SUMMARY The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction. They will directly supervise all office personnel and ensure ...
SUMMARY The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction. They will directly supervise all office personnel and ensure ...
Call Center Manager
Reno, NV · On-site
SUMMARY The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction. They will directly supervise all office personnel and ensure ...
Call Center Manager
Reno, NV · On-site
SUMMARY The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction. They will directly supervise all office personnel and ensure ...
Participate in special project activities and support teams by providing ad hoc information and reports. Assist the Revenue Management and Call Center team with tasks and projects as needed. Assist ...
Participate in special project activities and support teams by providing ad hoc information and reports. Assist the Revenue Management and Call Center team with tasks and projects as needed. Assist ...
Call Center Supervisor
Reno, NV · On-site
$21/hr
... Call Center and Front Operations, gathered from Sales/Convention Service Managers, group contacts, and meeting planners. • Promote a friendly, supportive environment in which team members are ...
Call Center Supervisor
Reno, NV · On-site
$21/hr
... Call Center and Front Operations, gathered from Sales/Convention Service Managers, group contacts, and meeting planners. • Promote a friendly, supportive environment in which team members are ...
Call Center Specialist
$17.25 - $21.50/hr
Medical
Dental
Vision
Retirement
PTO
The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification ...
Call Center Specialist
$17.25 - $21.50/hr
Medical
Dental
Vision
Retirement
PTO
The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification ...
Call Center Supervisor
Reno, NV · On-site
PTO
The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor ...
Call Center Supervisor
Reno, NV · On-site
PTO
The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor ...
Call Center Supervisor
$21 - $24/hr
PTO
The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor ...
Call Center Supervisor
$21 - $24/hr
PTO
The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor ...
EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Call Center Shift Manager
Reno, NV · On-site
$46K - $50K/yr
EDUCATION and/or EXPERIENCE • Minimum of 3 years' call center supervisor experience or any combination of education, training, or experience that provides the required knowledge, skills, and ...
Call Center Shift Manager
Reno, NV · On-site
$46K - $50K/yr
EDUCATION and/or EXPERIENCE • Minimum of 3 years' call center supervisor experience or any combination of education, training, or experience that provides the required knowledge, skills, and ...
Claims Call Centre Representative
Carson City, NV · On-site
Medical
Dental
Vision
Retirement
PTO
Claims Call Centre Representative 135927 Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers include individuals, small businesses, and ...
Claims Call Centre Representative
Carson City, NV · On-site
Medical
Dental
Vision
Retirement
PTO
Claims Call Centre Representative 135927 Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers include individuals, small businesses, and ...
MEMBER RESOURCE CENTER SUPERVISOR
$45K - $62K/yr
Medical
Dental
Vision
Life
PTO
Regular communication with the 3rd party call center for updates to scripting, alerts, promotional mail, or updates to compliance disclosures. * Collaborate with other departments for process ...
MEMBER RESOURCE CENTER SUPERVISOR
$45K - $62K/yr
Medical
Dental
Vision
Life
PTO
Regular communication with the 3rd party call center for updates to scripting, alerts, promotional mail, or updates to compliance disclosures. * Collaborate with other departments for process ...
MEMBER RESOURCE CENTER SUPERVISOR
$45K - $62K/yr
Medical
Dental
Vision
Life
PTO
Regular communication with the 3rd party call center for updates to scripting, alerts, promotional mail, or updates to compliance disclosures. * Collaborate with other departments for process ...
MEMBER RESOURCE CENTER SUPERVISOR
$45K - $62K/yr
Medical
Dental
Vision
Life
PTO
Regular communication with the 3rd party call center for updates to scripting, alerts, promotional mail, or updates to compliance disclosures. * Collaborate with other departments for process ...
Call Center Reservation Agent - Full Time
Reno, NV · On-site
$17/hr
ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: • Must be comfortable with phone work and data entry. • Listen and ...
Call Center Reservation Agent - Full Time
Reno, NV · On-site
$17/hr
ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: • Must be comfortable with phone work and data entry. • Listen and ...
Call Center Reservation Agent - Full Time
Reno, NV · On-site
$15 - $19.75/hr
ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: • Must be comfortable with phone work and data entry. • Listen and ...
Call Center Reservation Agent - Full Time
Reno, NV · On-site
$15 - $19.75/hr
ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: • Must be comfortable with phone work and data entry. • Listen and ...
Call Center Reservation Agent - Full Time
$15 - $19.75/hr
ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: Must be comfortable with phone work and data entry. Listen and respond to ...
Call Center Reservation Agent - Full Time
$15 - $19.75/hr
ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: Must be comfortable with phone work and data entry. Listen and respond to ...
Director, Member Advocate Center
Reno, NV · On-site
Organizes, oversees and assumes responsibility for contact center operations such as customer phone ... Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing ...
Director, Member Advocate Center
Reno, NV · On-site
Organizes, oversees and assumes responsibility for contact center operations such as customer phone ... Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing ...
Seasonal (Temporary) Customer Service Call Center Agent
Reno, NV · On-site
$15.50/hr
Ability to stay focused and engaged during high call volume English and Bilingual candidates encouraged to apply. If you want meaningful seasonal work where your care and accuracy truly matter, we'd ...
Seasonal (Temporary) Customer Service Call Center Agent
Reno, NV · On-site
$15.50/hr
Ability to stay focused and engaged during high call volume English and Bilingual candidates encouraged to apply. If you want meaningful seasonal work where your care and accuracy truly matter, we'd ...
Seasonal (Temporary) Customer Service Call Center Agent
Reno, NV · On-site
$15.50/hr
Ability to stay focused and engaged during high call volume English and Bilingual candidates encouraged to apply. If you want meaningful seasonal work where your care and accuracy truly matter, we'd ...
