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Customer Support Supervisor Jobs in Georgia (NOW HIRING)

Irca Group

Sales Support Supervisor

Suwanee, GA

This position requires close collaboration with Sales, Customer Support, Supply Chain, Production ... supervisory or team leadership experience. * Experience supporting B2B customers within a ...

Irca Group

Sales Support Supervisor

Suwanee, GA · On-site

This position requires close collaboration with Sales, Customer Support, Supply Chain, Production ... supervisory or team leadership experience. * Experience supporting B2B customers within a ...

Irca Group

Sales Support Supervisor

Suwanee, GA · On-site

This position requires close collaboration with Sales, Customer Support, Supply Chain, Production ... supervisory or team leadership experience. * Experience supporting B2B customers within a ...

Tory Burch LLC

FT Support Supervisor

Atlanta, GA · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to ... To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment ...

Tory Burch

FT Support Supervisor

Atlanta, GA · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to ... To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment ...

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All JobsCustomer Support Supervisor JobsCustomer Support Supervisor Jobs in Georgia

Customer Support Supervisor information

See Georgia salary details

$20.7K

$49K

$85.3K

How much do customer support supervisor jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer support supervisor in Georgia is $48,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,100.00 per year, depending on experience, location, and employer.

What does a customer support supervisor do?

A Customer Support Supervisor is responsible for overseeing a team of customer service representatives to ensure they provide excellent support to customers. This includes monitoring performance, training staff, addressing escalated customer issues, and implementing policies to improve service quality. They also analyze customer feedback and work with management to enhance customer satisfaction. Their role is crucial in maintaining a positive relationship between the company and its customers.

What are the key skills and qualifications needed to thrive as a customer support supervisor, and why are they important?

To thrive as a Customer Support Supervisor, you need experience in customer service, strong leadership abilities, and typically a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and reporting tools is often required. Excellent communication, problem-solving, and conflict resolution skills set top performers apart in this role. These skills ensure effective team management, high customer satisfaction, and smooth handling of escalated issues.

How does a customer support supervisor typically balance coaching team members with meeting service targets?

As a Customer Support Supervisor, balancing coaching and performance targets is a key part of the role. Supervisors regularly monitor team metrics like response times and customer satisfaction, while also providing individualized feedback and training to staff. Effective supervisors schedule one-on-one sessions, lead team meetings to address common challenges, and offer real-time support during busy periods. This dual focus ensures the team meets service goals while fostering professional growth and maintaining high morale.
What are popular job titles related to Customer Support Supervisor jobs in Georgia? For Customer Support Supervisor jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Support Supervisor jobs in Georgia look for? The top searched job categories for Customer Support Supervisor jobs in Georgia are:
Customer Support Supervisor jobs near you
Infographic showing various Customer Support Supervisor job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,973 per year, or $23.5 per hour.

Sales Support Supervisor

Irca Group

Suwanee, GA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Great food experiences are built in layers: inside, where quality, performance, and consistency matter most; and outside, where creativity, artistry, and visual impact bring products to life.

At IRCA Group, we bring these layers together through a broad portfolio of premium ingredients, technical expertise, and innovative solutions that help chefs, food manufacturers, chains, distributors, and in-store bakeries create without limits. From concept to execution, we make the extraordinary simple.

IRCA Group is a global leader in high-quality food ingredient solutions, specializing in chocolate, creams, fillings, fruit-based solutions, pistachio ingredients, chocolate decorations, sugar decorations, and other specialty ingredients. The Group's portfolio includes renowned brands such as IRCA, Dobla, JoyGelato, Ravifruit, Cesarin, Domori, and Graffiti Sprinkles, each with its own heritage, expertise, and market positioning.

With more than 100 years of Italian heritage, IRCA has evolved into a global B2B ingredients platform serving customers in more than 100 countries. The company operates a global manufacturing and distribution network spanning 19 facilities and more than 7,000 products, supporting a broad customer base across artisanal, foodservice, and food manufacturing channels.

Since Advent International's investment, IRCA has significantly accelerated its growth, increasing revenue from €370 million in 2021 to approximately €1.5 billion today. As IRCA enters its next chapter of international expansion, the Americas region represents a key growth platform, supported by expanded domestic capabilities in chocolate, fillings, and decorations.

In the United States, IRCA Group has offices and manufacturing facilities near Atlanta, Chicago, San Francisco, and St. Louis.

Role Overview

Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales organization and customers. This role is responsible for supervising the team that provides administrative and operational support to Sales, driving process improvements, and partnering with cross-functional teams to ensure efficient execution of customer requests and sales initiatives.

The ideal candidate is a collaborative leader with strong organizational and analytical skills who can manage multiple priorities while fostering a high-performing team. This position requires close collaboration with Sales, Customer Support, Supply Chain, Production, Finance, Marketing, and Logistics to ensure seamless order execution, pricing accuracy, and customer satisfaction.

This is an onsite role at our Suwanee, GA location.

 
Essential Responsibilities
  • Supervise the daily activities of the Sales Support team, ensuring timely and accurate support for the Sales organization and customers.
  • Coach, mentor, and develop Sales Support Specialists through regular feedback, training, and performance management.
  • Monitor team performance and establish KPIs to improve efficiency, responsiveness, and service quality.
  • Act as the primary escalation point for complex customer, order, and sales support issues.
  • Partner closely with Sales to support key customer accounts, new business opportunities, product launches, and strategic initiatives.
  • Coordinate cross-functional communication between Sales, Customer Support, Supply Chain, Production, Finance, Marketing, and Logistics to ensure successful order execution and issue resolution.
  • Ensure accurate processing of quotations, pricing requests, contracts, customer onboarding, item setup, and sales documentation.
  • Support new product introductions by coordinating internal communication, customer setup, pricing, and implementation activities.
  • Maintain accurate customer and product information within SAP and CRM systems.
  • Analyze sales support metrics, customer trends, and operational data to identify opportunities for process improvements.
  • Develop, implement, and maintain standard operating procedures (SOPs) and best practices for the Sales Support function.
  • Assist Sales Leadership with reporting, forecasting support, pipeline tracking, and performance analysis.
  • Ensure compliance with company policies and customer requirements while maintaining high service standards.
  • Lead continuous improvement initiatives to enhance operational efficiency and customer experience.
Requirements
  • Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or a related field.
  • 5+ years of experience in Sales Support, Customer Service, Commercial Operations, or Order Management.
  • 2+ years of supervisory or team leadership experience.
  • Experience supporting B2B customers within a manufacturing or food manufacturing environment preferred.
  • Strong knowledge of order management, pricing administration, customer account management, and sales processes.
  • Experience with SAP or similar ERP systems; CRM experience is a plus.
  • Advanced Microsoft Excel and Microsoft Office proficiency.
  • Excellent organizational, analytical, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
Irca Group offers career growth opportunities as well as competitive compensation and benefits: Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program.
 
We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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