The Service Center Operations Manager will be responsible for the overall operational efficiency, profitability, and customer satisfaction of the 121 FLSmidth Inc. service center. This role involves ...
The Service Center Operations Manager will be responsible for the overall operational efficiency, profitability, and customer satisfaction of the 121 FLSmidth Inc. service center. This role involves ...
Remote Customer Service Representative
Reno, NV · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
Remote Customer Service Representative
Reno, NV · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
Remote Customer Service Representative
Carson City, NV · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
Remote Customer Service Representative
Carson City, NV · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
Remote Customer Service Representative
Sparks, NV · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
Remote Customer Service Representative
Sparks, NV · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
Patient Billing Representative
Reno, NV · On-site
Additionally, you will handle inbound phone calls in the call center, assisting patients and addressing any billing issues assigned to you. A Day in the Life * Communicate with patients and insurance ...
Patient Billing Representative
Reno, NV · On-site
Additionally, you will handle inbound phone calls in the call center, assisting patients and addressing any billing issues assigned to you. A Day in the Life * Communicate with patients and insurance ...
Patient Billing Representative
Reno, NV · On-site
Additionally, you will handle inbound phone calls in the call center, assisting patients and addressing any billing issues assigned to you. A Day in the Life * Communicate with patients and insurance ...
Quick apply
Patient Billing Representative
Reno, NV · On-site
Additionally, you will handle inbound phone calls in the call center, assisting patients and addressing any billing issues assigned to you. A Day in the Life * Communicate with patients and insurance ...
Patient Billing Representative
Reno, NV · On-site
Additionally, you will handle inbound phone calls in the call center, assisting patients and addressing any billing issues assigned to you. A Day in the Life * Communicate with patients and insurance ...
Patient Billing Representative
Reno, NV · On-site
Additionally, you will handle inbound phone calls in the call center, assisting patients and addressing any billing issues assigned to you. A Day in the Life * Communicate with patients and insurance ...
Assistant Reservations Supervisor
Reno, NV · On-site
$45K/yr
They provide support to the Reservations Supervisor to effectively supervise their team with the day-to-day call center operations by assisting with reports, team questions, coaching, and providing ...
New
Quick apply
Assistant Reservations Supervisor
Reno, NV · On-site
$45K/yr
They provide support to the Reservations Supervisor to effectively supervise their team with the day-to-day call center operations by assisting with reports, team questions, coaching, and providing ...
New
Inside Sales Insurance Specialist
Sparks, NV · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Inside Sales Insurance Specialist
Sparks, NV · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Quick apply
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Inside Sales Insurance Specialist
Sparks, NV · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Inside Sales Insurance Specialist
Sparks, NV · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Quick apply
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Inside Sales Insurance Specialist
Reno, NV · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Inside Sales Insurance Specialist
Reno, NV · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Inside Sales Insurance Specialist
Reno, NV · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Inside Sales Insurance Specialist
Reno, NV · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...
Customer Service Representative
Reno, NV · Hybrid
$20 - $23/hr
Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders ...
Customer Service Representative
Reno, NV · Hybrid
$20 - $23/hr
Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders ...
DC Trainer
Reno, NV · On-site
$20.50/hr
Depending on the needs of the department, trains and certifies TSMs in various skills specific to their area or in additional skills to work in other areas within the distribution center (may include ...
DC Trainer
Reno, NV · On-site
$20.50/hr
Depending on the needs of the department, trains and certifies TSMs in various skills specific to their area or in additional skills to work in other areas within the distribution center (may include ...
DC Trainer
Sparks, NV · On-site
$20.50/hr
Depending on the needs of the department, trains and certifies TSMs in various skills specific to their area or in additional skills to work in other areas within the distribution center (may include ...
DC Trainer
Sparks, NV · On-site
$20.50/hr
Depending on the needs of the department, trains and certifies TSMs in various skills specific to their area or in additional skills to work in other areas within the distribution center (may include ...
