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Cisco Tac Engineer Jobs (NOW HIRING)

C1

Security Principal Engineer

West Sacramento, CA · On-site

... Cisco TAC • Strong customer facing skills with ability to work on latest cisco technologies • Collaborate with Cisco SE's and internal teams to design solutions and improve them based on field ...

cp87

Infrastructure Support Engineer

Charlotte, NC

$105K - $137K/yr

Infrastructure Support Engineer Department: Technology Reporting Relationship: Reports to the ... including Cisco TAC) to maintain high availability and performance. * Performs routine ...

C1

Security Principal Engineer

Sacramento, CA

Extensive troubleshooting experience on Tier4 issues such as Cisco TAC * Strong customer facing ... Cisco Certified Systems Engineer (CCIE) Security * Cisco Certified Security Professional (CCSP ...

C1

Security Principal Engineer

Sacramento, CA · On-site

Extensive troubleshooting experience on Tier4 issues such as Cisco TAC * Strong customer facing ... Cisco Certified Systems Engineer (CCIE) Security * Cisco Certified Security Professional (CCSP ...

C1

Security Principal Engineer

Sacramento, CA

The Security Principal Engineer provides technical leadership, guidance and mentorship for a team ... Extensive troubleshooting experience on Tier4 issues such as Cisco TAC * Strong customer facing ...

AEG

Infrastructure Support Engineer

Charlotte, NC · On-site

$105K - $137K/yr

Infrastructure Support Engineer Department: Technology Reporting Relationship: Reports to the ... including Cisco TAC) to maintain high availability and performance. * Performs routine ...

C1

Security Principal Engineer

Sacramento, CA

Extensive troubleshooting experience on Tier4 issues such as Cisco TAC * Strong customer facing ... Cisco Certified Systems Engineer (CCIE) Security * Cisco Certified Security Professional (CCSP ...

Stem Xpert

Sr. Network Engineer (VoIP)

Glen Mills, PA

$101K - $139K/yr

The company is primarily focused on information technology, engineering, healthcare, financial ... Engage Cisco TAC, when required, to resolve issues. Work effectively with other silos to identify ...

KPMG LLP

Network Engineer

Manhattan, NY · On-site +1

... Cisco TAC; implementation of security controls such as ACLs, 802.1X, DHCP snooping, CoPP, and ... CCNP / CCIE • Proven experience as a Network Engineer or in a similar role • Strong knowledge ...

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Cisco Tac Engineer information

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How much do cisco tac engineer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cisco tac engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cisco TAC Engineer, and why are they important?

To thrive as a Cisco TAC Engineer, you need a deep understanding of networking fundamentals, Cisco technologies, and relevant certifications such as CCNA, CCNP, or CCIE. Proficiency with Cisco hardware and software, troubleshooting tools, and ticketing systems like Salesforce or ServiceNow is typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you excel in resolving complex technical issues and supporting customers. These skills are crucial for delivering rapid, accurate solutions and maintaining customer trust in high-pressure technical support environments.

How does a Cisco TAC Engineer typically collaborate with customers and internal teams to resolve complex technical issues?

As a Cisco TAC Engineer, you will regularly interact with customers to diagnose and troubleshoot network and system issues, often under time-sensitive conditions. Collaboration with internal engineering teams is common, especially when addressing escalated or highly complex cases that require in-depth product knowledge. You'll use various communication channels such as phone, email, and remote sessions to gather information, provide solutions, and ensure customer satisfaction. This role requires strong interpersonal skills and the ability to work effectively across departments to deliver timely and accurate technical support.

What is the difference between Cisco Tac Engineer vs Cisco Network Support Engineer?

AspectCisco Tac EngineerCisco Network Support Engineer
CertificationsCCNA, CCNP, Cisco TAC certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentCisco Technical Assistance Center, remote and on-site supportNetwork operations centers, client sites, remote support
Employer & IndustryPrimarily Cisco, networking and telecom industriesVariety of organizations using Cisco equipment

The Cisco Tac Engineer and Cisco Network Support Engineer roles share similar certifications and work environments, often focusing on troubleshooting and supporting Cisco networking products. However, Tac Engineers primarily work within Cisco's support centers providing remote assistance, while Network Support Engineers may work directly with clients on-site or remotely to maintain and troubleshoot network infrastructure. Both roles are essential in maintaining network reliability in the industry.

What are Cisco TAC Engineers?

Cisco TAC (Technical Assistance Center) Engineers are specialized professionals who provide technical support and troubleshooting assistance for Cisco products and solutions. They work directly with customers and partners to resolve complex network, hardware, and software issues, often involving routers, switches, security, and collaboration tools. Cisco TAC Engineers are highly trained in network technologies and protocols, and they play a critical role in maintaining the reliability and performance of Cisco-powered networks around the world.
More about Cisco Tac Engineer jobs
What job categories do people searching Cisco Tac Engineer jobs look for? The top searched job categories for Cisco Tac Engineer jobs are:
Cisco Tac Engineer jobs near you
Infographic showing various Cisco Tac Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.
Network Engineer (Cisco UCCE)

Network Engineer (Cisco UCCE)

SRI Tech solutions Inc

Tampa, FL

Contractor

Posted 24 days ago

Job description

Company Description

SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT. 



Job Description

Job Title: Network Engineer (Cisco UCCE)

Location: Tampa, FL

Duration: 6+ months contract

JOB SUMMARY:

Network Engineer with Cisco UCCE experience. They should have solid technical skills, as well as interpersonal and

organization abilities. Experience working in a Cisco environment, specifically with UCCE products and in a large contact center.

ESSENTIAL JOB FUNCTIONS/DUTIES:

  • Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
  • Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
  • Scripting new call flows for new call centers, including UAT testing with end user
  • Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
  • Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
  • Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
  • Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
  • Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
  • Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
  • Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
  • Excellent presentation/verbal communication skills and the ability to train and mentor other team members
  • Ability to work well both independently, and in a team environment
  • Developing new UCCE / UCCX applications and maintaining legacy applications.
  • Provide 24x7 on-call support

Qualifications

QUALIFICATION REQUIREMENTS:

  • Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Firewall, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.
  • VoiceXML 2.0 & CVP
  • Core Java, J2SE, 1.5, 1.6 and 1.7
  • Data dips to a variety of data sources
  • CTI (screen pops)
  • Advanced knowledge of Call Center environment is essential.
  • Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.
  • Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred.
  • Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment
  • UCCE/ICM Enterprise script, design, deployment experience.
  • Solid understanding of Cisco SQL database schema.
  • Network Design
  • Expert at using Microsoft Visio.
  • Advanced networking skills
  • Device Implementation and administration
  • Minimum 8+ years' experience
  • 8+ years process development, support and implementation of systems architect
  • Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.
  • Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.
  • Nuance ASR/TTS is a plus
  • NICE Audio/Screen recording is a plus
  • Track record working with UCCE systems with a minimum of 1000 endpoints

EDUCATION REQUIREMENTS: N REQUIREMENTS

Bachelor's Degree

LICENSING/CERTIFICATION REQUIREMENTS: TIFICATION REQUIREMENTS

CCVP/CCNP

CCIE a plus

PHYSICAL REQUIREMENTS: UIREMENTS

Additional Information

SRI Tech Solutions Certified Minority Business Enterprise | An E-Verify Employer SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.


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