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Telecommunications Support Jobs in Georgia (NOW HIRING)

FirstBank

IT Site Support Engineer

Newnan, GA

... telecommunications support. Duties and Responsibilities: * Provide responsive, timely support to all end-user questions and support requests. Answer the support help line, resolve the problem ...

FirstBank

IT Site Support Engineer

Newnan, GA · On-site

... telecommunications support. Duties and Responsibilities: * Provide responsive, timely support to all end-user questions and support requests. Answer the support help line, resolve the problem ...

4pconsultinginc

IT Technician II

Atlanta, GA · On-site

Position: IT Technician II - Telecommunications Support Location: Atlanta, GA Client: Georgia Power Contract: 18 Months Job Summary We are seeking an experienced IT Technician II to support ...

4pconsultinginc

IT Technician II

Austell, GA · On-site

Position: IT Technician II - Telecommunications Support Location: Austell, GA 30168 Duration: 18 Months Client: Georgia Power Travel: Travel Required within the Georgia Power footprint; occasional ...

FirstBank

IT Site Support Engineer

Newnan, GA · On-site

... telecommunications support. Duties and Responsibilities: * Provide responsive, timely support to all end-user questions and support requests. Answer the support help line, resolve the problem ...

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Telecommunications Support information

See Georgia salary details

$17

$25

$31

How much do telecommunications support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for telecommunications support in Georgia is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $30.87 per hour, depending on experience, location, and employer.

What skills and qualifications are needed for a telecommunications support specialist?

To thrive as a Telecommunications Support specialist, you need a strong understanding of networking fundamentals, telephony systems, and troubleshooting techniques, often supported by relevant certifications such as CompTIA Network+ or Cisco CCNA. Familiarity with VoIP platforms, PBX systems, and ticketing or remote support software is typically required. Excellent problem-solving skills, patience, and effective communication are essential soft skills for assisting users and resolving technical issues. These competencies are crucial for maintaining seamless communication infrastructure and ensuring quick resolution of service disruptions.

What do you do in a telecommunications support job?

A telecommunications support professional assists with maintaining and troubleshooting communication systems such as phone lines, internet connections, and network equipment. They diagnose technical issues, configure hardware and software, and ensure reliable communication services, often using tools like diagnostic software and requiring technical certifications. The role typically involves working in a technical environment and providing customer or internal support to resolve connectivity problems.

What is a telecommunications support specialist?

Telecommunications Support professionals are specialists who assist in the installation, maintenance, and troubleshooting of telecommunications systems, such as phone networks, internet connections, and related hardware or software. They ensure that communication systems run smoothly for businesses and individuals, resolving technical issues and providing guidance on the use of telecommunication equipment. Their work is essential for maintaining reliable and efficient communication channels within organizations.

What is the difference between Telecommunications Support vs Network Technician?

AspectTelecommunications SupportNetwork Technician
CertificationsFCC, CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, data centers, client sitesData centers, server rooms, client sites
Job FocusMaintaining telecom systems, troubleshooting communication issuesInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageTelecom providers, corporate communication departmentsIT departments, telecom companies, service providers

Telecommunications Support primarily focuses on maintaining and troubleshooting communication systems like phone lines and VoIP, while Network Technicians handle the installation and repair of network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

What are common challenges faced in a telecommunications support role, and how can I prepare for them?

Telecommunications Support professionals often encounter challenges such as troubleshooting complex network issues, managing high call volumes, and keeping up with rapidly evolving technologies. To prepare, it's important to develop strong problem-solving skills, stay updated on the latest telecom systems and protocols, and practice clear communication with both technical and non-technical users. Additionally, being adaptable and able to prioritize tasks efficiently will help you succeed in fast-paced support environments where issues may arise unexpectedly.
What are popular job titles related to Telecommunications Support jobs in Georgia? For Telecommunications Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Telecommunications Support jobs in Georgia look for? The top searched job categories for Telecommunications Support jobs in Georgia are:
Telecommunications Support jobs near you
Infographic showing various Telecommunications Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,917 per year, or $25.9 per hour.

IT Site Support Engineer

FirstBank

Newnan, GA

Full-time

Re-posted 11 days ago

Job description

Summary:
Associate must provide top quality IT Support to all employees in the local office and other FirstBank personnel or clients that are working from or being supported by the team. This IT support includes answering the Help Line and hands-on IT problem solving, coordinating hardware and software for new hires, terminations, and transfers, administrating various IT applications and telecommunications support.
Duties and Responsibilities:
  • Provide responsive, timely support to all end-user questions and support requests. Answer the support help line, resolve the problem, document in the Service Desk Tool and ensure follow-through if the call is passed to another person. Set end-user expectations for resolution time and communicate changes in status as necessary.
  • Work closely with other IT staff to insure clear communication on outstanding issues and user problems. Work as a team to distribute outstanding support problems and/or requests to even workload, establish priorities, and meet deadlines.
  • Desktop support for all FirstBank standard applications including but not limited to Microsoft Windows, Office, mobile devices, and associated applications, Antivirus, MS Outlook, and other communication applications.
  • Work directly with Network and/or Application group to resolve difficult problems including LAN, WAN, and special application issues.
  • Perform installation, configuration and upgrades of desktop hardware and software as determined by IT and FirstBank established procedures.
  • Responsible for adhering to FirstBank established security procedures.
  • Assists with hardware inventory to make sure it is up-to-date and accurate, maintaining proper inventory levels for new hires, replacement of frequently needed parts and redundancy factors and communicating low inventory levels.
  • Assists with maintenance of documentation of IT procedures, system configuration standards, maintenance, and upgrades.
  • Basic administration of Microsoft Active Directory, Exchange and Windows environment
  • Identify potential problems (out of disk space, virus found), report to the Network group for resolution.
  • Provide exceptional customer service to all FirstBank associates and partners.
  • Approximately 10-25% travel, some overnight travel is required.

Qualifications:
Education and/or Experience:
  • Minimum Associate Degree in IT, or equivalent work experience
  • Intermediate to Advanced knowledge of hardware troubleshooting and repair skills
  • Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable
  • ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable

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