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Telephony Support Jobs (NOW HIRING)

AssistRx

Telephony Systems Coordinator

Orlando, FL · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site +1

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Phoenix, AZ

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Phoenix, AZ · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

LoanCare

Sr. Telephony Engineer- Remote

... • Support AI-driven contact center technologies, including conversational IVR/IVA systems ... Telephony Support Team in providing prompt support to assigned operations. • Coordinate day-to ...

MANTECH

Telephony Engineer

Mclean, VA · On-site

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

BloKchain Talent

Telephony Engineer

Tempe, AZ · On-site

The Telephony Engineer will design, plan, implement and support IP Telephony related technologies including and not limited to Cisco IP Telephony and voicemail platforms, Voice over IP (VoIP ...

BloKchain Talent

Telephony Engineer

Tempe, AZ

The Telephony Engineer will design, plan, implement and support IP Telephony related technologies including and not limited to Cisco IP Telephony and voicemail platforms, Voice over IP (VoIP ...

MANTECH

Telephony Engineer

Mclean, VA

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

ManTech

Telephony Engineer

Mclean, VA

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

MANTECH

Telephony Engineer

Mclean, VA · On-site

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

STEPS TALENT LLC

Be Seen First

IT Desktop Support Technician

Jacksonville, FL · On-site

$20 - $22/hr

Basic Network & Telephony Support * Ticketing Support * Customer Service Skills Additional Notes: * Candidate must be comfortable traveling 25%-40%. * Ability to lift up to 50 lbs * Strong ...

STEPS TALENT LLC

Be Seen First

IT Desktop Support Technician

Jacksonville, FL · On-site

$20 - $22/hr

Basic Network & Telephony Support * Ticketing Support * Customer Service Skills Additional Notes: * Candidate must be comfortable traveling 25%-40%. * Ability to lift up to 50 lbs * Strong ...

ManTech International

Telephony Engineer

Mclean, VA · On-site

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%. Education: High School ...

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Telephony Support information

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$14

$26

$44

How much do telephony support jobs pay per hour?

As of May 29, 2026, the average hourly pay for telephony support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephony Support Specialist, and why are they important?

To thrive as a Telephony Support Specialist, you need a solid understanding of telecommunications systems, troubleshooting techniques, and customer service principles, often supported by relevant technical certifications. Familiarity with VoIP platforms, PBX systems, ticketing tools, and network diagnostics software is typically required. Excellent communication, problem-solving abilities, and patience help you effectively resolve issues and support users. These skills ensure seamless telephony operations, minimize downtime, and enhance user satisfaction.

What are some common challenges faced in a Telephony Support role and how can they be addressed?

Telephony Support professionals often encounter challenges such as troubleshooting complex call quality issues, managing a high volume of support requests, and keeping up with evolving telephony technologies. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with end users, and stay current with system updates and new tools. Collaborating closely with network and IT teams can also help resolve issues efficiently and contribute to a positive user experience.

What is Telephony Support?

Telephony Support refers to the assistance provided for telephone systems, including setting up, troubleshooting, and maintaining voice communication equipment and software. Professionals in this role handle issues related to VoIP (Voice over Internet Protocol), traditional phone lines, call routing, and voicemail systems. They work to ensure that all telephony services are running smoothly and efficiently, often supporting both hardware and software components. Telephony Support is essential for businesses that rely on effective and reliable communication channels.

What is the difference between Telephony Support vs Help Desk Support?

AspectTelephony SupportHelp Desk Support
CredentialsTechnical certifications, such as Cisco or Microsoft certificationsITIL, CompTIA A+ or similar certifications
Work EnvironmentPrimarily involves troubleshooting and maintaining phone systems and VoIP servicesProvides general IT support across hardware, software, and network issues
Employer & Industry UsageTelecommunications, IT service providers, large corporationsIT departments, tech support companies, various industries
Search & Comparison IntentPeople looking for specialized phone system support rolesIndividuals seeking broad IT support roles

Telephony Support focuses specifically on troubleshooting and maintaining phone systems and VoIP services, requiring specialized certifications. Help Desk Support offers broader IT assistance across hardware, software, and networks. While both roles involve technical support, Telephony Support is more specialized in telecommunications, whereas Help Desk Support covers a wider range of IT issues.

More about Telephony Support jobs
What job categories do people searching Telephony Support jobs look for? The top searched job categories for Telephony Support jobs are:
Telephony Support jobs near you
Infographic showing various Telephony Support job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 6% Physical, and 94% Hybrid job distribution, with an average salary of $54,179 per year, or $26 per hour.
Network & Telephony Support - Retail (Remote - USA)

Network & Telephony Support - Retail (Remote - USA)

Stage 4 Solutions Inc

San Francisco, CA • Remote

$30 - $33.80/hr

Contractor

Medical, Retirement

Posted 17 days ago

Job description

Network & Telephony Support - Retail (Remote - USA)
 
We are seeking a Network & Telephony Support for our global retail client. In this role, you will support and implement network and telephony hardware/software deployments for North America based stores remotely while managing onsite technicians. You will coordinate store networking and telephony activities, support vendor management, and maintain reporting and project tracking activities.
 
This is a 40-hour per week, 6-month contract (possible extension), a 100% remote role. The working hours will be from 5 AM to 2 PM PST.
 
This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.
 
Responsibilities:
●    Serve as the point of contact (POC) for North American Network/Telephony Store activities including construction, deployment, and break-fix support.
●    Proactively coordinate with construction resources for implementation of store networking and telephony.
●    Configure network and telephony hardware across US and Canada markets.
●    Order network and telephony circuits to meet deadlines and coordinate implementations.
●    Research, diagnose, resolve, or escalate technical and procedural networking issues.
●    Address service level escalations and escalate unresolved issues per guidelines.
●    Utilize available resources for prompt issue resolution.
●    Develop relationships with key business partners across IT and non-IT departments.
●    Identify, communicate, and mitigate risks to meet deadlines.
●    Support shipping and receiving warehouse activities related to vendors.
●    Establish and maintain communication with multiple vendors.
●    Engage in network escalations and troubleshooting with vendors.
●    Update and maintain inventory and reporting management tools including Excel, PowerBI, and Smartsheet.
 
Requirements:
●    Experience with Smartsheet, Service Now, and Microsoft Office applications.
●    At least 4 years of previous IT experience preferred.
●    At least 2 years of networking experience including Routers, Switches, LAN/WAN, IP, and Zoom Telephony systems preferred.
●    Previous project management or coordination experience preferred.
●    Retail or field support experience preferred.
●    BA/BS degree or equivalent work experience preferred.
 
Please submit your resume to our network at https://www.stage4solutions.com/careers/ and apply to the Network & Telephony Support - Retail (Remote - USA) role.
 
Please feel free to forward this opportunity to others who may be interested.
 
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on job requirements and candidate qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other legally protected characteristics.
 
Compensation: $30/hr. - $33.80/hr.
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