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Samsung Technical Support Jobs (NOW HIRING)

Samsung Electronics

4G/5G RAN Tier3 Engineer SME

Plano, TX

$100K - $136.90K/yr

Responsible for leading all technical discussions on Samsung products/scheduler related features ... Works closely with various support organizations, logistics, and cross-functional teams from SEA ...

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How much do samsung technical support jobs pay per hour?

As of May 30, 2026, the average hourly pay for samsung technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Samsung Technical Support job?

A Samsung Technical Support job involves assisting customers with troubleshooting, diagnosing, and resolving technical issues related to Samsung products. This may include smartphones, tablets, TVs, appliances, and other electronics. Support is provided through phone, chat, email, or in-person, depending on the role. Technicians may also guide users on product features, warranty services, and software updates. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Samsung Technical Support position, and why are they important?

To thrive as a Samsung Technical Support specialist, you need strong troubleshooting abilities, knowledge of Samsung products and technology, and typically at least a high school diploma or relevant technical certification. Familiarity with customer support ticketing systems, remote diagnostic tools, and proprietary Samsung software is often required. Excellent communication, patience, and problem-solving skills make candidates stand out in this position. These competencies ensure efficient resolution of customer issues, high satisfaction rates, and smooth collaboration with both users and internal teams.

What are some typical daily responsibilities for someone working in Samsung Technical Support?

As a Samsung Technical Support professional, your daily responsibilities include answering customer inquiries via phone, chat, or email, troubleshooting and diagnosing technical issues with Samsung devices, and documenting support cases in CRM systems. You may also provide step-by-step guidance to customers, escalate complex problems to higher-level technicians, and keep updated with new product features and software updates. Collaboration with engineering teams and regular training are common to stay current with the latest technology. This role requires balancing high-quality customer care with efficient case management, making each day dynamic and customer-focused.
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Samsung Technical Support jobs near you
Bilingual Korean Service Operations Coordinator - Samsung Appliances

Bilingual Korean Service Operations Coordinator - Samsung Appliances

2020 Companies

Englewood Cliffs, NJ • On-site

$30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

2020 Companies rating

7.3

Company rating: 7.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

22nd of 40 rated marketing agency

Job description

Job Type:
Regular
Work Location:
Samsung Electronics America - Englewood Cliffs, NJ 07632
Overview:
2020 Companies, in partnership with Samsung Electronics America, seeks a recent graduate or entry-level Bilingual Korean Service Operations Coordinator to join the team. This role is ideal for someone eager to learn and grow in the appliance break/fix industry. The candidate will receive hands-on training and mentorship while supporting the management of technical support tickets within Contact Center operations.
Work Authorization:
Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.
Location: Englewood Cliffs, NJ (On-site required)
Required Certifications & Skills:
  • Bilingual in English and Korean Required

Making the future is everyday life at Samsung. We're seeking innovators who are called to change the world and build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better, and our people thrive with a driven mindset - better builds on better. We believe an inclusive culture and a diverse workforce drive innovation and growth. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. We are building a better tomorrow for our customers, partners, and communities.
What's in it for you?
  • Receive a competitive hourly rate starting at $30.00, paid weekly
  • Next day pay on demand with DailyPay
  • Health/Dental/Vision benefits
  • 401K Program with matching
  • Paid Time Off
  • Paid Holidays
  • Scholarship opportunities for employees and direct family members
  • Employee Assistance Program
  • Leadership Development Program

Job Description:
Responsibilities:
  • Review and analyze ticket data trends to identify patterns, inconsistencies, and areas for improvement
  • Assist Contact Center teams with appliance repair-related tickets when escalated support is needed.
  • Demonstrate the ability to safely break down, diagnose, and repair appliances as a part of troubleshooting and ticket resolution support.
  • Monitor ticket updates for accuracy, completeness, and adherence to established guidelines and procedures
  • Conduct regular audits of ticket updates to ensure compliance with standards and identify training needs
  • Stay up to date with product and service knowledge and process changes
  • Participate in cross-functional meetings and collaborate with other teams to streamline processes and enhance the overall customer experience
  • Evaluate the existing contents, training, and support materials to recommend improvements
  • Communicate insights to Process Innovations and leadership
  • Interact and attend regular meetings with the client

Qualifications:
  • Required Certifications & Skills:
    • Bilingual in English and Korean (Required)
  • Bachelor's Degree in Data Analysis, or a similar/relevant discipline
  • Excellent communication and interpersonal skills
  • Proficient in using data analysis tools
  • Strong analytical skills to review and interpret data trends, identifying areas for improvement
  • Proficient in Microsoft Office - Excel, Word, PowerPoint, Outlook
  • Adaptable in an experimental work environment
  • Able to build, maintain, and strengthen all interpersonal relationships with co-workers, clients, and partners

Preferred Skills:
  • Experience and familiarity with the Contact Center office environment
  • Detailed technical knowledge of home appliance/electronics products - strongly preferred
  • Experience in Customer Support Consultation - strongly preferred
  • Experience in Human Behavior Analysis and/or A/B testing - nice to have
  • Consumer electronics product technical consultation experience
  • This role is well suited for individuals early in their career who are eager to learn, gain hands-on technical experience, and grow with a trusted brand

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

What 2020 Companies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About 2020

Sourced by ZipRecruiter

2020 Companies is an outsourced Sales & Marketing company representing Reliant. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers.

Industry

Marketing

Company size

5,001 - 10,000 Employees

Headquarters location

Southlake, TX, US

Year founded

1991

Social media

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