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Call Center Director Jobs in Reno, NV (NOW HIRING)

Meruelo Group

Call Center Supervisor

Reno, NV · On-site

Participate in special project activities and support teams by providing ad hoc information and reports. Assist the Revenue Management and Call Center team with tasks and projects as needed. Assist ...

Octapharma Plasma

Center Director I

Sparks, NV · On-site

$100K - $125K/yr

DONOR CENTER DIRECTOR This Is What You'll Do: * Oversees donor center staff and operations, including production, quality compliance, finance, HR, and IT. * Acts as a liaison with all corporate ...

OctaPharma Plasma

Center Director I

Sparks, NV · On-site

$100K - $125K/yr

DONOR CENTER DIRECTOR This Is What You'll Do: * Oversees donor center staff and operations, including production, quality compliance, finance, HR, and IT. * Acts as a liaison with all corporate ...

Meruelo Group

Call Center Shift Manager

Reno, NV · On-site

EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

GREATER NEVADA

MEMBER RESOURCE CENTER SUPERVISOR

Reno, NV · On-site

$45K - $62K/yr

Regular communication with the 3rd party call center for updates to scripting, alerts, promotional mail, or updates to compliance disclosures. * Collaborate with other departments for process ...

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$18.25 - $23.25/hr

Interviewing patients measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), venipuncture and procedures as directed by the physician within the scope of practice ...

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$19.14 - $28.72/hr

Interviewing patients measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), venipuncture and procedures as directed by the physician within the scope of practice ...

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$18.25 - $23.25/hr

Interviewing patients measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), venipuncture and procedures as directed by the physician within the scope of practice ...

Sugar Bowl Resort

Resort Reservationist

CA · On-site

$20 - $22/hr

... Call Center Lead and Guest Services Director to meet KPIs and department goals • Stay informed about current promotions, special offers, and operational updates to give guests accurate, timely ...

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Call Center Director information

See Reno, NV salary details

$43.9K

$102.7K

$159.5K

How much do call center director jobs pay per year?

As of Sep 14, 2026, the average yearly pay for call center director in Reno, NV is $102,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,200.00 and $119,600.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Reno, NV?

The most popular types of Call Center jobs in Reno, NV are:

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For Call Center Director jobs in Reno, NV, the most frequently searched job titles are:

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The top searched job categories for Call Center Director jobs in Reno, NV are:

What cities near Reno, NV are hiring for Call Center Director jobs?

Cities near Reno, NV with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Reno, NV as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,709 per year, or $49.4 per hour.

Director, Member Advocate Center

Reno, NV • On-site

Affinity Development Group
Marketing • 201 - 500 employees
Learn more about Affinity Development Groupexternal

Full-time

Re-posted 19 days ago

Key responsibilities

  • Oversee and manage contact center operations, including customer phone calls, emails, and administrative duties.

  • Track, report, and analyze performance metrics such as call efficiency, satisfaction rates, and staffing utilization.

  • Collaborate with managers and supervisors to fulfill staffing objectives, communicate job expectations, and monitor staff performance.

Job description

Job Type
Full-time
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
  • Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
  • Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
  • Manages performance to meet and exceed team and company performance goals and KPI's such as Service Level, Average Speed of Answer, Abandon percentage, etc.
  • Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
  • Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
  • Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
  • Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
  • Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
  • Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
  • Planning and reviewing compensation
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Ensuring detailed records of communications are kept in database.
  • Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
  • Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
  • Other duties as assigned

Requirements
  • 10 years of Call center experience in a managerial role (customer service preferred)
  • Bachelor's degree preferred or equivalent combination of education and experience.
  • Minimum of 7 years' experience leading high performing team
  • Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
  • Proven leadership and management skills
  • Proven experience managing KPI's (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
  • Ability to mentor, empower and develop employees
  • Superb decision making and problem-solving skills
  • Strong analytic skills
  • Takes initiative with strong planning and organizational skills
  • Excellent oral and written communication skills
  • Excellent customer service skills and phone etiquette
  • Flexible and able to adapt to change in a fast-paced environment
  • Positive thinker, able to stay calm under pressure
  • Excellent interpersonal skills with ability to work with all levels of Senior Management
  • Takes initiative towards process improvement to gain efficiencies within the department
  • Ability to establish and maintain effective working relationships with all levels of managers and staff
  • Must possess strong work ethic for success in a fast-paced dynamic work environment

Apply