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Telephony Support Jobs (NOW HIRING)

Segoso

Telephony System Administrator

This role supports business operations by managing system configurations, telephony services, user access, campaign settings, integrations, reporting, and troubleshooting activities. The ...

Fresno Nephrology Medical Group

Medical Assistant

Fresno, CA · On-site

$17.50 - $22.25/hr

Knowledge of computer/telephony support, preferably in a health care environment * Strong customer service background, preferably in health care environment * Excellent verbal communication skills

Taylor Corp

Telephony IT Tech

North Mankato, MN · On-site

Provide support to users of the telephony related hardware and software applications as part of the phone squad support team * Researches error messages and takes necessary actions * Identify ...

National Debt Relief, LLC.

Senior Telephony Engineer

$127K - $146K/yr

Administer, support, and enhance Salesforce Service Cloud Voice, Amazon Connect, and Five9 environments. * Lead the design and maintenance of integrations between telephony platforms and Salesforce ...

IPsoft

IP Telephony Engineer

Austin, TX

We globally support a wide range of enterprise customers, service providers and telecommunications ... IP Telephony infrastructure, including design, implementation and ongoing management ...

Borland Groover

IT Specialist I

Jacksonville, FL · On-site

Provide Tier I support for commonly used business and clinical applications, including EHR, practice management, Microsoft 365, email, Teams, telephony, faxing, scanning, document management, and ...

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Telephony Support information

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$14

$26

$44

How much do telephony support jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for telephony support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Telephony Support role can potentially pay $2000 or more weekly if it involves high-volume call handling, specialized technical skills, or working for companies with premium pay rates. Achieving this income may require working full-time, gaining relevant certifications, and developing expertise in customer service, troubleshooting, or technical support tools. Earning this level of income from home often depends on experience, workload, and the employer's pay structure.

What are the key skills and qualifications needed to thrive as a Telephony Support Specialist, and why are they important?

To thrive as a Telephony Support Specialist, you need a solid understanding of telecommunications systems, troubleshooting techniques, and customer service principles, often supported by relevant technical certifications. Familiarity with VoIP platforms, PBX systems, ticketing tools, and network diagnostics software is typically required. Excellent communication, problem-solving abilities, and patience help you effectively resolve issues and support users. These skills ensure seamless telephony operations, minimize downtime, and enhance user satisfaction.

What is Telephony Support?

Telephony Support refers to the assistance provided for telephone systems, including setting up, troubleshooting, and maintaining voice communication equipment and software. Professionals in this role handle issues related to VoIP (Voice over Internet Protocol), traditional phone lines, call routing, and voicemail systems. They work to ensure that all telephony services are running smoothly and efficiently, often supporting both hardware and software components. Telephony Support is essential for businesses that rely on effective and reliable communication channels.

What are some common challenges faced in a Telephony Support role and how can they be addressed?

Telephony Support professionals often encounter challenges such as troubleshooting complex call quality issues, managing a high volume of support requests, and keeping up with evolving telephony technologies. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with end users, and stay current with system updates and new tools. Collaborating closely with network and IT teams can also help resolve issues efficiently and contribute to a positive user experience.

What is the difference between Telephony Support vs Help Desk Support?

AspectTelephony SupportHelp Desk Support
CredentialsTechnical certifications, such as Cisco or Microsoft certificationsITIL, CompTIA A+ or similar certifications
Work EnvironmentPrimarily involves troubleshooting and maintaining phone systems and VoIP servicesProvides general IT support across hardware, software, and network issues
Employer & Industry UsageTelecommunications, IT service providers, large corporationsIT departments, tech support companies, various industries
Search & Comparison IntentPeople looking for specialized phone system support rolesIndividuals seeking broad IT support roles

Telephony Support focuses specifically on troubleshooting and maintaining phone systems and VoIP services, requiring specialized certifications. Help Desk Support offers broader IT assistance across hardware, software, and networks. While both roles involve technical support, Telephony Support is more specialized in telecommunications, whereas Help Desk Support covers a wider range of IT issues.

What jobs pay $10,000 a month without a degree?

In telephony support, high earnings of $10,000 or more per month are uncommon without specialized skills or certifications. Typically, such income levels are associated with roles in sales, technical consulting, or management that may require experience, advanced knowledge, or industry certifications rather than formal degrees.

What skills are needed for telephony jobs?

