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Senior Avaya Support Engineer Jobs (NOW HIRING)

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · On-site +1

$114K - $158K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every ... As a Senior Front End Engineer, you'll own features end-to-end: from architecture and ...

TMS

Mendix Avaya Engineer

Boston, MA · Remote

$80 - $90/hr

... supported out-of-the-box. 3. Experience building or customizing Pluggable Widgets using React ... Avaya Engineer to lead the convergence of rapid application development and enterprise-grade ...

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

$60K/yr

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

Worldwide TechServices

Avaya Engineer

Evansville, IN

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

AVI-SPL

Senior Technical Support Engineer

The Senior Technical Support Engineer serves as an escalation point for complex AV and UC issues ... Logitech, Cisco, Session Border Controllers (SBC), Avaya, Poly video conferencing solutions, and ...

NICE

Senior Dedicated Support Engineer

Hoboken, NJ · On-site

The Dedicated Support Engineer (DSE) is a technical expert within NICE's Technical Support ... Perform advanced troubleshooting across platforms including NICE, Avaya, Microsoft Teams, and more.

Avaya

AI Solutions Demo Engineer

New York, NY · On-site

At Avaya, you'll find a community that values your contributions and supports your growth every ... You will bridge the gap between backend engineering and front-end storytelling, turning Avaya ...

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Senior Avaya Support Engineer information

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$22.5K

$103.3K

$159K

How much do senior avaya support engineer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for senior avaya support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Avaya Support Engineer vs Avaya Network Engineer?

AspectSenior Avaya Support EngineerAvaya Network Engineer
CertificationsAvaya Certified Support Specialist, Networking certificationsCCNA, CCNP, Avaya certifications
Work EnvironmentCustomer support, troubleshooting, on-site/remote supportNetwork design, implementation, maintenance
Industry UsageTelecommunications, enterprise communication systemsNetworking, telecommunications, enterprise IT

The Senior Avaya Support Engineer primarily focuses on supporting and troubleshooting Avaya communication systems, while the Avaya Network Engineer specializes in designing and maintaining network infrastructure that supports these systems. Both roles require similar certifications and often work within the same industry environments, but their core responsibilities differ in support versus network design.

What does a Senior Avaya Support Engineer do?

A Senior Avaya Support Engineer is responsible for the installation, maintenance, troubleshooting, and optimization of Avaya communication systems, such as phone and contact center solutions. They provide technical support to clients and internal teams, resolve complex system issues, and often lead projects to upgrade or integrate Avaya technologies. Their expertise ensures reliable communication systems, high availability, and minimal downtime for organizations relying on Avaya platforms. In addition to technical skills, they may mentor junior engineers and collaborate with other IT professionals to deliver seamless solutions.

What are some common challenges faced by Senior Avaya Support Engineers, and how can they effectively address them?

Senior Avaya Support Engineers often encounter complex system integrations, troubleshooting legacy infrastructure, and managing upgrades without disrupting business communications. To address these challenges, it's important to stay current with Avaya's latest software releases, develop strong diagnostic skills, and maintain clear communication with clients and cross-functional teams. Proactively documenting solutions and participating in knowledge-sharing sessions can also help streamline future support efforts and foster a collaborative team environment.

What are the key skills and qualifications needed to thrive as a Senior Avaya Support Engineer, and why are they important?

To thrive as a Senior Avaya Support Engineer, you need deep knowledge of Avaya communication systems, strong troubleshooting abilities, and relevant experience, often supported by certifications like Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and related networking tools and ticketing systems is typically required. Exceptional problem-solving, customer service, and communication skills distinguish top performers in this role. These capabilities ensure rapid resolution of complex technical issues and high client satisfaction in mission-critical telecommunication environments.
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Senior Avaya Support Engineer jobs near you
Avaya Telecom Engineer

Avaya Telecom Engineer

Noblesoft Technologies

Charlotte, NC • On-site

Contractor

Posted 23 days ago

Job description

Job Title:  Senior Avaya Telecom Engineer 

Location:  Charlotte, NC
 

Key Responsibilities

  • System Design & Implementation:
    • Architect, deploy, and optimize Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES), and SIP trunking solutions.
    • Integrate Avaya platforms with third-party applications and telco services for PSTN connectivity.
  • Operations & Support:
    • Provide advanced troubleshooting and technical support for Avaya systems, including incident and problem management for CM, SMGR, SM, EMS, SBC, AES, and SIP environments.
    • Perform moves, adds, changes (MACs), upgrades, and patch management for Avaya infrastructure.
    • Monitor system performance, conduct capacity analysis, and ensure compliance with enterprise standards.
  • Security & Compliance:
    • Manage secure API access, data encryption, and system backups.
    • Ensure systems meet regulatory and business continuity requirements, including E911 integration.
  • Collaboration & Documentation:
    • Work closely with cross-functional teams (network, security, application owners) to deliver integrated voice solutions.
    • Develop and maintain technical documentation, procedures, and training materials for support staff and end-users.
  • Continuous Improvement:
    • Stay current with industry trends and Avaya technology advancements.
    • Recommend and implement new features, upgrades, and process improvements.
 

Required Skills & Experience

  • Technical Expertise:
    • 5+ years’ hands-on experience with Avaya Aura platforms (CM, SMGR, SM, EMS, SBC, AES).
    • Deep understanding of SIP trunking, VoIP protocols, and telephony infrastructure.
    • Experience with installation, configuration, and troubleshooting of Avaya systems and media gateways (G650, G450, G430).
    • Familiarity with integration of Avaya with other enterprise applications and cloud services.
  • Certifications:
    • Avaya ACIS/ACSS certifications preferred.
    • Additional certifications in networking (CCNP Collaboration, etc.) are a plus.
  • Soft Skills:
    • Excellent problem-solving, communication, and interpersonal skills.
    • Ability to mentor junior engineers and collaborate across teams.
 

Preferred Qualifications

  • Experience with large-scale enterprise deployments and migrations.
  • Knowledge of related technologies (Cisco Unity, NICE, Verint, RedSky E911).
Proven track record in project management and vendor coordination