Call Center Operations Manager Jobs in Reno, NV (NOW HIRING)

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.

With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.

To do this, we practice C.A.R.E. with our Values:

• WeCare Genuinely.
• We build relationships because we know that we areGreater Together.
• WeStay Trustworthyas we serve our communities.
• "Be Bright"rings in our ears as we find custom solutions that meet our members' needs.
• WeInspire One Another, our members, and our communities to re-imagine whatLiving Greater can be.
• In every moment, weEnjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you're enthusiastic, collaborative, and ready to make an impact, we'd love to meet you!

About The Position:

Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.

What You'll Be Doing

• Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
• Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
• Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Qualifications

• 1 year customer service experience required
• Previous call center experience preferred
• Previous Financial Institution experience preferred
• Bilingual is a plus

Skills & Competencies

• Enjoy working with the public over the phone and through video chat
• Effective verbal communication skills
• Effective relationship-building skills
• Effective time management skills
• Problem resolution skills and experience
• Optimizes work processes
• Drives engagement
• Self-development
• Action oriented
• Decision quality

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.

Location and Travel Requirements

The Member Resource Center Representative position can be located in Reno

Greater Nevada Credit Union's Reno Operations Center location: 9790 Gateway DriveReno, NV 89521 United States

Compensation & Benefits

• $17.07- $23.56 per hour
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.