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Customer Support Supervisor Jobs (NOW HIRING)

Clean Team

Support Supervisor

Lansing, MI · On-site

You are devoted to providing our customers with the highest quality service * You are hardworking ... our Support Supervisors to: * Oversee the quality of services provided to customers and secure ...

Pinnacle Bank/Bank of Colorado

CUSTOMER SUPPORT REP

Gretna, NE · On-site

$15.75 - $20.25/hr

The position works under the direction of the Customer Support Supervisor(s) and follows established policies and procedures. RESPONSIBILITIES AND DUTIES: * Help customers with various tasks such as ...

Kahler Automation

Phone Support Supervisor

Fairmont, MN · On-site

$74K - $112K/yr

Phone Support Supervisor Reports to: CEO Department: Service Location: 808 Timberlake Road ... This full-time technical leadership position combines people management with hands-on customer ...

Central Health

Supervisor, User Support

Austin, TX

This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating ...

Tory Burch

Support Supervisor

Sevierville, TN

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to ... To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment ...

Tory Burch LLC

Support Supervisor

Sevierville, TN · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to ... To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment ...

Tory Burch LLC

Support Supervisor

Woodburn, OR · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to ... To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment ...

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Customer Support Supervisor information

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$24.5K

$58K

$101K

How much do customer support supervisor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer support supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a Customer Support Supervisor do?

A Customer Support Supervisor is responsible for overseeing a team of customer service representatives to ensure they provide excellent support to customers. This includes monitoring performance, training staff, addressing escalated customer issues, and implementing policies to improve service quality. They also analyze customer feedback and work with management to enhance customer satisfaction. Their role is crucial in maintaining a positive relationship between the company and its customers.

What are the key skills and qualifications needed to thrive as a Customer Support Supervisor, and why are they important?

To thrive as a Customer Support Supervisor, you need experience in customer service, strong leadership abilities, and typically a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and reporting tools is often required. Excellent communication, problem-solving, and conflict resolution skills set top performers apart in this role. These skills ensure effective team management, high customer satisfaction, and smooth handling of escalated issues.

How does a Customer Support Supervisor typically balance coaching team members with meeting service targets?

As a Customer Support Supervisor, balancing coaching and performance targets is a key part of the role. Supervisors regularly monitor team metrics like response times and customer satisfaction, while also providing individualized feedback and training to staff. Effective supervisors schedule one-on-one sessions, lead team meetings to address common challenges, and offer real-time support during busy periods. This dual focus ensures the team meets service goals while fostering professional growth and maintaining high morale.
More about Customer Support Supervisor jobs
What cities are hiring for Customer Support Supervisor jobs? Cities with the most Customer Support Supervisor job openings:
What states have the most Customer Support Supervisor jobs? States with the most job openings for Customer Support Supervisor jobs include:
What job categories do people searching Customer Support Supervisor jobs look for? The top searched job categories for Customer Support Supervisor jobs are:
Customer Support Supervisor jobs near you
Infographic showing various Customer Support Supervisor job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Support Supervisor | Onsite-Chesterfield

Customer Support Supervisor | Onsite-Chesterfield

Blink Health

Chesterfield, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Blink Health rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

68th of 104 rated pharmacies

Job description

Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
What You'll Do:
  • Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient
  • Support team to ensure operational excellence and adherence to SLAs
  • Review and analyze team and individual Specialists' performance data to meet and exceed structured performance targets across the team
  • Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
  • Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
  • Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
  • Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team
  • Foster a collaborative, cohesive, and enjoyable team dynamic

A Successful Applicant Will fit the following Criteria:
  • Bachelor's Degree in Communication, Business Administration or equivalent degree/experience
  • 3+ years of leadership experience in a fast paced environment
  • 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
  • Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
  • Ability to leverage data to make crucial decisions independently
  • Strong problem solving skills, especially when working with ambiguous information
  • Attention to detail with a knack for precision and organization
  • Confident, patient, respectful, and a clear communicator

Location:
  • Fully onsite role in Chesterfield, MO

Benefits:
  • Medical, dental, and vision coverage starting day 1
  • 401k with Traditional and Roth options
  • Paid sick and vacation time
  • Holidays off
  • 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
  • Short-term and long-term disability coverage at no cost
  • Life insurance
  • Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
  • Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
  • Daily snack and drink stipend at all pharmacy locations

Why Join Us:It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

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