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Call Center Director Jobs in Reno, NV (NOW HIRING)

Maintains relationships with center clients and payers * Works with medical clinic leadership team ... Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call

Maintains relationships with center clients and payers * Works with medical clinic leadership team ... Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call

Maintains relationships with center clients and payers * Works with medical clinic leadership team ... Many of our clinics offer working hours M‑F, 8 to 5, no nights, no weekends, no holidays, no call

Maintains relationships with center clients and payers * Works with medical clinic leadership team ... Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call

Maintains relationships with center clients and payers * Works with medical clinic leadership team ... Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call

Intake Coordinator

Reno, NV · On-site

$18 - $24.50/hr

Experience: 1-2 years' experience in hospital or outpatient services, practice management or direct experience in a health care contact/call center required. License(s): None Certification(s): None ...

Intake Coordinator

Reno, NV · On-site

$19.16 - $26.82/hr

Experience: 1-2 years' experience in hospital or outpatient services, practice management or direct experience in a health care contact/call center required. License(s): None Certification(s): None ...

Intake Coordinator

Reno, NV · On-site

$18 - $24.50/hr

Experience: 1-2 years' experience in hospital or outpatient services, practice management or direct experience in a health care contact/call center required. License(s): None Certification(s): None ...

There's no cold-call center behind you and no calendar of pre-booked meetings waiting when you log ... TP → Vanguard → City Captain → State Director → Regional Director → Country Manager. We ...

New

Territory Partner (Field Sales)

Reno, NV · On-site

$50K - $100K/yr

There's no cold-call center behind you and no calendar of pre-booked meetings waiting when you log ... TP → Vanguard → City Captain → State Director → Regional Director → Country Manager. We ...

New

Showing results 41-60

Call Center Director information

See Reno, NV salary details

$43.9K

$102.7K

$159.5K

How much do call center director jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center director in Reno, NV is $102,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,200.00 and $119,600.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
What are the most commonly searched types of Call Center jobs in Reno, NV? The most popular types of Call Center jobs in Reno, NV are:
What are popular job titles related to Call Center Director jobs in Reno, NV? For Call Center Director jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Reno, NV look for? The top searched job categories for Call Center Director jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center Director jobs? Cities near Reno, NV with the most Call Center Director job openings:
Infographic showing various Call Center Director job openings in Reno, NV as of August 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 100% In-person job distribution, with an average salary of $102,709 per year, or $49.4 per hour.

Outpatient Medical Director in Beautiful Reno NV

Concentra

Reno, NV

Full-time

Posted 16 days ago


Concentra rating

6.3

Company rating: 6.3 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

670th of 887 rated healthcare providers


Job description

Physician / Center Medical Director Opportunity in Beautiful Reno, NV
If you're looking for a leadership opportunity that offers an exceptional work-life balance, this could be the perfect fit. Enjoy a predictable schedule of Monday–Friday:  8:00 AM–5:00 PM, with no call responsibilities and no weekends.
✨ What We Offer
Competitive salary up to $310K plus $100K Bonus, in addition to:
Monthly and quarterly bonus opportunities
Comprehensive benefits package
Leadership role with clinical and operational impact
Outstanding work-life balance
Join a team dedicated to delivering high-quality occupational medicine and urgent care services while leading a talented clinical staff in one of our most exciting markets.


What Concentra employees say

Pay

Benefits

Hours and flexibility

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About Concentra

Sourced by ZipRecruiter

We're in the amazing position for a future filled with growth and success. Bring your talent to Concentra, one of the largest health care providers in the nation and find out just how far it can take you. Are you ready to be a part of the team?

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Addison, TX, US

Year founded

1979

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