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Call Center Manager Jobs in Reno, NV (NOW HIRING)

CAI

Senior Customer Service Representative

Carson City, NV · On-site

$18.75 - $26/hr

Identify recurring caller trends and surface insights to the Call Center Manager for process improvement and FAQ development * Maintain current knowledge programs, policies, enrollment processes, and ...

CAI

Customer Service Delivery Leader

Carson City, NV · On-site

We are looking for a Customer Service Manager responsible for the day-to-day leadership, performance, and operational integrity of the CAI Call Center. This role serves as the primary point of ...

Renown Health

Supervisor of Self Pay Call Center

Reno, NV · On-site

$28.29 - $39.63/hr

Nature and Scope The Supervisor of Business Office is responsible for: • Providing effective leadership and assistance to the Manager of Business Office in the efficient operations of the ...

AMBA

Inside Sales Insurance Specialist

Sparks, NV · Remote

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Reno, NV · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Reno, NV · Remote

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

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Call Center Manager information

See Reno, NV salary details

$29.4K

$63.6K

$109.2K

How much do call center manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for call center manager in Reno, NV is $63,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,800.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What job makes $10,000 a month without a degree?

A Call Center Manager can earn $10,000 or more per month with extensive experience and strong leadership skills, often without requiring a college degree. High earnings in this role depend on the size of the call center, industry, and performance-based bonuses, with some managers earning six-figure annual salaries. Certifications in management or customer service can enhance prospects but are not always mandatory.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles. These positions typically require extensive experience, advanced skills, certifications, or a strong network, and may involve high-pressure environments or significant responsibilities.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Reno, NV? The most popular types of Call Center jobs in Reno, NV are:
What are popular job titles related to Call Center Manager jobs in Reno, NV? For Call Center Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Reno, NV look for? The top searched job categories for Call Center Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center Manager jobs? Cities near Reno, NV with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Reno, NV as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,647 per year, or $30.6 per hour.
2nd Shift Department Manager: 4pm - 130am, M-F

2nd Shift Department Manager: 4pm - 130am, M-F

Petco

Reno, NV

Full-time

Posted 11 days ago

Petco rating

5.7

Company rating: 5.7 out of 10

Based on 627 frontline employees who took The Breakroom Quiz

455th of 717 rated retailers

Job description

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

  • We love all pets like our own
  • We're the future of the pet industry
  • We're here to improve lives
  • We drive outstanding results together
  • We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

Essential Job Functions: Through previous background and experience, the candidate must demonstrate, with or without an accommodation, the ability to: - Interact professionally and effectively through verbal and written communication with all professional contacts with an emphasis on the Company's interests. - Independently prioritize and accomplish multiple tasks within established timeframes. - Analyze data to determine the appropriate course of action. - Effectively accomplish assigned duties/tasks through the work of subordinates. - Move merchandise up to 50 pounds. Supervisory Responsibilities: The nature of this position entails supervising one or more work units in the Distribution Center, to include ongoing training and assignment delegation. The Distribution Center Supervisor is also responsible for providing primary input toward the performance evaluations of the Distribution Center Associates as well as hiring, disciplining and terminating employees. Work Environment: While some job duties are performed while seated indoors, the majority of the time is spent in the Distribution Center, where exposure to heat, cold, dirt, dust, fumes and noise should not be overlooked. As the Distribution Center Supervisor may also be required on occasion to work in the warehouse, there may be risk of injury resulting from improper procedures. Education (Required): High school diploma or equivalent (GED) Education (Preferred): Bachelors degree is preferred. Work Experience (Required): demonstrate a strong working knowledge of basic Distribution Center management principles, including scheduling, accounting relationships and inventory control policies. Incumbent must also have working knowledge of basic computer skills to log, track and report data.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop

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