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Telephony Support Jobs (NOW HIRING)

Dialpad

Manager, Advanced Support Services

Austin, TX · On-site

Your role As the Manager of Advanced Telephony Support, you will be responsible for the end-to-end customer experience. You'll work closely with cross-functional leaders in Sales, Customer Support ...

AssistRx

Telephony Systems Coordinator

Phoenix, AZ · On-site

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site +1

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Phoenix, AZ · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

Charlie Health

Senior Telephony Administrator

New York, NY · Remote

$94K - $127K/yr

Supporting 550+ users across 12 teams, this role combines operational consulting with technical implementation to optimize our telephony platform. This is a strategic + tactical engagement. You'll ...

MANTECH

Telephony Engineer

Mclean, VA · On-site

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

MANTECH

Telephony Engineer

Mclean, VA · On-site

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

BloKchain Talent

Telephony Engineer

Tempe, AZ

The Telephony Engineer will design, plan, implement and support IP Telephony related technologies including and not limited to Cisco IP Telephony and voicemail platforms, Voice over IP (VoIP ...

BloKchain Talent

Telephony Engineer

Tempe, AZ · On-site

The Telephony Engineer will design, plan, implement and support IP Telephony related technologies including and not limited to Cisco IP Telephony and voicemail platforms, Voice over IP (VoIP ...

MANTECH

Telephony Engineer

Mclean, VA · On-site

Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting. * Provide training and guidance to team members and ...

ManTech International

Telephony Engineer

Mclean, VA · On-site

$165K - $295K/yr

Provide local travel support between customer buildings or temporary assignment to alternate ... Experience integrating telephony systems with web applications (e.g., handling inbound/outbound ...

ManTech

Telephony Engineer

Mclean, VA · On-site

$165K - $295K/yr

Provide local travel support between customer buildings or temporary assignment to alternate ... Experience integrating telephony systems with web applications (e.g., handling inbound/outbound ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%. Education: High School ...

Permian Resources

Sr. Support Analyst

Midland, TX · On-site

Provides front-line PC, Network and Telephony support to users * Administrative tasks (AD, GPO, file permissions etc.) with guidance as required * Basic network troubleshooting skills (DNS, DHCP ...

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All JobsTelephony Support Jobs

Telephony Support information

See salary details

$14

$26

$44

How much do telephony support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for telephony support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephony Support Specialist, and why are they important?

To thrive as a Telephony Support Specialist, you need a solid understanding of telecommunications systems, troubleshooting techniques, and customer service principles, often supported by relevant technical certifications. Familiarity with VoIP platforms, PBX systems, ticketing tools, and network diagnostics software is typically required. Excellent communication, problem-solving abilities, and patience help you effectively resolve issues and support users. These skills ensure seamless telephony operations, minimize downtime, and enhance user satisfaction.

What is Telephony Support?

Telephony Support refers to the assistance provided for telephone systems, including setting up, troubleshooting, and maintaining voice communication equipment and software. Professionals in this role handle issues related to VoIP (Voice over Internet Protocol), traditional phone lines, call routing, and voicemail systems. They work to ensure that all telephony services are running smoothly and efficiently, often supporting both hardware and software components. Telephony Support is essential for businesses that rely on effective and reliable communication channels.

What are some common challenges faced in a Telephony Support role and how can they be addressed?

Telephony Support professionals often encounter challenges such as troubleshooting complex call quality issues, managing a high volume of support requests, and keeping up with evolving telephony technologies. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with end users, and stay current with system updates and new tools. Collaborating closely with network and IT teams can also help resolve issues efficiently and contribute to a positive user experience.

What is the difference between Telephony Support vs Help Desk Support?

AspectTelephony SupportHelp Desk Support
CredentialsTechnical certifications, such as Cisco or Microsoft certificationsITIL, CompTIA A+ or similar certifications
Work EnvironmentPrimarily involves troubleshooting and maintaining phone systems and VoIP servicesProvides general IT support across hardware, software, and network issues
Employer & Industry UsageTelecommunications, IT service providers, large corporationsIT departments, tech support companies, various industries
Search & Comparison IntentPeople looking for specialized phone system support rolesIndividuals seeking broad IT support roles

Telephony Support focuses specifically on troubleshooting and maintaining phone systems and VoIP services, requiring specialized certifications. Help Desk Support offers broader IT assistance across hardware, software, and networks. While both roles involve technical support, Telephony Support is more specialized in telecommunications, whereas Help Desk Support covers a wider range of IT issues.

More about Telephony Support jobs
What job categories do people searching Telephony Support jobs look for? The top searched job categories for Telephony Support jobs are:
Telephony Support jobs near you
Infographic showing various Telephony Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Manager, Advanced Support Services

Manager, Advanced Support Services

Dialpad

Austin, TX • On-site

Other

Posted 6 days ago

Job description

Your role
As the Manager of Advanced Telephony Support, you will be responsible for the end-to-end customer experience. You'll work closely with cross-functional leaders in Sales, Customer Support, Product Management, Customer Success, Professional Services, and Engineering to deliver best-in-class support to our customers.

This position reports to our Director of Advanced Support Services and has the opportunity to be based in any of our Dialpad offices or remotely. The preferred schedule will be based on US business hours but will be flexible depending on the needs of the business.

The Customer Experience (CX) Organization is aimed at delighting customers at every touchpoint. We are dedicated to understanding and meeting the evolving needs and expectations of our customers. We are committed to working collaboratively to deliver seamless and memorable interactions.

Dialpad's Manager of Advanced Telephony Support will manage and lead our Advanced Telephony Support team to support our customers globally. In this role, you'll combine your expertise and leadership skills to help deliver a world-class customer experience.

What you'll do

  • Provide leadership to the Global Advanced Telephony Support Team, fostering a culture of accountability, collaboration, and innovation.
  • Develop and execute a comprehensive customer support strategy aligned with the company's goals and objectives using industry trends and best practices.
  • Recruit, train, and mentor a high-performing customer support team.
  • Provide strong leadership oversight through mentorship, performance improvement, recruiting top talent, and performance management.
  • Collaborate with cross-functional teams to address customer feedback.
  • Drive product & process improvements.
  • Drive initiatives to enhance the overall customer experience and satisfaction. Implement processes and tools to streamline customer support workflows and improve response times.
  • Establish and maintain efficient support operations, including ticket management systems, knowledge bases, and escalation procedures.
  • Monitor key performance indicators (KPIs) related to customer support, such as first response time, resolution time, and customer satisfaction scores, and take action to address any issues.
  • Optimize resource allocation and budget management to maximize the effectiveness of the customer support function.
  • Oversee the day-to-day operations of the support center, managing a team of support agents, resource allocation, training, scheduling, and ensuring the timely resolution of customer issues.
  • Drive effective escalation management. Monitor key performance metrics and ensure that the team meets or exceeds established targets for customer satisfaction, response times, and issue resolution.
  • Collaborate with cross-functional teams to identify and implement strategies to enhance the overall customer experience and drive customer loyalty.

Skills you'll bring 

  • Proven experience in a leadership role within a customer support or service organization, with at least 5+ years of experience.
  • Strong understanding of customer support best practices, customer support tools, and a proven track record in leading technical teams.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and senior management.
  • A strategic leader who can develop and execute initiatives to enhance the customer experience and drive business results.
  • Analytical mindset with proficiency in using data and metrics to measure performance and inform decision-making.
  • Strong industry-specific knowledge and technical skills.
  • Customer-centric mindset with a passion for delivering exceptional service and building long-term customer relationships.
  • Bachelor's degree in business administration, management, or a related field.

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