ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Reno, NV (NOW HIRING)

Meruelo Group

Call Center Supervisor

Reno, NV

... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ... contacts, and meeting planners. Promote a friendly, supportive environment in which team members ...

Costco Auto Program

Call Center Supervisor

Reno, NV · On-site

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member ... The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations ...

R.C. Willey

Customer Service Call Center

Reno, NV · On-site

$18/hr

... operations to ensure seamless communication and issue resolution. * Proactively follow up on ... Demonstrated ability to manage challenging customer interactions with professionalism, empathy, and ...

Meruelo Group

Call Center Shift Manager

Reno, NV

... Revenue Management decisions. Monitor and adjust inventory for various business segments and ... EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any ...

UHS

Call Center Specialist

Sparks, NV

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... IPM develops and manages multi-specialty physician networks and urgent care clinics which align ...

Amazon

Data Center Manager

Sparks, NV

$170K/yr

... the call leader Manage and improve the workflows and through-put for data centers operations ... Ability to travel to or commute between data center locations as needed Willingness to temporarily ...

Amazon

Data Center Manager

Sparks, NV

$170K/yr

... the call leader Manage and improve the workflows and through-put for data centers operations ... Ability to travel to or commute between data center locations as needed Willingness to temporarily ...

Amazon

Data Center Manager

Sparks, NV · On-site

$170K/yr

Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking ... call leader • Manage and improve the workflows and through-put for data centers operations • ...

next page

Showing results 1-20

All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Reno, NV

Call Center Operations Manager information

See Reno, NV salary details

$31.4K

$73.5K

$135.1K

How much do call center operations manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for call center operations manager in Reno, NV is $73,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $90,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are popular job titles related to Call Center Operations Manager jobs in Reno, NV? For Call Center Operations Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Reno, NV look for? The top searched job categories for Call Center Operations Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center Operations Manager jobs? Cities near Reno, NV with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Director, Member Advocate Center

Director, Member Advocate Center

Affinity Development Group

Reno, NV • On-site

Full-time

Posted 7 days ago

Job description

Job Type
Full-time
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
  • Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
  • Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
  • Manages performance to meet and exceed team and company performance goals and KPI's such as Service Level, Average Speed of Answer, Abandon percentage, etc.
  • Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
  • Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
  • Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
  • Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
  • Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
  • Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
  • Planning and reviewing compensation
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Ensuring detailed records of communications are kept in database.
  • Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
  • Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
  • Other duties as assigned

Requirements
  • 10 years of Call center experience in a managerial role (customer service preferred)
  • Bachelor's degree preferred or equivalent combination of education and experience.
  • Minimum of 7 years' experience leading high performing team
  • Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
  • Proven leadership and management skills
  • Proven experience managing KPI's (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
  • Ability to mentor, empower and develop employees
  • Superb decision making and problem-solving skills
  • Strong analytic skills
  • Takes initiative with strong planning and organizational skills
  • Excellent oral and written communication skills
  • Excellent customer service skills and phone etiquette
  • Flexible and able to adapt to change in a fast-paced environment
  • Positive thinker, able to stay calm under pressure
  • Excellent interpersonal skills with ability to work with all levels of Senior Management
  • Takes initiative towards process improvement to gain efficiencies within the department
  • Ability to establish and maintain effective working relationships with all levels of managers and staff
  • Must possess strong work ethic for success in a fast-paced dynamic work environment

Apply