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Cisco Tac Engineer Jobs (NOW HIRING)

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$102K - $128K/yr

The Customer Reliability Engineering team is the deep technical escalation tier for ... Own Hypershieldcases escalated from Cisco TAC through to resolution, engaging customers directly as ...

... Cisco TAC • Strong customer facing skills with ability to work on latest cisco technologies • Collaborate with Cisco SE's and internal teams to design solutions and improve them based on field ...

Senior Network Engineer

Reston, VA · On-site

$108K - $148K/yr

Our Reston, VA offices is seeking a Senior Network Engineer to support enterprise network ... Coordinate Cisco TAC, carrier, ISP, and vendor support cases through resolution. * Follow formal ...

Infrastructure Support Engineer Department: Technology Reporting Relationship: Reports to the ... including Cisco TAC) to maintain high availability and performance. * Performs routine ...

Senior Network Engineer

Warsaw, IN · On-site

$87K - $120K/yr

Network L3 Engineer Network Operations & Implementation Location: Warsaw, Indiana, USA (100% On ... Lead Major Incident technical bridges, coordinate with vendors (Cisco TAC, Citrix, Microsoft), and ...

Senior Network Engineer

Reston, VA · On-site

$108K - $148K/yr

Our Reston, VA offices is seeking a Senior Network Engineer to support enterprise network ... Coordinate Cisco TAC, carrier, ISP, and vendor support cases through resolution. * Follow formal ...

Extensive troubleshooting experience on Tier4 issues such as Cisco TAC * Strong customer facing ... Cisco Certified Systems Engineer (CCIE) Security * Cisco Certified Security Professional (CCSP ...

... Cisco AI tools. * Improve development velocity through close partnership with engineering, product management, design, sales, TAC, and customer-facing teams. * This provides an excellent opportunity ...

Extensive troubleshooting experience on Tier4 issues such as Cisco TAC * Strong customer facing ... Cisco Certified Systems Engineer (CCIE) Security * Cisco Certified Security Professional (CCSP ...

Extensive troubleshooting experience on Tier4 issues such as Cisco TAC * Strong customer facing ... Cisco Certified Systems Engineer (CCIE) Security * Cisco Certified Security Professional (CCSP ...

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Cisco Tac Engineer information

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$19

$59

$81

How much do cisco tac engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for cisco tac engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cisco TAC Engineer, and why are they important?

To thrive as a Cisco TAC Engineer, you need a deep understanding of networking fundamentals, Cisco technologies, and relevant certifications such as CCNA, CCNP, or CCIE. Proficiency with Cisco hardware and software, troubleshooting tools, and ticketing systems like Salesforce or ServiceNow is typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you excel in resolving complex technical issues and supporting customers. These skills are crucial for delivering rapid, accurate solutions and maintaining customer trust in high-pressure technical support environments.

How does a Cisco TAC Engineer typically collaborate with customers and internal teams to resolve complex technical issues?

As a Cisco TAC Engineer, you will regularly interact with customers to diagnose and troubleshoot network and system issues, often under time-sensitive conditions. Collaboration with internal engineering teams is common, especially when addressing escalated or highly complex cases that require in-depth product knowledge. You'll use various communication channels such as phone, email, and remote sessions to gather information, provide solutions, and ensure customer satisfaction. This role requires strong interpersonal skills and the ability to work effectively across departments to deliver timely and accurate technical support.

What is the difference between Cisco Tac Engineer vs Cisco Network Support Engineer?

AspectCisco Tac EngineerCisco Network Support Engineer
CertificationsCCNA, CCNP, Cisco TAC certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentCisco Technical Assistance Center, remote and on-site supportNetwork operations centers, client sites, remote support
Employer & IndustryPrimarily Cisco, networking and telecom industriesVariety of organizations using Cisco equipment

The Cisco Tac Engineer and Cisco Network Support Engineer roles share similar certifications and work environments, often focusing on troubleshooting and supporting Cisco networking products. However, Tac Engineers primarily work within Cisco's support centers providing remote assistance, while Network Support Engineers may work directly with clients on-site or remotely to maintain and troubleshoot network infrastructure. Both roles are essential in maintaining network reliability in the industry.

What are Cisco TAC Engineers?

Cisco TAC (Technical Assistance Center) Engineers are specialized professionals who provide technical support and troubleshooting assistance for Cisco products and solutions. They work directly with customers and partners to resolve complex network, hardware, and software issues, often involving routers, switches, security, and collaboration tools. Cisco TAC Engineers are highly trained in network technologies and protocols, and they play a critical role in maintaining the reliability and performance of Cisco-powered networks around the world.
More about Cisco Tac Engineer jobs
Infographic showing various Cisco Tac Engineer job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.
Customer Reliability Engineer, Hypershield (remote)

Customer Reliability Engineer, Hypershield (remote)

Cisco

San Jose, CA

$120K - $151K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


Cisco Systems rating

8.0

Company rating: 8.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

53rd of 155 rated electronics manufacturers


Job description

The application window is expected to close on: 07/31/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Isovalent, now part of Cisco, was founded by the creators of Cilium andeBPF, and builds open-source software and enterprise solutions for the networking, security, and observability needs of modern infrastructure.

