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Remote Samsung Technical Support Jobs (NOW HIRING)

Symbotic

Technical Support Engineer

OR · Remote

The Technical Support Engineeris responsible forexecuting structured technical troubleshooting and ... Experience withsupporting systems remotely by connecting to various system types via Remote Desktop ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Metrc LLC

Technical Support Engineer

Remote Revision Date: June 17, 2026 ABOUT METRC Metrc is the most trusted and experienced provider ... QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES • 2-4 years of experience in technical support ...

New

Performix

Technical Support - M365

Boston, MA · Remote

$40K - $50K/yr

Remote , Boston, MA\- will need to be able to reach the office in 30 minutes to support any tech ... technical issues (hardware, software, network, and access). Diagnose, troubleshoot, and resolve ...

New

Vultr

Supervisor, Technical Support

... 500 stipend for remote office setup in first year + $400 each following year * Internet ... As a Supervisor, Technical Support, you'll work closely with customers, system administrators, and ...

StarRez

Technical Support Representative

OR · On-site +1

Remote (US) * Travel: Less than 5% (The percentage of travel is an estimation and could vary based ... Deliver exceptional customer support and technical issue resolution via phone, email, and chat

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Vultr

Technical Support Specialist

$25 - $30/hr

Company paid Wellable subscription Join Vultr Vultr is seeking a Technical Support Specialist to ... Communicate with remote data center staff via phone to address and resolve operational issues.

Scotch

Technical Support - Tier 2

Denver, CO · On-site +1

$65K - $75K/yr

Position Overview As a Tier 2 Technical Support Specialist, you'll serve as a senior escalation ... including remote desktop setup and device configuration * Create and maintain internal ...

Scotch

Technical Support - Tier 2

Denver, CO · On-site +1

$65K - $75K/yr

Position Overview As a Tier 2 Technical Support Specialist, you'll serve as a senior escalation ... including remote desktop setup and device configuration * Create and maintain internal ...

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All JobsSamsung Technical Support JobsRemote Samsung Technical Support Jobs

Remote Samsung Technical Support information

See salary details

$14

$26

$44

How much do remote samsung technical support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote samsung technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Remote Samsung technical support agents can earn around $15 to $25 per hour, which can total approximately $600 to $1,000 weekly for full-time work. To reach $2,000 weekly, additional skills, certifications, or working extra hours may be necessary, such as handling higher-tier support or working overtime, depending on employer policies and workload demands.

Is it hard to get hired at Samsung?

Getting hired as a Remote Samsung Technical Support representative can be competitive, as the role often requires technical knowledge, customer service skills, and relevant certifications. Candidates with experience in troubleshooting, familiarity with Samsung products, and strong communication skills tend to have better chances of being selected.

What is Samsung technical support job description?

A Samsung technical support job involves assisting customers with troubleshooting and resolving issues related to Samsung products, such as smartphones, appliances, and electronics. The role typically requires strong communication skills, technical knowledge of Samsung devices, and the ability to use diagnostic tools or remote support software. Support agents may work in call centers or remotely, providing guidance through phone, chat, or email interactions.

Does Samsung offer tech support?

Samsung provides technical support services for its products, including smartphones, appliances, and electronics. Customers can access support through online chat, phone, or authorized service centers. For Samsung technical support jobs, roles like Remote Samsung Technical Support involve assisting customers remotely with troubleshooting and product issues using specialized tools and knowledge of Samsung devices.

What is the difference between Remote Samsung Technical Support vs Remote Apple Technical Support?

AspectRemote Samsung Technical SupportRemote Apple Technical Support
Required CertificationsSamsung Certified Technician, basic IT skillsApple Certified Support Professional (ACSP), basic IT skills
Work EnvironmentRemote, customer service, troubleshootingRemote, customer service, troubleshooting
Industry UsageElectronics, consumer devicesElectronics, consumer devices

Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.

