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How much do telecommunications support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for telecommunications support in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What skills and qualifications are needed for a telecommunications support specialist?

To thrive as a Telecommunications Support specialist, you need a strong understanding of networking fundamentals, telephony systems, and troubleshooting techniques, often supported by relevant certifications such as CompTIA Network+ or Cisco CCNA. Familiarity with VoIP platforms, PBX systems, and ticketing or remote support software is typically required. Excellent problem-solving skills, patience, and effective communication are essential soft skills for assisting users and resolving technical issues. These competencies are crucial for maintaining seamless communication infrastructure and ensuring quick resolution of service disruptions.

What do you do in a telecommunications support job?

A telecommunications support professional assists with maintaining and troubleshooting communication systems such as phone lines, internet connections, and network equipment. They diagnose technical issues, configure hardware and software, and ensure reliable communication services, often using tools like diagnostic software and requiring technical certifications. The role typically involves working in a technical environment and providing customer or internal support to resolve connectivity problems.

What is a telecommunications support specialist?

Telecommunications Support professionals are specialists who assist in the installation, maintenance, and troubleshooting of telecommunications systems, such as phone networks, internet connections, and related hardware or software. They ensure that communication systems run smoothly for businesses and individuals, resolving technical issues and providing guidance on the use of telecommunication equipment. Their work is essential for maintaining reliable and efficient communication channels within organizations.

What is the difference between Telecommunications Support vs Network Technician?

AspectTelecommunications SupportNetwork Technician
CertificationsFCC, CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, data centers, client sitesData centers, server rooms, client sites
Job FocusMaintaining telecom systems, troubleshooting communication issuesInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageTelecom providers, corporate communication departmentsIT departments, telecom companies, service providers

Telecommunications Support primarily focuses on maintaining and troubleshooting communication systems like phone lines and VoIP, while Network Technicians handle the installation and repair of network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

What are common challenges faced in a telecommunications support role, and how can I prepare for them?

Telecommunications Support professionals often encounter challenges such as troubleshooting complex network issues, managing high call volumes, and keeping up with rapidly evolving technologies. To prepare, it's important to develop strong problem-solving skills, stay updated on the latest telecom systems and protocols, and practice clear communication with both technical and non-technical users. Additionally, being adaptable and able to prioritize tasks efficiently will help you succeed in fast-paced support environments where issues may arise unexpectedly.
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Who are the top companies hiring for Telecommunications Support jobs?

The top employers for Telecommunications Support jobs are:

What states have the most Telecommunications Support jobs?

States with the most job openings for Telecommunications Support jobs include:

What job categories do people searching Telecommunications Support jobs look for?

The top searched job categories for Telecommunications Support jobs are:

Telecommunications Support jobs near you
Infographic showing various Telecommunications Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.

Telecommunications Specialist - VoIP Support Technician

Just Solutions, Inc.

Fairport, NY • On-site

$30 - $40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Just Solutions, Inc. is hiring a full-time Telecommunications Specialist - VoIP Support Technician based in Fairport, NY, serving clients from Utica to Buffalo. If you have experience in the IT industry and a passion for delivering reliable communication solutions, we want to hear from you. Apply today and take the next step in your career!
PAY: $30-$40 per hour, plus overtime opportunities
BENEFITS:
  • Health, dental, and vision insurance
  • HSA/FSA
  • Life insurance
  • Short- and long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Company vehicle
  • Uniforms
  • Fun company parties

WHAT YOUR DAY IS LIKE
The position is full-time, Monday to Friday, 8 AM to 5 PM, with opportunities for overtime.
As our Telecommunications Specialist - VoIP Support Technician, you'll install and configure VoIP systems, troubleshoot call quality and connectivity issues, and manage SIP-related concerns. You'll provision users and routing features, collaborate with network teams, and provide technical support to end users. You'll also maintain documentation and assist with system upgrades, ensuring smooth, reliable communication for our clients.
WHO ARE WE?
Just Solutions, Inc. is more than an IT company; we are a full-service networking and cabling provider. With over 25 years of experience, we handle installations, repairs, and maintenance for our clients. We're currently thriving in the networking and fiber installation sector, making it an ideal time to join our team if you're eager to solve complex tech challenges. We'd love to hear from you!
WHAT'S NEEDED FROM A TELECOMMUNICATIONS SPECIALIST - VOIP SUPPORT TECHNICIAN?
We're looking for someone who can work full-time while meeting the following qualifications:
  • Own a vehicle capable of transporting ladders and tools

Having your own tools and the ability to lift up to 100 lbs is a plus.
Don't miss this opportunity to join a team that values your expertise and supports your growth. Our initial application process is fast, simple, and mobile-friendly, so you can apply anytime, anywhere. Apply now and become an essential part of delivering cutting-edge communication solutions!
Must have the ability to pass a background check

Apply