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Remote Global Engagement Center Jobs (NOW HIRING)

The Pennsylvania State University

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... Reporting to the Associate Director for Global Academic Engagement, this position provides advanced ...

Encoura

Engagement Ambassador - UC Berkeley

$19.61/hr

Must be able to work remote - Supervisors and Managers will be remote, available via online ... Center Hours: * Sunday 1:30 - 4:30 pm Pacific Time (PT) * Monday 1:00 - 4:00 pm, 5:00 - 8:00 pm PT

Twilio

Principal Product Manager

Our dedication to remote-first work, and strong culture of connection and global inclusion means ... You'll shape APIs that power global engagement with billions of people. With a customer-focused and ...

Jobs for Lebanon

Sales Representative

Boston, MA · Remote

The Global Engagement Catalyst is a fully remote position and is currently 100% commission based. Global Engagement Catalyst objectives include: Managing both our existing sales pipeline and ...

Intake Solutions of America

$17.50 - $22.50/hr

... Center Hiring North Carolina Residents Only Come join a dynamic Team with a Purpose to Provide ... This remote position offers the opportunity to make a meaningful impact while developing valuable ...

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Remote Global Engagement Center information

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$27K

$77.8K

$136.5K

How much do remote global engagement center jobs pay per year?

As of Jul 28, 2026, the average yearly pay for remote global engagement center in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Global Engagement Center Specialist, and why are they important?

To thrive as a Remote Global Engagement Center Specialist, you need strong communication skills, cultural awareness, and customer service experience, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, virtual collaboration tools, and possibly multilingual abilities are highly valuable. Adaptability, problem-solving, and empathy are essential soft skills for building rapport and effectively addressing diverse global client needs. These skills are crucial for delivering seamless support and fostering positive relationships in an international, remote work environment.

What is a Remote Global Engagement Center?

A Remote Global Engagement Center is a centralized team or facility that manages customer interactions, support, and outreach for an organization on a global scale, but with its staff operating remotely rather than from a single physical location. These centers typically handle communications through various channels such as email, phone, chat, and social media, enabling businesses to provide 24/7 support and engagement to customers worldwide. Remote Global Engagement Centers leverage technology to coordinate teams across different time zones and regions, ensuring consistent and scalable customer experiences.

How does a Remote Global Engagement Center team typically collaborate across different time zones and cultures?

Working in a Remote Global Engagement Center often means collaborating with colleagues and customers from various countries and time zones. Teams usually rely on digital communication tools like video conferencing, instant messaging, and project management platforms to stay connected. It's common to have flexible meeting times to accommodate different schedules, and there is a strong emphasis on cultural sensitivity and clear communication. Team members are encouraged to be proactive in sharing updates and respecting diverse work styles, which helps build a cohesive and effective global team.

What is the difference between Remote Global Engagement Center vs Customer Support Specialist?

AspectRemote Global Engagement CenterCustomer Support Specialist
CredentialsTypically requires communication, language, or regional expertise; sometimes certifications in customer serviceUsually requires customer service experience; certifications vary
Work EnvironmentRemote, team-based, often global, with focus on engagement and outreachRemote or on-site, focused on handling customer inquiries and issues
Employer & Industry UsageCommon in multinational corporations, tech, and service industries for global outreachWidespread across retail, tech, and service sectors for direct customer interaction

The Remote Global Engagement Center and Customer Support Specialist roles both involve customer interaction but differ mainly in scope. The Engagement Center focuses on global outreach and engagement strategies, often requiring language skills and regional knowledge. In contrast, Customer Support Specialists handle direct customer inquiries and issue resolution. Both roles are essential in customer service but serve different functions within organizations.

More about Remote Global Engagement Center jobs
What cities are hiring for Remote Global Engagement Center jobs? Cities with the most Remote Global Engagement Center job openings:
What are the most commonly searched types of Global Engagement Center jobs? The most popular types of Global Engagement Center jobs are:
What states have the most Remote Global Engagement Center jobs? States with the most job openings for Remote Global Engagement Center jobs include:
What job categories do people searching Remote Global Engagement Center jobs look for? The top searched job categories for Remote Global Engagement Center jobs are:
Remote Global Engagement Center jobs near you
Infographic showing various Remote Global Engagement Center job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.
Program Manager, EDGE (Experiential Digital Global Engagement)

Program Manager, EDGE (Experiential Digital Global Engagement)

The Pennsylvania State University

On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

APPLICATION INSTRUCTIONS:
  • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  • If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

This is a/an 75% full-time equivalency (FTE) job with months off. The number of months off will be determined by the position's FTE percentage. The timing of months off will be set to meet the needs of the unit and the essential duties of the position. Questions related to HR105 FTE positions should be directed to the hiring manager during the interview process. This position is eligible for benefits associated with any full-time position. The salary grade and range listed in the posting is reflective of a 100% Full-time position. Full-time equivalency job offers may fall outside of the listed range due to the assigned percentage of effort.

