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Virtual Call Center Jobs in Reno, NV (NOW HIRING)

Northern Nevada Medical Center's tradition of providing quality healthcare in a comfortable ... Willing to take call/standby in the Cardiovascular lab as needed. EEO Statement All UHS ...

Northern Nevada Medical Center's tradition of providing quality healthcare in a comfortable ... Willing to take call/standby in the Cardiovascular lab as needed EEO Statement All UHS subsidiaries ...

Northern Nevada Medical Center's tradition of providing quality healthcare in a comfortable ... Willing to take call/standby in the Cardiovascular lab as needed EEO Statement All UHS subsidiaries ...

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Virtual Call Center information

See Reno, NV salary details

$5

$14

$21

How much do virtual call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual call center in Reno, NV is $14.02, according to ZipRecruiter salary data. Most workers in this role earn between $9.57 and $16.30 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What are the most commonly searched types of Call Center jobs in Reno, NV?

The most popular types of Call Center jobs in Reno, NV are:

What are popular job titles related to Virtual Call Center jobs in Reno, NV?

For Virtual Call Center jobs in Reno, NV, the most frequently searched job titles are:

What cities near Reno, NV are hiring for Virtual Call Center jobs?

Cities near Reno, NV with the most Virtual Call Center job openings:

Infographic showing various Virtual Call Center job openings in Reno, NV as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $29,164 per year, or $14 per hour.

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago


Northern Nevada Medical Center rating

6.0

Company rating: 6.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

873rd of 1,065 rated hospitals


Job description

Responsibilities

When it comes to choosing a hospital, one thing is clear: quality and convenience count. Northern Nevada Medical Center's tradition of providing quality healthcare in a comfortable, accessible environment means peace of mind for the thousands of patients served by the hospital each year. Northern Nevada Medical Center is a 124-bed acute care hospital located on 23 hillside acres at 2375 E. Prater Way in Sparks, Nevada.

Website: https://www.nnmc.com 

This Pre/Post Cath Lab Registered Nurse is a per diem opportunity. This  dynamic individual will provide direct patient care to adult patient populations.  Addresses the psychosocial, physical and general aspects of care related to the procedural/interventional environment.  This position communicates effectively with the physician and team members about patient condition.  Assesses procedure room for equipment functioning and readiness.  Assists in obtaining supplies for individual cases and ensuring all appropriate needs of the cardiovascular lab team are met.  Monitors, positions and assists patient during procedure as well as administers moderate sedation under the guidance of the Physician.  Participates in performance improvement and continuous quality improvement (CQI) activities.

Job Duties/Responsibilities:

  • Responsible for admitting, recovering and discharging of patients from the Cardiovascular Lab. 
  • Provides direct patient care, evaluates outcomes, consults with other health team members as required and adjusts nursing care processes as indicated to ensure optimal patient care.
  • Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.  Able to interpret data about the patient’s status in order to identify each patient’s age specific needs and provide care needed by the patient group.

Benefit & Rewards Highlights 

  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Tuition savings to continue your nursing education with Chamberlain University
  • Career development opportunities within UHS and its 300+ Subsidiaries!
  • Pet Insurance
  • More information is available on our Benefits Guest Website: uhsguest.com

 

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

 

From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

If you would like to learn more about the position before applying, please contact Bridget Gomez, Senior Recruiter @ bridget.gomez@uhsinc.com

Qualifications

Requirements:

  • Current Registered Nurse licensure in the state of Nevada.
  • Current POC license within 6 months of hire.
  • Current BLS certification.
  • Current ACLS certification.
  • Minimum of one year experience in acute care setting required.
  • 2 years of telemetry experience preferred.
  • Cath Lab experience preferred.
  • Willing to take call/standby in the Cardiovascular lab as needed. 

EEO Statement 

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams 

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.


What Northern Nevada Medical Center employees say

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