Customer Support Supervisor Jobs (NOW HIRING)

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support store leadership in evaluating behaviors, training, and development of the Sales Specialists II in Operational tasks such as cash handling, complex transactions and post purchase order management.

• As assigned by the Sales Support Manager, the Sales Support Supervisor will build schedules to ensure coverage is optimized to support business needs. The Sales Support Supervisor may also be asked to create store schedules for Kid's Spaces and Cafes, ensuring balanced coverage." Validate Daily, Weekly, Monthly and Quartly Operations Standard Work, and complate Daily, Weekly and Monthly Standard Work for the Sales Support supervisor, in a timely manner.

• Utilize the Operations Onboarding program to facilitate training for Sales Specialist II. Demonstrate processes, provide hands on practice and role plays to ensure they receive training on common guest engagement scenarios. Provide feedback to General Manager and direct manager on team members training progress.

• Conduct Asset Protection Audits to evaluate adherance to Standard Operating Procedures. Provide feedback to store leadership when errors and high risk trends are identified.

• Execute and manage Cash Handling and Vault Management Standard Operating Procedures. Observe Sales Specialist II behaviors to validate SOP execution and provide coaching when necessary. Assist Store Leadership in resolving Guest Escalations. Use de-escalation techniques to provide optimal customer service. Observe Sales Specialist-2s for proper use of de-escalaton techniques, training and coaching where needed.

• Execute Standard Work and related SOPs for the setup and maintenance of prep kitchen and Beverage Bars to ensure food safety standards are met. For stores with Cafe's, validate compliance with Food Safety regulations while maintaining adequate but not excessive inventory of food and beverages. For stores that serve alcohol, maintain strict compliance standards and inventory control.

• Execute cash office procedures to exacting standards, ensuring compliance from Sales Specialists-2s with both observation, and, review of Cash Office Documents preparation. Complete required training in WorkDay, and other platforms as assigned, in the expected time frame. If training is required for Sales Specialist-2s, ensure this group is in compliance with Operations training. Conduct routine talent conversations with management to develop leadership skills, build a talent "bench" for both future Sales Specialist-2s, the Back Office Lead and the Sales Support Supervisor. As assigned by Store Management, perform duties as the "Sales Floor Leader" and "Guest Engagement Leader" to drive results that increase sales. These include monitoring Team Member interactions with guests, pairing Sales Specialists with Guests, and having constant awareness of how guests are paired with the Sales team throughout the store.

• As assigned by the Sales Support Manager, manage store supply inventory and budget. Place supply orders with approved vendors, ensure purchase orders,invoices are accurate and provided to Accounts Payable in a timely manner.

• Complete "Manager on Duty" tasks, as assigned, with regrads to Discounts, Escalations, SKU Checks, Specialty system payments and order modificatoins.

• Validate that Back Office Leads work Operations reporting daily to resolve potential sales errors, and address guest follow up requests.

• Engage with guests throughout the store, provide sales assistance, and uphold a high standard of guest service to ensure an exceptional experience.

Education/Experience: High School Diploma or GED equivalent. 5 years of retail experience in a direct customer interactive environment required. High volume experience is preferred. Three years of supervisory experience required. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have proficient experience in Microsoft Office programs. Experience working with Tableau is preferred.

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Overtime pay is available for eligible, non-exempt Team Members.Reimbursement for expenses as required by applicable law and Company policy.Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional available benefits upon meeting eligibility requirements include:

• Medical (full-time only)

• Dental (full-time only)

• Vision (full-time only)

• 401(k) with Company match (full and part-time)

• Vacation (full-time only or as otherwise required by applicable law)

• Paid Sick Leave (full and part-time)

• Flex or Health Spending Account (for eligible full-time only)

• Employee Assistance Program (full and part-time)

• Holiday pay (full-time only)

• Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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