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9 11 Memorial Jobs (NOW HIRING)

9/11 Memorial and Museum

Network Analyst

Manhattan, NY · On-site

$110K - $120K/yr

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration ...

9/11 Memorial and Museum

Network Analyst

Manhattan, NY · On-site

$110K - $120K/yr

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration ...

9/11 Memorial and Museum

Network Analyst

Manhattan, NY · On-site

$110K - $120K/yr

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration ...

9/11 Memorial & Museum

Network Analyst

Manhattan, NY · On-site

Participate in the Annual 5K Fundraiser and 9/11 Commemoration, as assigned. * Assist with other special projects and events in support of 9/11 Memorial & Museum, as assigned. Qualifications/Skills ...

New

9/11 Memorial & Museum

Network Analyst

Manhattan, NY · On-site

Participate in the Annual 5K Fundraiser and 9/11 Commemoration, as assigned. * Assist with other special projects and events in support of 9/11 Memorial & Museum, as assigned. Qualifications/Skills ...

New

State of Indiana

Stores Clerk

Indianapolis, IN · On-site

$15.17/hr

  • PTO

... 9/11 Memorial. Role Overview: This stores clerk role will process guest ticket sales at the museum entrance. Additionally, the stores clerk will process gift shop purchases and assist in managing ...

SPC Co.

Safety Manager

Manhattan, NY · On-site

$155K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... 9/11 Memorial and Museum. You'll be part of building state-of-the-art fixed and moveable flood barriers, upgrading drainage infrastructure, and constructing a new pump station along Route 9A. When ...

SPC Co.

Safety Manager

Manhattan, NY · On-site

$175K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... 9/11 Memorial and Museum.You'll be part of building state-of-the-art fixed and moveable flood barriers, upgrading drainage infrastructure, and constructing a new pump station along Route 9A. When ...

SPC Co.

Safety Manager

Manhattan, NY

$155K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... 9/11 Memorial and Museum. You'll be part of building state-of-the-art fixed and moveable flood barriers, upgrading drainage infrastructure, and constructing a new pump station along Route 9A. When ...

GovernmentJobs.com

Firefighter Paramedic

Red Oak, TX · On-site

  • Medical

  • Retirement

  • PTO

Personnel Days - 2 regular and 1 for 9/11 Memorial Holiday * Health Insurance - 100 % for employee medical insurance * Sick Leave Other Incentives include: * Certification pay * TCFP Structural ...

City of Glenn Heights

Firefighter Paramedic

Red Oak, TX · On-site

$77K/yr

  • Medical

  • Retirement

  • PTO

Retirement 2:1 match at 6% Texas Municipal Retirement System Vacation - 12 days per year Paid Holidays - 12 per year Personnel Days - 2 regular and 1 for 9/11 Memorial Holiday Health Insurance - 100 ...

City of Glenn Heights

Firefighter Paramedic

Red Oak, TX · On-site

  • Medical

  • Retirement

  • PTO

Personnel Days - 2 regular and 1 for 9/11 Memorial Holiday * Health Insurance - 100 % for employee medical insurance * Sick Leave Other Incentives include: * Certification pay * TCFP Structural ...

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How much do 9 11 memorial jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for 9 11 memorial in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $10.58 and $18.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by staff working at the 9/11 Memorial, and how are they addressed?

Staff at the 9/11 Memorial often encounter emotionally charged situations as they interact with visitors who may be grieving or reflecting on personal losses. Providing empathetic support while maintaining professionalism is essential, and employees are typically trained in customer service and trauma sensitivity. Additionally, staff must be knowledgeable about security protocols and historical details to ensure both safety and an informative visitor experience. Regular team meetings and access to support resources help address these challenges and foster a supportive work environment.

What are the key skills and qualifications needed to thrive as a 9/11 Memorial Museum guide?

To thrive as a 9/11 Memorial Museum Guide, you need a strong background in history, public speaking, and customer service, often supported by a degree in history, museum studies, or a related field. Experience with visitor management systems and familiarity with audio-visual equipment are typically required. Exceptional interpersonal skills, sensitivity, and the ability to communicate complex and emotional topics clearly are crucial soft skills. These qualities ensure respectful, informative, and engaging experiences for visitors while honoring the significance of the memorial.

What does a 9/11 Memorial worker do?

