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Telephony Support Jobs (NOW HIRING)

AssistRx

Telephony Systems Coordinator

Phoenix, AZ

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Phoenix, AZ · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site +1

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

LoanCare

Sr. Telephony Engineer- WFH

... • Support AI-driven contact center technologies, including conversational IVR/IVA systems ... Telephony Support Team in providing prompt support to assigned operations. • Coordinate day-to ...

Charlie Health

Senior Telephony Administrator

New York, NY · Remote

$94K - $127K/yr

Supporting 550+ users across 12 teams, this role combines operational consulting with technical implementation to optimize our telephony platform. This is a strategic + tactical engagement. You'll ...

BloKchain Talent

Telephony Engineer

Tempe, AZ · On-site

The Telephony Engineer will design, plan, implement and support IP Telephony related technologies including and not limited to Cisco IP Telephony and voicemail platforms, Voice over IP (VoIP ...

BloKchain Talent

Telephony Engineer

Tempe, AZ

The Telephony Engineer will design, plan, implement and support IP Telephony related technologies including and not limited to Cisco IP Telephony and voicemail platforms, Voice over IP (VoIP ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%. Education: High School ...

ITCON Services

IVR / Telephony Engineer

Nashville, TN · On-site

Support the technical configuration of redundant connectivity, including dual-carrier fiber paths ... Familiarity with telephony security concepts, including defending against toll fraud and TDoS ...

Tech Mahindra

WAN/Telephony Developer

Holtsville, NY · On-site

$45 - $50/hr

WAN/Telephony Developer Location: Holtsville, Long Island, NY (Hybrid - Minimum 3 days/week onsite ... We promote and support a diverse workforce at all levels of the company. All qualified applicants ...

Carilion Clinic

IT Client Support Specialist I

Roanoke, VA · On-site

$23.97 - $35.96/hr

R160517 IT Client Support Specialist I (Open) How You'll Help Transform Healthcare: The IT Client ... Installs/deinstalls ports for both data and telephony needs. * Interface with clients, vendors, and ...

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Telephony Support information

See salary details

$14

$26

$44

How much do telephony support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for telephony support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephony Support Specialist, and why are they important?

To thrive as a Telephony Support Specialist, you need a solid understanding of telecommunications systems, troubleshooting techniques, and customer service principles, often supported by relevant technical certifications. Familiarity with VoIP platforms, PBX systems, ticketing tools, and network diagnostics software is typically required. Excellent communication, problem-solving abilities, and patience help you effectively resolve issues and support users. These skills ensure seamless telephony operations, minimize downtime, and enhance user satisfaction.

What is Telephony Support?

Telephony Support refers to the assistance provided for telephone systems, including setting up, troubleshooting, and maintaining voice communication equipment and software. Professionals in this role handle issues related to VoIP (Voice over Internet Protocol), traditional phone lines, call routing, and voicemail systems. They work to ensure that all telephony services are running smoothly and efficiently, often supporting both hardware and software components. Telephony Support is essential for businesses that rely on effective and reliable communication channels.

What are some common challenges faced in a Telephony Support role and how can they be addressed?

Telephony Support professionals often encounter challenges such as troubleshooting complex call quality issues, managing a high volume of support requests, and keeping up with evolving telephony technologies. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with end users, and stay current with system updates and new tools. Collaborating closely with network and IT teams can also help resolve issues efficiently and contribute to a positive user experience.

What is the difference between Telephony Support vs Help Desk Support?

AspectTelephony SupportHelp Desk Support
CredentialsTechnical certifications, such as Cisco or Microsoft certificationsITIL, CompTIA A+ or similar certifications
Work EnvironmentPrimarily involves troubleshooting and maintaining phone systems and VoIP servicesProvides general IT support across hardware, software, and network issues
Employer & Industry UsageTelecommunications, IT service providers, large corporationsIT departments, tech support companies, various industries
Search & Comparison IntentPeople looking for specialized phone system support rolesIndividuals seeking broad IT support roles

Telephony Support focuses specifically on troubleshooting and maintaining phone systems and VoIP services, requiring specialized certifications. Help Desk Support offers broader IT assistance across hardware, software, and networks. While both roles involve technical support, Telephony Support is more specialized in telecommunications, whereas Help Desk Support covers a wider range of IT issues.

More about Telephony Support jobs
What job categories do people searching Telephony Support jobs look for? The top searched job categories for Telephony Support jobs are:
Telephony Support jobs near you
Infographic showing various Telephony Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Telephony Systems Coordinator

AssistRx

Phoenix, AZ

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

AssistRx rating

7.2

Company rating: 7.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

137th of 230 rated it services

Job description

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

This role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform. This is a great opportunity for someone looking to grow their career within telephony systems and call center technology.

The Telephony Systems Administrator will assist with:

  • Day-to-day support of telephony and call center systems
  • Troubleshooting system and user issues
  • IVR updates and maintenance
  • User setup and onboarding support
  • Basic reporting and campaign support
  • Coordination with third-party vendors when issues arise
  • Maintaining and improving existing call flow functionality

Responsibilities

  • Provide day-to-day support for Call Center telephony systems
  • Troubleshoot telephony and user-related issues
  • Support inbound and outbound call campaigns
  • Assist with IVR administration and updates
  • Generate and review basic call center reporting
  • Support onboarding activities for new clients and users
  • Work cross-functionally with operations and internal support teams
  • Escalate complex issues appropriately
  • Maintain documentation and support processes
  • Assist with system enhancements and process improvements

Requirements

Qualifications

  • 1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience
  • Exposure to Cisco telephony platforms preferred (CUCM, UCCX, VOIP, Jabber, IP Phones, etc.)
  • Basic understanding of call center environments and IVR functionality
  • Strong troubleshooting and communication skills
  • Ability to learn new systems and technologies quickly
  • Organized with strong attention to detail
  • Comfortable working in a fast-paced environment
  • Healthcare or call center experience is a plus, but not required
  • Relevant certifications or technical coursework are a plus

Benefits

Supportive, progressive, fast-paced environment.

- Competitive pay structure.

- Matching 401(k) with immediate vesting.

- Medical, dental, vision, life, & short-term disability insurance.

- AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

- All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

- AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

What AssistRx employees say

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