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Call Center Jobs in Reno, NV (NOW HIRING)

Meruelo Group

Call Center Supervisor

Reno, NV · On-site

Participate in special project activities and support teams by providing ad hoc information and reports. Assist the Revenue Management and Call Center team with tasks and projects as needed. Assist ...

UHS

Call Center Specialist

Sparks, NV · On-site

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification ...

Costco Auto Program

Call Center Supervisor

Reno, NV · On-site

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor ...

Meruelo Group

Call Center Shift Manager

Reno, NV · On-site

EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$18.25 - $23.25/hr

Responsibilities ABOUT NORTHERN NEVADA MEDICAL GROUP Northern Nevada Medical Group, part of Northern Nevada Health System, offers a comprehensive range of healthcare services for the entire family.

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$19.14 - $28.72/hr

Responsibilities ABOUT NORTHERN NEVADA MEDICAL GROUP Northern Nevada Medical Group, part of Northern Nevada Health System, offers a comprehensive range of healthcare services for the entire family.

UHS

Medical Assistant - Call Center

Sparks, NV

$18.25 - $23.25/hr

Responsibilities ABOUT NORTHERN NEVADA MEDICAL GROUP Northern Nevada Medical Group, part of Northern Nevada Health System, offers a comprehensive range of healthcare services for the entire family.

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How much do call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Reno, NV?

The most popular types of Call Center jobs in Reno, NV are:

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For Call Center jobs in Reno, NV, the most frequently searched job titles are:

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The top searched job categories for Call Center jobs in Reno, NV are:

What cities near Reno, NV are hiring for Call Center jobs?

Cities near Reno, NV with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Reno, NV as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Call Center Supervisor

Meruelo Group

Reno, NV • On-site

Full-time

Re-posted 22 days ago

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
Maintains current knowledge and familiarity with all hotel services, features, and local attractions to respond to guest inquiries.
Assists groups with booking/housing needs in adherence to established policies and procedures.
Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and adhered to in accordance with established policies and procedures
oReport assignment issues to supervisor/manager
oAssign room numbers as needed
oBalance inventory as needed
oGroup cutoff dates
oGroup pick up reporting
Provides additional operation information to the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group contacts, and meeting planners.
Promote a friendly, supportive environment in which team members are encouraged to solve problems and address guest issues.
Reviews sales contracts for any clauses or special requests outside of established departmental parameters, communicating all pertinent information directly impacting management of the group and/or hotel revenue.
Attends group pre-conference meetings and pre-planning meetings with clients and property management when requested.
Expected to streamline departmental operations through continuous assessment of policies and procedures.
Participate in special project activities and support teams by providing ad hoc information and reports.
Assist the Revenue Management and Call Center team with tasks and projects as needed.
Assist with daily preparation of all managerial reports used for tracking and analysis.
Work with internal and external guests which includes contact with various departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
Communicate effectively with meeting planners, group clients and guests associated with a group.
Ability of complex reading, writing, math, and task completion skills is required.
Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE
Minimum 2 years Hotel Reservations/Hotel Operations experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS
While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking over the duration of their shift.
Must be able to lift/carry 10lbs or less occasionally.
The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.
Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment.
The noise level in the work environment is usually moderate.
Team Member may be exposed to secondhand smoke.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment Type: Full time

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