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Cisco Tac Engineer Jobs (NOW HIRING)

HCL Technologies Limited

NY · On-site

$110 - $160/hr

The Senior Engineer in Support & Operations plays a critical role in ensuring the seamless functionality of Backbone TAC Services. This position emphasizes the importance of maintaining high-quality ...

New

TEKsystems

Cisco Webex Calling Administrator

Dallas, TX · On-site

$25 - $35/hr

The engineer will support user and device migrations, locations, phone numbers, calling features ... Coordinate with networking teams, telecom carriers, Cisco TAC, and business stakeholders. Develop ...

Cisco

Software Engineering Technical Leader

Boxborough, MA · On-site +1

$163K - $234K/yr

We manage the toughest technical issues for Cisco Contact Center solutions, working side by side with TAC, engineering, and global operations to solve problems customers can't solve on their own. Our ...

Metron

Senior Network Engineer

Reston, VA · On-site

$108K - $148K/yr

Our Reston, VA offices is seeking a Senior Network Engineer to support enterprise network ... Coordinate Cisco TAC, carrier, ISP, and vendor support cases through resolution. * Follow formal ...

TEKsystems

Collaboration Engineer

Newport Beach, CA

$90/hr

... infrastructure. • Engineer deployment cycles for hardware, firmware, operating system ... Abilities Preferred • Cisco Collaboration, Cisco RoomOS, Cisco Control Hub, or Cisco TAC ...

TEKsystems

Collaboration Engineer

Newport Beach, CA · On-site

... infrastructure. • Engineer deployment cycles for hardware, firmware, operating system ... Abilities Preferred • Cisco Collaboration, Cisco RoomOS, Cisco Control Hub, or Cisco TAC ...

Metron

Senior Network Engineer

Reston, VA · On-site

$108K - $148K/yr

Our Reston, VA offices is seeking a Senior Network Engineer to support enterprise network ... Coordinate Cisco TAC, carrier, ISP, and vendor support cases through resolution. * Follow formal ...

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Cisco Tac Engineer information

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$81

How much do cisco tac engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for cisco tac engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What is a Cisco TAC engineer?

Cisco TAC (Technical Assistance Center) Engineers are specialized professionals who provide technical support and troubleshooting assistance for Cisco products and solutions. They work directly with customers and partners to resolve complex network, hardware, and software issues, often involving routers, switches, security, and collaboration tools. Cisco TAC Engineers are highly trained in network technologies and protocols, and they play a critical role in maintaining the reliability and performance of Cisco-powered networks around the world.

How does a Cisco TAC engineer typically collaborate with customers and internal teams to resolve complex technical issues?

As a Cisco TAC Engineer, you will regularly interact with customers to diagnose and troubleshoot network and system issues, often under time-sensitive conditions. Collaboration with internal engineering teams is common, especially when addressing escalated or highly complex cases that require in-depth product knowledge. You'll use various communication channels such as phone, email, and remote sessions to gather information, provide solutions, and ensure customer satisfaction. This role requires strong interpersonal skills and the ability to work effectively across departments to deliver timely and accurate technical support.

What are the key skills and qualifications needed to thrive as a Cisco TAC engineer, and why are they important?

To thrive as a Cisco TAC Engineer, you need a deep understanding of networking fundamentals, Cisco technologies, and relevant certifications such as CCNA, CCNP, or CCIE. Proficiency with Cisco hardware and software, troubleshooting tools, and ticketing systems like Salesforce or ServiceNow is typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you excel in resolving complex technical issues and supporting customers. These skills are crucial for delivering rapid, accurate solutions and maintaining customer trust in high-pressure technical support environments.

What is the difference between Cisco Tac Engineer vs Cisco Network Support Engineer?

AspectCisco Tac EngineerCisco Network Support Engineer
CertificationsCCNA, CCNP, Cisco TAC certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentCisco Technical Assistance Center, remote and on-site supportNetwork operations centers, client sites, remote support
Employer & IndustryPrimarily Cisco, networking and telecom industriesVariety of organizations using Cisco equipment

The Cisco Tac Engineer and Cisco Network Support Engineer roles share similar certifications and work environments, often focusing on troubleshooting and supporting Cisco networking products. However, Tac Engineers primarily work within Cisco's support centers providing remote assistance, while Network Support Engineers may work directly with clients on-site or remotely to maintain and troubleshoot network infrastructure. Both roles are essential in maintaining network reliability in the industry.

More about Cisco Tac Engineer jobs

What job categories do people searching Cisco Tac Engineer jobs look for?

The top searched job categories for Cisco Tac Engineer jobs are:

Cisco Tac Engineer jobs near you
Infographic showing various Cisco Tac Engineer job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Senior Engineer - Cisco TAC

HCL Technologies Limited

NY • On-site

$110 - $160/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

The Senior Engineer in Support & Operations plays a critical role in ensuring the seamless functionality of Backbone TAC Services. This position emphasizes the importance of maintaining high-quality code while providing exceptional client support and technical guidance. The role entails troubleshooting, enhancing existing features, and delivering solutions to meet both client and business needs effectively.

Key Responsibilities
  • Maintain Existing Backbone Tac Services Features By Troubleshooting Bugs, Addressing Ad-Hoc Requests, And Executing Enhancements Based On Client And Technical Team Requirements.
  • Provide Client Support By Monitoring Requirements, Presenting Data, Resolving Tickets, And Managing Day-To-Day Support Activities To Ensure Timely Delivery Of Assigned Tasks Aligned With Quality Standards.
  • Create And Enhance Documentation Related To Cmmi And Client Specifications, Ensuring Compliance With Best Practices And Standards.
  • Offer Technical Guidance And Mentorship To Junior Developers, Fostering A Collaborative Environment To Improve Skill Sets And Project Outcomes.
Skill Requirements
  • Strong Understanding Of Backbone Tac Services And Its Applications.
  • Familiarity With Coding Standards And Best Practices In Software Development.
  • Proficient In Troubleshooting And Problem Resolution Techniques.
  • Good Communication And Interpersonal Skills For Effective Client Interaction.
Other Requirements

1. Optional But Valuable Certifications: Itil Foundation, Cmmi Certification

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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