POSITION SPECIFICS

Penn State Global seeks a collaborative and innovative professional to serve asProgram Manager, EDGE (Experiential Digital Global Engagement)within the Global Learning unit. Reporting to the Associate Director for Global Academic Engagement, this position provides advanced programmatic leadership and exercises a high level of independent judgment in shaping the direction, priorities, assessment, and long-term growth of Penn State's project-based international virtual exchange initiatives.

The EDGE Program Manager works independently and in partnership with faculty, academic units, and international institutions to guide the design, integration, and evaluation of structured, faculty-led virtual collaborations across colleges and campuses.The role emphasizes consultative leadership, subject-matter expertise, program assessment, and strategic influence rather than coordination of individual activities, supporting scalable and sustainable global learning opportunities that advance Penn State's broader global engagement and instructional goals.

This appointment is a 75% full-time equivalent (FTE), with a work schedule of 40 hours per week during the academic year (August 15 through May 15). The role does not require work during the summer period and is benefits-eligible on a prorated basis.

Key Responsibilities

  • Provide leadership for the design, implementation, and growth of the EDGE program (a project-based international virtual exchange initiative aligned with Penn State's global learning priorities)

  • Serve as subject matter expertin virtual exchange pedagogy

  • Workcloselywith faculty to design and implement EDGE projects intoPenn Statecourses

  • Design and deliver training, workshops, and consultations related toproject-based international virtual exchangeand global learning best practices

  • Build,maintain, and strengtheninternationalinstitutional partnershipsthatsupport virtual exchange

  • Develop and useclearassessmentstrategies to evaluatestudent learning outcomes andoverallprogram impact

  • Leadprogramreporting efforts by documenting outcomes,keymetrics, and lessons learned for internalleadership, faculty,and externalpartners

  • Serve as anadvocate for EDGE by promoting its value, outcomes, and pedagogical approach across Penn State and with external partners tofaculty participation andencourage broader adoption

  • Overseeprogram operations,includingplanning,reporting, and budget coordinationin collaborationwith the Associate Director

  • Collaborateacross Penn State Global and academic unitstosupport programquality, alignment,andlong-termsustainability

  • Contribute to broader global academic engagement efforts within Penn State Global, as appropriate, including participation in cross-unit initiatives, working groups, or events

  • Support special projects, pilot initiatives, and related responsibilities as assigned

  • Respond to evolving program and institutional needs

Required Qualifications

  • Provenexperience workingindependently and partneringwith faculty oncurriculumor coursedevelopment

  • Experience managing cross-institutional or international partnerships

  • Strong project management, communication, and analytical skills, with the ability to oversee multiple initiatives simultaneously

  • Demonstrated commitment to inclusive and equitableapproaches toglobal learning

Preferred Qualifications

  • Master's degree in Higher Education, International Education, Educational Technology, Global Studies, or related field

  • 5 years ofrelevantexperience in global education, virtual exchange, COIL, or internationalacademicprogramming

  • Demonstrated ability to influence and persuade faculty, staff, and partners to adoptinnovativeteaching practices and newpedagogical approaches

  • Teaching experiencein higher education or related settings

  • Experience implementing at least two EDGE/COIL projects in the classroom

  • Experienceimplementing or scalingproject-basedvirtual exchangeat a research-intensiveor decentralizedinstitution

  • Familiarity with global learningor intercultural learningassessment frameworks

  • Experience managingprogram budgets, grants,or external funding

  • Experience working effectivelyacross complex academic andadministrativeenvironments

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Bachelor's Degree 3+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $59,580.00 - $86,400.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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About Pennsylvania State University

Sourced by ZipRecruiter

Pennsylvania State University, often referred to as Penn State, is a major, public, research-intensive university located in University Park, PA, US. This esteemed institution serves as an important player within the education industry, offering a plethora of academic programs across various disciplines. The university was founded in 1855 with the mission to provide quality education, advanced research, and service to society. Penn State holds firmly to values of integrity, respect, and excellence, fostering a diverse and inclusive community. The university is renowned for its research productivity and its high-ranking programs in areas like engineering, business, and education. One notable achievement of the institution is its designation as a "R1: Doctoral Universities – Very high research activity," demonstrating its commitment to scholarship and discovery.

Industry

Education

Company size

11 - 50 Employees

Headquarters location

University Park, PA, US

Year founded

1855

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