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Telephony Support Jobs (NOW HIRING)

AssistRx

Telephony Systems Coordinator

Orlando, FL · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site +1

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

Dialpad

Manager, Advanced Support Services

Austin, TX · On-site +1

Your role As the Manager of Advanced Telephony Support, you will be responsible for the end-to-end customer experience. You'll work closely with cross-functional leaders in Sales, Customer Support ...

AssistRx

Telephony Systems Coordinator

Phoenix, AZ

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Phoenix, AZ · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

MANTECH

Telephony Engineer

Mclean, VA

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

BloKchain Talent

Telephony Engineer

Tempe, AZ · On-site

The Telephony Engineer will design, plan, implement and support IP Telephony related technologies including and not limited to Cisco IP Telephony and voicemail platforms, Voice over IP (VoIP ...

MANTECH

Telephony Engineer

Mclean, VA

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

BloKchain Talent

Telephony Engineer

Tempe, AZ

The Telephony Engineer will design, plan, implement and support IP Telephony related technologies including and not limited to Cisco IP Telephony and voicemail platforms, Voice over IP (VoIP ...

ManTech International

Telephony Engineer

Mclean, VA · On-site

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

ManTech

Telephony Engineer

Mclean, VA · On-site

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%. Education: High School ...

Permian Resources

Sr. Support Analyst

Midland, TX

Provides front-line PC, Network and Telephony support to users * Administrative tasks (AD, GPO, file permissions etc.) with guidance as required * Basic network troubleshooting skills (DNS, DHCP ...

Permian Resources

Sr. Support Analyst

Midland, TX · On-site

Provides front-line PC, Network and Telephony support to users * Administrative tasks (AD, GPO, file permissions etc.) with guidance as required * Basic network troubleshooting skills (DNS, DHCP ...

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All JobsTelephony Support Jobs

Telephony Support information

See salary details

$14

$26

$44

How much do telephony support jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for telephony support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Telephony Support role can potentially pay $2000 or more weekly if it involves high-volume call handling, specialized technical skills, or working for companies with premium pay rates. Achieving this income may require working full-time, gaining relevant certifications, and developing expertise in customer service, troubleshooting, or technical support tools. Earning this level of income from home often depends on experience, workload, and the employer's pay structure.

What are the key skills and qualifications needed to thrive as a Telephony Support Specialist, and why are they important?

To thrive as a Telephony Support Specialist, you need a solid understanding of telecommunications systems, troubleshooting techniques, and customer service principles, often supported by relevant technical certifications. Familiarity with VoIP platforms, PBX systems, ticketing tools, and network diagnostics software is typically required. Excellent communication, problem-solving abilities, and patience help you effectively resolve issues and support users. These skills ensure seamless telephony operations, minimize downtime, and enhance user satisfaction.

What is Telephony Support?

Telephony Support refers to the assistance provided for telephone systems, including setting up, troubleshooting, and maintaining voice communication equipment and software. Professionals in this role handle issues related to VoIP (Voice over Internet Protocol), traditional phone lines, call routing, and voicemail systems. They work to ensure that all telephony services are running smoothly and efficiently, often supporting both hardware and software components. Telephony Support is essential for businesses that rely on effective and reliable communication channels.

What are some common challenges faced in a Telephony Support role and how can they be addressed?

Telephony Support professionals often encounter challenges such as troubleshooting complex call quality issues, managing a high volume of support requests, and keeping up with evolving telephony technologies. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with end users, and stay current with system updates and new tools. Collaborating closely with network and IT teams can also help resolve issues efficiently and contribute to a positive user experience.

What is the difference between Telephony Support vs Help Desk Support?

