help you invest in your future
  • Comprehensive medical, dental, vision, and prescription plans to keep you at your best
  • Hone your skills or learn new ones with tuition subsidy

Pay Range: $20.00/hour - $23.00/hour