Seasonal (Temporary) Customer Service Call Center Agent
Reno, NV · On-site
$15.50/hr
Ability to stay focused and engaged during high call volume English and Bilingual candidates encouraged to apply. If you want meaningful seasonal work where your care and accuracy truly matter, we'd ...
Director, Member Advocate Center
$100K - $110K/yr
Organizes, oversees and assumes responsibility for contact center operations such as customer phone ... Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing ...
Director, Member Advocate Center
$100K - $110K/yr
Organizes, oversees and assumes responsibility for contact center operations such as customer phone ... Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing ...
Distribution Center Operations Trainer - 3rd Shift
Sparks, NV · On-site
$21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Minimum of 6 months experience within distribution center, preferred * Ability to work in a fast-paced environment * Ability to read, write, conduct business-related mathematics and analyze data as ...
Distribution Center Operations Trainer - 3rd Shift
Sparks, NV · On-site
$21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Minimum of 6 months experience within distribution center, preferred * Ability to work in a fast-paced environment * Ability to read, write, conduct business-related mathematics and analyze data as ...
Call Center information
See Reno, NV salary details
$10.79 - $12.07
1% of jobs
$12.07 - $13.36
4% of jobs
$13.36 - $14.64
9% of jobs
$15.74 is the 25th percentile. Wages below this are outliers.
$14.64 - $15.93
13% of jobs
$15.93 - $17.21
22% of jobs
The median wage is $17.31 / hr.
$17.21 - $18.50
22% of jobs
$18.97 is the 75th percentile. Wages above this are outliers.
$18.50 - $19.78
14% of jobs
$19.78 - $21.07
8% of jobs
$21.07 - $22.36
4% of jobs
$22.36 - $23.64
3% of jobs
$23.64 - $24.93
1% of jobs
$10
$17
$24
How much do call center jobs pay per hour?
What is a call center job?
How to start working at a call center?
What are the qualifications to get a call center job?
Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.
What are some common challenges faced by call center agents, and how can they be managed effectively?
What is the difference between Call Center vs Customer Service Representative?
| Aspect | Call Center | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma; training provided | High school diploma; training provided |
| Work Environment | Call centers, often in large facilities | Office or remote, interacting with customers |
| Employer & Industry Usage | Customer service, sales, technical support | Customer support across various industries |
| Common Search & Comparison | Often compared for communication roles | Related but more personalized customer interaction |
While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.
What are the key skills and qualifications needed to thrive as a call center representative?
Are call center jobs worth it?
What are the most commonly searched types of Call Center jobs in Reno, NV?
The most popular types of Call Center jobs in Reno, NV are:
What are popular job titles related to Call Center jobs in Reno, NV?
For Call Center jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Reno, NV look for?
The top searched job categories for Call Center jobs in Reno, NV are:
- Great Call Center
- Call Center No Experience
- From Home Prayer Call Center
- Temporary Comcast Call Center
- At&T Call Center Representative
- Day Shift Expedia Call Center
- Remote Online Inbound Call Center
- Part Time Call Center Spanish
- Urgently Hiring Teen Call Center Agent
- Night Shift Remote Call Center Quality Assurance
What cities near Reno, NV are hiring for Call Center jobs?
Cities near Reno, NV with the most Call Center job openings:

Job description
SUMMARY
The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction. They will directly supervise all office personnel and ensure proper completion of all call center duties. The Call Center Manager will be responsible for upholding Grand Sierra Resort's high service standard through the training and professional development of all Team Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
Monitor staff behavior, direct breaks and direct job functions to expedite all incoming calls. Direct staff in proper job functions and proper guest interaction.
Supervise working of all team members and ensure achievement of all call center objectives according to quality standards.
Provides coaching and discipline where applicable
Maintain rates & rate codes in various systems and extranets; based on information communicated by the Hotel Revenue team.
Perform property rate and inventory audits as well as audits on third party associated websites to ensure the rates and properties are represented accurately
Regularly check the input and the quality of data (segmentation, following restrictions, etc...).
Troubleshoot all system issues with/between LMS and third-party systems.
Build and maintain all necessary codes in LMS and third-party extranets for hotel processes.
Works with Training Manager to ensure all training materials are up to date and relevant
Responsible for all interviewing, hiring and coordination of training of Team Members
Maintains efficiency in staffing and scheduling for all areas under their direct supervision, creating or approving all posted schedules
As needed, they will step in to any area under their supervision to act in that capacity to help when busy or low staffed
Adjust room rate and occupancy control daily to maximize room revenue and hotel occupancy.
Maintains appropriate inventory of required supplies and promotional items.
Analyze all guest complaints and requests and ensure timely resolution for all.
Make constant contact with both internal and external guests to provide optimal guest service. This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
Oversight of all group reservations, sales contracts and data connection with third party booking systems
Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company. Must possess a strong attention to detail and presentation skills.
Proficient in Microsoft Office Products: Word, Power Point, Outlook and Excel.
Ability of complex reading, writing, math, and task completion skills is required.
Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
Must be a minimum of 21 years of age.
EDUCATION and/or EXPERIENCE
Minimum 4 years' call center/reservations management experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
CERTIFICATES AND LICENSES
Must be able to maintain appropriate Alcohol Awareness card.
PHYSICAL DEMANDS
While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking over the duration of their shift.
Must be able to lift/carry 50lbs or less occasionally.
The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.
Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
The noise level in the work environment is usually moderate.
Team Member may be exposed to secondhand smoke.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Meruelo Group
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
1,001 - 5,000 Employees
Headquarters location
Downey, CA, US
Year founded
1986