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Telephony Support Jobs (NOW HIRING)

Curana Health, Inc.

Workforce Business Analyst I

This role combines workforce management, operational analytics, telephony support, and contact center optimization to help drive efficient operations and high-quality service delivery. The Workforce ...

New

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Telephony Support - Manage and coordinate all telephone numbers / fax numbers/ telephony access points to the Hubs including daily operational review of Hub Telephony performance. Qualifications ...

TecTammina

Call Center Manager

Tampa, FL

Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...

Curana Health, Inc.

Workforce Business Analyst I

$50K - $65K/yr

This role combines workforce management, operational analytics, telephony support, and contact center optimization to help drive efficient operations and high-quality service delivery. The Workforce ...

New

Ascend

Telephony Program Manager

Palo Alto, CA

$85K - $90K/yr

Develops new programs to support the strategic direction of the department. * Drive phone number ... Manages Telephony program design and structure to align with organizations' key initiatives and ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Support future-state contact center initiatives involving AI-driven customer engagement, self-service capabilities, and advanced telephony solutions. * Act as a subject matter expert on contact ...

Brown University Health

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...

Taylor Corp

Telephony IT Tech

North Mankato, MN

Provide support to users of the telephony related hardware and software applications as part of the phone squad support team * Researches error messages and takes necessary actions * Identify ...

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All JobsTelephony Support Jobs

Telephony Support information

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$14

$26

$44

How much do telephony support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for telephony support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is telephony support?

Telephony Support refers to the assistance provided for telephone systems, including setting up, troubleshooting, and maintaining voice communication equipment and software. Professionals in this role handle issues related to VoIP (Voice over Internet Protocol), traditional phone lines, call routing, and voicemail systems. They work to ensure that all telephony services are running smoothly and efficiently, often supporting both hardware and software components. Telephony Support is essential for businesses that rely on effective and reliable communication channels.

What skills and qualifications are needed for telephony support?

To thrive as a Telephony Support Specialist, you need a solid understanding of telecommunications systems, troubleshooting techniques, and customer service principles, often supported by relevant technical certifications. Familiarity with VoIP platforms, PBX systems, ticketing tools, and network diagnostics software is typically required. Excellent communication, problem-solving abilities, and patience help you effectively resolve issues and support users. These skills ensure seamless telephony operations, minimize downtime, and enhance user satisfaction.

What are common challenges in telephony support and how can they be addressed?

Telephony Support professionals often encounter challenges such as troubleshooting complex call quality issues, managing a high volume of support requests, and keeping up with evolving telephony technologies. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with end users, and stay current with system updates and new tools. Collaborating closely with network and IT teams can also help resolve issues efficiently and contribute to a positive user experience.

What is the difference between Telephony Support vs Help Desk Support?

AspectTelephony SupportHelp Desk Support
CredentialsTechnical certifications, such as Cisco or Microsoft certificationsITIL, CompTIA A+ or similar certifications
Work EnvironmentPrimarily involves troubleshooting and maintaining phone systems and VoIP servicesProvides general IT support across hardware, software, and network issues
Employer & Industry UsageTelecommunications, IT service providers, large corporationsIT departments, tech support companies, various industries
Search & Comparison IntentPeople looking for specialized phone system support rolesIndividuals seeking broad IT support roles

Telephony Support focuses specifically on troubleshooting and maintaining phone systems and VoIP services, requiring specialized certifications. Help Desk Support offers broader IT assistance across hardware, software, and networks. While both roles involve technical support, Telephony Support is more specialized in telecommunications, whereas Help Desk Support covers a wider range of IT issues.

More about Telephony Support jobs

What job categories do people searching Telephony Support jobs look for?

The top searched job categories for Telephony Support jobs are:

Telephony Support jobs near you
Infographic showing various Telephony Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Enterprise Customer Support Technician

Apex Informatics

Celebration, FL • On-site

Other

Re-posted 19 days ago

Job description

Title: Customer Support Technician
Location: Celebration, FL
Job Description:
Job Description:
• Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
• Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
• Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%.
Education
High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses. 6 Experience Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
Primary Job Duties/ Tasks
1. Concentration and desire to work in desktop support.
2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
4. Assist in coordinating audio-visual setup and videoconference support.
5. Assist with annual inventory scanning and equipment surplus.
6. Install, configure, and update software.
7. Participate in team projects, meetings and assignments.
8. Responsible for reading and following the Department's Procedures and Policies.
9. Responsible for understanding and enforcing the Department's Policies and Procedures.
10. Responsible for documenting solutions to Technology issues.
11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
12. Perform other related duties as assigned.
13. Ability to lift up to 50 lbs.
14. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

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