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Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

... or Night -Need to be able to work a Saturday OR Sunday every week -TOTAL = 40 hours - 32 hours ... Call Center - Machine Maintenance - Receptionist - Project Managers/Estimators - Office Manager ...

Conduent, Inc.

Call Center Representative

San Antonio, TX · On-site

$15/hr

Call Center Representative - Onsite in San Antonio, TX Are you passionate about helping others and ... Night Differential $1.50 extra per hour for shifts between 6 PM-6 AM all days, and/or Weekend Day ...

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How much do night call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for night call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a night call center?

A night call center is a customer support facility that operates during nighttime hours, typically to provide assistance to customers outside of regular business times. These centers handle inbound and outbound calls, addressing customer inquiries, technical issues, or service requests overnight. Night call centers are essential for businesses that serve customers across different time zones or require 24/7 support. Employees working in night call centers often follow rotating or fixed overnight shifts and need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Night Call Center Representative, and why are they important?

To thrive as a Night Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is essential. Excellent listening, patience, and stress management skills help you stand out, especially during high-pressure or late-night situations. These competencies are critical for delivering consistent customer support, resolving issues efficiently, and maintaining service quality during non-standard hours.

What are some common challenges faced by night call center agents and how can they be managed?

Night call center agents often encounter challenges such as maintaining alertness during late hours and managing fatigue. To address these issues, teams typically encourage regular breaks, provide access to healthy snacks, and ensure a supportive work atmosphere. Additionally, night shifts may have fewer supervisors on-site, so strong communication skills and the ability to work independently are essential. Many centers also offer training and wellness programs to help agents adapt to night schedules and maintain work-life balance.

What is the difference between Night Call Center vs Customer Service Representative?

AspectNight Call CenterCustomer Service Representative
Work HoursPrimarily overnight or late shiftsDaytime or flexible hours
Work EnvironmentCall centers, often in a 24/7 settingOffice or remote, daytime hours
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Industry UsageCustomer support, technical support, salesCustomer support, sales, account management

Night Call Center roles focus on providing support during overnight hours, often in specialized call centers, while Customer Service Representatives typically work during daytime hours in various industries. Both roles require strong communication skills and customer service experience, but their schedules and work environments differ significantly.

More about Night Call Center jobs
What cities are hiring for Night Call Center jobs? Cities with the most Night Call Center job openings:
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What states have the most Night Call Center jobs? States with the most job openings for Night Call Center jobs include:
What job categories do people searching Night Call Center jobs look for? The top searched job categories for Night Call Center jobs are:
Night Call Center jobs near you
Overnight Call Center Rep

Overnight Call Center Rep

Ultimate LLC

Eden Prairie, MN

$21.50/hr

Other

Posted 3 days ago

Job description

Job Description
Overnight Call Center Rep
Location: Eden Prairie (Minnesota)
Join a 24/7 operations team supporting shipment tracking and logistics for thousands of customers. This is a fast-paced, high-volume overnight role ideal for detail-oriented individuals who thrive in structured, team environments.
Schedule

  • Training (5 weeks): Mon-Fri, 3:30 PM - 12:00 AM
  • Post-training: Primarily overnight shifts (11:30 PM - 8:00 AM), including weekends
  • Candidates should expect to remain on night shift for ~1 year
  • Pay: $21.50/hr
Responsibilities
  • Track shipments, create and manage orders, and update load information
  • Respond to customer and carrier inquiries (primarily email and phone)
  • Follow SOPs to ensure accurate and timely execution
  • Monitor inboxes and task queues in a high-volume environment
  • Document updates and escalate issues as needed
Qualifications
Required:
  • High school diploma or GED
  • Customer service experience
  • Ability to work overnight/weekend shifts
Preferred:
  • Logistics, call center, or dispatch experience (retail, hospitality, food & beverage industries ok)
  • Microsoft Office proficiency
  • Strong attention to detail and communication skills
Additional Details
  • Structured training and growth opportunities
  • Contract-to-hire potential

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Job Reference: JN -062026-423812

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