ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Reno, NV (NOW HIRING)

Renown Health

Transfer Center Coordinator

Reno, NV · On-site

$18.24 - $25.53/hr

... operational support services. The RTOC Coordinator collaborates with RTOC nurses, physicians, nursing units, Case Management, referring and accepting facilities, transportation providers, and other ...

Amazon

Data Center Facility Manager

Sparks, NV

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Renown Health

Transfer Center Coordinator

Reno, NV · On-site

$19.25 - $26/hr

... operational support services. The RTOC Coordinator collaborates with RTOC nurses, physicians, nursing units, Case Management, referring and accepting facilities, transportation providers, and other ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

B Capital

Senior Operations Manager

Reno, NV · On-site

$90 - $120/hr

Responsible for day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns. * Lead and develop a team of Operations Managers, Area ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Sparks, NV

$170K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

previous page

Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Reno, NV

Call Center Operations Manager information

See Reno, NV salary details

$31.4K

$73.5K

$135.1K

How much do call center operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for call center operations manager in Reno, NV is $73,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $90,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Reno, NV?

For Call Center Operations Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Reno, NV look for?

The top searched job categories for Call Center Operations Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Call Center Operations Manager jobs?

Cities near Reno, NV with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Transfer Center Coordinator

Renown Health

Reno, NV • On-site

$18.24 - $25.53/hr

Full-time

Re-posted 18 hours ago

Renown Health rating

7.3

Company rating: 7.3 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

307th of 888 rated healthcare providers

Job description

Position Purpose
The RTOC Coordinator supports patient flow and Transfer Center operations by receiving and processing requests, coordinating required documentation and communications, monitoring request status, and facilitating operational support services.
The RTOC Coordinator collaborates with RTOC nurses, physicians, nursing units, Case Management, referring and accepting facilities, transportation providers, and other key stakeholders to support timely, accurate, and coordinated patient movement, including incoming and outgoing transfer coordination, bed placement activities, and discharge transportation. The position functions within established workflows and escalation pathways and does not provide direct patient care.
Nature and Scope
The RTOC Coordinator works in a centralized, high-volume environment supporting operational services that promote timely patient flow, transfers, discharges, bed placement, and patient movement in and out of the hospital. Responsibilities and assignments may vary based on department priorities, operational needs, shift, staffing, and changes in the services supported by the RTOC.
The coordinator receives and processes requests, gathers and documents required information, obtains records, monitors workflow status, and communicates with internal and external partners. Responsibilities may include coordinating transportation and discharge support, assisting with transfer workflows, supporting bed placement activities, and escalating barriers or delays according to established processes.
This position requires strong communication, prioritization, accuracy, confidentiality, adaptability, and the ability to manage multiple changing demands. The coordinator works within established workflows and escalates clinical questions or decisions to the appropriate nurse, physician, or leader.
This position does not provide patient care
Disclaimer
The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications
Requirements - Required and/or Preferred
Name
Description
Education:
Must have working-level knowledge of the English language, including reading, writing, and speaking English. High school diploma or equivalent required. Associate degree in healthcare, business, or a related field preferred. Working knowledge of medical terminology preferred.
Experience:
Minimum of one year of experience in a healthcare, hospital, medical office, patient access, scheduling, dispatch, transfer center, call center, or other high-volume coordination environment required.
License(s):
None
Certification(s):
None
Computer / Typing:
Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Must possess the computer and data-entry skills necessary to work within multiple electronic systems and communication platforms. Must be able to navigate between multiple applications, accurately enter and retrieve information, and learn department-specific systems.

What Renown Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Renown Health logo

About Renown Health

Sourced by ZipRecruiter

Renown Health is a leading and respected player in the healthcare industry, based in Reno, NV, US. Established in 1862, the company has a deep-rooted history in providing high-quality healthcare services to the community. Renown Health offers a wide array of services including urgent care centers, lab services, x-ray and imaging services, primary care doctors and specialists. Its central values include excellence in quality and service, caring for people first, being proactive in the community, fiscal responsibility, integrity, and respecting every person.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Reno, NV, US

Year founded

1862

Social media

FacebookTwitter

View All Renown Health Jobs

Apply