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This is a full-time temporary position expected to last approximately two to three months, with the potential for extension based on business needs. The Temporary Telecom Expense Support Specialist will help ensure the timely and accurate processing of telecom invoices, billing reconciliations, and vendor payments while supporting critical Telecom Expense Management operations. This role is ideal for someone with strong Microsoft Excel skills, telecom billing or invoice processing experience, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
WHO WE ARE
Empowering Connections, Inspiring Possibility
SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empower customers to achieve their core business objectives.
The company offers world class service and support through its US based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.
What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. The company creates trusted, reliable, and secure technology solutions while building lasting relationships with customers, partners, and communities.
With more than three decades of managed services experience, SageNet supports more than 430,000 managed endpoints across some of the nation's largest retail, financial, healthcare, utility, and energy organizations.
WHAT YOU'LL DO
SageNet is seeking a detail oriented Temporary Telecom Expense Support professional to assist our Telecom Expense Management team during a critical period. This role focuses on telecom invoice processing, billing reconciliation, and vendor management while helping ensure accurate and timely payment of carrier invoices. The ideal candidate enjoys working with data, solving billing discrepancies, and following established processes in a fast-paced environment.
Major Duties and Responsibilities

• Track, monitor, and reconcile missing telecom invoices across multiple carriers.
• Download invoices from vendor portals and email inboxes.
• Process and analyze telecom invoices for accuracy and completeness.
• Post telecom billing information into internal systems.
• Process vendor invoice payments in accordance with established procedures.
• Research and resolve billing discrepancies with telecom carriers and vendors.
• Communicate with carriers regarding missing invoices, billing corrections, and account questions.
• Maintain accurate documentation of billing activities and issue resolution.
• Provide regular status updates, reporting, and escalation summaries.
• Work across multiple internal systems and external vendor portals while maintaining data accuracy.
• Support additional Telecom Expense Management activities as needed.

WHO YOU ARE
Required Qualifications

• High school diploma or equivalent required. Associate's degree in Business, Accounting, Finance, Information Technology, or a related field preferred.
• Two or more years of experience in telecom billing, telecom expense management, accounts payable, invoice processing, or a related administrative or financial support role.
• Experience working with telecom carriers and billing documentation preferred.
• Strong Microsoft Excel skills, including filters, sorting, pivot tables, and basic formulas.
• Strong attention to detail with excellent organizational and analytical skills.
• Ability to manage multiple priorities while meeting deadlines.
• Strong written and verbal communication skills.
• Ability to quickly learn new systems and follow established processes.
• Self-motivated with the ability to work independently and collaboratively.

Preferred Qualifications

• Experience with Telecom Expense Management (TEM) platforms.
• Experience working with large volumes of invoices or telecommunications billing.
• Experience using ERP, financial, or invoice management systems.

WHERE YOU'LL WORK
This position is based in our Reston, Virginia office.
Special Working Conditions

• Office environment with extensive computer use.
• Frequent interaction with internal teams and external telecom carriers.
• Fast paced environment with changing priorities and time sensitive deadlines.

Physical Requirements

• Ability to remain seated for extended periods while working on a computer.
• Frequent use of hands and fingers for typing and data entry.
• Visual ability to review electronic documents and spreadsheets for extended periods.
• Occasionally lift up to 15 pounds.

CLASSIFICATION: Non-Exempt
POSITION TYPE: Temporary Full Time (Approximately 2 to 3 Months)
TRAVEL REQUIREMENTS: None
DIRECT REPORTS: No Direct Reports
SAFETY SENSITIVE: No
Equal Opportunity Employer
SageNet is committed to a skills first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status.
SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces service medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance protected veterans and qualified individuals with disabilities, and to treat qualified individuals without discrimination in all employment practices. If you require a reasonable accommodation during the application process, please contact a member of our People Operations team.
Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.
As a managed services provider, SageNet maintains a high level of information security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy. Failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and it is the responsibility of all employees to protect corporate and customer data by following established best practices and policies.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.