Capacity Planning Analyst Call Center Jobs (NOW HIRING)

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Job Title

About your role:

You will develop and maintain forecasting and capacity planning models that support print production readiness, staffing, equipment planning, and client commitments. You will work with partners across Operations to analyze volume trends, evaluate capacity impacts, and improve planning accuracy. Your work helps Output Services make informed operational decisions and meet service commitments.

What you'll do:

• Develop rolling production forecasts using historical volume data, product mix trends, and business inputs from Finance, Customer Service, client forecasts, and Operations
• Evaluate forecast accuracy, identify sources of variance, and refine forecasting methodologies to improve model performance over time
• Design and maintain capacity planning models that support facility, equipment, staffing, schedule, business continuity planning, and materials planning decisions
• Analyze operational data using SQL, Python, Snowflake, and Power BI to generate reporting, control charts, scenario models, and planning insights
• Perform what-if analyses to assess the operational impact of changes in schedules, staffing levels, machine capacity, run rates, product mix, and client volumes
• Advise business leaders on schedule adjustments, overtime needs, downtime planning, alternate production processes, and workload balancing across facilities
• Support business case development for equipment investments and new client opportunities by translating volume forecasts and capacity needs into financial and operational inputs
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 4+ years of experience in data analysis, forecasting, capacity planning, production planning, or operations analytics
• 4+ years of experience using SQL to query, validate, and analyze operational or production data
• 4+ years of experience building analytical models, dashboards, or reports using Python, Snowflake, Power BI, or similar data and visualization tools
• 4+ years of experience identifying trends, measuring variance, and translating data into operational recommendations for business partners or leadership
• Bachelor's degree in Data Analytics, Statistics, Mathematics, Industrial Engineering, Business Analytics, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience supporting forecasting, scheduling, or capacity planning in a production, print, mail, or operations environment
• Experience building scenario models or what-if analyses to support staffing, equipment, or facility decisions
• Experience contributing to business cases for capital investments or operational changes
• Experience presenting analytical findings to senior leaders

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contactAskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements.Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.