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Entry Level Avaya Support Engineer Jobs (NOW HIRING)

Sonsoft Inc

Avaya Network Engineer

Nashville, TN · On-site

Cisco IPT a huge plus IPT (Avaya and Cisco) and Legacy support coverage is 24*7, 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting ...

Data Innovations

Support Engineer 1

Colchester, VT

$40K - $56K/yr

The Support Engineer 1 is expected to handle entry level customer calls and cases, escalating complex issues to senior staff or Management. Responsibilities: * Develop working knowledge on Data ...

Data Innovations

Support Engineer 1

$40K - $56K/yr

The Support Engineer 1 is expected to handle entry level customer calls and cases, escalating complex issues to senior staff or Management. Responsibilities: * Develop working knowledge on Data ...

CrossFire Group

Launch Support Engineer

Toledo, OH · On-site

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12-month ... This is an entry level role and recent graduates are encouraged to apply.    * Represent "Voice ...

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Entry Level Avaya Support Engineer information

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How much do entry level avaya support engineer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for entry level avaya support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Avaya Support Engineer jobs? The most popular types of Avaya Support Engineer jobs are:
Entry Level Avaya Support Engineer jobs near you

Avaya & NICE Engineer (L1/L2 Support)

RPA Infotech Digital Inc.

Manhattan, NY • On-site

Other

Posted 7 days ago

Job description

Job Description – Avaya & NICE Engineer (L1/L2 Support)

Position Title: Avaya Engineer – L1/L2 Support

Number of Positions: 2

Location: Preferred 1 based out of US and backed by 1 resource offshore (India/Philippines)

Hours of Operations:  Mon-Fri 8 AM to 5 PM Eastern (May require participation in after-hours maintenance windows as needed)

 

Position Summary

 

We are seeking a detail-oriented and proactive Avaya Engineer (L1/L2) to support day-to-day administration and operational activities across Avaya telephony and contact center environments. The role will primarily focus on provisioning and administration tasks including Avaya station builds, user configuration, NICE platform administration, and support for related communication technologies.

The ideal candidate will have hands-on experience with Avaya systems, strong troubleshooting skills, and the ability to manage routine administrative requests in a fast-paced enterprise environment.

Key Responsibilities

 

  • Build, configure, and administer Avaya stations/endpoints
  • Perform MACD activities (Moves, Adds, Changes, Deletes) within Avaya environments
  • Administer and maintain NICE recording and workforce management integrations
  • Support user onboarding, extension provisioning, and telephony profile configuration
  • Configure hunt groups, vectors, skills, trunks, and routing updates as required
  • Provide L1/L2 operational support for Avaya voice infrastructure and contact center technologies
  • Monitor system performance and escalate complex issues to senior engineering teams when necessary
  • Maintain accurate documentation of system changes, configurations, and support activities
  • Support ticket queues and ensure timely resolution of incidents and service requests
  • Coordinate with telecom, network, security, and business teams for implementation activities
  • Assist with testing and validation during upgrades, migrations, or maintenance activities
  • Support additional voice and contact center products/tools as required

Preferred Qualifications

  • Experience with Avaya Contact Center or Avaya Experience Platform
  • Knowledge of SIP, VoIP, and telephony networking fundamentals
  • Exposure to additional workforce optimization or call recording tools
  • Avaya certifications are a plus

Apply