Telephony support jobs require strong communication skills, problem-solving abilities, and technical knowledge of phone systems and software. Customer service skills and the ability to handle multiple calls efficiently are also important. Familiarity with troubleshooting tools and certifications like CompTIA A+ can enhance job prospects.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level support positions. Specialized roles requiring technical skills, such as Technical Support Manager or Customer Service Director, also tend to have higher compensation, especially in larger organizations or those serving enterprise clients.
More about Telephony Support jobs
What job categories do people searching Telephony Support jobs look for? The top searched job categories for Telephony Support jobs are:
Telephony Support jobs near you
Technical Support Analyst I

Technical Support Analyst I

Care Synergy Network

Fort Collins, CO • On-site

$23.53 - $27.65/hr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Job description

Care Synergy has an immediate opening for a Technical Analyst I.
LOCATION: Fort Collins, CO
STATUS: Full-time
SCHEDULE: Monday - Friday, 8am - 5pm
HOURLY PAY RANGE: $23.53 - $27.65
SUPPLEMENTAL PAY: Based on position, schedule and/or availability: Overtime
MILEAGE AND EXPENSE REIMBURSEMENT: Sixty-two and a half cents per mile - one of the highest in the industry!
CULTURE, BENEFITS AND PERKS:
  • We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
  • We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
  • Employer pays over 90% of employee medical premium in some plans
  • Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
  • Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave) and EIB (Extended Illness Bank): 18 days in the first year for FT team members
  • Seven Paid Holidays with an additional Floating Holiday
  • 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
  • Company-Paid Life and AD&D Insurance
  • Career & Logo wear
  • Education Reimbursement Program
  • Clinical Career Ladders
  • Certification Pay
  • Generous Discover-a-Star Team Member Referral Program
  • Team Member Service Awards
  • Early Wage Access
  • Legal and Identity Protection
  • Robust Leadership Development Training Programs

REWARDING WORK YOU WILL DO:
The Technical Support Analyst I position is primarily responsible for assisting employees with issues related to IT and tracking tickets within the help desk software. Inquiries may include troubleshooting user access issues, software questions, hardware issues, replace/install hardware, build/rebuild computers for distribution, and administrative tasks such as adding/deleting users from network & voice mail. Telephony support includes setting up new extensions, moving extensions and troubleshooting phone issues. When appropriate, contact vendors for support. Activate and distribute cell phones and other individual equipment. Train new users on how to use laptops and tablets, downloading after hour's reports, encrypting files, etc. Additionally, this position will assist in the day-to-day management of all servers and network & telephone components. Management of this equipment consists of assisting with or performing operating system and software upgrades and making necessary adjustments to improve system performance. Also included is monitoring and logging system performance.
  • Answers help desk calls, enters calls into help desk tracking software, going out on calls.
  • Provides support, maintenance and troubleshooting for servers, laptops, workstations, printers, peripheral equipment and software. Loads software and applies software fixes and updates.
  • Supplies telephony and WAN/LAN system configuration and maintenance.
  • Provides end user training (one on one, and occasionally in small groups).
  • Manages communication devices.
  • Monitors and logs system performance across all platforms.
  • Provides administrative functions such as adding new users and modifying distribution lists.
  • Maintains policy and procedure documentation.
  • Maintains on-call after hours ranging from every other week to one week per month as need arises.
  • Up to 40% travel across the Front Range
  • Other duties as assigned.

WHAT WE ARE GOING TO LOVE ABOUT YOU:
  • Minimum Education: High School Diploma
  • Minimum Experience: One (1) year Help Desk experience

PHYSICAL REQUIREMENTS: Ability to lift/carry a minimum of 30 lbs.
Care Synergy is a network of mission driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life.
The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado's Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs.
Across the Care Synergy network, the organizations provide significant community impact, including more than 7,000 hospice patients served annually, more than 2,000 palliative care patients, more than 355,000 hospice days of care each year, and more than $1.6 million in charitable care provided annually.
Care Synergy affiliated programs include The Denver Hospice, Pathways Hospice, Pikes Peak Hospice and Palliative Care, Colorado Visiting Nurse Association, CAPABLE, and Superior Medical Equipment, along with PACE programs including Colorado PACE and Pathways PACE.
If you need assistance completing the electronic application please contact our Talent Acquisition team via email at cs-recruitment@caresynergynetwork.org. You may also call the Human Resources Department at (303) 228-5647. Applications can be completed in-person at any one of our affiliate office locations.
The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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