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Call Center Operations Manager Jobs in Reno, NV (NOW HIRING)

Zurich NA

Claims Call Centre Representative

Carson City, NV · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer ... call center experience * Strong data entry skills and the ability to type 32 WPM or more

Chewy

Operations Manager

Reno, NV

$83K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates ...

Chewy

Operations Manager

Reno, NV · On-site

$83K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates ...

Stord, Inc.

Operations Manager

Reno, NV · On-site

Responsible for day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns. * Lead and develop a team of Area Managers, operations ...

Stord

Operations Manager

Reno, NV

Responsible for day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns. * Lead and develop a team of Area Managers, operations ...

Amazon

Data Center Facility Manager

Sparks, NV · On-site

$170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facility Manager

Sparks, NV

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facility Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facility Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facility Manager

Sparks, NV · On-site

$170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Renown Health

Transfer Center Coordinator

Reno, NV · On-site

$19.25 - $26/hr

... operational support services. The RTOC Coordinator collaborates with RTOC nurses, physicians, nursing units, Case Management, referring and accepting facilities, transportation providers, and other ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Reno, NV

Call Center Operations Manager information

See Reno, NV salary details

$31.4K

$73.5K

$135.1K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Reno, NV is $73,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $90,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Reno, NV?

For Call Center Operations Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Reno, NV look for?

The top searched job categories for Call Center Operations Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Call Center Operations Manager jobs?

Cities near Reno, NV with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Center Operations Director - ABA Services

Proud Moments

Carson City, NV • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Proud Moments ABA rating

6.3

Company rating: 6.3 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

100th of 242 rated social care providers

Job description

Overview
Drive Growth. Inspire Teams. Make a Difference.
At Proud Moments ABA, we believe strong leadership and smart operations are the backbone of our success in delivering life-changing services to children and families. We're looking for a dynamic and results-driven Center Operations Director - ABA Services (Non-clinical leadership role) to oversee the day-to-day management and strategic growth of our brand-new Carson City, NV center.
In this key role, you'll partner closely with senior clinical leaders, guide administrative teams, track performance metrics, and implement initiatives that elevate quality, efficiency, and client satisfaction. This is an exciting opportunity to lead with purpose and help shape the future of care in your community.
Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum. We offer expert treatment, innovative techniques, and compassionate, child-centered care.
Responsibilities
As a Center Operations Director at Proud Moments ABA, you'll be challenged to realize your leadership potential:
  • Accelerate the financial success and continued growth of our center by effectively managing day-to-day operations at the facility(s) finish
  • Expand access to Proud Moments' life-changing ABA services for children with autism by cultivating and strengthening relationships with schools, physicians, health systems, and other organizations that refer families for autism care
  • Manage relationships and day-to-day administrative activities of Board Certified Behavior Analysts
  • Ensure a smooth on-boarding experience for new Proud Moments families by engaging in weekly family meetings and building parents' confidence in their child's clinical team
  • Advocate for families receiving services by resolving issues promptly and compassionately
  • Secure accurate insurance reimbursement for ABA services through rigorous oversight of Authorizations Management and Billing procedures
  • Motivate staff to continually improve performance and grow professionally through annual evaluation, mutual goal setting, and constant monitoring of progress

Qualifications
As an ideal Center Operations Director candidate, you bring to Proud Moments ABA:
  • Experience with ABA Therapy and a compassionate understanding of the needs of children with autism and their families; preferred
  • 2-4 years of management experience, including supervisory responsibility; required
  • Bachelor's degree required; equivalent relevant work experience may be considered
  • Demonstrated ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders
  • Exceptional leadership skills
  • Superior project, planning, organization, and time management skills
  • Excellent communication skills

As a Center Operations Director, you'll enjoy professional respect, recognition, and rewards:
  • Competitive pay commensurate with your education, experience, and location
  • Meaningful work-life balance with Monday-Friday schedule
  • Generous paid time off
  • Comprehensive benefits package, including:
    • Medical, dental and vision coverage
    • 401K retirement savings program
    • Employee Assistance Programs

You deserve to work with the best - Proud Moments ABA.
If you're ready to accelerate your professional career with a fast-growing, highly respected behavioral health organization, Proud Moments ABA encourages you to submit your qualifications for this position today.
Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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