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Online Telecom Jobs (NOW HIRING)

Prophecy Technologies

Telecom Expense Analyst

Role Name Telecom Expense Analyst Job Summary The Telecom Expense Analyst (ITSM - Telecom) is responsible for managing enterprise-wide telecommunications expense management, vendor coordination ...

Beth Israel Lahey Health

Telecom Analyst

Plymouth, MA

$33.65 - $45.29/hr

Telecom Analysts are expected to be able to configure call forwarding, call routing, voice menus, and call recordings. Ability to program ACD agents and skills. Oversees and meets with end users to ...

Sakon

Telecom Analyst

Charleston, WV · Remote

The Telecom Analyst is responsible for generating and processing billing invoices to several key internal and commercial teams. The position entails responsibility for the management of cloud/telecom ...

Sakon

Telecom Analyst

The Telecom Analyst is responsible for generating and processing billing invoices to several key internal and commercial teams. The position entails responsibility for the management of cloud/telecom ...

Hudson Automotive Group

Telecom Analyst

Charleston, SC · On-site +1

The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades to a consolidated platform, optimizing ISP performance, and supporting general telephony requests.

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How much do online telecom jobs pay per hour?

As of May 31, 2026, the average hourly pay for online telecom in the United States is $30.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $39.18 per hour, depending on experience, location, and employer.

What is an Online Telecom job?

An Online Telecom job involves managing and supporting telecommunications services over the internet, such as VoIP, network infrastructure, and online communication systems. Professionals in this field handle tasks like troubleshooting connectivity issues, optimizing network performance, and ensuring secure data transmission. They may work for telecom providers, IT companies, or enterprises needing remote communication solutions. Skills in networking, cloud computing, and digital communication technologies are often required.

What are the key skills and qualifications needed to thrive in the Online Telecom position, and why are they important?

To thrive in an Online Telecom role, you need a solid understanding of telecommunications systems, networking protocols, and customer support best practices, often supported by a relevant degree or technical certification. Familiarity with telecom management software, VoIP platforms, and troubleshooting tools like remote diagnostics is highly valuable. Excellent communication, problem-solving abilities, and a collaborative mindset are standout soft skills for this position. These competencies ensure efficient service delivery, high customer satisfaction, and effective teamwork in a dynamic, remote-based environment.

What are the typical day-to-day responsibilities of someone working in Online Telecom?

Professionals in Online Telecom are usually responsible for providing remote technical support, configuring telecom systems, and troubleshooting connectivity issues for customers or internal teams. Their day often includes monitoring network performance, responding to service requests, and collaborating with engineers and service providers to resolve more complex problems. Many roles also involve regular documentation, system updates, and proactive maintenance to ensure reliable communication services. If you enjoy a dynamic workday and working closely with both technology and people, this role may be a great fit.
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Online Telecom jobs near you
Infographic showing various Online Telecom job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 97% Full Time, 1% Part Time, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $63,053 per year, or $30.3 per hour.

Telecom Expense Analyst (ITSM - Telecom)

Purple Drive Technologies

Morristown, NJ • On-site

Full-time

Posted 12 days ago

Job description

Overview:
Job Title: Telecom Expense Analyst (ITSM - Telecom)
Experience: 8-10 Years
Primary Skills: Telecom Billing, Telecom Fulfillment
Role Overview
The Telecom Expense Analyst (ITSM - Telecom) is responsible for managing telecom inventory, billing, vendor coordination, and cost optimization across the enterprise. This role focuses on consolidating billing platforms, ensuring accurate telecom expense tracking, improving processes, and delivering reporting and insights to leadership.
Key Responsibilities
Telecom Billing & Expense Management
  • Consolidate and develop a unified telecom cost structure and single billing platform across the enterprise.
  • Audit, analyze, and verify telecom invoices to ensure billing accuracy and contract compliance.
  • Implement charge-back models and monitor compliance across cellular, local, long-distance, data, and international services.
  • Identify cost-saving opportunities and reduce overall telecom spend.
  • Forecast monthly and quarterly telecom run rates and budget changes.
Inventory & Platform Management
  • Streamline multiple telecom inventory and billing systems into a centralized platform.
  • Ensure accurate inventory records and publish metrics for management reporting.
  • Support Telecom Expense Management (TEM) platform integration and migration.
  • Maintain reporting accuracy and performance metrics post-migration.
Service Fulfillment & Lifecycle Management
  • Develop and manage processes for ordering, provisioning, and disconnecting telecom services.
  • Provide guidance to IT teams and field teams on the telecom billing lifecycle and technology deployments.
  • Ensure accurate service provisioning and billing alignment.
Vendor & Contract Management
  • Collaborate with telecom carriers and IT vendors to obtain documentation and resolve service issues.
  • Manage vendor SLAs and develop performance reporting for senior leadership.
  • Participate in RFP processes and review contracts, SLAs, and KPIs to ensure best practices.
  • Lead Quarterly Business Reviews with vendors and stakeholders.
  • Oversee third-party vendor performance and process improvements.
Governance, Compliance & Reporting
  • Ensure compliance with regulatory requirements including BSA, USA PATRIOT Act, and OFAC.
  • Support audit readiness and regulatory reporting requirements.
  • Provide reporting and insights to senior leadership for informed decision-making.
Required Skills & Competencies
  • Strong expertise in telecom billing, inventory management, and expense optimization.
  • Experience with TEM platforms and telecom lifecycle management.
  • Strong vendor management and contract negotiation experience.
  • Ability to analyze telecom usage, billing trends, and cost structures.
  • Knowledge of telecom services including voice, data, wireless, and network services.
  • Strong project management and process improvement capabilities.
  • Excellent communication skills with the ability to present technical concepts clearly.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to manage multiple initiatives and competing priorities.
Qualifications
  • Bachelor's degree in IT or a related discipline.
  • Minimum 8 years of experience in telecom expense management, billing operations, or IT telecom services.
  • Experience managing large projects, vendors, or telecom platforms.
  • Proficiency in project management tools and methodologies.
Preferred Qualifications
  • Experience in financial services or regulated industries.
  • Knowledge of chargeback models and telecom cost allocation.
  • Exposure to telecom contract compliance and audit processes.

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