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What are some common challenges faced by technicians working at Race Telecommunications LLC, and how can applicants prepare for them?

Technicians at Race Telecommunications LLC often encounter challenges such as troubleshooting complex fiber optic network issues, working in diverse environments (both indoors and outdoors), and balancing multiple service requests efficiently. Applicants can prepare by developing strong problem-solving skills, staying up-to-date with the latest fiber optic technologies, and gaining experience with customer service to handle client interactions professionally. Adapting to varying work conditions and collaborating effectively with other team members are also essential for success in this role.

What is Race Telecommunications LLC?

Race Telecommunications LLC is a company that specializes in providing high-speed fiber optic internet, television, and phone services to residential and business customers. Based in California, Race focuses on expanding broadband access in underserved and rural communities. They are known for building and operating fiber-to-the-home (FTTH) networks, which deliver reliable and fast internet connectivity. The company also partners with local governments and agencies to bridge the digital divide and improve internet infrastructure.

What is the difference between Race Telecommunications Llc vs Cable Installer?

AspectRace Telecommunications LlcCable Installer
CredentialsHigh school diploma, technical training, certifications in telecommunicationsHigh school diploma, technical training often preferred
Work EnvironmentFieldwork installing and repairing telecommunications systemsFieldwork installing cable and internet services at customer locations
Industry UsageTelecommunications providers, network companiesCable TV and internet service providers

Race Telecommunications Llc and Cable Installer roles both involve fieldwork installing and maintaining communication systems. While Race Telecommunications Llc may focus more on telecommunications infrastructure, Cable Installers primarily work with cable TV and internet services. Both roles require technical skills and certifications, but their specific focus and employer types differ within the industry.

What are the key skills and qualifications needed to thrive as a telecommunications technician at Race Telecommunications LLC?

To thrive as a Telecommunications Technician, you need solid knowledge of networking, fiber optic installation, and troubleshooting, usually backed by relevant certifications or technical training. Familiarity with fiber optic splicing tools, network monitoring software, and industry-standard testing equipment is typically required. Strong problem-solving abilities, attention to detail, and effective communication are standout soft skills in this role. These skills ensure reliable network performance, high-quality customer service, and efficient resolution of technical issues.
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Race Telecommunications Llc jobs near you
Infographic showing various Race Telecommunications Llc job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Service Delivery Coordinator - Remote - CA Only

Race Telecommunications LLC

Remote

$23 - $26/hr

Other

Medical, Dental, Retirement, PTO

Posted 27 days ago

Job description

Location: Remote: Tehachapi, CA.
Location Status: Remote: Work will be primarily performed remotely from home office 5 days per week. Occasional travel to and work from other Race offices or off-site locations may be required.
Workdays: 5 days x 8 Hours
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comp: $23-$26 per hour
Who We Are:
We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position Impact:
The Service Delivery Coordinator is responsible for managing the end-to-end delivery of Race Communications' fiber-based services for MDU, ICB (Individual case basis) and Business. This role acts as the central point of coordination between Sales, Engineering, Construction, Provisioning, Network Operations and customers to ensure fiber services are delivered accurately, on schedule, and in alignment with customer commitments and SLAs. The Service Delivery Coordinator must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs. This role supports 24/7 service reliability and may require immediate response outside of normal scheduled hours. This position requires strong organizational skills, proactive communication, and a working understanding of fiber network deployment and service activation.
Requirements
Qualifications and Experience:
  • Eligibility for US Employment without sponsorship
  • Minimum of 18 years of age
  • High school diploma or equivalent required
  • Associates degree (A.A.) or equivalent combination of education and experience is preferred
  • 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required
  • Strong understanding of fiber service delivery workflows, including construction and provisioning required
  • Experience collaborating with customers, partners, and internal teams in fast-paced, multi-stakeholder environments required
  • Proficiency with CRM and ticketing systems (Salesforce or similar preferred)
  • Experience supporting ICB / channel partner models preferred
  • Knowledge of fiber-based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred
  • Familiarity with permitting, construction timelines, and right-of-way considerations preferred
  • Experience coordinating field operations and service turn-ups preferred
  • Understanding of SLAs and enterprise service delivery expectations preferred
  • Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs
  • Must be able to speak, read, write, and understand English as the primary language used in the workplace
  • Spanish bilingual skills are desirable
Essential Duties and Responsibilities:
Service Delivery Management
  • Manage the full-service delivery lifecycle for Race Communications' fiber products, from order acceptance through service activation and handoff to support
  • Validate orders for technical accuracy, serviceability, and construction requirements
  • Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn-up
  • Ensure delivery timelines meet contracted intervals and customer expectations
ICB & Business Customer Coordination
  • Serve as the primary service delivery contact for ICB partners and direct Business customers
  • Provide clear and consistent status updates throughout the delivery process
  • Coordinate delivery activities with channel partners while maintaining Race Communications' standards and timelines
  • Support escalations and resolve issues impacting service delivery
Cross-Functional Collaboration
  • Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams
  • Schedule site surveys, fiber installs, demarc extensions, and service turn-ups
  • Identify risks related to construction, access, permitting, or third-party dependencies and drive resolution
Vendor & Construction Coordination
  • Work with third-party contractors, construction vendors, and local agencies as needed
  • Track construction progress, vendor deliverables, and completion milestones
  • Ensure vendor work aligns with Race Communications' quality and safety standards
Systems, Documentation & Reporting
  • Maintain accurate service delivery records in CRM, order management, and ticketing systems
  • Document timelines, dependencies, customer communications, and delivery notes
  • Support service delivery reporting, metrics, and continuous improvement initiatives
Customer Experience & Handoff
  • Set realistic expectations with customers and partners throughout the delivery lifecycle
  • Ensure a smooth transition from service delivery to ongoing support and account management
  • Contribute to a positive customer experience by owning delivery outcomes and follow-through
Additional duties as required.
Benefits
Why Join Our Team:
  • Join a tight-knit crew-no faceless corporation vibes here
  • Growth potential: promotions and new challenges are part of our DNA
  • Competitive base salary
  • Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
  • Free fiber internet service for all employees living in our service area
  • A culture built on integrity, mutual respect, and a shared purpose

Call to Action:
Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

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