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Telecommunications Support Jobs (NOW HIRING)

3B Staffing LLC

Telecom Support

Austin, TX · On-site

Telecom Support Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 4+ months Worker will be tasked with performing an audit of CLinet field site telecommunications bills and related ...

3B Staffing LLC

Telecom Support

Austin, TX · On-site

Telecom Support Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 4+ months Worker will be tasked with performing an audit of CLinet field site telecommunications bills and related ...

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Telecommunications Support information

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How much do telecommunications support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for telecommunications support in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What is a telecommunications support specialist?

Telecommunications Support professionals are specialists who assist in the installation, maintenance, and troubleshooting of telecommunications systems, such as phone networks, internet connections, and related hardware or software. They ensure that communication systems run smoothly for businesses and individuals, resolving technical issues and providing guidance on the use of telecommunication equipment. Their work is essential for maintaining reliable and efficient communication channels within organizations.

What skills and qualifications are needed for a telecommunications support specialist?

To thrive as a Telecommunications Support specialist, you need a strong understanding of networking fundamentals, telephony systems, and troubleshooting techniques, often supported by relevant certifications such as CompTIA Network+ or Cisco CCNA. Familiarity with VoIP platforms, PBX systems, and ticketing or remote support software is typically required. Excellent problem-solving skills, patience, and effective communication are essential soft skills for assisting users and resolving technical issues. These competencies are crucial for maintaining seamless communication infrastructure and ensuring quick resolution of service disruptions.

What are common challenges faced in a telecommunications support role, and how can I prepare for them?

Telecommunications Support professionals often encounter challenges such as troubleshooting complex network issues, managing high call volumes, and keeping up with rapidly evolving technologies. To prepare, it's important to develop strong problem-solving skills, stay updated on the latest telecom systems and protocols, and practice clear communication with both technical and non-technical users. Additionally, being adaptable and able to prioritize tasks efficiently will help you succeed in fast-paced support environments where issues may arise unexpectedly.

What is the difference between Telecommunications Support vs Network Technician?

AspectTelecommunications SupportNetwork Technician
CertificationsFCC, CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, data centers, client sitesData centers, server rooms, client sites
Job FocusMaintaining telecom systems, troubleshooting communication issuesInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageTelecom providers, corporate communication departmentsIT departments, telecom companies, service providers

Telecommunications Support primarily focuses on maintaining and troubleshooting communication systems like phone lines and VoIP, while Network Technicians handle the installation and repair of network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

How to get into telecommunications support with no experience?

Telecommunications support roles often require technical knowledge of networking, hardware, and software. To start with no experience, consider obtaining entry-level certifications such as CompTIA A+ or Network+, gaining basic understanding of telecom systems, and applying for internships or trainee positions to build practical skills.
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What states have the most Telecommunications Support jobs?

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What job categories do people searching Telecommunications Support jobs look for?

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Telecommunications Support jobs near you
Infographic showing various Telecommunications Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.

NetSEA-SG Telecom Engineering Technician I

NetSEA Technologies

Lexington, KY • On-site

Full-time

Re-posted 10 days ago

Job description

Telecommunications Engineering Technician I
Clearance: U.S. Citizen with Secret clearance (minimum)
Location: Bluegrass Station, Lexington, KY (primary); travel to Ft Walton Beach, FL and Crestview, FL may be required
Position Summary:
The Telecommunications Engineering Technician I provides Tier 1 and Tier 2 telecommunications support across the SOFSANet enterprise and associated sites. This role assists in the design and analysis of telecommunications networks, configures and maintains telecommunications systems, and ensures network connectivity for end users across the PEO SOFSA enterprise.
Key Responsibilities
  • Troubleshoot, implement, and provide Tier 1 and Tier 2 telecommunications support across SOFSANet
  • Assist in the design and analysis of telecommunication networks
  • Create plans and drawings detailing the layout of routers, circuits, cables, switches, and other telecommunications equipment
  • Provide regular maintenance and ensure telecommunication devices function properly
  • Interact with contractor and Government staff, communicating technical issues in non-technical language
  • Provide customer support for technical requests, process data to locate possible issues, and process voicemail and calling card requests
  • Configure and optimize telephone systems and services, voicemail, and Private Branch Exchange (PBX) communication systems
  • Detect, understand, and initiate fixes for network problems
  • Design, maintain, and assess current and future telecommunications systems and equipment
  • Ensure network connectivity for end users
  • Follow strict privacy regulations when reviewing telecommunication logs and accounts

Required Qualifications
  • At least 2 years of previous experience performing telecommunications support duties
  • Familiarity with LAN/WAN networking, PBX systems, voicemail platforms, and telecommunications circuit design
  • Ability to communicate technical information to non-technical audiences

Certification Requirements
  • DoD 8140 DCWF requirements for Network Operations Specialist (Work Role 441) - Basic Qualification Level

Travel
  • Minimal; primarily on-site at Lexington, KY

NetSEA Technologies, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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