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How much do telecommunications support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for telecommunications support in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecommunications Support specialist, and why are they important?

To thrive as a Telecommunications Support specialist, you need a strong understanding of networking fundamentals, telephony systems, and troubleshooting techniques, often supported by relevant certifications such as CompTIA Network+ or Cisco CCNA. Familiarity with VoIP platforms, PBX systems, and ticketing or remote support software is typically required. Excellent problem-solving skills, patience, and effective communication are essential soft skills for assisting users and resolving technical issues. These competencies are crucial for maintaining seamless communication infrastructure and ensuring quick resolution of service disruptions.

What are Telecommunications Support professionals?

Telecommunications Support professionals are specialists who assist in the installation, maintenance, and troubleshooting of telecommunications systems, such as phone networks, internet connections, and related hardware or software. They ensure that communication systems run smoothly for businesses and individuals, resolving technical issues and providing guidance on the use of telecommunication equipment. Their work is essential for maintaining reliable and efficient communication channels within organizations.

What is the difference between Telecommunications Support vs Network Technician?

AspectTelecommunications SupportNetwork Technician
CertificationsFCC, CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, data centers, client sitesData centers, server rooms, client sites
Job FocusMaintaining telecom systems, troubleshooting communication issuesInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageTelecom providers, corporate communication departmentsIT departments, telecom companies, service providers

Telecommunications Support primarily focuses on maintaining and troubleshooting communication systems like phone lines and VoIP, while Network Technicians handle the installation and repair of network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

What are some common challenges faced in a Telecommunications Support role, and how can I prepare for them?

Telecommunications Support professionals often encounter challenges such as troubleshooting complex network issues, managing high call volumes, and keeping up with rapidly evolving technologies. To prepare, it's important to develop strong problem-solving skills, stay updated on the latest telecom systems and protocols, and practice clear communication with both technical and non-technical users. Additionally, being adaptable and able to prioritize tasks efficiently will help you succeed in fast-paced support environments where issues may arise unexpectedly.
More about Telecommunications Support jobs
Who are the top companies hiring for Telecommunications Support jobs? The top employers for Telecommunications Support jobs are:
What states have the most Telecommunications Support jobs? States with the most job openings for Telecommunications Support jobs include:
What job categories do people searching Telecommunications Support jobs look for? The top searched job categories for Telecommunications Support jobs are:
Telecommunications Support jobs near you
Infographic showing various Telecommunications Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.
Telecommunications Support Technician / Installer

Telecommunications Support Technician / Installer

FORERUNNER TECHNOLOGIES INC

Brentwood, NY • On-site

Full-time

Posted 9 days ago

Be an early applicant

Job description

Description:

We are seeking an experienced Telecommunications Support Technician / Installer to join our growing team. This role involves the installation, configuration, maintenance, and support of telecommunications systems and related add-ons for business clients across multiple locations.

The ideal candidate is hands-on, customer-focused, and comfortable working with modern VoIP and unified communications platforms.


Responsibilities

  • Install, configure, and support telecommunications equipment and system add-ons
  • Troubleshoot hardware, software, and network-related issues
  • Provide on-site and remote technical support to clients
  • Perform system upgrades, moves, adds, and changes
  • Document installations, configurations, and service activities
  • Collaborate with internal teams to ensure timely project completion
  • Deliver professional, customer-friendly service at all times

What We Offer

  • Competitive compensation based on experience
  • Opportunities for growth and certification support
  • Dynamic work environment with varied projects
  • Supportive and collaborative team culture

Interested candidates are encouraged to apply with their resume and relevant certifications.

Requirements:

Requirements

  • Minimum 3 years of experience in telecommunications installation and support
  • Familiarity with and/or certification in ShoreTel, Connect, and Mitel systems
  • Strong troubleshooting and problem-solving skills
  • Ability to work independently and manage multiple tasks
  • Willingness to travel.
  • Valid driver’s license and reliable transportation

Preferred Qualifications

  • Manufacturer certifications (ShoreTel, Mitel, or related platforms)
  • Experience with VoIP, UC systems, and network infrastructure
  • Excellent communication and customer service skills