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Call Center Manager Jobs in California (NOW HIRING)

LBC Mortgage

Call Center Manager

Los Angeles, CA · On-site

Position Summary We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Responsibilities MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV ...

MV Transportation

Call Center Manager

San Rafael, CA

$75K - $89K/yr

Responsibilities MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Call Center Manager Under the supervision of the Director of Community Relations and Program Development the Call Center Manager is responsible for enabling Information and Referral Specialists to ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Call Center Manager At Goodwill Industries Sacramento Valley & Northern Nevada, Inc. (Goodwill) you'll hear us say "because of Goodwill" a lot. Often it means, "because of Goodwill I got a hand up ...

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Call Center Manager information

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How much do call center manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for call center manager in California is $62,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in California?

The most popular types of Call Center jobs in California are:

What are popular job titles related to Call Center Manager jobs in California?

For Call Center Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in California look for?

The top searched job categories for Call Center Manager jobs in California are:

What cities in California are hiring for Call Center Manager jobs?

Cities in California with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,998 per year, or $30.3 per hour.

Call Center Manager

Los Angeles, CA • On-site

LBC Mortgage
Finance and Insurance • 11 - 50 employees
Learn more about LBC Mortgageexternal

Other

Posted 11 days ago

Job description

About LBC Mortgage

LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience. We are focused on building a strong, system-driven sales operation and delivering an exceptional customer experience. Our team is growing fast, and we are looking for a Call Center Manager who can take ownership of our call center operations and help us scale with structure, performance, and accountability.

Position Summary

We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for day‑to‑day call center operations, team performance, training, quality assurance, and ensuring a high level of professionalism and customer satisfaction.

The ideal candidate has experience managing a call center in the mortgage, lending, or financial services industry and understands how to drive results through clear KPIs, coaching, and process improvement.

Key Responsibilities
  • Manage daily operations of the call center and ensure performance targets are met
  • Supervise, coach, and motivate a team of call center representatives
  • Monitor call quality, scripts, and customer interactions to ensure compliance and professionalism
  • Create and improve call center processes, workflows, and internal systems
  • Track key performance metrics (KPIs) such as call volume, lead conversion, follow‑up rate, and appointment setting
  • Conduct regular performance reviews and provide ongoing coaching and feedback
  • Train new hires and ensure proper onboarding and call scripting
  • Handle escalated customer issues and ensure resolution in a timely manner
  • Ensure compliance with company policies and mortgage industry regulations
  • Help build a structured call center culture focused on accountability and results
Requirements
  • Minimum 3+ years of call center management experience
  • Strong leadership skills and ability to manage and develop teams
  • Proven experience improving call center performance through KPIs and coaching
  • Excellent communication and conflict resolution skills
  • Strong organizational and multitasking ability
  • Experience with CRM systems and call center software (dialers, tracking tools, etc.)
  • Ability to build processes and implement structure in a fast‑paced environment
  • Knowledge of mortgage products and lead qualification is a strong plus
What We Offer
  • Competitive salary + performance‑based bonuses
  • Growth opportunity within a rapidly expanding company
  • Strong leadership team and supportive environment
  • Opportunity to build and improve systems from the ground up
  • Long‑term career stability with a reputable mortgage company
Why Join LBC Mortgage

At LBC Mortgage, we don’t just want someone to manage a team — we want a leader who can help us build a high‑performing call center that drives results and supports our sales growth. If you are passionate about team leadership, structure, and performance, this is the perfect opportunity to grow with a company that is scaling fast.

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