Cisco Tac Engineer Jobs (NOW HIRING)

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

The Solutions Engineering team at Cisco plays a meaningful role in accelerating the adoption of Cisco enterprise technologies by building, validating, and improving software-driven solutions across Catalyst Center, Meraki, Cisco Cloud Control, Catalyst 9000 wireless, switching and routing platforms, Identity Services Engine (ISE), and related controller-based systems.

The team drives customer-facing execution across solution validation, automation, and adoption for Cisco's campus and branch networking portfolio. This includes supporting high-touch customer engagements, validating real-world customer use cases, developing automation workflows, improving regression coverage, and contributing to AI Assistant intents used to triage customer issues and support successful adoption.

Through close partnership with engineering, product management, field teams, TAC, and customers, the team helps identify product and solution gaps early, contain field issues, improve software quality, and ensure customer deployments move forward with confidence.

Your Impact

• Accelerate customer adoption by validating real-world use cases, proof-of-concepts, test scenarios, and defect fixes for high-touch enterprise deployments.

• Improve product and solution quality by debugging issues across development, validation, and customer environments, and by converting field learnings into stronger regression coverage.

• Increase execution efficiency and engineering productivity through Python and REST API-based automation for development and testing, automated test frameworks, CI/CD validation pipelines, and daily use of AI-assisted engineering tools such as Codex, GitHub Copilot, Claude, and approved Cisco AI tools.

• Improve development velocity through close partnership with engineering, product management, design, sales, TAC, and customer-facing teams.

• This provides an excellent opportunity to work closely with customers and their live deployments while gaining high visibility through critical customer-facing initiatives.

Minimum Qualifications

• Bachelor's degree in Engineering or a related technical field with 7+ years of relevant experience, or Master's degree with 5+ years of relevant experience.

• Hands-on experience with campus, branch, data center, or service provider networking, including routing, switching, wireless technologies, network design, requirements analysis, and customer deployment workflows.

• Previous programming experience with Python, REST API-based automation, and AI-assisted engineering tools such as Codex, GitHub Copilot, Claude for network validation, testing, troubleshooting, and deployment workflows.

• Shown ability to create user documentation, deliver demos and presentations, and work across engineering, product, sales, and customer-facing teams.

Preferred Qualifications

• Experience with Cisco Catalyst Center, Catalyst 9000 switching, Cisco wireless, Meraki, and ISE.

• Interest or experience in using AI tools (e.g., AI Agents, MCP, LLMs) to automate development and operational workflows.

• Experience validating customer scenarios involving upgrades, HA/failover, roaming, segmentation, certificates, and automation workflows.

• Strong test mindset with experience in regression testing, scale testing, and production issue analysis.

• Ability to translate customer needs into actionable software, automation, and validation requirements.

• Experience with writing testplans.

• Familiarity with building, integrating and testing APIs.

• Strong collaboration and communication skills.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.