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Cisco Tac Engineer Jobs (NOW HIRING)

The Security Principal Engineer provides technical leadership, guidance and mentorship for a team ... Extensive troubleshooting experience on Tier4 issues such as Cisco TAC * Strong customer facing ...

Extensive troubleshooting experience on Tier4 issues such as Cisco TAC * Strong customer facing ... Cisco Certified Systems Engineer (CCIE) Security * Cisco Certified Security Professional (CCSP ...

... Cisco TAC, carriers, and third-party vendors. * Manage full user, license, and role lifecycle ... Engineering OR Associates Degree (higher degree accepted) Plus 5 years equivalent practical ...

SECURITY ARCHITECT L1

Phoenix, NY · On-site

$80K - $158K/yr

For additional information, visit us at www.wipro.com. ͏ Network Security Engineer - L4 (Cisco ACI ... Coordinate with Cisco TAC and cloud providers for complex issue resolution. * Lead automation ...

Working with principal vendors like Cisco/ Juniper TAC for RMA (hardware replacement) ? Positive attitude and efficient team player. ? Good communication skills Others: ? Layer 1 - Datacenter ...

... TAC for assistance on RMAs and complex issues support § Coordinate field services as needed for ... of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP). § Good ...

Infrastructure Engineer Level I

Westlake, OH · On-site

$99K - $130K/yr

... TAC) • Develop processes, implement effective workflows and embrace best practices • Provide ... Required : • Cisco Certified Network Associate (CCNA) certification required within 90 days of ...

Migrate or interconnect to/from Cisco, Juniper, and other vendors to Arista infrastructure * Assist ... Provide interface to TAC and internal development teams and the customer * You will provide ...

Apply Early

Network/Systems Administrator

Suffolk, VA · On-site

$66K - $89K/yr

... the Cisco Technical Assistance center (TAC) • Experienced in Customer Service/Help Desk ... engineering practice regarding equipment installation, cable lead dress, cable labelling, and ...

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Cisco Tac Engineer information

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$19

$59

$81

How much do cisco tac engineer jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for cisco tac engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cisco TAC Engineer, and why are they important?

To thrive as a Cisco TAC Engineer, you need a deep understanding of networking fundamentals, Cisco technologies, and relevant certifications such as CCNA, CCNP, or CCIE. Proficiency with Cisco hardware and software, troubleshooting tools, and ticketing systems like Salesforce or ServiceNow is typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you excel in resolving complex technical issues and supporting customers. These skills are crucial for delivering rapid, accurate solutions and maintaining customer trust in high-pressure technical support environments.

How does a Cisco TAC Engineer typically collaborate with customers and internal teams to resolve complex technical issues?

As a Cisco TAC Engineer, you will regularly interact with customers to diagnose and troubleshoot network and system issues, often under time-sensitive conditions. Collaboration with internal engineering teams is common, especially when addressing escalated or highly complex cases that require in-depth product knowledge. You'll use various communication channels such as phone, email, and remote sessions to gather information, provide solutions, and ensure customer satisfaction. This role requires strong interpersonal skills and the ability to work effectively across departments to deliver timely and accurate technical support.

What is the difference between Cisco Tac Engineer vs Cisco Network Support Engineer?

AspectCisco Tac EngineerCisco Network Support Engineer
CertificationsCCNA, CCNP, Cisco TAC certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentCisco Technical Assistance Center, remote and on-site supportNetwork operations centers, client sites, remote support
Employer & IndustryPrimarily Cisco, networking and telecom industriesVariety of organizations using Cisco equipment

The Cisco Tac Engineer and Cisco Network Support Engineer roles share similar certifications and work environments, often focusing on troubleshooting and supporting Cisco networking products. However, Tac Engineers primarily work within Cisco's support centers providing remote assistance, while Network Support Engineers may work directly with clients on-site or remotely to maintain and troubleshoot network infrastructure. Both roles are essential in maintaining network reliability in the industry.

What are Cisco TAC Engineers?

Cisco TAC (Technical Assistance Center) Engineers are specialized professionals who provide technical support and troubleshooting assistance for Cisco products and solutions. They work directly with customers and partners to resolve complex network, hardware, and software issues, often involving routers, switches, security, and collaboration tools. Cisco TAC Engineers are highly trained in network technologies and protocols, and they play a critical role in maintaining the reliability and performance of Cisco-powered networks around the world.
More about Cisco Tac Engineer jobs
What job categories do people searching Cisco Tac Engineer jobs look for? The top searched job categories for Cisco Tac Engineer jobs are:

Security Principal Engineer

C1

Sacramento, CA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago


Job description

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.


The Security Principal Engineer provides technical leadership, guidance and mentorship for a team of network engineers ranging in skill from junior to senior level. The position requires at a minimum 60% project based billable utilization and 40% team leadership.


  • Deploys, migrates, and documents post-sales engagement with customers based on C1 best practices
  • Assists in the delivery of support and services to customer’s expectations as proposed
  • Participates in the design, implementation and administration of Cisco infrastructure and related solutions
  • Troubleshoots problems including: security-related issues (firewalls, IPS, understanding of common protocols in security like IPSec, SSL, TLS, HTTP(s), ftp, etc.,) routing and switching, protocol problems, and performance issues across a distributed segmented network infrastructure with multiple security zones
  • Creates As Built Visio diagrams and technical write up for deployed solutions
  • Assists and mentors team in developing specific network, security and wireless solutions; and detailed implementation plans
  • Provides team mentorship, guidance and support; Provide technical guidance to the team based on management direction
  • Facilitates and conducts product demonstrations, webinars and presentations to customers
  • Serves as a focal point to communicate and resolve integration issues with Sales Engineers
  • Assists the sales team with pre-sales and post-sales opportunities

  • Must have extensive knowledge of high performance data center solutions, network infrastructure LAN/WAN, network security, and enterprise wireless infrastructures
  • Expert knowledge of Cisco Routers (ISR GEN1/2), Switches (including NEXUS and Catalyst Line), Security Appliance is a must (FTD, ASA, ISE, IPS, Prime MARS, NAC)
  • Strong knowledge of VPN IPSec/SSL solutions and hands-on deployment experience
  • Strong knowledge of AMP for endpoints, Umbrella, Stealthwatch, Firepower and hands-on enterprise deployment experience
  • In-depth knowledge of Cisco IOS, NXOS and other technical configurations
  • Experience with monitoring, alerting and management tools such as: Ethereal, Solarwinds, Orion Network Monitor, hp OpenView
  • Hands on experience with wired/wireless ISE deployments, ASA, Firepower, AMP, Prime Infrastructure, Security posture assessment, and Security Policy generation
  • Nexus experience: 9K, 7K, 5K, 2K, 1K
  • Extensive troubleshooting experience on Tier4 issues such as Cisco TAC
  • Strong customer facing skills with ability to work on latest cisco technologies
  • Collaborate with Cisco SE’s and internal teams to design solutions and improve them based on field results
  • Ability to work under extreme pressure and available on weekends
  • Ability to travel 10%-30% of the time
  • Preferred Cisco Certified Systems Engineer (CCIE) or demonstrated depth of knowledge and experience

Desired/Preferred Qualifications

  • Cisco Certified Systems Engineer (CCIE) Security
  • Cisco Certified Security Professional (CCSP)

C1 BENEFITS
* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent Care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse
* Legal/ID Theft Plans
* TeleHealth
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)


Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range

$150,000 - $200,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set,  and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

E-Verify:  E-Verify

Right to Work:  Right to Work Poster

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