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Cisco Tac Engineer Jobs (NOW HIRING)

C1

Network Engineer Associate

Los Angeles, CA · On-site

Overview Summary The Network Engineer Associate provides IT infrastructure engineering support for ... with Cisco TAC and other vendors * Participate in special projects and scheduled deployments

C1

Network Engineer Associate

Los Angeles, CA · On-site

Overview Summary The Network Engineer Associate provides IT infrastructure engineering support for ... with Cisco TAC and other vendors * Participate in special projects and scheduled deployments

E-Solutions

Network Engineer

Chicago, IL

Network Engineer Location: Downtown, Chicago Duration: 4-6 Months Job Summary: We are seeking a ... TAC teams to resolve complex issues and document solutions. * Working knowledge of Cisco and ...

krg technology inc

Network Engineer

Prineville, OR

Working with principal vendors like Cisco/ Juniper TAC for RMA (hardware replacement) ? Positive attitude and efficient team player. ? Good communication skills Others: ? Layer 1 - Datacenter ...

Mantis Security Corporation

Senior Network Engineer

Herndon, VA · On-site

$106K - $146K/yr

... Cisco, Juniper, HP/Aruba, and Palo Alto environments. This senior-level role emphasizes hands-on ... Experience supporting TAC, NOC, transport engineering, or enterprise network operations. Powered by ...

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All JobsCisco Tac Engineer Jobs

Cisco Tac Engineer information

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$19

$59

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How much do cisco tac engineer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cisco tac engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cisco TAC Engineer, and why are they important?

To thrive as a Cisco TAC Engineer, you need a deep understanding of networking fundamentals, Cisco technologies, and relevant certifications such as CCNA, CCNP, or CCIE. Proficiency with Cisco hardware and software, troubleshooting tools, and ticketing systems like Salesforce or ServiceNow is typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you excel in resolving complex technical issues and supporting customers. These skills are crucial for delivering rapid, accurate solutions and maintaining customer trust in high-pressure technical support environments.

How does a Cisco TAC Engineer typically collaborate with customers and internal teams to resolve complex technical issues?

As a Cisco TAC Engineer, you will regularly interact with customers to diagnose and troubleshoot network and system issues, often under time-sensitive conditions. Collaboration with internal engineering teams is common, especially when addressing escalated or highly complex cases that require in-depth product knowledge. You'll use various communication channels such as phone, email, and remote sessions to gather information, provide solutions, and ensure customer satisfaction. This role requires strong interpersonal skills and the ability to work effectively across departments to deliver timely and accurate technical support.

What is the difference between Cisco Tac Engineer vs Cisco Network Support Engineer?

AspectCisco Tac EngineerCisco Network Support Engineer
CertificationsCCNA, CCNP, Cisco TAC certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentCisco Technical Assistance Center, remote and on-site supportNetwork operations centers, client sites, remote support
Employer & IndustryPrimarily Cisco, networking and telecom industriesVariety of organizations using Cisco equipment

The Cisco Tac Engineer and Cisco Network Support Engineer roles share similar certifications and work environments, often focusing on troubleshooting and supporting Cisco networking products. However, Tac Engineers primarily work within Cisco's support centers providing remote assistance, while Network Support Engineers may work directly with clients on-site or remotely to maintain and troubleshoot network infrastructure. Both roles are essential in maintaining network reliability in the industry.

What are Cisco TAC Engineers?

Cisco TAC (Technical Assistance Center) Engineers are specialized professionals who provide technical support and troubleshooting assistance for Cisco products and solutions. They work directly with customers and partners to resolve complex network, hardware, and software issues, often involving routers, switches, security, and collaboration tools. Cisco TAC Engineers are highly trained in network technologies and protocols, and they play a critical role in maintaining the reliability and performance of Cisco-powered networks around the world.
More about Cisco Tac Engineer jobs
What job categories do people searching Cisco Tac Engineer jobs look for? The top searched job categories for Cisco Tac Engineer jobs are:
Cisco Tac Engineer jobs near you
Infographic showing various Cisco Tac Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Network Voice Administration - Tampa, FL

Info-Ways

Tampa, FL • On-site

Full-time

Posted 17 days ago

Job description

Company Description

IT

Job Description

Role: Network Voice Administration
Location: Tampa, FL
Duration: Fulltime
BGV will be done for the selected candidates.
Key Skill - 7 to 9 years of experience in CISCO IPT solutions and SIP infrastructure.
Description
Must have:
Skills to support Cisco IPT solutions and additionally SIP infrastructure based on the Oracle/ACME SBC controllers.
Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
Scripting new call flows for new call centers, including UAT testing with end user
Understand the following based on specialty; IP Telephony, routing, switching, gateways, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Presence and/or customer contact applications
Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
Excellent presentation/verbal communication skills and the ability to train and mentor other team members
Ability to work well both independently, and in a team environment
Developing new UCCE / UCCX applications and maintaining legacy applications.
Experience with the following technologies/platforms: Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified IM and Presence, Cisco Unified MeetingPlace, Cisco Unified Contact Center Express, Cisco Unified Attendant Console, Cisco Unified Border Element, VMWare, Cisco Integrated Management Console
Experience with the following telephony protocols or circuits: SIP, SCCP, MGCP, PRI, and H.323
Exposure and hands-on experience in the following routing protocols: BGP4, OSPF, EIGRP, RIP, and Ethernet Switching
SME Troubleshooting problems and managing escalations provide solution for issues in timely manner.
SME technical expert to drive T2/T3 staff and vendors to resolve complex problems.
Technical leader for incidents, diagnosis and determining the most effective way of resolving problems.
Lead in testing new tools and developing operational requirements.
Forward thinking in audit and compliance efforts including risk review, business monitoring, documentation of policies and procedures.
Review and audit projects documentation for project delivery team.
Drive automation initiatives for the system maintenance activities.
Drive support groups to automate processes to increase group's efficiency.
Support future process conversion projects into Global Voice Operations organization.
Validate builds for cost savings and driving optimization projects to meet cost objectives.
Fluent English skills both written and oral are a requirement.
Good Communication Skills and Team Skills.
Strong analytical capabilities in Voice Operations and Call Management system and Project Management concepts
Industry certifications: CCNP Voice or better
Please respond with your word resume and requested details:
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