ZipRecruiter

Log In

1

Cisco Tac Engineer Jobs (NOW HIRING)

TEKsystems

Cisco Webex Calling Administrator

Dallas, TX

$25 - $35/hr

The engineer will support user and device migrations, locations, phone numbers, calling features ... Coordinate with networking teams, telecom carriers, Cisco TAC, and business stakeholders. Develop ...

New

TEKsystems

Cisco Webex Calling Administrator

Dallas, TX

$25 - $35/hr

The engineer will support user and device migrations, locations, phone numbers, calling features ... Coordinate with networking teams, telecom carriers, Cisco TAC, and business stakeholders. Develop ...

New

Cisco

OR · On-site

$102K - $128K/yr

The Customer Reliability Engineering team is the deep technical escalation tier for ... Own Hypershieldcases escalated from Cisco TAC through to resolution, engaging customers directly as ...

Cisco

Software Engineering Technical Leader

Boxborough, MA · On-site +1

$163K - $234K/yr

We manage the toughest technical issues for Cisco Contact Center solutions, working side by side with TAC, engineering, and global operations to solve problems customers can't solve on their own. Our ...

Metron

Senior Network Engineer

Reston, VA · On-site

$108K - $148K/yr

Our Reston, VA offices is seeking a Senior Network Engineer to support enterprise network ... Coordinate Cisco TAC, carrier, ISP, and vendor support cases through resolution. * Follow formal ...

cp87

Infrastructure Support Engineer

Charlotte, NC

$105K - $137K/yr

Infrastructure Support Engineer Department: Technology Reporting Relationship: Reports to the ... including Cisco TAC) to maintain high availability and performance. * Performs routine ...

Cisco

Software Engineer, Solutions Engineering

Milpitas, CA · On-site

$155K - $222K/yr

... Cisco AI tools. * Improve development velocity through close partnership with engineering, product management, design, sales, TAC, and customer-facing teams. * This provides an excellent opportunity ...

next page

Showing results 1-20

All JobsCisco Tac Engineer Jobs

Cisco Tac Engineer information

See salary details

$19

$59

$81

How much do cisco tac engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for cisco tac engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cisco TAC engineer, and why are they important?

To thrive as a Cisco TAC Engineer, you need a deep understanding of networking fundamentals, Cisco technologies, and relevant certifications such as CCNA, CCNP, or CCIE. Proficiency with Cisco hardware and software, troubleshooting tools, and ticketing systems like Salesforce or ServiceNow is typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you excel in resolving complex technical issues and supporting customers. These skills are crucial for delivering rapid, accurate solutions and maintaining customer trust in high-pressure technical support environments.

How does a Cisco TAC engineer typically collaborate with customers and internal teams to resolve complex technical issues?

As a Cisco TAC Engineer, you will regularly interact with customers to diagnose and troubleshoot network and system issues, often under time-sensitive conditions. Collaboration with internal engineering teams is common, especially when addressing escalated or highly complex cases that require in-depth product knowledge. You'll use various communication channels such as phone, email, and remote sessions to gather information, provide solutions, and ensure customer satisfaction. This role requires strong interpersonal skills and the ability to work effectively across departments to deliver timely and accurate technical support.

How much do Cisco Tac engineers make?

Cisco TAC (Technical Assistance Center) engineers typically earn between $70,000 and $120,000 annually, depending on experience, certifications, and location. Senior engineers or those with specialized skills in networking and troubleshooting can earn higher salaries, often supplemented by bonuses and benefits.

What is the difference between Cisco Tac Engineer vs Cisco Network Support Engineer?

AspectCisco Tac EngineerCisco Network Support Engineer
CertificationsCCNA, CCNP, Cisco TAC certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentCisco Technical Assistance Center, remote and on-site supportNetwork operations centers, client sites, remote support
Employer & IndustryPrimarily Cisco, networking and telecom industriesVariety of organizations using Cisco equipment

The Cisco Tac Engineer and Cisco Network Support Engineer roles share similar certifications and work environments, often focusing on troubleshooting and supporting Cisco networking products. However, Tac Engineers primarily work within Cisco's support centers providing remote assistance, while Network Support Engineers may work directly with clients on-site or remotely to maintain and troubleshoot network infrastructure. Both roles are essential in maintaining network reliability in the industry.

What is a Cisco TAC engineer?

Cisco TAC (Technical Assistance Center) Engineers are specialized professionals who provide technical support and troubleshooting assistance for Cisco products and solutions. They work directly with customers and partners to resolve complex network, hardware, and software issues, often involving routers, switches, security, and collaboration tools. Cisco TAC Engineers are highly trained in network technologies and protocols, and they play a critical role in maintaining the reliability and performance of Cisco-powered networks around the world.
More about Cisco Tac Engineer jobs

What job categories do people searching Cisco Tac Engineer jobs look for?

The top searched job categories for Cisco Tac Engineer jobs are:

Cisco Tac Engineer jobs near you
Infographic showing various Cisco Tac Engineer job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Network Engineer Cisco Enhanced Packet Core (EPC) Managed Services

Delan Associates, Inc

Bellevue, WA • On-site

Full-time

Posted 14 days ago

Job description

Role Summary

We are hiring Network Engineers to support lab and production testing, deployment, and upgrade activities for Cisco Enhanced Packet Core products, as well as ongoing network optimization and post-launch support. Engineers will work directly with the customer's networking staff and Cisco's management team on testing, design consultation, change management, and escalation support.

Responsibilities

Provide software and technical advisory support for incremental changes to architecture, network, and applicable Cisco devices, including customer lab environments.

Participate in consulting meetings with the customer to understand solution-oriented testing goals and requirements.

Execute network testing in the customer's lab environment and report findings, including: reviewing testing goals and business objectives, developing or refining test plans, executing tests, and documenting results in test reports.

Design and implement lab equipment upgrades and new features; provide design and workshop consulting services to the customer.

Develop migration guides for lab-to-production activity and provide migration/implementation support for Production First Office Application (FOA) nights of activity.

Offer knowledge of the network to Cisco's TAC or HTTS teams to help expedite restoration of service during escalations. (Engineers do not take ownership of Service Requests, independently troubleshoot, or provide behind-the-scenes triage all escalation work is conducted through TAC SR support.)

Consult with customer networking staff to understand network design requirements, focusing on resiliency, self-recovery, scalability, and the ability to handle increased traffic demands and QoS.

Provide current and incremental network design and architecture consultation.

Provide ongoing information on design-related Cisco security alerts that may impact key network products.

Evaluate the potential impact of proposed scheduled network changes, review implementation procedures, and assist in resolving hardware/configuration problems during major deployments into a live network.

Conduct or participate in knowledge transfer sessions, providing the customer with informal training on their deployed Cisco infrastructure.

Schedule and support scheduled network changes to minimize risk of error, including evaluating change impact, reviewing implementation procedures, and providing remote support during major production network activities.

Provide support for Quarterly Business Review (QBR) reporting when required, including reporting on activities/outcomes, risk assessments, and 90-day planning.

Actively participate in weekly conference calls between the customer and Cisco.

Participate in monthly service review meetings to confirm fulfillment of services and required document deliverables, including SLA achievement.