Document work performed and resolutions. • Install, configure, and troubleshoot audio-visual and video conference equipment as assigned. • Perform basic network and telephony support. Provide on ...
Document work performed and resolutions. • Install, configure, and troubleshoot audio-visual and video conference equipment as assigned. • Perform basic network and telephony support. Provide on ...
This role combines workforce management, operational analytics, telephony support, and contact center optimization to help drive efficient operations and high-quality service delivery. The Workforce ...
New
This role combines workforce management, operational analytics, telephony support, and contact center optimization to help drive efficient operations and high-quality service delivery. The Workforce ...
New
Call Center Operations
Raritan, NJ · On-site
Telephony Support - Manage and coordinate all telephone numbers / fax numbers/ telephony access points to the Hubs including daily operational review of Hub Telephony performance. Qualifications ...
Call Center Operations
Raritan, NJ · On-site
Telephony Support - Manage and coordinate all telephone numbers / fax numbers/ telephony access points to the Hubs including daily operational review of Hub Telephony performance. Qualifications ...
TECH SUPPORT (Telephony - Avaya)
Mendota Heights, MN · On-site
$38K - $47K/yr
Job Title: TECH SUPPORT (Telephony - Avaya) Location: Mendota Heights MN Duration: 13 plus months Required skills 5+ years of experience in systems support analysis experience. Application ...
TECH SUPPORT (Telephony - Avaya)
Mendota Heights, MN · On-site
$38K - $47K/yr
Job Title: TECH SUPPORT (Telephony - Avaya) Location: Mendota Heights MN Duration: 13 plus months Required skills 5+ years of experience in systems support analysis experience. Application ...
Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...
Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...
... support processes to resolve complex business & operational issues involving multi-tiered Cisco IP ... Implements Cisco IP Telephony solutions by translating business requirements into project plans ...
... support processes to resolve complex business & operational issues involving multi-tiered Cisco IP ... Implements Cisco IP Telephony solutions by translating business requirements into project plans ...
IT Service Support Analyst 1
Columbus, OH · On-site
Provides RadOnc specialized hardware and middleware support and administration for Radiation Oncology information system (Aria), network and telephony support, and additional support for messaging ...
IT Service Support Analyst 1
Columbus, OH · On-site
Provides RadOnc specialized hardware and middleware support and administration for Radiation Oncology information system (Aria), network and telephony support, and additional support for messaging ...
Workforce Business Analyst I
$50K - $65K/yr
This role combines workforce management, operational analytics, telephony support, and contact center optimization to help drive efficient operations and high-quality service delivery. The Workforce ...
New
Workforce Business Analyst I
$50K - $65K/yr
This role combines workforce management, operational analytics, telephony support, and contact center optimization to help drive efficient operations and high-quality service delivery. The Workforce ...
New
Deskside Support Technician
Hebron, KY · On-site
$28 - $30/hr
Provide Tier 1 support for network, LAN, and telephony-related incidents. * Maintain accurate documentation of support activities and asset records. * Demonstrate flexibility to support alternate ...
Deskside Support Technician
Hebron, KY · On-site
$28 - $30/hr
Provide Tier 1 support for network, LAN, and telephony-related incidents. * Maintain accurate documentation of support activities and asset records. * Demonstrate flexibility to support alternate ...
Deskside Support Technician
$19.50 - $24.75/hr
Provide Tier 1 support for network, LAN, and telephony-related incidents. * Maintain accurate documentation of support activities and asset records. * Demonstrate flexibility to support alternate ...
Deskside Support Technician
$19.50 - $24.75/hr
Provide Tier 1 support for network, LAN, and telephony-related incidents. * Maintain accurate documentation of support activities and asset records. * Demonstrate flexibility to support alternate ...
Deskside Support Technician
Hebron, KY · On-site
$28 - $30/hr
Provide Tier 1 support for network, LAN, and telephony-related incidents.Maintain accurate documentation of support activities and asset records.Demonstrate flexibility to support alternate shifts ...
Quick apply
Deskside Support Technician
Hebron, KY · On-site
$28 - $30/hr
Provide Tier 1 support for network, LAN, and telephony-related incidents.Maintain accurate documentation of support activities and asset records.Demonstrate flexibility to support alternate shifts ...
Senior Engineer, Telephony
$107K - $146K/yr
Participate in on-call rotations to provide after-hours support for critical incidents or emergencies. * Stay up-to-date with industry trends and best practices in telephony, contact center ...
Senior Engineer, Telephony
$107K - $146K/yr
Participate in on-call rotations to provide after-hours support for critical incidents or emergencies. * Stay up-to-date with industry trends and best practices in telephony, contact center ...
Telephony Program Manager
$85K - $90K/yr
Develops new programs to support the strategic direction of the department. * Drive phone number ... Manages Telephony program design and structure to align with organizations' key initiatives and ...
