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Telephony Support Jobs (NOW HIRING)

Tech Mahindra

WAN/Telephony Developer

Holtsville, NY · On-site

$45 - $50/hr

WAN/Telephony Developer Location: Holtsville, Long Island, NY (Hybrid - Minimum 3 days/week onsite ... We promote and support a diverse workforce at all levels of the company. All qualified applicants ...

TecTammina

Call Center Manager

Tampa, FL

Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...

RELI GROUP INC

Telephony Analyst

Annapolis Junction, MD · On-site

$65K - $95K/yr

Manage and support enterprise telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. * Install ...

RELI Group Inc.

Telephony Analyst

Annapolis Junction, MD · On-site

$65K - $95K/yr

Manage and support enterprise telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. * Install ...

RELI Group

Telephony Analyst

Annapolis Junction, MD · On-site

$65K - $95K/yr

Manage and support enterprise telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. * Install ...

Humane Society of Broward County

The role of the Broker Support Officer is to provide a best in class telephony experience for HSBC's Intermediary partners. In addition to this the role holder will be maintaining and identifying ...

RELI GROUP INC

Telephony Analyst

Annapolis Junction, MD

$65K - $95K/yr

Manage and support enterprise telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. * Install ...

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$14

$26

$44

How much do telephony support jobs pay per hour?

As of May 30, 2026, the average hourly pay for telephony support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephony Support Specialist, and why are they important?

To thrive as a Telephony Support Specialist, you need a solid understanding of telecommunications systems, troubleshooting techniques, and customer service principles, often supported by relevant technical certifications. Familiarity with VoIP platforms, PBX systems, ticketing tools, and network diagnostics software is typically required. Excellent communication, problem-solving abilities, and patience help you effectively resolve issues and support users. These skills ensure seamless telephony operations, minimize downtime, and enhance user satisfaction.

What are some common challenges faced in a Telephony Support role and how can they be addressed?

Telephony Support professionals often encounter challenges such as troubleshooting complex call quality issues, managing a high volume of support requests, and keeping up with evolving telephony technologies. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with end users, and stay current with system updates and new tools. Collaborating closely with network and IT teams can also help resolve issues efficiently and contribute to a positive user experience.

What is Telephony Support?

Telephony Support refers to the assistance provided for telephone systems, including setting up, troubleshooting, and maintaining voice communication equipment and software. Professionals in this role handle issues related to VoIP (Voice over Internet Protocol), traditional phone lines, call routing, and voicemail systems. They work to ensure that all telephony services are running smoothly and efficiently, often supporting both hardware and software components. Telephony Support is essential for businesses that rely on effective and reliable communication channels.

What is the difference between Telephony Support vs Help Desk Support?

AspectTelephony SupportHelp Desk Support
CredentialsTechnical certifications, such as Cisco or Microsoft certificationsITIL, CompTIA A+ or similar certifications
Work EnvironmentPrimarily involves troubleshooting and maintaining phone systems and VoIP servicesProvides general IT support across hardware, software, and network issues
Employer & Industry UsageTelecommunications, IT service providers, large corporationsIT departments, tech support companies, various industries
Search & Comparison IntentPeople looking for specialized phone system support rolesIndividuals seeking broad IT support roles

Telephony Support focuses specifically on troubleshooting and maintaining phone systems and VoIP services, requiring specialized certifications. Help Desk Support offers broader IT assistance across hardware, software, and networks. While both roles involve technical support, Telephony Support is more specialized in telecommunications, whereas Help Desk Support covers a wider range of IT issues.

More about Telephony Support jobs
What job categories do people searching Telephony Support jobs look for? The top searched job categories for Telephony Support jobs are:
Telephony Support jobs near you
Infographic showing various Telephony Support job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 6% Physical, and 94% Hybrid job distribution, with an average salary of $54,179 per year, or $26 per hour.
IT Service Desk Technician

IT Service Desk Technician

RedStream Technology

Lewisville, TX • Hybrid

Other

Posted 25 days ago

Job description

Job Description IT Service Desk Technician - UCaaS / Telephony Focus Hybrid, 3 days a week onsite, Lewisville, TX Full-Time role RedStream Technology is searching for an experienced end user support technician to focus on telephony support. This role is a member of the Service Desk team and is responsible for providing frontline IT support with a primary focus on cloud telephony services. The technician regularly takes inbound support calls, troubleshoots phone service issues, and executes Moves, Adds, Changes, and Disconnects (MAC) on the organization's current 8x8 platform, with planned transition to Zoom Phone (voice/telephony only).

While telephony is the primary specialization, the role is crosstrained on additional service desk technologies to ensure flexible coverage and effective enduser support. Key Responsibilities: Answer inbound service desk calls and provide direct enduser support. Troubleshoot phone service issues, including call quality, devices, and user configuration.

Execute UCaaS MAC tasks for users, extensions, and phone numbers. Support and follow standardized service desk and ITSM workflows. Crosstrain on general IT support areas such as networking, endpoints, and identity.

Qualifications: 2+ years of IT support experience Strong troubleshooting and documentation skills Familiarity with Active Directory, ticketing systems (Ivanti), VPN, and imaging tools Ability to work independently and mentor others

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