The Customer Reliability Engineering team is the deep technical escalation tier for CiscoHypershieldon the Cisco Nexus N9300 Series Smart Switches. The team owns the hardest break/fix and reliability cases escalated by Cisco TAC, applying Site Reliability Engineering practices across the full stack: the data-center fabric and the on-premises Kubernetes controller that manages the security policy enforced on it. The work demands methodical diagnosis, composure under incident pressure, and the ability tooperateat the seam between customer environments and engineering.

Your Impact

The ideal candidate combines deep networking expertise with strong troubleshooting skills, customer-facing experience, and a passion for improving reliability across complex product environments.

  • Own Hypershieldcases escalated from Cisco TAC through to resolution, engaging customers directly as the incident requires

  • Diagnose complex production failures through the Hypershieldsurface: the N9300 Smart Switch fabric and the on-premises Kubernetes controller that manages its security policy

  • Localize faults across the layered architecture: switching andforwarding, security services and enforcement, and the control plane

  • Develop a deep understanding of each customer's architecture and configuration, and diagnose failures in unfamiliar production environments

  • Reproduce customer failures, partner with engineering to drive fixes, and own the fix back to the customer

  • Convert individual cases into systemic improvements: runbooks, diagnostics, knowledge-basecontent, and product feedback to engineering

  • Help build the team's proactive view of customer health, developing new monitoring, tooling, and reliability practices as the installed base grows

Minimum Qualifications
  • Bachelor's + 8 years of experience, Master's + 6 years, or equivalent industry experience

  • Experience supporting enterprise customers in an escalation capacity, including diagnosing and resolving complex production incidents under SLA pressure in unfamiliar environments

  • Experienceoperating and troubleshooting Cisco Nexus / NX-OS in production; equivalent depth on another major vendor accepted

  • Prior experienceto localize failures across a layered data-center architecture spanning switching/forwarding, services/enforcement, and control-plane domains

  • Linux operations experience at the command line, including production troubleshooting, with working exposure to containers or Kubernetes

Preferred Qualifications
  • Direct experience using network troubleshooting tooling as a primary diagnostic method, including packet capture and flow-telemetry analysis (NetFlow/IPFIX)

  • Working knowledge of enterprise virtualization, sufficient to troubleshoot a VM-based appliance deployment; vSphere is the current deployment target

  • Operational Kubernetes and Helmproficiency, including diagnosing failures beyond the workload level: TLS certificates and service-account authentication, API-server connectivity, service exposure, persistent storage for stateful workloads, and custom resources and operators

  • Working knowledge of VXLAN EVPN fabrics, including the Smart Switch's placement within them and the ability to isolate faults across the fabric

  • Network segmentation andfirewallpolicy design (zone-based ormicrosegmentation), and thetradeoffsvs. traditional NGFWs

  • Familiarity with the NetOps/NetSecOpsoperating split in data-center security

  • Experience driving diagnosis and remediation through a customer's own team, working incidents in environments with no direct access where the customer accomplishes the steps

  • Experience with NX-OS automation and APIs (NX-API, NETCONF/RESTCONF,gNMI, or Ansible); familiarity with Cisco Nexus Dashboard a plus

  • Demonstrated ability to communicate incident status, root cause, and remediation clearly to both technical and executive audiences, verbally and in writing

  • CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert (a plus)

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $158,200.00 to $200,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

  • 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

  • Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

  • Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

  • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

  • Additional paid time away may be requested to deal with critical or emergency issues for family members

  • Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

  • .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

  • 1.5% of incentive target for each 1% of attainment between 50% and 75%;

  • 1% of incentive target for each 1% of attainment between 75% and 100%; and

  • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$158,200.00 - $241,700.00

Non-Metro New York state & Washington state:

$140,600.00 - $241,800.00

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.


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About Cisco Systems

Sourced by ZipRecruiter

Cisco Systems, a global tech titan based in San Jose, CA, US, operates in the information technology and services industry. Founded in 1984, the company was derived from a project between two computer scientists from Stanford University. They aimed to connect different networks of computer systems at the university, resulting in the first multi-protocol router, and subsequently, the birth of Cisco. As an industry-leading manufacturer of networking hardware and telecommunications equipment, Cisco's product and services range includes routers, switches, firewall devices, and telecommunication technology. The company's mission, "to shape the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners," is a testament to its pursuit of technology-forward innovation and customer satisfaction.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

San Jose, CA, US

Year founded

1984

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