9/11 Memorial workers are individuals employed at the National September 11 Memorial & Museum in New York City. Their roles include guiding visitors, providing historical information, maintaining the memorial site, managing security, and supporting special events. They help educate the public about the events of September 11, 2001, honor the victims, and ensure the memorial remains a respectful and informative space. Some workers may also assist with archives, research, and administrative tasks related to the museum's exhibitions and programs.

What is the difference between 9 11 Memorial vs 9 11 Memorial Architect?

Aspect9 11 Memorial9 11 Memorial Architect
Required CredentialsMinimal formal credentials, often volunteer or staff rolesProfessional architecture license, design credentials
Work EnvironmentPublic memorial site, maintenance, visitor servicesDesign studios, construction sites, project meetings
Employer & IndustryNonprofit organizations, memorial foundationsArchitectural firms, design industry
Common Search IntentVisitor info, memorial significanceDesign process, project management

The 9 11 Memorial involves roles focused on maintenance and visitor engagement, often with minimal formal credentials. In contrast, a 9 11 Memorial Architect is a licensed professional responsible for designing the memorial, requiring specific credentials and working within architectural firms. While both are connected to the memorial, their roles differ significantly in scope and expertise.

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9 11 Memorial jobs near you
Infographic showing various 9 11 Memorial job openings in the United States as of August 2026, with employment types broken down into 5% As Needed, 75% Full Time, 18% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,050 per year, or $17.3 per hour.

Retail Associate (Part-Time)

9/11 Memorial and Museum

Manhattan, NY • On-site

$25.75/hr

Part-time

Re-posted 6 days ago

Job description

JOB TITLE: Retail Associate (Part-time)
DEPARTMENT: Strategy & Operations
REPORTS TO: Retail Operations Manager
CLASSIFICATION: Non-exempt
SALARY: $25.75 per hour
DATE: July 2026
POSITION OVERVIEW
As a Retail Associate at the 9/11 Memorial & Museum, you will play a key role in creating a memorable and respectful experience for visitors from around the world. This is an opportunity to work in a deeply meaningful setting, where you'll not only deliver exceptional customer service but also be a part of honoring and preserving the legacy of 9/11, ensuring every visitor's experience is impactful and respectful. In this position, you'll be responsible for the daily operations of the Museum store, café, outdoor carts, and Audio Guide Desk.
ROLE AND RESPONSIBILITIES:
  • Proactively greet and welcome visitors, providing excellent customer service in the retail areas which include the Museum Store, Café, Audio Guide desk and Retail Carts on the Memorial.
  • Cultivate a strong knowledge of products and brand storytelling to enhance visitor interactions and sales.
  • Remain mobile and engaged with customers on the sales floor, ready to assist with product inquiries or needs.
  • Encourage mission support by asking for donations.
  • Ensure the store, café, and retail cart areas are clean, organized, and visually presentable to visitors.
  • Foster a positive and professional work environment by collaborating with team members from across the organization.
  • Uphold institutional policies and procedures while maintaining outstanding customer service.
  • Accurately process transactions, including cash and credit card payments, following all financial and organizational policies.
  • Assist with receiving deliveries, unpacking, organizing stock, ensuring timely replenishment, and performing inventory and cycle counts.
  • Communicate any operational or customer service challenges promptly to management for resolution.

ASSOCIATES ARE EXPECTED TO
  • Work part-time, 16-29 hours per week
  • Work weekends and holidays
  • Wear a museum-issued uniform
  • Work both outdoors on the memorial and indoors at the museum in all weather
  • Stand for long hours
  • Take direction from Supervisors and Managers
  • Demonstrate strong interpersonal and communication skills
  • Be comfortable working with a diverse international public in a busy environment

QUALIFICATIONS/SKILLS REQUIREMENTS
  • 1-3 years' experience in retail store sales
  • Excellent customer/guest service skills
  • Highly responsible and reliable
  • Ability to work both as part of a productive team and independently

Work Environment and Physical Considerations
The physical demands and work environment described in this job are typical of what you can expect and are important for successfully carrying out the essential responsibilities of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff. The employee will be required to stand for long hours and be able to lift heavy boxes up to 40 lbs.
The work environment includes both indoor and outdoor settings, and while the noise level is generally low, you'll find that it's a relaxed and comfortable place to work. There are no special protective devices required in the retail environment.
The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at careers@911memorial.org with your specific accommodation request.
The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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