SCHEDGISTRAR 1
Carson City, NV · On-site
$16.25 - $19.25/hr
Familiarity with call center workflows and technology * Strong interpersonal communication skills, both written and verbal * Ability to visually present information and data in a clear manner
SCHEDGISTRAR 1
Carson City, NV · On-site
$16.25 - $19.25/hr
Familiarity with call center workflows and technology * Strong interpersonal communication skills, both written and verbal * Ability to visually present information and data in a clear manner
SCHEDGISTRAR 1
Carson City, NV · On-site
Familiarity with call center workflows and technology * Strong interpersonal communication skills, both written and verbal * Ability to visually present information and data in a clear manner
SCHEDGISTRAR 1
Carson City, NV · On-site
Familiarity with call center workflows and technology * Strong interpersonal communication skills, both written and verbal * Ability to visually present information and data in a clear manner
Outbound Manager
Reno, NV · On-site
$79K - $99K/yr
We are looking for a new Outbound Manager to join our Nevada Fulfillment Center! This individual will report into our Assistant General Manager and is responsible for managing, coordinating, and ...
Outbound Manager
Reno, NV · On-site
$79K - $99K/yr
We are looking for a new Outbound Manager to join our Nevada Fulfillment Center! This individual will report into our Assistant General Manager and is responsible for managing, coordinating, and ...
Call Center information
See Reno, NV salary details
$10.79 - $12.07
1% of jobs
$12.07 - $13.36
4% of jobs
$13.36 - $14.64
9% of jobs
$15.74 is the 25th percentile. Wages below this are outliers.
$14.64 - $15.93
13% of jobs
$15.93 - $17.21
22% of jobs
The median wage is $17.31 / hr.
$17.21 - $18.50
22% of jobs
$18.97 is the 75th percentile. Wages above this are outliers.
$18.50 - $19.78
14% of jobs
$19.78 - $21.07
8% of jobs
$21.07 - $22.36
4% of jobs
$22.36 - $23.64
3% of jobs
$23.64 - $24.93
1% of jobs
$10
$17
$24
How much do call center jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for call center in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.
What is a call center job?
Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.
What are the key skills and qualifications needed to thrive as a call center representative?
To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.
What are the qualifications to get a call center job?
Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.
What are some common challenges faced by call center agents, and how can they be managed effectively?
Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.
What is the difference between Call Center vs Customer Service Representative?
| Aspect | Call Center | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma; training provided | High school diploma; training provided |
| Work Environment | Call centers, often in large facilities | Office or remote, interacting with customers |
| Employer & Industry Usage | Customer service, sales, technical support | Customer support across various industries |
| Common Search & Comparison | Often compared for communication roles | Related but more personalized customer interaction |
While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.
What call center job pays the most?
The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Reno, NV?
The most popular types of Call Center jobs in Reno, NV are:
What are popular job titles related to Call Center jobs in Reno, NV?
For Call Center jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Reno, NV look for?
The top searched job categories for Call Center jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center jobs?
Cities near Reno, NV with the most Call Center job openings:
FLSmidth rating
8.9
Based on 13 frontline employees who took The Breakroom Quiz
39th of 499 rated machine equipment manufacturers
Job description
The Service Center Operations Manager will be responsible for the overall operational efficiency, profitability, and customer satisfaction of the 121 FLSmidth Inc. service center. This role involves leading a team of service professionals, ensuring high-quality service delivery, and managing all aspects of the service center's performance.
Job Responsibilities
Oversee daily operations of the service center, including scheduling, resource allocation, and workflow management.
Manage, motivate, and develop a team of service & repair technicians and administrative staff, including performance reviews, training, and disciplinary actions.
Ensure compliance with all company policies, safety regulations, and quality standards.
Develop and implement strategies to improve customer satisfaction and retention.
Monitor service center financial performance, including budgeting, cost control, and revenue generation.
Identify opportunities for process improvements and implement best practices to enhance efficiency and productivity.
Handle complex customer inquiries and complaints, ensuring timely and effective resolution.
Collaborate with sales, engineering, and other departments to ensure seamless service delivery and customer support.
Maintain accurate records of service activities, inventory, and customer interactions.
Prepare and present regular reports on service center performance to upper management.
Manage inventory of parts and supplies, ensuring adequate stock levels and efficient utilization.
Implement and enforce preventive maintenance programs for customer equipment.
Job Qualifications
Bachelor's degree in Business Administration, Engineering, or a related field.
Minimum of 5 years of experience in service management, preferably within an industrial or heavy equipment environment.
Proven leadership and team management skills with the ability to inspire and motivate a diverse workforce.
Strong understanding of financial management principles, including budgeting and profit/loss analysis.
Excellent customer service and communication skills, both written and verbal.
Demonstrated ability to problem-solve and make sound decisions under pressure.
Proficiency in using service management software and enterprise resource planning (ERP) systems.
Solid understanding of health and safety regulations and quality assurance procedures.
Ability to travel occasionally for customer visits or training as required.
Strong organizational skills and attention to detail.
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
