ZipRecruiter

Log In

1

Night Call Center Jobs (NOW HIRING)

notifyMD

Overnight Call Center Agent - Chesapeake

Chesapeake, VA · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chesapeake, VA Are you a night owl ready to be a vital voice for businesses and healthcare providers? notifyMD is hiring Overnight Call Center Agents to join our supportive and compassionate team. We ...

previous page

Showing results 41-60

All JobsCall Center JobsNight Call Center Jobs

Night Call Center information

See salary details

$10

$17

$25

How much do night call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for night call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a night call center?

A night call center is a customer support facility that operates during nighttime hours, typically to provide assistance to customers outside of regular business times. These centers handle inbound and outbound calls, addressing customer inquiries, technical issues, or service requests overnight. Night call centers are essential for businesses that serve customers across different time zones or require 24/7 support. Employees working in night call centers often follow rotating or fixed overnight shifts and need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a night call center representative?

To thrive as a Night Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is essential. Excellent listening, patience, and stress management skills help you stand out, especially during high-pressure or late-night situations. These competencies are critical for delivering consistent customer support, resolving issues efficiently, and maintaining service quality during non-standard hours.

What are some common challenges faced by night call center agents and how can they be managed?

Night call center agents often encounter challenges such as maintaining alertness during late hours and managing fatigue. To address these issues, teams typically encourage regular breaks, provide access to healthy snacks, and ensure a supportive work atmosphere. Additionally, night shifts may have fewer supervisors on-site, so strong communication skills and the ability to work independently are essential. Many centers also offer training and wellness programs to help agents adapt to night schedules and maintain work-life balance.

What is the difference between Night Call Center vs Customer Service Representative?

AspectNight Call CenterCustomer Service Representative
Work HoursPrimarily overnight or late shiftsDaytime or flexible hours
Work EnvironmentCall centers, often in a 24/7 settingOffice or remote, daytime hours
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Industry UsageCustomer support, technical support, salesCustomer support, sales, account management

Night Call Center roles focus on providing support during overnight hours, often in specialized call centers, while Customer Service Representatives typically work during daytime hours in various industries. Both roles require strong communication skills and customer service experience, but their schedules and work environments differ significantly.

More about Night Call Center jobs

What cities are hiring for Night Call Center jobs?

Cities with the most Night Call Center job openings:

What are the most commonly searched types of Call Center jobs?

The most popular types of Call Center jobs are:

What states have the most Night Call Center jobs?

States with the most job openings for Night Call Center jobs include:

What job categories do people searching Night Call Center jobs look for?

The top searched job categories for Night Call Center jobs are:

Night Call Center jobs near you
Infographic showing various Night Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Operator FT Geneva General Hospital Eve/Night Shift

Finger Lakes Health

Geneva, NY

Full-time

Posted 13 days ago

Finger Lakes Health rating

5.4

Company rating: 5.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Call Center Operator (Full-Time)

Location: Geneva, NY (On-Site)

Schedule
  • Full-Time - 72 Hours per Pay Period
  • Evening Shift: 3:00 PM - 11:00 PM
  • Night Shift: 11:00 PM - 7:00 AM
  • Includes 2 night shifts per week
  • Differentials Paid for Evening and Night Shifts
Position Summary

Join our team as a Call Center Operator, where you'll play a vital role in supporting hospital operations and delivering outstanding customer service. Under the supervision of the Director of Security, you will operate the Meridian I Telephone System console, manage the hospital's 24-hour answering service, paging system, and emergency response center, while providing courteous and professional assistance to patients, visitors, physicians, and staff.

This position requires excellent communication skills, the ability to multitask in a fast-paced environment, and a calm, professional demeanor during emergency situations.

Key Responsibilities
  • Operate the Meridian I Telephone System console efficiently and accurately.
  • Manage the hospital's 24-hour answering service and paging system.
  • Respond to emergency communications and activate appropriate response procedures.
  • Route incoming calls and provide accurate information to callers.
  • Perform general clerical and administrative duties.
  • Maintain confidentiality of patient and organizational information.
  • Provide exceptional customer service consistent with our Healing Environment standards.
  • Greet and assist patients, visitors, physicians, and staff in a courteous and professional manner.
  • Work collaboratively with all hospital departments to ensure effective communication.
QualificationsEducation

Required:

  • High School Diploma or GED

Preferred:

  • Business or Office Assistant degree
Experience

Preferred:

  • Previous switchboard or call center operator experience
  • Experience working with patients and/or handling emergency situations
Skills & Abilities
  • Outstanding customer service and communication skills
  • Ability to remain calm and professional during busy or stressful situations
  • Strong multitasking and organizational abilities
  • Ability to handle confidential information with discretion
  • Excellent interpersonal skills and teamwork
  • Sensitive and reassuring approach when interacting with patients and families
  • Ability to prioritize tasks while maintaining accuracy and professionalism
Licensure/Certifications
  • No licensure or professional certifications required.
Why Join Us?

At Finger Lakes Health, you'll be part of a team dedicated to delivering compassionate, high-quality care while supporting patients, visitors, and staff every day. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you.

FLH123

What Finger Lakes Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply