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Telephony Support Jobs (NOW HIRING)

ArnAmy, Inc.

Customer Support Technician

Jacksonville, FL

$17 - $23/hr

Document work performed and resolutions.  Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.  Perform basic network and telephony support. Provide on ...

Brown University Health

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...

Ascend

Telephony Program Manager

Palo Alto, CA

$85K - $90K/yr

Develops new programs to support the strategic direction of the department. * Drive phone number ... Manages Telephony program design and structure to align with organizations' key initiatives and ...

Brown University Health

Sr UC Analyst

Providence, RI

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...

Taylor Corp

Telephony IT Tech

North Mankato, MN

Provide support to users of the telephony related hardware and software applications as part of the phone squad support team * Researches error messages and takes necessary actions * Identify ...

Tulsa Tech

Tier II Support Technician

Tulsa, OK · On-site

$48.25K - $53.66K/yr

Provide Level One telephony support by troubleshooting IP based phones, basic user inquiries and customer concerns. * Provide Audio/Video (A/V) support by installing, maintaining, and troubleshooting ...

Insentra

$70K - $90K/yr

Provide end-user support across hardware, software, and connectivity. * Assist with VoIP system deployments and IP telephony support. * Maintain documentation and contribute to system improvement ...

Brownhealth

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified communications infrastructure and systems providing voice services (IP telephony, analog, and ...

Fresno Nephrology Medical Group

Medical Assistant

Fresno, CA · On-site

$17.50 - $22.25/hr

Knowledge of computer/telephony support, preferably in a health care environment * Strong customer service background, preferably in health care environment * Excellent verbal communication skills

Ensemble Health Partners, Inc.

Senior Engineer, Telephony

$107K - $146.90K/yr

Participate in on-call rotations to provide after-hours support for critical incidents or emergencies. * Stay up-to-date with industry trends and best practices in telephony, contact center ...

Fresno Nephrology Medical Group

Medical Assistant

Fresno, CA · On-site

$17.50 - $22.25/hr

Knowledge of computer/telephony support, preferably in a health care environment * Strong customer service background, preferably in health care environment * Excellent verbal communication skills

National Debt Relief, LLC.

Senior Telephony Engineer

$127.50K - $146.50K/yr

Administer, support, and enhance Salesforce Service Cloud Voice, Amazon Connect, and Five9 environments. * Lead the design and maintenance of integrations between telephony platforms and Salesforce ...

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Telephony Support information

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$14

$26

$44

How much do telephony support jobs pay per hour?

As of May 30, 2026, the average hourly pay for telephony support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephony Support Specialist, and why are they important?

To thrive as a Telephony Support Specialist, you need a solid understanding of telecommunications systems, troubleshooting techniques, and customer service principles, often supported by relevant technical certifications. Familiarity with VoIP platforms, PBX systems, ticketing tools, and network diagnostics software is typically required. Excellent communication, problem-solving abilities, and patience help you effectively resolve issues and support users. These skills ensure seamless telephony operations, minimize downtime, and enhance user satisfaction.

What are some common challenges faced in a Telephony Support role and how can they be addressed?

Telephony Support professionals often encounter challenges such as troubleshooting complex call quality issues, managing a high volume of support requests, and keeping up with evolving telephony technologies. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with end users, and stay current with system updates and new tools. Collaborating closely with network and IT teams can also help resolve issues efficiently and contribute to a positive user experience.

What is Telephony Support?

Telephony Support refers to the assistance provided for telephone systems, including setting up, troubleshooting, and maintaining voice communication equipment and software. Professionals in this role handle issues related to VoIP (Voice over Internet Protocol), traditional phone lines, call routing, and voicemail systems. They work to ensure that all telephony services are running smoothly and efficiently, often supporting both hardware and software components. Telephony Support is essential for businesses that rely on effective and reliable communication channels.

What is the difference between Telephony Support vs Help Desk Support?

AspectTelephony SupportHelp Desk Support
CredentialsTechnical certifications, such as Cisco or Microsoft certificationsITIL, CompTIA A+ or similar certifications
Work EnvironmentPrimarily involves troubleshooting and maintaining phone systems and VoIP servicesProvides general IT support across hardware, software, and network issues
Employer & Industry UsageTelecommunications, IT service providers, large corporationsIT departments, tech support companies, various industries
Search & Comparison IntentPeople looking for specialized phone system support rolesIndividuals seeking broad IT support roles

Telephony Support focuses specifically on troubleshooting and maintaining phone systems and VoIP services, requiring specialized certifications. Help Desk Support offers broader IT assistance across hardware, software, and networks. While both roles involve technical support, Telephony Support is more specialized in telecommunications, whereas Help Desk Support covers a wider range of IT issues.

More about Telephony Support jobs
What job categories do people searching Telephony Support jobs look for? The top searched job categories for Telephony Support jobs are:
Telephony Support jobs near you
Infographic showing various Telephony Support job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 6% Physical, and 94% Hybrid job distribution, with an average salary of $54,179 per year, or $26 per hour.
Customer Support Technician

Customer Support Technician

ArnAmy, Inc.

Jacksonville, FL

$17 - $23/hr

Other

Posted 9 days ago

Job description

Job Purpose:

 Provide computer and user support including, but not limited to, installation and configuration of hardware

and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve

tickets as assigned. Document work performed and resolutions.

 Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.

 Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other

OIT technical staff. Travel between FDOT locations required 25% - 40%.

About the Candidate:

Qualifications

Education - High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate degree in from an accredited


Required Experience

This position requires the following experience and/or knowledge:   

1. Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.

 

Job Specific Knowledge, Skills and Abilities

 

1. Concentration and desire to work in desktop support.

2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,

printers, mobile devices.

3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven

troubleshooting procedures.

4. Assist in coordinating audio-visual setup and videoconference support.

5. Assist with annual inventory scanning and equipment surplus.

6. Install, configure, and update software.

7. Participate in team projects, meetings and assignments.

8. Responsible for reading and following the Department’s Procedures and Policies.

9. Responsible for understanding and enforcing the Department’s Policies and Procedures.

10. Responsible for documenting solutions to Technology issues.

11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.

12. Perform other related duties as assigned.

13. Ability to lift up to 50 lbs.

14. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

About ArnAmy, Inc.:

ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client''s success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee’s BEST in IT Solutions – 2017 &2016) excellent and talented team.

ArnAmy, Inc.  provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status.  Women and Minorities are encouraged to apply.

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