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Cisco Tac Engineer Jobs (NOW HIRING)

Glow Networks

UCCE Engineer

Dallas, TX · On-site

... TAC for assistance on RMAs and complex issues support § Coordinate field services as needed for ... of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP). § Good ...

Diverse Lynx LLC

UCM Engineer

Houston, TX · Remote

... TAC for assistance on RMAs and complex issues support Coordinate field services as needed for ... Ribbon Session Border Controllers ( SBC ) Basic understanding of Cisco IP telephony Network ...

Qi Tech LLC

Network/Systems Administrator

Suffolk, VA · On-site

$66K - $89K/yr

... the Cisco Technical Assistance center (TAC) • Experienced in Customer Service/Help Desk ... engineering practice regarding equipment installation, cable lead dress, cable labelling, and ...

Qi Tech LLC

Network/Systems Administrator

Suffolk, VA · On-site

$66K - $89K/yr

... Cisco Technical Assistance center (TAC) Experienced in Customer Service/Help Desk operations ... engineering practice regarding equipment installation, cable lead dress, cable labelling, and ...

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Cisco Tac Engineer information

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$19

$59

$81

How much do cisco tac engineer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cisco tac engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cisco TAC Engineer, and why are they important?

To thrive as a Cisco TAC Engineer, you need a deep understanding of networking fundamentals, Cisco technologies, and relevant certifications such as CCNA, CCNP, or CCIE. Proficiency with Cisco hardware and software, troubleshooting tools, and ticketing systems like Salesforce or ServiceNow is typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you excel in resolving complex technical issues and supporting customers. These skills are crucial for delivering rapid, accurate solutions and maintaining customer trust in high-pressure technical support environments.

How does a Cisco TAC Engineer typically collaborate with customers and internal teams to resolve complex technical issues?

As a Cisco TAC Engineer, you will regularly interact with customers to diagnose and troubleshoot network and system issues, often under time-sensitive conditions. Collaboration with internal engineering teams is common, especially when addressing escalated or highly complex cases that require in-depth product knowledge. You'll use various communication channels such as phone, email, and remote sessions to gather information, provide solutions, and ensure customer satisfaction. This role requires strong interpersonal skills and the ability to work effectively across departments to deliver timely and accurate technical support.

What is the difference between Cisco Tac Engineer vs Cisco Network Support Engineer?

AspectCisco Tac EngineerCisco Network Support Engineer
CertificationsCCNA, CCNP, Cisco TAC certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentCisco Technical Assistance Center, remote and on-site supportNetwork operations centers, client sites, remote support
Employer & IndustryPrimarily Cisco, networking and telecom industriesVariety of organizations using Cisco equipment

The Cisco Tac Engineer and Cisco Network Support Engineer roles share similar certifications and work environments, often focusing on troubleshooting and supporting Cisco networking products. However, Tac Engineers primarily work within Cisco's support centers providing remote assistance, while Network Support Engineers may work directly with clients on-site or remotely to maintain and troubleshoot network infrastructure. Both roles are essential in maintaining network reliability in the industry.

What are Cisco TAC Engineers?

Cisco TAC (Technical Assistance Center) Engineers are specialized professionals who provide technical support and troubleshooting assistance for Cisco products and solutions. They work directly with customers and partners to resolve complex network, hardware, and software issues, often involving routers, switches, security, and collaboration tools. Cisco TAC Engineers are highly trained in network technologies and protocols, and they play a critical role in maintaining the reliability and performance of Cisco-powered networks around the world.
More about Cisco Tac Engineer jobs
What job categories do people searching Cisco Tac Engineer jobs look for? The top searched job categories for Cisco Tac Engineer jobs are:
Cisco Tac Engineer jobs near you
Infographic showing various Cisco Tac Engineer job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 52% Full Time, 2% Temporary, 42% Contract, and 3% Nights. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.
UCCE Engineer

UCCE Engineer

Glow Networks

Dallas, TX • On-site

Full-time

Posted 12 days ago

Job description

Location: Remote USA
Requirements:
§ Analyze, configure, and troubleshoot networks with mixed media and protocols.
§ Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
§ Provide remote troubleshooting support to resolve UC related issues
§ Follow-through on all UC Incident tickets assigned to your bin and their resolution
§ Engage PS and TAC for assistance on RMAs and complex issues support
§ Coordinate field services as needed for onsite support
§ Follow the defined communication procedures for incident updates
§ Strictly adhere to processes related to tickets update with meaningful and correct notes
§ Respond to network management system alarms according to established processes
§ Priority support for identified key customer functionalities and escalations
§ Effectively work with cross-functional teams to resolve major customer issues.
§ Drive for continuous learning, results orientation, and teamwork.
§ Work on developing automation and scripts that allow you to work faster and more efficiently
§ Help improve overall team quality by automating repetitive tasks and changes on the infrastructure
§ In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
§ Good understanding of Cisco UCCE Architecture, deployment models and components.
§ Hands on experience in Cisco UCCE Call flow scripts.
§ Good knowledge and hands on experience in Cisco CVP Scripting.
§ Good hands on experience in CVP Micro app and knowledge in VXML application.
§ Good hands on experience in VXML Gateway configuration and troubleshooting.
§ Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
§ Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC)
§ Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
§ Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution
§ Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
§ Excellent written and verbal communication, interpersonal and presentation skills.
§ Proven planning, prioritization, and organization skills
§ ITIL Foundation level knowledge

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