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Telecommunications Support Jobs (NOW HIRING)

BLDG SVC 32 B-J

Telecommunications Specialist

Manhattan, NY · On-site

$100K - $110K/yr

  • Medical

  • Retirement

Support contact center users with login issues, queue assignments, call handling, and related ... Minimum 2-5 years of experience in IT technical support, telecommunications support, unified ...

Leidos

Telecommunications Mechanic II

Stennis Space Center, MS · On-site

$28 - $33/hr

  • Medical

  • Retirement

  • PTO

Support daily Move, Add, and Change orders in a timely manner to meet contract SLA's. * Respond to ... telecommunications support. * Knowledge of Cisco networking products (Cisco Voice Gateways and NVT ...

ASM Global

Information Technology Support Tech

Kansas City, MO · On-site

$21 - $28.75/hr

Network & Telecommunications Support * Assist with basic network, Wi-Fi, and telecommunications ... support under the direction of IT leadership * Support network connectivity, switch port activation ...

ASM Global

Information Technology Support Tech

Kansas City, MO · On-site

$21 - $28.75/hr

Network & Telecommunications Support * Assist with basic network, Wi-Fi, and telecommunications ... support under the direction of IT leadership * Support network connectivity, switch port activation ...

Vamonos IT

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience coordinating with telecommunications carriers and service providers * Experience supporting enterprise communication platforms and ensuring SLA compliance * Technical knowledge of hybrid ...

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Telecommunications Support information

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How much do telecommunications support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for telecommunications support in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What is a telecommunications support specialist?

Telecommunications Support professionals are specialists who assist in the installation, maintenance, and troubleshooting of telecommunications systems, such as phone networks, internet connections, and related hardware or software. They ensure that communication systems run smoothly for businesses and individuals, resolving technical issues and providing guidance on the use of telecommunication equipment. Their work is essential for maintaining reliable and efficient communication channels within organizations.

What skills and qualifications are needed for a telecommunications support specialist?

To thrive as a Telecommunications Support specialist, you need a strong understanding of networking fundamentals, telephony systems, and troubleshooting techniques, often supported by relevant certifications such as CompTIA Network+ or Cisco CCNA. Familiarity with VoIP platforms, PBX systems, and ticketing or remote support software is typically required. Excellent problem-solving skills, patience, and effective communication are essential soft skills for assisting users and resolving technical issues. These competencies are crucial for maintaining seamless communication infrastructure and ensuring quick resolution of service disruptions.

What are common challenges faced in a telecommunications support role, and how can I prepare for them?

Telecommunications Support professionals often encounter challenges such as troubleshooting complex network issues, managing high call volumes, and keeping up with rapidly evolving technologies. To prepare, it's important to develop strong problem-solving skills, stay updated on the latest telecom systems and protocols, and practice clear communication with both technical and non-technical users. Additionally, being adaptable and able to prioritize tasks efficiently will help you succeed in fast-paced support environments where issues may arise unexpectedly.

What is the difference between Telecommunications Support vs Network Technician?

AspectTelecommunications SupportNetwork Technician
CertificationsFCC, CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, data centers, client sitesData centers, server rooms, client sites
Job FocusMaintaining telecom systems, troubleshooting communication issuesInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageTelecom providers, corporate communication departmentsIT departments, telecom companies, service providers

Telecommunications Support primarily focuses on maintaining and troubleshooting communication systems like phone lines and VoIP, while Network Technicians handle the installation and repair of network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

What do you do in a telecommunications support job?

A telecommunications support professional assists with maintaining and troubleshooting communication systems such as phone lines, internet connections, and network equipment. They diagnose technical issues, configure hardware and software, and ensure reliable communication services, often using tools like diagnostic software and requiring technical certifications. The role typically involves working in a technical environment and providing customer or internal support to resolve connectivity problems.
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What states have the most Telecommunications Support jobs?

States with the most job openings for Telecommunications Support jobs include:

What job categories do people searching Telecommunications Support jobs look for?

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Telecommunications Support jobs near you
Infographic showing various Telecommunications Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.

Telecommunication Analyst (Local to IL)

Sonoma Consulting Inc.

Chicago, IL

Full-time

Re-posted 13 days ago

Job description

Company Description

Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States, which was founded in 2011 by Mark McGee, the President and CEO. Sonoma Consulting has two business divisions - IT Consulting Services & Executive Search to serve its 150 national clients which range from entrepreneurial start-ups to Global Fortune 500.

Job Description

Title : Telecommunication Analyst

Location : Chicago, IL

6 Months Contract to Hire

Job Description:

Responsibilities:

  • Analysis of hotel telecom facilities and recommendations for optimization of facilities (i.e. telecom audits).
  • Provide telecom escalation and problem solving support for hotels on 24 x 7 basis.
  • Assist in managing telecom vendors.
  • Provisioning support of Corporate telephone systems including Avaya and Mitel telephony systems.
  • Assist with the implementation of Corporate telecommunications standards.
  • Project management with supervision of new hotel openings and transitions including but not limited to PBX, voicemail, call accounting and E911.
  • Project management of telephone system switch replacements for existing hotels.
  • Customer Support role with hotel on a worldwide basis. This entails after hours support approximately every 5 weeks.

Requirements:

  • Minimum 4 years Telecommunications experience in the hospitality industry with respect to hotel operations.
  • Knowledge of telecom voice network ordering processes and telecommunications support protocols from a variety of providers both US and International.
  • Programming experience with Avaya, Mitel, and other hospitality centric telephone systems.
  • Familiar with data/voice networking including firewalls, network switches and terminology.
  • Experience with different call accounting and voicemail systems
  • Good communication and documentation skills.
  • Adaptability to new and emerging technologies.
  • Able to work independently.
  • Ability to travel up to 40% of the month.
Additional Information

Titles: Telecom Engineer, Telecom Analyst, Telecommunication Analyst, Telecommunication Engineer, Voice Engineer, 

Skills : Avaya, MItel, Voice, 


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About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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