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Saas Support Jobs in Nevada (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$20 - $27.50/hr

It's an exciting time to join defi! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan ... You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who ...

ECP

Customer Support Representative (Remote)

Las Vegas, NV · Remote

$16.25 - $20.75/hr

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... Role Overview As a Customer Support Representative at ECP, you serve as the first point of contact ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... SaaS applications * Assist with maintaining office and warehouse networks (Wi-Fi, LAN, VPNs ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... SaaS applications * Assist with maintaining office and warehouse networks (Wi-Fi, LAN, VPNs ...

Elemental Brands

IT Support Specialist

Reno, NV

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... SaaS applications * Assist with maintaining office and warehouse networks (Wi-Fi, LAN, VPNs ...

Bombora

IT Manager

Reno, NV · Hybrid

$130K - $150K/yr

... support teams across the organization - including guiding the team's responsible adoption of AI ... Identity & SaaS Management: Own and optimize core collaboration tools (Google Workspace/M365, Slack ...

RidenRoll

Limo Owner-Operators

Las Vegas, NV · On-site

We also provide SaaS and Employer Support Services. Schedules & Benefits: Enjoy a flexible schedule, drive whenever you choose, be your boss, and set your hours. With RidenRoll's SaaS Employer ...

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

... support teams across the organization - including guiding the team's responsible adoption of AI ... Identity & SaaS Management: Own and optimize core collaboration tools (Google Workspace/M365, Slack ...

Pavilion Payments

Associate Counsel

Las Vegas, NV · On-site

Experience supporting payments, FinTech, gaming, SaaS, or other regulated industries * Experience partnering with cross-functional business teams * Familiarity with contract lifecycle management (CLM ...

Douglas County, NV

IT Support Coordinator

Minden, NV · On-site

$33.42/hr

... and SaaS automation tools. You will work closely with cross-functional teams to deploy smart ... Provides technical support and assistance to County employees, troubleshooting hardware, software ...

Douglas County (NV)

IT Support Coordinator

Minden, NV · On-site

$33.42/hr

... and SaaS automation tools. You will work closely with cross-functional teams to deploy smart ... Maintains detailed records of support requests, resolutions and system changes. Documents ...

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How much do saas support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for saas support in Nevada is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.82 per hour, depending on experience, location, and employer.

What is a SaaS Support?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Support?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What are the most commonly searched types of Saas Support jobs in Nevada?

The most popular types of Saas Support jobs in Nevada are:

What are popular job titles related to Saas Support jobs in Nevada?

For Saas Support jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Saas Support jobs in Nevada look for?

The top searched job categories for Saas Support jobs in Nevada are:

What cities in Nevada are hiring for Saas Support jobs?

Cities in Nevada with the most Saas Support job openings:

Saas Support jobs near you
Infographic showing various Saas Support job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,379 per year, or $18.9 per hour.

Client Support Desk Analyst

defi AUTO LLC

Carson City, NV • On-site

$20 - $27.50/hr

Full-time

Posted 22 days ago

Job description

About defi SOLUTIONS: 

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.


About the Role: 

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.


Essential Job Responsibilities:

  • Review client configurations and business processes to address challenges and satisfy business needs
  • Analyze, troubleshoot, and resolve complex application issues
  • Triage cases to isolate issues and determine priority and resolution path
  • Identify opportunities to enhance client product experiences
  • Effectively interact and communicate with internal stakeholders to deliver on client expectations
  • Advocate for clients by escalating urgent requests and efficiently prioritizing cases
  • Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
  • Identify roadblocks and drive progress to resolution
  • Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
  • Support software QA testing and validation
  • Perform other duties as required


Required Qualifications:

  • Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
  • Experience working in high volume case or ticketing queues
  • Basic SQL query abilities/experience
  • Excellent critical thinker; demonstrating strong problem-solving skills
  • Analytical and process oriented
  • Detailed and thorough
  • Excellent oral and written communication skills
  • Demonstrates accountability and personal ownership
  • Self-starter with a passion for client satisfaction


Preferred Qualifications:

  • ServiceNow experience preferred
  • Loan Servicing experience preferred
  • Accounting experience preferred


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


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