Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems ...
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Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems ...
Cs1000 information
What is a CS1000 engineer?
A CS1000 engineer is a technical professional who specializes in the installation, maintenance, and support of the Avaya Communication Server 1000 (CS1000), which is a large-scale enterprise telephone system (PBX). They handle tasks such as configuring telephony features, troubleshooting system issues, performing software upgrades, and ensuring the reliability of voice communications. CS1000 engineers often work with both hardware and software components of the system, and may provide training or support to end-users. Their expertise is critical for organizations relying on robust and scalable voice communication solutions.
What are some common challenges faced by professionals working with the CS1000 telephony system, and how can they be addressed?
Professionals supporting the CS1000 telephony system often face challenges such as maintaining legacy hardware, integrating with newer communication solutions, and troubleshooting complex call routing issues. Staying updated with the latest firmware, keeping thorough documentation, and collaborating closely with network and IT teams can help address these challenges. Many organizations also invest in ongoing training for their staff to ensure they can efficiently manage upgrades and transitions to newer platforms when needed.
What are the key skills and qualifications needed to thrive as a CS1000 (Avaya Communication Server 1000) system administrator, and why are they important?
To thrive as a CS1000 System Administrator, you need in-depth knowledge of telephony systems, IP networking, and experience with Avaya CS1000 hardware and software, often supported by relevant certifications. Familiarity with system management tools, VoIP protocols, and Avaya-specific utilities like Element Manager and Command Line Interface (CLI) is essential. Strong problem-solving, communication, and organizational skills help administrators effectively manage system changes and resolve issues. These skills ensure reliable telecommunication services, minimal downtime, and efficient support for business communications.
What is the difference between Cs1000 vs Network Technician?
| Aspect | Cs1000 | Network Technician |
|---|---|---|
| Required Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Data centers, corporate IT departments | Office settings, client sites, data centers |
| Industry Usage | IT support, network setup, troubleshooting | Network installation, maintenance, troubleshooting |
Cs1000 and Network Technician roles share similar certifications and work environments, focusing on network support and troubleshooting. While Cs1000 may be more specialized in certain technical tasks, both roles are essential in maintaining network infrastructure within organizations. The main difference lies in specific job responsibilities and employer terminology, but they often overlap in skills and industry usage.
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What job categories do people searching Cs1000 jobs look for?
The top searched job categories for Cs1000 jobs are:
New York Public Library rating
7.5
Based on 21 frontline employees who took The Breakroom Quiz
Job description
Description
Required Education, Experience & Skills
Preferred Qualifications
More...
Overview
The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library. We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure.
The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library. We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure.
The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments. The manager will also have primary responsibility for reliable operation of in-house and contracted voice services.
Key Responsibilities
- Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them.
- Deliver reliable voice calling, voicemail, ACD and audio conferencing services.
- Lead efforts to install and upgrade the voice systems to a common VoIP platform.
- Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets.
- Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs.
- Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations.
- Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing.
- Maintain an accurate inventory of the voice system equipment and circuits.
- Periodically reconcile telecom bills against active services to ensure proper billing.
- Work with other IT groups and Capital Planning staff to implement the voice portion of new and renovated building projects.
Required Education, Experience & Skills
Required Education & Experience
- Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience
- 10 years of experience planning, installing and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice system
Required Skills
- Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes.
- Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems. Strong knowledge of vectoring.
- Familiarity with IX messaging or comparable messaging system.
- Understanding of structured cable systems.
- Available on-call after hours and weekends.
- Able to supervise equipment replacement and circuit upgrades during evening and weekends (outside of public service hours)
Preferred Qualifications
Preferred Qualifications
- Relevant Avaya certifications preferred. Cisco or Mitel certification acceptable
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Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
All team members are expected and encouraged to embody the NYPL Core Values:
- Be Helpful to patrons and colleagues
- Be Resourceful in solving problems
- Be Curious in all aspects of your work
Physical Duties
- Limited physical effort is required
- Light lifting required
- Lifting up to 40 lbs. required
- Requires travel within NYC
Physical Required?
No
Schedule
M-F 9-5, some flexibility
No
Schedule
M-F 9-5, some flexibility
Weekends and nights as required.
What New York Public Library employees say
Pay
Benefits
Hours and flexibility
Workplace
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About New York Public Library
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The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations--including research and branch libraries--throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.
Industry
Libraries and archives
Company size
1,001 - 5,000 Employees
Headquarters location
New York, NY, US
Year founded
1895