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Call Center Operations Manager Jobs in California

Lincare

Manager, Center Operations

San Diego, CA

$65K - $76K/yr

Includes responding to call outs at night and weekends to provide the service normally done by a ... operations of a center * Must be DOT certified and possess a Commercial Driver's License (CDL) or ...

Select Source Sales

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Manage day-to-day operations of the 2-1-1 call center, including staff scheduling and monitoring of call volume and services. * Maintain high level understanding of health and human services network ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Manage day-to-day operations of the 2-1-1 call center, including staff scheduling and monitoring of call volume and services. * Maintain high level understanding of health and human services network ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

... operation. The firm relies on structured call center processes, sales discipline, and client ... This role manages staffing, call quality, training, and performance while ensuring consistent ...

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Call Center Operations Manager information

See California salary details

$31.1K

$72.7K

$133.7K

How much do call center operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for call center operations manager in California is $72,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $89,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in California?

The most popular types of Call Center Operations jobs in California are:

What are popular job titles related to Call Center Operations Manager jobs in California?

For Call Center Operations Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in California look for?

The top searched job categories for Call Center Operations Manager jobs in California are:

What cities in California are hiring for Call Center Operations Manager jobs?

Cities in California with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in CA?

For Call Center Operations Manager jobs in CA, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $72,722 per year, or $35 per hour.

Manager, Center Operations

Lincare Holdings, Inc.

San Diego, CA • On-site

$65K - $76K/yr

Full-time

Posted 26 days ago

Lincare rating

6.9

Company rating: 6.9 out of 10

Based on 272 frontline employees who took The Breakroom Quiz

456th of 888 rated healthcare providers

Job description

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.
Job Responsibilities:
  • Interview, hire, train, and supervise quality candidates for service representatives
  • Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
  • Interacts with Medical Professionals in the community
  • Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
  • Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
  • Responsible for the CHAP effort for the center
  • Responsible for organizing and focusing on special programs
  • Controls inventory and the purchasing of equipment and supplies
  • Responsible for growth of the customer base through excellence in customer service
  • Responsible for the profitability of the center and for implementing and directing cost controls
  • Promotes effective written/verbal communications
  • Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
    • Record keeping and inspections of vehicles is a critical part of the responsibility
  • Ensures the quality and safe delivery of medical equipment to patients
  • May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
  • May be required to perform on-call duties on a rotational basis with other employees in the center
    • Includes responding to call outs at night and weekends to provide the service normally done by a service representative
  • May serve as a backup when other employees are out due to absenteeism

Offering $65,000 to $76,000 annually
  • Bachelor's Degree or equivalent preferred
  • Minimum of three years experience with similar industry
  • Demonstrated knowledge of policies and procedures
  • Demonstrated knowledge of products
  • Work with limited supervision as an individual has primary responsibility for total operations of a center
  • Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one
  • Must be computer literate

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About Lincare

Sourced by ZipRecruiter

Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. Lincare is a dynamic, growing company with over 1,000 locations in 49 states, employing over 13,000 people who share our corporate vision for quality care and service.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Clearwater, FL, US

Year founded

1987

Social media

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