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Night Call Center Jobs (NOW HIRING)

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

Our Call Center team is the voice of our company, and we are looking to hire someone who has a ... Excellent verbal and written communication skills Must have weekend and night availability - shift ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Our Call Center team is the voice of our company, and we are looking to hire someone who has a ... Excellent verbal and written communication skills Must have weekend and night availability - shift ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$20 - $21/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... Must be comfortable with evening, late-night, and weekend availability. Our business hours: 6am-1am ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO · On-site

$15.50 - $20.25/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... Must be comfortable with evening, late-night, and weekend availability. Our business hours: 6am-1am ...

Tele Specialists

Call Center Agent

Fort Myers, FL

$14 - $18.50/hr

Call Center Agent / Navigator This is an in-person, in-office position at the Fort Myers office ... Day and Night Shifts Available. About Us: TeleSpecialists is transforming healthcare delivery as ...

TeleSpecialists LLC

Call Center Agent

Fort Myers, FL · On-site

$13 - $17.25/hr

Call Center Agent / Navigator This is an in-person, in-office position at the Fort Myers office ... Day and Night Shifts Available. About Us: TeleSpecialists is transforming healthcare delivery as ...

TeleSpecialists LLC

Call Center Agent

Fort Myers, FL · On-site

$13 - $17.25/hr

Call Center Agent / Navigator This is an in-person, in-office position at the Fort Myers office ... Day and Night Shifts Available. About Us: TeleSpecialists is transforming healthcare delivery as ...

Hallcon

Call Center Agent - Nights B

Lenexa, KS

$20.30/hr

Call Center Agent (In-Office, Night Shift - B Schedule) Position: Call Center Agent (In-Office, Night Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 / +$3.00 for a base rate of $20.30 Schedule ...

Hallcon

Call Center Agent - Nights B

Overland Park, KS · On-site

$20.30/hr

Call Center Agent (In-Office, Night Shift - B Schedule) Position: Call Center Agent (In-Office, Night Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 / +$3.00 for a base rate of $20.30 Schedule ...

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Night Call Center information

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How much do night call center jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for night call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a night call center?

A night call center is a customer support facility that operates during nighttime hours, typically to provide assistance to customers outside of regular business times. These centers handle inbound and outbound calls, addressing customer inquiries, technical issues, or service requests overnight. Night call centers are essential for businesses that serve customers across different time zones or require 24/7 support. Employees working in night call centers often follow rotating or fixed overnight shifts and need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Night Call Center Representative, and why are they important?

To thrive as a Night Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is essential. Excellent listening, patience, and stress management skills help you stand out, especially during high-pressure or late-night situations. These competencies are critical for delivering consistent customer support, resolving issues efficiently, and maintaining service quality during non-standard hours.

What are some common challenges faced by night call center agents and how can they be managed?

Night call center agents often encounter challenges such as maintaining alertness during late hours and managing fatigue. To address these issues, teams typically encourage regular breaks, provide access to healthy snacks, and ensure a supportive work atmosphere. Additionally, night shifts may have fewer supervisors on-site, so strong communication skills and the ability to work independently are essential. Many centers also offer training and wellness programs to help agents adapt to night schedules and maintain work-life balance.

What is the difference between Night Call Center vs Customer Service Representative?

AspectNight Call CenterCustomer Service Representative
Work HoursPrimarily overnight or late shiftsDaytime or flexible hours
Work EnvironmentCall centers, often in a 24/7 settingOffice or remote, daytime hours
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Industry UsageCustomer support, technical support, salesCustomer support, sales, account management

Night Call Center roles focus on providing support during overnight hours, often in specialized call centers, while Customer Service Representatives typically work during daytime hours in various industries. Both roles require strong communication skills and customer service experience, but their schedules and work environments differ significantly.

More about Night Call Center jobs
What cities are hiring for Night Call Center jobs? Cities with the most Night Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Night Call Center jobs? States with the most job openings for Night Call Center jobs include:
What job categories do people searching Night Call Center jobs look for? The top searched job categories for Night Call Center jobs are:
Night Call Center jobs near you
Call Center Supervisor

Call Center Supervisor

DirectedLINK LLC

Los Angeles, CA

$80K - $100K/yr

Full-time, Other

Posted 6 days ago

Job description

Title: Call Center Supervisor (Night Shift)

Employment Type: Full-time

Compensation Range: $80,000 - $100,000 annually

Location: Los Angeles, CA

Work Schedule: Onsite, Night Shift

Industry: Legal Services

Company Overview

This organization is a high-volume legal services provider supporting personal injury and employment-related matters through a centralized intake operation. The firm relies on structured call center processes, sales discipline, and client engagement excellence to drive case acquisition and service quality.

Position Summary

The Call Center Supervisor leads a night-shift intake team responsible for engaging potential clients and supporting case sign-ups. This role manages staffing, call quality, training, and performance while ensuring consistent client experience and operational coverage during extended hours.

Key Responsibilities

  • Lead and supervise a team of more than fifteen intake representatives
  • Create and manage work schedules to ensure adequate night and weekend coverage
  • Audit and monitor intake calls for quality, compliance, and conversion effectiveness
  • Assist intake representatives with client sign-ups as needed
  • Lead onboarding and training for new intake hires
  • Support client referral processes and intake procedures
  • Foster a positive, team-oriented onsite work environment
  • Work evenings, nights, weekends, and holidays as required

Required Qualifications

  • Ability to work evenings, nights, weekends, and holidays
  • Prior management or supervisory experience
  • Experience working in a call center environment
  • Bachelor’s degree in a relevant field
  • Experience managing or coaching entry-level workforce populations
  • Sales experience or sales-driven operational exposure
  • Strong communication and professional presence

Preferred Qualifications

  • Call center management experience
  • Experience working in a legal services environment
  • Familiarity with Salesforce or legal CRM platforms
  • Bilingual language proficiency