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Telephony Support Jobs (NOW HIRING)

Nokia

Care Engineer

Coppell, TX · On-site

$107K - $177K/yr

Provide technical support and guidance to customers, focusing on IP Telephony and Nokia TAS/MRF and Session Border Controller technologies. * Troubleshoot and resolve complex issues, leveraging ...

Tech Mahindra

WAN/Telephony Developer

Holtsville, NY · On-site

$45 - $50/hr

WAN/Telephony Developer Location: Holtsville, Long Island, NY (Hybrid - Minimum 3 days/week onsite ... We promote and support a diverse workforce at all levels of the company. All qualified applicants ...

TecTammina

Call Center Manager

Tampa, FL

Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...

Golden Star Technology

Deskside Support Technician

Hebron, KY · On-site

$19.50 - $24.75/hr

Provide Tier 1 support for network, LAN, and telephony-related incidents. * Maintain accurate documentation of support activities and asset records. * Demonstrate flexibility to support alternate ...

Taylor Corp

Telephony IT Tech

North Mankato, MN · On-site

Provide support to users of the telephony related hardware and software applications as part of the phone squad support team * Researches error messages and takes necessary actions * Identify ...

Ascend

Telephony Program Manager

Palo Alto, CA

$85K - $90K/yr

Develops new programs to support the strategic direction of the department. * Drive phone number ... Manages Telephony program design and structure to align with organizations' key initiatives and ...

ASM Research

UC Telecom Administrator

Arlington, VA · On-site

Produce telephony usage reports and cost analysis. * Participate in on-call rotation for telephony support. * Maintain telecom documentation including circuit inventory, carrier contacts, and ...

Brown University Health

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Support future-state contact center initiatives involving AI-driven customer engagement, self-service capabilities, and advanced telephony solutions. * Act as a subject matter expert on contact ...

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Showing results 21-40

All JobsTelephony Support Jobs

Telephony Support information

See salary details

$14

$26

$44

How much do telephony support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for telephony support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is telephony support?

Telephony Support refers to the assistance provided for telephone systems, including setting up, troubleshooting, and maintaining voice communication equipment and software. Professionals in this role handle issues related to VoIP (Voice over Internet Protocol), traditional phone lines, call routing, and voicemail systems. They work to ensure that all telephony services are running smoothly and efficiently, often supporting both hardware and software components. Telephony Support is essential for businesses that rely on effective and reliable communication channels.

What skills and qualifications are needed for telephony support?

To thrive as a Telephony Support Specialist, you need a solid understanding of telecommunications systems, troubleshooting techniques, and customer service principles, often supported by relevant technical certifications. Familiarity with VoIP platforms, PBX systems, ticketing tools, and network diagnostics software is typically required. Excellent communication, problem-solving abilities, and patience help you effectively resolve issues and support users. These skills ensure seamless telephony operations, minimize downtime, and enhance user satisfaction.

What are common challenges in telephony support and how can they be addressed?

Telephony Support professionals often encounter challenges such as troubleshooting complex call quality issues, managing a high volume of support requests, and keeping up with evolving telephony technologies. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with end users, and stay current with system updates and new tools. Collaborating closely with network and IT teams can also help resolve issues efficiently and contribute to a positive user experience.

What is the difference between Telephony Support vs Help Desk Support?

AspectTelephony SupportHelp Desk Support
CredentialsTechnical certifications, such as Cisco or Microsoft certificationsITIL, CompTIA A+ or similar certifications
Work EnvironmentPrimarily involves troubleshooting and maintaining phone systems and VoIP servicesProvides general IT support across hardware, software, and network issues
Employer & Industry UsageTelecommunications, IT service providers, large corporationsIT departments, tech support companies, various industries
Search & Comparison IntentPeople looking for specialized phone system support rolesIndividuals seeking broad IT support roles

Telephony Support focuses specifically on troubleshooting and maintaining phone systems and VoIP services, requiring specialized certifications. Help Desk Support offers broader IT assistance across hardware, software, and networks. While both roles involve technical support, Telephony Support is more specialized in telecommunications, whereas Help Desk Support covers a wider range of IT issues.

More about Telephony Support jobs

What job categories do people searching Telephony Support jobs look for?

The top searched job categories for Telephony Support jobs are:

Telephony Support jobs near you
Infographic showing various Telephony Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Care Engineer

Nokia

Coppell, TX • On-site

$107K - $177K/yr

Full-time

Posted 13 days ago

Nokia rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description


As a Care Engineer, you will play a crucial role in ensuring the seamless operation of our IP Telephony solutions. Your expertise will be utilized to troubleshoot and resolve complex issues, conduct root-cause analysis, and collaborate with cross-functional teams. This role demands a strong technical background, excellent communication skills, and the ability to provide emergency support.
Responsibilities
  • Provide technical support and guidance to customers, focusing on IP Telephony and Nokia TAS/MRF and Session Border Controller technologies.
  • Troubleshoot and resolve complex issues, leveraging Kubernetes and container technologies for efficient problem-solving.
  • Conduct thorough root-cause analysis and implement preventive measures to enhance system stability.
  • Collaborate with diverse teams to ensure smooth integration and optimal performance of IP Telephony systems.
  • Document and share knowledge through knowledge base articles, fostering a culture of knowledge sharing.
  • Stay updated with industry trends, especially in IP Telephony and Nokia TAS/MRF and Session Border Controller technologies, to provide cutting-edge support.
  • Participate in emergency support rotations, ensuring round-the-clock coverage for critical issues.
  • Conduct regular performance reviews and health checks to identify and address potential bottlenecks.
  • Mentor and train junior team members, promoting a culture of continuous learning and growth.

Qualifications
  • Bachelor's degree in computer science, Engineering, or a related field is essential.
  • A minimum of 3 years of experience in technical support or customer-facing roles, preferably in telecommunications.
  • In-depth knowledge and hands-on experience with IP Telephony, Nokia TAS/MRF and Session Border Controller technologies, Kubernetes, and container technologies.
  • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex issues.
  • Excellent communication and interpersonal skills for effective collaboration with customers and internal teams.
  • Willingness to work in a dynamic, fast-paced environment, adapting to changing priorities and challenges.
  • Ability to work independently, manage multiple tasks, and prioritize effectively.
  • Familiarity with industry-standard tools and protocols for IP Telephony support is an advantage.
  • Certifications in relevant technologies, such as Cisco or Juniper, are highly preferred.
  • A passion for continuous learning and staying updated with the latest advancements in the field.

What Nokia employees say

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