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Telephony Support Jobs (NOW HIRING)

EVERIDGE MASTER

IT Support Technician

Plymouth, MN · On-site

$25 - $29/hr

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC: * 1 to 3 years of experience with desktop support, customer service, network, and telephony support * Excellent written and verbal ...

Tech Mahindra

WAN/Telephony Developer

Holtsville, NY · On-site

$45 - $50/hr

WAN/Telephony Developer Location: Holtsville, Long Island, NY (Hybrid - Minimum 3 days/week onsite ... We promote and support a diverse workforce at all levels of the company. All qualified applicants ...

EVERIDGE

IT Support Technician

Plymouth, MN

$25 - $29/hr

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC: * 1 to 3 years of experience with desktop support, customer service, network, and telephony support * Excellent written and verbal ...

iQuor

Manager Telephony

Fort Lauderdale, FL · On-site

From Customer Interactions to Product Support, we'll help you reach, stretch and realize your ... A Telephony Manager is responsible for overseeing and managing the telephony systems and ...

TecTammina

Call Center Manager

Tampa, FL · On-site

Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...

Brown University Health

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...

Eltropy Inc.

OR · On-site

$100K - $120K/yr

In this role, you will be the primary technical resource for designing, deploying, and supporting cloud-based telephony and unified communications solutions for our credit union and financial ...

Brown University Health

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...

Taylor Corp

Telephony IT Tech

North Mankato, MN

Provide support to users of the telephony related hardware and software applications as part of the phone squad support team * Researches error messages and takes necessary actions * Identify ...

Fresno Nephrology Medical Group

Medical Assistant

Fresno, CA · On-site

$17.50 - $22.25/hr

Knowledge of computer/telephony support, preferably in a health care environment * Strong customer service background, preferably in health care environment * Excellent verbal communication skills

Ascend

Telephony Program Manager

Palo Alto, CA

$85K - $90K/yr

Develops new programs to support the strategic direction of the department. * Drive phone number ... Manages Telephony program design and structure to align with organizations' key initiatives and ...

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Telephony Support information

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$14

$26

$44

How much do telephony support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for telephony support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephony Support Specialist, and why are they important?

To thrive as a Telephony Support Specialist, you need a solid understanding of telecommunications systems, troubleshooting techniques, and customer service principles, often supported by relevant technical certifications. Familiarity with VoIP platforms, PBX systems, ticketing tools, and network diagnostics software is typically required. Excellent communication, problem-solving abilities, and patience help you effectively resolve issues and support users. These skills ensure seamless telephony operations, minimize downtime, and enhance user satisfaction.

What is Telephony Support?

Telephony Support refers to the assistance provided for telephone systems, including setting up, troubleshooting, and maintaining voice communication equipment and software. Professionals in this role handle issues related to VoIP (Voice over Internet Protocol), traditional phone lines, call routing, and voicemail systems. They work to ensure that all telephony services are running smoothly and efficiently, often supporting both hardware and software components. Telephony Support is essential for businesses that rely on effective and reliable communication channels.

What are some common challenges faced in a Telephony Support role and how can they be addressed?

Telephony Support professionals often encounter challenges such as troubleshooting complex call quality issues, managing a high volume of support requests, and keeping up with evolving telephony technologies. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with end users, and stay current with system updates and new tools. Collaborating closely with network and IT teams can also help resolve issues efficiently and contribute to a positive user experience.

What is the difference between Telephony Support vs Help Desk Support?

AspectTelephony SupportHelp Desk Support
CredentialsTechnical certifications, such as Cisco or Microsoft certificationsITIL, CompTIA A+ or similar certifications
Work EnvironmentPrimarily involves troubleshooting and maintaining phone systems and VoIP servicesProvides general IT support across hardware, software, and network issues
Employer & Industry UsageTelecommunications, IT service providers, large corporationsIT departments, tech support companies, various industries
Search & Comparison IntentPeople looking for specialized phone system support rolesIndividuals seeking broad IT support roles

Telephony Support focuses specifically on troubleshooting and maintaining phone systems and VoIP services, requiring specialized certifications. Help Desk Support offers broader IT assistance across hardware, software, and networks. While both roles involve technical support, Telephony Support is more specialized in telecommunications, whereas Help Desk Support covers a wider range of IT issues.

More about Telephony Support jobs
What job categories do people searching Telephony Support jobs look for? The top searched job categories for Telephony Support jobs are:
Telephony Support jobs near you
Infographic showing various Telephony Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Junior Customer Support Technician

Junior Customer Support Technician

Ubertal Inc

Jacksonville, FL • On-site

$17 - $23/hr

Contractor

Re-posted 21 days ago

Job description

Job Title: Junior Customer Support Technician
Location: Jacksonville, FL
Duration: ~26 months (May 2026 – June 2028)
Employment Type: Contract (Staff Augmentation)

We are hiring for the role of Junior Customer Support Technician. Below are the key details:

Role Overview
This role involves providing end-user computer and technical support, including hardware/software installation, configuration, troubleshooting, and AV/video conference support. The position requires on-site presence with travel between locations (25%–40%) and no remote work option.

Key Responsibilities

  • Configure and deploy IT resources including desktops, laptops, printers, and mobile devices

  • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment

  • Monitor and resolve service tickets; document solutions and work performed

  • Install, configure, and troubleshoot audio-visual and video conferencing equipment

  • Perform basic network and telephony support

  • Assist with annual inventory scanning and equipment surplus

  • Travel to remote sites to resolve IT issues and deploy resources

  • Ability to lift up to 50 lbs; ability to climb ladders and work in various physical conditions

Required Skills & Experience

  • Minimum 1 year of experience in installation, maintenance, and technical support of workstation hardware

  • Experience with Microsoft Office 365 and Windows 10 or above

  • Strong customer service, communication, and problem-solving skills

  • Ability to work flexible hours between 7:00 AM – 6:00 PM, Monday–Friday (rotation or on-call)

Education

  • High School diploma or equivalent with 1 year of relevant experience; OR

  • CompTIA A+ / Net+ certification (substitutes for 6 months of experience); OR

  • Associate degree with at least 25% IT coursework from an accredited institution

Preferred Skills

  • CompTIA A+ and/or Net+ certification

  • AV/videoconference setup and support experience