More about Remote Samsung Technical Support jobs
What cities are hiring for Remote Samsung Technical Support jobs? Cities with the most Remote Samsung Technical Support job openings:
What are the most commonly searched types of Samsung Technical Support jobs? The most popular types of Samsung Technical Support jobs are:
What states have the most Remote Samsung Technical Support jobs? States with the most job openings for Remote Samsung Technical Support jobs include:
What job categories do people searching Remote Samsung Technical Support jobs look for? The top searched job categories for Remote Samsung Technical Support jobs are:
Remote Samsung Technical Support jobs near you
Infographic showing various Remote Samsung Technical Support job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Engineer

Technical Support Engineer

Symbotic

OR • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symboticis seeking a Technical Support Engineer to play a hands-on role in ensuring the successful operation ofSymboticsystems at client sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to both internal teams andcustomerstakeholders. The Technical Support Engineeris responsible forexecuting structured technical troubleshooting and supporting complex escalations during high-impact operational events. The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.

Shift Schedules(24/7 Support)

  • Weekday Night: Monday-Thursday, 8:00 p.m. - 6:00 a.m. EST

  • Weekend Day: Friday-Monday, 6:00 a.m. - 4:00 p.m. EST

  • Weekend Mid: Friday-Monday, 12:00 p.m. - 10:00 p.m. EST

  • Weekend Night Friday-Monday, 8:00 p.m. - 6:00 a.m. EST

What we do

The Technical Support Team is part ofSymbotic'sService Operations Organization andis responsible forthe successful stand-up, performance, and continuous operation ofSymboticsystems inside customer sites. Our team supports all production-impacting aspects of the systemincluding controls, electrical, software, networking, and infrastructureand serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support deliverstimelytroubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.

Whatyou'lldo

  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.

  • Manage incoming help requests from end users through a variety of avenuessuch as:telephone, email, Microsoft Teams as well as Cases via Online CRM.

  • Be a lead in the diagnostic of utilities to aid in troubleshooting.

  • Access software updates, drivers, knowledge bases, andfrequentlyaskedquestionsresources on the Internet to aid in problem resolution.

  • Identifyappropriate softwareand hardware used and supported by the organization.

  • Perform and lead hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

  • Test fixes to ensureproblemhas been adequately resolved.

  • Lead post-resolution follow-ups tohelprequests.

  • Develop help sheets and knowledge base articles for end users.

  • Perform ongoing activities such as backups,OSand application patching, executing various maintenance scripts, andmonitoringthe site IT infrastructure.

  • Willing to provide on-call support coverage for customers.

Whatyou'llneed

  • Bachelor's degree in Controls Engineering ora directly relatedfield.

  • Minimum of3 yearexperience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.

  • Experience with VMWare or other server/desktop virtualization platforms and management.

  • Ability to troubleshoot VMs at an advanced level using VCenter and other tools.

  • Strong ability to multi-task and prioritizeaction;and effective troubleshooting problem solving skills.

  • Experience with Server and Storage Array hardware.

  • Mastery of Active Directory.

  • Advanced Knowledge of command line and environment variables. (Linux++).

  • Experience withsupporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.

  • Advanced Knowledge of VMWare or other server/desktop virtualization platforms and management.

  • Advanced Knowledge of troubleshooting TCP/IP based networks,protocolsand familiarity with electrical schematics.

BeneficialQualifications

  • Controlsdesign experience including GUI/HMI development.

  • Experience with motion control, servo tuning, VFDs, and PLCs (Allen Bradley ControlLogix preferred).

  • Familiarity with electrical schematics and hardware-level diagnostics.

  • Experience with SQL and the ability to create ormodifyscripts.

  • Experience with packet sniffers, network probes, and command-line debugging tools.

  • Knowledge of scripting languages and data log analysis.

Our Environment

  • Ability to travelupto15%after the training period (Senior roles may require up to15% ongoing travel).

  • Mustpossessa valid driver's license and be able to travel to customer sites via car or air.

  • Employeemustmaintaina personal credit card and manage expenses for bi-weekly reimbursement.

#LI-JP1

#LI-Remote

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visitwww.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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