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Call Center Analyst Jobs in Nevada (NOW HIRING)

Carson Tahoe Health

SCHEDGISTRAR 1

Carson City, NV · On-site

... access, call center, scheduling, customer service, or clinical role. * Extensive experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to analyze data

Nevada Pic a Part

Inside Car Buyer

Las Vegas, NV · On-site

$15 - $16/hr

Call Center Car Buying Agent Location: 5100 N. Lamb Blvd. Las Vegas, NV 89115 Pay: $15-$16/hour ... An analytical mindset with the ability to assess vehicle value and market demand trends.

Nevada Pic A Part LLC

Inside Car Buyer

Las Vegas, NV · On-site

$15 - $16/hr

Requirements Call Center Car Buying Agent Location: 5100 N. Lamb Blvd. Las Vegas, NV 89115 Pay: $15 ... An analytical mindset with the ability to assess vehicle value and market demand trends.

Nevada Pic A Part LLC

Inside Car Buyer

Las Vegas, NV · On-site

$15 - $16/hr

Requirements Call Center Car Buying Agent Location: 5100 N. Lamb Blvd. Las Vegas, NV 89115 Pay: $15 ... An analytical mindset with the ability to assess vehicle value and market demand trends.

Way.com

TSR Account Manager

Las Vegas, NV · On-site

Minimum 3+ years of experience in inside sales/ telesales within a call center or B2B environment ... Strong troubleshooting, communication, and analytical skills * Automotive product or industry ...

ConfigUSA

Avaya Developer

Las Vegas, NV · On-site

... analysis skills. Extensive programming experience on Avaya ACM, working knowledge of IVR, call ... Call center domain Knowledge Java proficiency Database- Cloud AWS Knowledge. Open shift preferable

C2 GPS- Southern Nevada

Career Center Lead

Las Vegas, NV · On-site

$55 - $75/hr

The Career Center Lead (CCL) supports daily operations and provides workforce services to the ... To include collecting, analyzing, researching and determining program requirements and customer ...

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Call Center Analyst information

See Nevada salary details

$30.5K

$65.8K

$100.8K

How much do call center analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center analyst in Nevada is $65,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $84,500.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Nevada?

The most popular types of Call Center Analyst jobs in Nevada are:

What are popular job titles related to Call Center Analyst jobs in Nevada?

For Call Center Analyst jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in Nevada look for?

The top searched job categories for Call Center Analyst jobs in Nevada are:

What cities in Nevada are hiring for Call Center Analyst jobs?

Cities in Nevada with the most Call Center Analyst job openings:

What are popular job titles related to Call Center Analyst jobs in NV?

For Call Center Analyst jobs in NV, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Nevada as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $65,832 per year, or $31.6 per hour.

SCHEDGISTRAR 1

Carson Tahoe Health

Carson City, NV • On-site

Full-time

Posted 9 days ago

Carson Tahoe Health rating

7.9

Company rating: 7.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

US:NV:Carson City Central Scheduling
Full Time
Summary
The Schedgistrar 1 is responsible for scheduling procedures/visits for either Carson Tahoe Regional Healthcare or Carson Tahoe Medical Group, but not both. Duties include obtaining and updating required demographic and insurance information from patients. Communicates all necessary information regarding coverage, benefits, co-pays/deductible and preparatory instructions so that patients arrive prepared for their visits. Responsible for the accuracy of appointments scheduling and patient registration information.
Qualifications
Required
  • High school diploma or equivalent
  • Three (3) years of experience in either a healthcare setting, patient access, call center, scheduling, customer service, or clinical role.
  • Extensive experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to analyze data
  • Experience in Epic reporting and patient access workflow
  • Familiarity with call center workflows and technology
  • Strong interpersonal communication skills, both written and verbal
  • Ability to visually present information and data in a clear manner
  • Proven organizational, analytical, and problem-solving skills
  • Excellent time management abilities
  • Ability to be flexible and work independently as necessary
  • Demonstrated interpersonal communication skills with all levels of internal and external customers.

Preferred
  • Medical terminology
  • Scheduling and/or Patient Access experience

Essential Functions
  • Handle incoming and outbound calls to schedule patients in appropriate time blocks.
  • Verifies orders and/or referrals are present when required to schedule an appointment.
  • Works with provider offices and other departments within Carson Tahoe Health to validate orders or referrals for appointment scheduling accuracy.
  • Interview and pre-register patients in a prompt, accurate, professional, and confidential manner. Verify all information is accurate and complete.
  • Collect proper insurance information and secure benefit coverage to promote prompt payment from insurances.
  • Provide visit estimates to communicate and collect any out of pocket amounts owed for scheduled appointments
  • Provide patients with information regarding completion of check-in process via MyChart and any preporatory instructions that ensure patients arrive prepared for their visit, including required forms.
  • Check medical necessity for patients with Medicare scheduling ancillary procedures.
  • Maintains performance standards developed and outlined by leadership to include, but not limited to, call volume, call quality, and scheduling/registration error rates.
  • Works closely with Pre-Access team and operations to communicate schedule changes, cancellations, and STAT requests.
  • Performs other related duties as assigned.

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