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How much do samsung technical support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for samsung technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Samsung Technical Support job?

A Samsung Technical Support job involves assisting customers with troubleshooting, diagnosing, and resolving technical issues related to Samsung products. This may include smartphones, tablets, TVs, appliances, and other electronics. Support is provided through phone, chat, email, or in-person, depending on the role. Technicians may also guide users on product features, warranty services, and software updates. Strong communication and problem-solving skills are essential for this role.

What is Samsung technical support job description?

A Samsung technical support job involves assisting customers with troubleshooting and resolving issues related to Samsung products such as smartphones, appliances, and electronics. The role typically requires strong communication skills, technical knowledge of Samsung devices, and the ability to diagnose problems using diagnostic tools or remote access. Support staff may work in call centers or service centers and often need to follow company protocols and documentation standards.

How hard is it to get hired at Samsung?

Getting hired as a Samsung Technical Support representative typically requires relevant technical knowledge, customer service skills, and sometimes certifications. The hiring process can be competitive, often involving multiple interview stages and assessments of technical proficiency and communication abilities.

Does Samsung offer tech support?

Samsung Technical Support is a service provided by Samsung to assist customers with troubleshooting and resolving issues related to their products. Support options include phone, chat, and online resources, and technicians may use diagnostic tools to identify problems. Employees in this role often need technical knowledge of Samsung devices and customer service skills.

What are the key skills and qualifications needed to thrive in the Samsung Technical Support position, and why are they important?

To thrive as a Samsung Technical Support specialist, you need strong troubleshooting abilities, knowledge of Samsung products and technology, and typically at least a high school diploma or relevant technical certification. Familiarity with customer support ticketing systems, remote diagnostic tools, and proprietary Samsung software is often required. Excellent communication, patience, and problem-solving skills make candidates stand out in this position. These competencies ensure efficient resolution of customer issues, high satisfaction rates, and smooth collaboration with both users and internal teams.

What are some typical daily responsibilities for someone working in Samsung Technical Support?

As a Samsung Technical Support professional, your daily responsibilities include answering customer inquiries via phone, chat, or email, troubleshooting and diagnosing technical issues with Samsung devices, and documenting support cases in CRM systems. You may also provide step-by-step guidance to customers, escalate complex problems to higher-level technicians, and keep updated with new product features and software updates. Collaboration with engineering teams and regular training are common to stay current with the latest technology. This role requires balancing high-quality customer care with efficient case management, making each day dynamic and customer-focused.

Which job is best for a 40 year old woman?

For a 40-year-old woman interested in technical support roles like Samsung Technical Support, positions often value experience, communication skills, and technical knowledge. Many roles in customer service, technical troubleshooting, or IT support are suitable, with flexible schedules and opportunities for advancement. Age is generally not a barrier, and relevant certifications or prior experience can enhance job prospects.
More about Samsung Technical Support jobs
What are the most commonly searched types of Samsung Technical Support jobs? The most popular types of Samsung Technical Support jobs are:
What job categories do people searching Samsung Technical Support jobs look for? The top searched job categories for Samsung Technical Support jobs are:
Samsung Technical Support jobs near you
Infographic showing various Samsung Technical Support job openings in the United States as of July 2026, with employment types broken down into 90% As Needed, 5% Full Time, 3% Part Time, and 2% Summer. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Material Quality Engineer

Material Quality Engineer

Samsung Electronics Co., Ltd.

Taylor, TX • On-site

$106K - $174K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Samsung Electronics rating

6.7

Company rating: 6.7 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

111th of 142 rated electronics manufacturers

Job description

About Samsung Austin Semiconductor
Samsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At Samsung Austin Semiconductor, we are Innovating Today to Power the Devices of Tomorrow.
Come innovate with us!
Position Summary
The mission of Material Technology is to provide Samsung FAB's with the highest quality raw materials & analysis in the world. We do this by driving efforts in both management & development of our suppliers & materials used. Material Technology takes on responsibilities that seem beyond our scope to make things better for Samsung. We generate and analyze data. We solve problems and get results. We communicate and respond positively and constantly to our customer requests.
You would be supporting Fab Operations by ensuring incoming material quality and interacting with material suppliers to follow procedures and satisfy SAS requirements.
Role and Responsibilities
Here's What You'll Be Responsible For:
  • Interaction and management of multiple material suppliers for quality, supply chain management, technical support, improvements, root cause investigations and corrective/preventive action implementation
  • Develop, understand and document cradle to grave understanding of materials including their manufacturing processes and final use in FAB.
  • Proactively identify and implement material quality improvements closely working with suppliers, counterparts in Korea, and SAS FAB engineering team.
  • Drive material related FAB investigations; provide understanding of raw material manufacturing and its interaction with FAB processing.
  • Management and leadership toward material issue resolution (SPC, data analysis, 8D development and corrective actions).
  • Work with suppliers to identify & implement future improvements (roadmap) keep ahead of quality needs for 1x nodes and beyond.
  • Qualifications of new materials and changes including supplier process change notifications, project planning, execution of qualification, data analysis.

Skills and Qualifications
Here's what you'll need:
  • Bachelor of Science degree in Electrical Engineering, Chemical Engineering, Material Science or an equivalent discipline.
  • >7 years of experience.
  • Experience in fab manufacturing unit part (UP) process group, preferred Photolithograph.
  • Previous experience with Photolithography materials preferred.
  • Demonstrated understanding of EUV Photolithography techniques and historical development.
  • Experience with global supply chains and multi-site quality process standardization is a plus.

The current base salary range for this role is between $106,000 - $174,500. Individual base pay rates will depend on factors including duties, work location, education, skills, qualifications and experience. Total compensation for this position will include a competitive benefits package and may include participation in company incentive compensation programs, which are based on factors to include organizational and individual performance.
Total Rewards
At Samsung Austin Semiconductor, base pay is just one part of our total compensation package. The base compensation for this role will depend on education, experience, skills, and location.
We offer a comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Life insurance and 401(k) matching with immediate vesting
  • Onsite café(s) and workout facilities
  • Paid maternity and paternity leave
  • Paid time off (PTO) + 2 personal holidays and 10 regular holidays
  • Wellness incentives and MORE

Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.
All positions at Samsung Austin Semiconductor are full-time on-site.
U.S. Export Control Compliance
This role may require access to information subject to U.S. export control laws. Applicants must be authorized to access such information or eligible for government authorization.
Trade Secrets Notice
By submitting an application, you agree not to disclose to Samsung-or encourage Samsung to use-any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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