Capacity Planning Analyst Call Center Jobs (NOW HIRING)

Capacity Planning Analyst - Gerber Childrenswear, LLC
Company Overview
At Gerber Childrenswear we stand for quality, everyday comfort, and safety. From the clothes we design to the fabrics we select, to our focus on sustainability and community, we have got what baby needs for their first 1000 days and from one generation to the next.
Our Team
Our mission is to be trusted partners to those all responsible for the parenting journey. Every day we do this by seeking to answer the question - Will this be safe and bring comfort and joy to every child?
We are dedicated to our mission and passionate about collaboration, moving quickly, breaking down barriers, leveraging technology, eliminating bureaucracy and constantly striving to evolve. Our cultural foundation is built on quality, trust, and value, all bundled together in 90 years of happy little clients while focused on continuously improving to ensure many more years of happy little clients.
POSITION SUMMARY- Capacity Planning Analyst
The Capacity Planning Analyst is responsible for analyzing projected demand, inventory, through-put and overall capacity across all departments within the distribution center to ensure efficient workflow, productivity, and service performance. This role partners closely with Operations, Inventory Control, Transportation, and Leadership teams to forecast workload demands, optimize staffing plans, and support continuous improvement initiatives across the warehouse operation.
The analyst uses data-driven decision-making to balance customer demand, labor utilization, throughput, and operational efficiency while maintaining safety and quality standards.
FUNCTIONS OF THE JOB:
• Develop daily, weekly and seasonal warehouse throughput requirements based on projected inbound and outbound demands.
• Develop weekly and seasonal storage requirements versus capacity across both active and reserve locations within the warehouse.
• Plan warehouse slotting for all programs well in advance of goods arriving to the warehouse to allow for efficient warehouse through-put.
• Identify operational bottlenecks and recommend solutions to improve efficiency.
• Generate operational reports and dashboards related to productivity, labor utilization, service levels, and capacity metrics.
• Track KPIs including:

1. Units processed per hour
2. Labor productivity
3. Dock turnaround time
4. Overtime utilization
5. Storage utilization
6. Order throughput

• Collaborate with Operations Managers and Supervisors to align staffing with workload demands.
• Create inventory flow and space utilization plans for unique programs.
• Monitor system-generated workload forecasts and adjust plans as needed.
• Ensure planning practices support OSHA compliance and safe operational workflows.
Marginal Functions: None identified
Physical/Visual Activities or Demands: Physical/visual activities or demands that are commonly associated with the performance of the functions of this job.

1. While performing the duties of this job, the employee is regularly required to sit, talk, and hear.

POSITION QUALIFICATION REQUIREMENTS:
Education/Experience:
• Bachelor's degree in Supply Chain, Logistics, Business Analytics, Industrial Engineering, or related field preferred.
• 2-5 years of experience in distribution center operations, labor planning, logistics analysis, or supply chain analytics preferred.
• Experience in retail, apparel, or consumer goods distribution preferred.
Skills and Abilities which may be representative but not all inclusive of those commonly associated with this position:
• Strong analytical and problem-solving skills.
• Advanced Excel skills required (Pivot Tables, VLOOKUP/XLOOKUP, formulas, data analysis).
• Experience with Warehouse Management Systems (WMS) preferred.
• Knowledge of labor management systems and forecasting tools preferred.
• Strong communication and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.
Machines, Tools, Equipment and Work Aids which may be representative but not all inclusive of those commonly associated with this position:
Computer knowledge - proficient in current office applications
License(s) /Certification(s) Required: None Required
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
"Commonly associated" is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.
All activities, Demands, Conditions and Requirements are linked to Essential Job Functions unless marked with an asterisk which denotes linkage only to marginal function(s).