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Call Center Operations Manager Jobs in Reno, NV (NOW HIRING)

Amazon

Data Center Manager (Night Shift)

Sparks, NV · On-site

$170K/yr

Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking ... the call leader Manage and improve the workflows and through-put for data centers operations ...

Amazon

Data Center Manager (Night Shift)

Sparks, NV · On-site

$170K/yr

Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking ... the call leader Manage and improve the workflows and through-put for data centers operations ...

Amazon

Data Center Manager (Night Shift)

Sparks, NV

$170K/yr

Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking ... the call leader Manage and improve the workflows and through-put for data centers operations ...

Amazon

Data Center Manager (Night Shift)

Sparks, NV · On-site

$170K/yr

Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking ... the call leader Manage and improve the workflows and through-put for data centers operations ...

Amazon

Data Center Manager

Sparks, NV · On-site

$170K/yr

Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking ... call leader • Manage and improve the workflows and through-put for data centers operations • ...

Amazon

Data Center Manager (Night Shift)

Sparks, NV · On-site

$170K/yr

... call leader • Manage and improve the workflows and through-put for data centers operations • ... center facilities, mission critical plants, or production facilities experience PREFERRED ...

Sierra Air

Call Center Representative

Truckee, CA · On-site

$19 - $21/hr

... management Working Conditions: Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of ...

Sierra Air

Call Center Representative

Reno, NV · On-site

$16 - $20/hr

Make outbound calls to schedule maintenance appointments All other duties assigned by management Working Conditions: Work will be performed in an office setting. Occasional lifting of file boxes up ...

Sierra Air

Call Center Representative

Carson City, NV · On-site

$19 - $21/hr

... management Working Conditions: Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of ...

Sierra Air

Call Center Representative

Reno, NV · On-site

$19 - $21/hr

... management Working Conditions: Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of ...

Sierra Air

Call Center Representative

Sparks, NV · On-site

$19 - $21/hr

... management Working Conditions: Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of ...

Sierra Air

Call Center Representative

Reno, NV · On-site

$19 - $21/hr

... management Working Conditions: Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Reno, NV

Call Center Operations Manager information

See Reno, NV salary details

$31.4K

$73.5K

$135.1K

How much do call center operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for call center operations manager in Reno, NV is $73,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $90,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Reno, NV? For Call Center Operations Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Reno, NV look for? The top searched job categories for Call Center Operations Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center Operations Manager jobs? Cities near Reno, NV with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Data Center Manager (Night Shift)

Data Center Manager (Night Shift)

Amazon

Sparks, NV • On-site

$170K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,828 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Manage a team that maintains cloud infrastructure for global data center operations!
AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure

In other words, we're the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles

You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens

(GovCloud may NOT be accessed from outside of the United States)
Essential Requirements:
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
Prioritize and assign trouble tickets to data center technicians and operators
Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
Developing Career Paths for the employees and making updates in our internal tools.
Recruit and train data technicians to ensure appropriate staffing levels
Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
Fast learn or act as the subject matter expert across all aspects in data center operations
Ensure all operational KPIs and metrics are being measured and met
Inspire and guide improvement in team process, technology innovation and automation
Manage Large Scale Events (outages) and act as the call leader
Manage and improve the workflows and through-put for data centers operations
Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
Maintain the on-call schedule coordinating absence and vacations
Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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