Data Center Manager
$170K/yr
Manage a team that maintains cloud infrastructure for global data center operations. As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our ...
Data Center Manager
$170K/yr
Manage a team that maintains cloud infrastructure for global data center operations. As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our ...
Data Center Manager
$170K/yr
Manage a team that maintains cloud infrastructure for global data center operations. As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our ...
Data Center Manager
$170K/yr
Manage a team that maintains cloud infrastructure for global data center operations. As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our ...
Data Center Manager
$170K/yr
Manage a team that maintains cloud infrastructure for global data center operations. As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our ...
Data Center Manager
$170K/yr
Manage a team that maintains cloud infrastructure for global data center operations. As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our ...
Audit CRM and sales system workflows, assess agent behavior and adherence, and design and document ... Contact or call center operations experience preferred. The salary range for this role is ($96,000 ...
Quick apply
Audit CRM and sales system workflows, assess agent behavior and adherence, and design and document ... Contact or call center operations experience preferred. The salary range for this role is ($96,000 ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Sales Operations Strategist
Reno, NV · On-site
$96K - $153K/yr
Audit CRM and sales system workflows, assess agent behavior and adherence, and design and document ... Contact or call center operations experience preferred. The salary range for this role is ($96,000 ...
Sales Operations Strategist
Reno, NV · On-site
$96K - $153K/yr
Audit CRM and sales system workflows, assess agent behavior and adherence, and design and document ... Contact or call center operations experience preferred. The salary range for this role is ($96,000 ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Sales Operations Strategist
Reno, NV · On-site
$96K - $153K/yr
Audit CRM and sales system workflows, assess agent behavior and adherence, and design and document ... Contact or call center operations experience preferred. The salary range for this role is ($96,000 ...
Sales Operations Strategist
Reno, NV · On-site
$96K - $153K/yr
Audit CRM and sales system workflows, assess agent behavior and adherence, and design and document ... Contact or call center operations experience preferred. The salary range for this role is ($96,000 ...
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Data Center Facility Manager
Sparks, NV · On-site
$170K/yr
In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...
Call Center Operations Manager information
See Reno, NV salary details
$31.4K - $40.8K
4% of jobs
$40.8K - $50.3K
13% of jobs
$52.6K is the 25th percentile. Wages below this are outliers.
$50.3K - $59.7K
32% of jobs
The median wage is $60.2K / yr.
$59.7K - $69.1K
18% of jobs
$69.1K - $78.5K
6% of jobs
$82.1K is the 75th percentile. Wages above this are outliers.
$78.5K - $88K
4% of jobs
$88K - $97.4K
4% of jobs
$97.4K - $106.8K
3% of jobs
$106.8K - $116.3K
6% of jobs
$116.3K - $125.7K
7% of jobs
$125.7K - $135.1K
1% of jobs
$31.4K
$73.5K
$135.1K
How much do call center operations manager jobs pay per year?
As of Jul 4, 2026, the average yearly pay for call center operations manager in Reno, NV is $73,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $90,700.00 per year, depending on experience, location, and employer.
What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What does a Call Center Operations Manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
How much do call center managers make in the US?
Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.
What's the highest paying call center job?
The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.
What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What is the highest position in a call center?
The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.
What does an operations manager do in a call center?
A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are popular job titles related to Call Center Operations Manager jobs in Reno, NV? For Call Center Operations Manager jobs in Reno, NV, the most frequently searched job titles are:
- Part Time Portuguese Call Center
- Entry Level Veterans Affairs Call Center
- Seasonal Call Center Supervisor
- Remote Call Center Supervisor
- On Call Dish Network Call Center
- Monday Through Friday Remote Call Center Representative
- Work From Home Cvs Pharmacy Call Center
- Senior Vietnamese Call Center
- Virtual Call Center Representative
What job categories do people searching Call Center Operations Manager jobs in Reno, NV look for? The top searched job categories for Call Center Operations Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center Operations Manager jobs? Cities near Reno, NV with the most Call Center Operations Manager job openings:
Amazon rating
7.4
Based on 6,925 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Manage a team that maintains cloud infrastructure for global data center operations. As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our global data center network. Manage high-performing technical teams that operate critical infrastructure.
Develop and optimize processes to improve operational metrics. Drive performance to meet Amazon's rapid data center growth demands. Build strong relationships with internal teams and external vendors.
Implement innovative solutions to complex infrastructure challenges.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on
We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens
(GovCloud may NOT be accessed from outside of the United States)
Essential Requirements:
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
Key job responsibilities
Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring the highest levels of performance.
Maintaining existing Data Centers
Helping build and bring online new Data Centers
Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
Assisting & managing relationships with external vendors & contractors
Liaising with internal teams & management groups
Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US