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Telecommunications Support Jobs in Georgia (NOW HIRING)

FirstBank

IT Site Support Engineer

Newnan, GA

Summary: We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise to our organization, with a strong emphasis on executive-level support and audio/video ...

FirstBank

IT Site Support Engineer

Newnan, GA

Summary: We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise to our organization, with a strong emphasis on executive-level support and audio/video ...

4pconsultinginc

IT Technician II

Atlanta, GA · On-site

Position: IT Technician II - Telecommunications Support Location: Atlanta, GA Client: Georgia Power Contract: 18 Months Job Summary We are seeking an experienced IT Technician II to support ...

FirstBank

IT Site Support Engineer

Newnan, GA · On-site

... telecommunications support. Duties and Responsibilities: * Provide responsive, timely support to all end-user questions and support requests. Answer the support help line, resolve the problem ...

4pconsultinginc

IT Technician II

Austell, GA · On-site

Position: IT Technician II - Telecommunications Support Location: Austell, GA 30168 Duration: 18 Months Client: Georgia Power Travel: Travel Required within the Georgia Power footprint; occasional ...

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All JobsTelecommunications Support JobsTelecommunications Support Jobs in Georgia

Telecommunications Support information

See Georgia salary details

$17

$25

$31

How much do telecommunications support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for telecommunications support in Georgia is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $30.87 per hour, depending on experience, location, and employer.

What skills and qualifications are needed for a telecommunications support specialist?

To thrive as a Telecommunications Support specialist, you need a strong understanding of networking fundamentals, telephony systems, and troubleshooting techniques, often supported by relevant certifications such as CompTIA Network+ or Cisco CCNA. Familiarity with VoIP platforms, PBX systems, and ticketing or remote support software is typically required. Excellent problem-solving skills, patience, and effective communication are essential soft skills for assisting users and resolving technical issues. These competencies are crucial for maintaining seamless communication infrastructure and ensuring quick resolution of service disruptions.

What do you do in a telecommunications support job?

A telecommunications support professional assists with maintaining and troubleshooting communication systems such as phone lines, internet connections, and network equipment. They diagnose technical issues, configure hardware and software, and ensure reliable communication services, often using tools like diagnostic software and requiring technical certifications. The role typically involves working in a technical environment and providing customer or internal support to resolve connectivity problems.

What is a telecommunications support specialist?

Telecommunications Support professionals are specialists who assist in the installation, maintenance, and troubleshooting of telecommunications systems, such as phone networks, internet connections, and related hardware or software. They ensure that communication systems run smoothly for businesses and individuals, resolving technical issues and providing guidance on the use of telecommunication equipment. Their work is essential for maintaining reliable and efficient communication channels within organizations.

What is the difference between Telecommunications Support vs Network Technician?

AspectTelecommunications SupportNetwork Technician
CertificationsFCC, CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, data centers, client sitesData centers, server rooms, client sites
Job FocusMaintaining telecom systems, troubleshooting communication issuesInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageTelecom providers, corporate communication departmentsIT departments, telecom companies, service providers

Telecommunications Support primarily focuses on maintaining and troubleshooting communication systems like phone lines and VoIP, while Network Technicians handle the installation and repair of network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

What are common challenges faced in a telecommunications support role, and how can I prepare for them?

Telecommunications Support professionals often encounter challenges such as troubleshooting complex network issues, managing high call volumes, and keeping up with rapidly evolving technologies. To prepare, it's important to develop strong problem-solving skills, stay updated on the latest telecom systems and protocols, and practice clear communication with both technical and non-technical users. Additionally, being adaptable and able to prioritize tasks efficiently will help you succeed in fast-paced support environments where issues may arise unexpectedly.

What are popular job titles related to Telecommunications Support jobs in Georgia?

For Telecommunications Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Telecommunications Support jobs in Georgia look for?

The top searched job categories for Telecommunications Support jobs in Georgia are:

Telecommunications Support jobs near you
Infographic showing various Telecommunications Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,917 per year, or $25.9 per hour.

IT Site Support Engineer

FirstBank

Newnan, GA

Full-time

Re-posted 17 days ago

Job description

Summary:

We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise to our organization, with a strong emphasis on executive-level support and audio/video teleconferencing systems. In this role, you will play a crucial part in ensuring that our executives and associates have a flawless technology experience, especially in terms of communication and collaboration tools. Associate must provide top quality IT Support to all employees in the local office and other FirstBank personnel or clients that are working from or being supported by the team.

Essential Duties and Responsibilities:

  • Offer personalized and responsive IT support to C-level executives and other high-ranking personnel.
  • Address executive-specific technology requirements, including the setup and configuration of devices (laptops, mobile devices), and the swift resolution of software and hardware issues.
  • Provide responsive, timely support to all service requests and incidents. Document all activities and interactions in the ticketing system, communicating changes in status.
  • Diagnose and resolve hardware and software problems for all employees, with a particular focus on rapid response times for executive staff.
  • Coordinate and collaborate with the IT team to escalate and resolve complex technical issues, including LAN, WAN, and special application issues.
  • Oversee and maintain audio and video conferencing systems, including troubleshooting any issues that may arise during meetings.
  • Collaborate with external vendors for equipment configuration and maintenance.
  • Provide training and guidance to executives and staff on the effective use of audio/video conferencing and collaboration tools.
  • Perform maintenance activities to validate inventory of IT equipment and accessories, ensuring the availability of necessary resources.
  • Ensure IT system usage and changes, including teleconferencing tools, adhere to security and compliance standards.
  • Assist in implementing data protection and backup procedures.
  • Create and maintain documentation for troubleshooting procedures, equipment setup, and user guides.
  • Collaborate with the IT team and other departments to streamline technology-related processes and drive continuous improvements.
  • Approximately 10-25% travel, some overnight travel is required.
  • Other projects duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Minimum Associate Degree in IT, or equivalent work experience.
  • Proven experience in providing executive-level IT Support.
  • Certification in relevant methodologies and technologies (e.g., ITIL, Microsoft 365, Microsoft Teams) is desirable.

Skills and Abilities

  • Strong expertise in audio/video conferencing systems and tools (i.e., Microsoft Teams).
  • Exceptional troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and prioritize tasks effectively.
  • Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
  • Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.
Employment Type: Full-Time

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