AspectTelephony SupportHelp Desk Support
CredentialsTechnical certifications, such as Cisco or Microsoft certificationsITIL, CompTIA A+ or similar certifications
Work EnvironmentPrimarily involves troubleshooting and maintaining phone systems and VoIP servicesProvides general IT support across hardware, software, and network issues
Employer & Industry UsageTelecommunications, IT service providers, large corporationsIT departments, tech support companies, various industries
Search & Comparison IntentPeople looking for specialized phone system support rolesIndividuals seeking broad IT support roles

Telephony Support focuses specifically on troubleshooting and maintaining phone systems and VoIP services, requiring specialized certifications. Help Desk Support offers broader IT assistance across hardware, software, and networks. While both roles involve technical support, Telephony Support is more specialized in telecommunications, whereas Help Desk Support covers a wider range of IT issues.

What jobs pay $10,000 a month without a degree?

In telephony support, high earnings of $10,000 or more per month are uncommon without specialized skills or certifications. Typically, such income levels are associated with roles in sales, technical consulting, or management that may require experience, advanced knowledge, or industry certifications rather than formal degrees.

What skills are needed for telephony jobs?

Telephony support jobs require strong communication skills, problem-solving abilities, and technical knowledge of phone systems and software. Customer service skills and the ability to handle multiple calls efficiently are also important. Familiarity with troubleshooting tools and certifications like CompTIA A+ can enhance job prospects.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level support positions. Specialized roles requiring technical skills, such as Technical Support Manager or Customer Service Director, also tend to have higher compensation, especially in larger organizations or those serving enterprise clients.
More about Telephony Support jobs
What job categories do people searching Telephony Support jobs look for? The top searched job categories for Telephony Support jobs are:
Telephony Support jobs near you
Network & Telephony Support - Retail (Remote - USA)

Network & Telephony Support - Retail (Remote - USA)

Stage 4 Solutions Inc

San Francisco, CA • Remote

$30 - $33.80/hr

Contractor

Medical, Retirement

Posted 7 days ago

Job description

Network & Telephony Support - Retail (Remote - USA)
 
We are seeking a Network & Telephony Support for our global retail client. In this role, you will support and implement network and telephony hardware/software deployments for North America based stores remotely while managing onsite technicians. You will coordinate store networking and telephony activities, support vendor management, and maintain reporting and project tracking activities.
 
This is a 40-hour per week, 6-month contract (possible extension), a 100% remote role. The working hours will be from 5 AM to 2 PM PST.
 
This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.
 
Responsibilities:
●    Serve as the point of contact (POC) for North American Network/Telephony Store activities including construction, deployment, and break-fix support.
●    Proactively coordinate with construction resources for implementation of store networking and telephony.
●    Configure network and telephony hardware across US and Canada markets.
●    Order network and telephony circuits to meet deadlines and coordinate implementations.
●    Research, diagnose, resolve, or escalate technical and procedural networking issues.
●    Address service level escalations and escalate unresolved issues per guidelines.
●    Utilize available resources for prompt issue resolution.
●    Develop relationships with key business partners across IT and non-IT departments.
●    Identify, communicate, and mitigate risks to meet deadlines.
●    Support shipping and receiving warehouse activities related to vendors.
●    Establish and maintain communication with multiple vendors.
●    Engage in network escalations and troubleshooting with vendors.
●    Update and maintain inventory and reporting management tools including Excel, PowerBI, and Smartsheet.
 
Requirements:
●    Experience with Smartsheet, Service Now, and Microsoft Office applications.
●    At least 4 years of previous IT experience preferred.
●    At least 2 years of networking experience including Routers, Switches, LAN/WAN, IP, and Zoom Telephony systems preferred.
●    Previous project management or coordination experience preferred.
●    Retail or field support experience preferred.
●    BA/BS degree or equivalent work experience preferred.
 
Please submit your resume to our network at https://www.stage4solutions.com/careers/ and apply to the Network & Telephony Support - Retail (Remote - USA) role.
 
Please feel free to forward this opportunity to others who may be interested.
 
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on job requirements and candidate qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other legally protected characteristics.
 
Compensation: $30/hr. - $33.80/hr.
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