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Call Center Manager Jobs in California (NOW HIRING)

Sky Resorts

Call Center Lead

Sky Valley, CA

$25 - $30/hr

The ideal candidate will be adept at learning software systems, call center management, and sales coaching to enhance team performance. Key Responsibilities Answering Phone Calls Answering the phone ...

CommuniCare+OLE

Call Center Representative I

Woodland, CA · On-site

$24.21 - $29.59/hr

Call Center Manager Location: Woodland, CA Pay Range: $24.21 to $29.59/hr, depending on years of experience Schedule: Monday to Friday, 8am to 5pm DLSE/FLSA Status: Nonexempt /Hourly position ...

Communicare+OLE

Call Center Representative I

Woodland, CA · On-site

$24.21 - $29.59/hr

Call Center Manager Location: Woodland, CA Pay Range: $24.21 to $29.59/hr, depending on years of experience Schedule: Monday to Friday, 8am to 5pm DLSE/FLSA Status: Nonexempt /Hourly position ...

OLE Health

Call Center Representative I

Woodland, CA · On-site

$24.21 - $29.59/hr

Call Center Manager LOCATION: Woodland, CA PAY RANGE: $24.21 to $29.59/hr, depending on years of experience SCHEDULE: Monday to Friday, 8am to 5pm DLSE/FLSA STATUS: () ____Exempt/Salaried position _X ...

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and Registrations: Current California Driver's License and BLS certification required. Essential functions:

TIMEPROOFUSA

Call Center Representative

Anaheim, CA

$25 - $35/hr

Growth opportunities -- advance to Senior Caller, Team Lead, Call Center Manager, or Regional Director positions * High-energy, supportive team culture built on integrity, recognition, and fun What ...

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Call Center Manager information

See California salary details

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$108.1K

How much do call center manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center manager in California is $62,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in California?

The most popular types of Call Center jobs in California are:

What are popular job titles related to Call Center Manager jobs in California?

For Call Center Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in California look for?

The top searched job categories for Call Center Manager jobs in California are:

What cities in California are hiring for Call Center Manager jobs?

Cities in California with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,998 per year, or $30.3 per hour.

Call Center Lead

Sky Resorts

Sky Valley, CA

$25 - $30/hr

Full-time

Re-posted 17 days ago

Job description

We are seeking a motivated Call Center Lead to oversee our call center operations and drive revenue growth for Sky Resorts. This individual will be responsible for leading a team of call center agents, optimizing sales strategies, and ensuring that underperforming properties receive targeted focus. The ideal candidate will be adept at learning software systems, call center management, and sales coaching to enhance team performance.

Key Responsibilities

Answering Phone Calls
Answering the phone by the second ring
Effectively cross-sell and upsell RV sites/rental homes and additional nights
Collaborate closely with the on site staff to maintain accurate information about resort specific situations as they arise
Actively listen to customers' needs and set guest expectations to appropriately match the property they will be visiting
Choose appropriate RV sites according to the length and type of RV
Manage the internal reservation grid to efficiently maximize the total number of reservations
Leverage your persuasive abilities to promote longer stays, special packages, and unique offerings that cater to diverse customer interests.
Maintain a proactive follow-up approach to ensure customer satisfaction and gather valuable feedback in order to become the customer’s favorite RV resort.
Collaborate with the customer support team to address post-stay feedback and improve the overall customer experience.
Set goals around total reservations and revenue taken
Inbound and outbound phone calls
Call Center Management amp; Performance Optimization

Oversee the daily operations of the call center, ensuring efficiency and high-quality guest interactions.
Must collaborate effectively with on-property front desk teams and management to ensure smooth and seamless customer handoffs.
Monitor and analyze reservation trends to determine which properties need additional revenue focus.
Develop and implement targeted sales strategies to drive occupancy and revenue at struggling properties.
Set and track performance goals for the call center team to enhance booking conversions and guest satisfaction.
Regularly review call center data and performance reports to identify opportunities for improvement.
Develop systems for efficiency and procedures going between the front desk and the call center.
Sales Coaching amp; Staff Development

Listen to recorded calls to assess performance, identify training opportunities, and provide constructive feedback.
Coach call center agents and on-property front desk teams to improve sales techniques and guest interactions.
Conduct regular training sessions on sales tactics, effective communication, and RMS software utilization for both the call center and front desk teams.
Implement best practices to improve call handling, upselling strategies, and overall customer experience.
Set clear performance goals by establishing targets for revenue and conversions
Software amp; Process Management

Maintain a working knowledge of rates and inventory in the reservation management software to ensure accuracy and optimization.
Work closely with the marketing team to adjust pricing strategies as needed.
Ensure that all team members are proficient in utilizing the reservation software for reservations and revenue tracking.
Have a working and detailed knowledge of property rates and dynamic pricing.
Utilize Google Sheets for data processing and analysis.
Qualifications amp; Skills

3+ years of experience in call center management, sales leadership, or hospitality reservations.
Proven ability to analyze data and make data-driven decisions to improve revenue performance.
Experience in coaching and developing sales teams to meet and exceed performance goals.
Excellent verbal and written communication skills.
Ability to multitask, prioritize tasks, and work in a fast-paced environment.
Strong problem-solving skills and the ability to implement strategic initiatives.
About Sky Resorts

Sky Resorts manages RV parks and manufactured home communities with a mission to create environments that enhance lives. We consider it our calling to craft places where families make memories, retirees enjoy their best years, and individuals find stress-free getaways. Our properties include Sky Valley Resort and Caliente Springs in Desert Hot Springs, CA; Arizona Oasis in Ehrenberg, AZ; Ocotillo RV Resort in Ocotillo Wells, CA; Desert Gardens in Quartzsite, AZ; Pine Pond Homes in Petoskey, MI; and Black Meadow Landing in Black Meadow Landing, CA. As we strive towards our goal of 10,000 sites in 10 years, we are committed to fostering vibrant communities and providing exceptional experiences for our guests and residents.
Why Join Sky Resorts?

Opportunity to lead a team and make a direct impact on company revenue.
Work in a dynamic, fast-growing company with a commitment to excellence.
Supportive and team-oriented company culture.
If you are passionate about sales, hospitality, and leading high-performing teams, we’d love to hear from you! Apply today to become the Call Center Lead at Sky Resorts.
Compensation is between $25-$30 depending on experience.
This is a Remote position. Preference will be given to candidates located in the Coachella Valley, Inland Empire, High Desert, or Western Arizona regions to allow for occasional on-site visits.

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