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Call Center Manager Jobs in Reno, NV (NOW HIRING)

Branch Manager

Sparks, NV · On-site

$70K - $110K/yr

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is ...

Reservations Agent

Reno, NV

$16 - $20/hr

... who contact the Call Center by making hotel reservations and connecting calls to the correct ... Manage and create room reservations. * Effectively communicate with guests, coworkers and ...

Data Center Technician - L2 Number of Roles: 15 Location: Reno, NV Duration: 12 months + Type- W2 ... Manager Desk: Ext: 112 Please mail me if I am not responding to your call.

New

You'll need to manage multiple applications, update electronic records and provide accurate ... Experience working in a fast-paced call center environment * Experience working in a technology ...

Customer Advisor $20/hr. Reno NV

Reno, NV · On-site

$15.82 - $24.12/hr

You'll need to manage multiple applications, update electronic records and provide accurate ... Experience working in a fast-paced call center environment * Experience working in a technology ...

Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and outbound phone-based sales * Strong communication, organization, and time-management skills

Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and outbound phone-based sales * Strong communication, organization, and time-management skills

Customer Care Specialist

Reno, NV

$17 - $22.50/hr

Accept feedback from peers and management and implement suggestions as requested * Maintain a high ... Call center experience and knowledge of or interest in lighting technology are preferred, but not ...

Outbound Sales Manager

Reno, NV · On-site

$70K - $120K/yr

Overview As the Renewal Sales Manager, you will be a critical leader at Nevada Corporate ... Experience leading a high-volume call center sales team preferred but not required The salary range ...

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Accept feedback from peers and management and implement suggestions as requested * Maintain a high ... Call center experience and knowledge of or interest in lighting technology are preferred, but not ...

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Call Center Manager information

See Reno, NV salary details

$29.4K

$63.6K

$109.2K

How much do call center manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for call center manager in Reno, NV is $63,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,800.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
What are the most commonly searched types of Call Center jobs in Reno, NV? The most popular types of Call Center jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center Manager jobs? Cities near Reno, NV with the most Call Center Manager job openings:
Infographic showing various Call Center Manager job openings in Reno, NV as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,647 per year, or $30.6 per hour.
Branch Manager

$70K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago


Sunbelt Rentals rating

7.6

Company rating: 7.6 out of 10

Based on 309 frontline employees who took The Breakroom Quiz

86th of 149 rated vehicle equipment hire


Job description

Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Branch Manager
Are you seeking an entrepreneurial, empowering workplace that allows you to:
• Have overall responsibility for the performance of a multi-million dollar revenue business
• Leverage your current leadership skills to build a success driven team
• Build a successful career with a multi-unit or sales leadership career track
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Branch Manager.
The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit. This includes leading all aspects of Sales, Customer Service, Fleet Maintenance, and Logistics, including achievement of financial and performance goals. The role is also responsible for the unit's operational and financial reporting functions.
Education or experience that prepares you for success:
• Business Management degree with at least 1 year of Rental Industry experience OR 3-4 years of Rental Industry experience
• Must have a valid driver's license and acceptable driving record history
Knowledge/Skills/Abilities you may rely on
• Strong leadership and communication skills
• Understanding of P&L and other key financial controls
• Experience in outside sales or other experience in negotiation and influencing
• Experience in construction or industrial markets helpful
• High level of accountability, time management and willingness to learn all aspects of the business
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.
Related experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager
Base Pay Range: $70,000.00 - 110,000.00
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
  • Health, Dental and Vision plans
  • 401(k) Match
  • Volunteer time off
  • Short-term and long-term disability
  • Accident, Life and Travel insurance, as well as flexible spending
  • Tuition Reimbursement Options
  • Employee Assistance Program (EAP)
  • Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):
  • 12-25 vacation days depending on years of service
  • 5 sick days
  • 6 holidays
  • 2 half day holidays
  • 2 floating holidays
  • 1 inclusion day
  • 1 volunteer day

Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.

What Sunbelt Rentals employees say

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About Sunbelt Rentals

Sourced by ZipRecruiter

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

Industry

Consumer goods and commercial equipment rental services

Company size

10,000+ Employees

Headquarters location

Fort Mill, SC, US

Year founded

1983