Quick apply
Telephony Program Manager
$85K - $90K/yr
Develops new programs to support the strategic direction of the department. * Drive phone number ... Manages Telephony program design and structure to align with organizations' key initiatives and ...
IT Support Engineer
Madison, WI · On-site
$65K - $85K/yr
... telephony support and troubleshooting. Security: · Monitor endpoint security for detections and updates. · Configure and troubleshoot various MFA systems, including biometrics. · Intermediate ...
Quick apply
IT Support Engineer
Madison, WI · On-site
$65K - $85K/yr
... telephony support and troubleshooting. Security: · Monitor endpoint security for detections and updates. · Configure and troubleshoot various MFA systems, including biometrics. · Intermediate ...
Sr. Telephony Analyst
Dallas, TX · On-site
$87K - $115K/yr
Support future-state contact center initiatives involving AI-driven customer engagement, self-service capabilities, and advanced telephony solutions. * Act as a subject matter expert on contact ...
Sr. Telephony Analyst
Dallas, TX · On-site
$87K - $115K/yr
Support future-state contact center initiatives involving AI-driven customer engagement, self-service capabilities, and advanced telephony solutions. * Act as a subject matter expert on contact ...
Sr UC Analyst
Providence, RI · On-site
$34.20 - $56.42/hr
This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...
Sr UC Analyst
Providence, RI · On-site
$34.20 - $56.42/hr
This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...
IT Support Engineer
Madison, WI · On-site
$65K - $85K/yr
... telephony support and troubleshooting. Security: · Monitor endpoint security for detections and updates. · Configure and troubleshoot various MFA systems, including biometrics. · Intermediate ...
Quick apply
IT Support Engineer
Madison, WI · On-site
$65K - $85K/yr
... telephony support and troubleshooting. Security: · Monitor endpoint security for detections and updates. · Configure and troubleshoot various MFA systems, including biometrics. · Intermediate ...
Provide support to users of the telephony related hardware and software applications as part of the phone squad support team * Researches error messages and takes necessary actions * Identify ...
Provide support to users of the telephony related hardware and software applications as part of the phone squad support team * Researches error messages and takes necessary actions * Identify ...
IVR Telephony SME
Charlotte, NC · On-site
$95K - $115K/yr
... telephony expertise to drive automated testing for IVR, SIP-based call flows, and overall call ... Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity ...
IVR Telephony SME
Charlotte, NC · On-site
$95K - $115K/yr
... telephony expertise to drive automated testing for IVR, SIP-based call flows, and overall call ... Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity ...
Our team members are supported by continued opportunities for learning and development, accessible ... Core responsibilities include telephony operations and lifecycle management (Cisco Call Manager ...
Our team members are supported by continued opportunities for learning and development, accessible ... Core responsibilities include telephony operations and lifecycle management (Cisco Call Manager ...
Telephony Support information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
How much do telephony support jobs pay per hour?
What is telephony support?
What skills and qualifications are needed for telephony support?
What are common challenges in telephony support and how can they be addressed?
What is the difference between Telephony Support vs Help Desk Support?
| Aspect | Telephony Support | Help Desk Support |
|---|---|---|
| Credentials | Technical certifications, such as Cisco or Microsoft certifications | ITIL, CompTIA A+ or similar certifications |
| Work Environment | Primarily involves troubleshooting and maintaining phone systems and VoIP services | Provides general IT support across hardware, software, and network issues |
| Employer & Industry Usage | Telecommunications, IT service providers, large corporations | IT departments, tech support companies, various industries |
| Search & Comparison Intent | People looking for specialized phone system support roles | Individuals seeking broad IT support roles |
Telephony Support focuses specifically on troubleshooting and maintaining phone systems and VoIP services, requiring specialized certifications. Help Desk Support offers broader IT assistance across hardware, software, and networks. While both roles involve technical support, Telephony Support is more specialized in telecommunications, whereas Help Desk Support covers a wider range of IT issues.
What job categories do people searching Telephony Support jobs look for?
The top searched job categories for Telephony Support jobs are:

Other
Re-posted 19 days ago
Job description
Location: Celebration, FL
Job Description:
Job Description:
• Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
• Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
• Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%.
Education
High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses. 6 Experience Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
Primary Job Duties/ Tasks
1. Concentration and desire to work in desktop support.
2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
4. Assist in coordinating audio-visual setup and videoconference support.
5. Assist with annual inventory scanning and equipment surplus.
6. Install, configure, and update software.
7. Participate in team projects, meetings and assignments.
8. Responsible for reading and following the Department's Procedures and Policies.
9. Responsible for understanding and enforcing the Department's Policies and Procedures.
10. Responsible for documenting solutions to Technology issues.
11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
12. Perform other related duties as assigned.
13. Ability to lift up to 50 lbs.
14. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.
About Apex Informatics
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Omaha, NE, US
Year founded
2014