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Senior Avaya Support Engineer Jobs (NOW HIRING)

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a ... Experience designing and supporting IVR and call-routing solutions * Experience integrating AI ...

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

New

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

New

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

New

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

New

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

New

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

New

Procom Consultants Group

Sr. Voice Engineer

Durham, NC · On-site

Avaya System and Session Manager * Avaya SIPERA SBC or other SBC's * Avaya G860/ Audio Codes ... Provide 1st, and 2nd level technical support for integrated voice systems and networks. * Maintains ...

Bowhead

Avaya UC Infrastructure Engineer

NJ

Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will ...

Qualcomm

Senior Support Engineer

San Diego, CA · On-site

$40.77 - $61.15/hr

As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and ... senior leadership (e.g., Director level and above). Principal Duties and Responsibilities: • ...

ConfigUSA

Avaya Developer

Las Vegas, NV · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills ... Experience with configuration and support experience in a complex multi-layered network environment.

ORS Partners

Senior Support Engineer

Malvern, PA

The Sr. Support Engineer (Tier IV) is a member of the Client Support Organization and reports to a Director, Client Support. The Sr. Support Engineer handles Tier 4 technical escalations and ...

Workbox Holdings, Inc.

Senior Support Engineer

Chicago, IL · On-site

$75K - $90K/yr

The Senior Support Engineer will also support and maintain meeting rooms and shared collaboration spaces, enabling seamless hybrid meetings for users joining from corporate and BYOD devices. This ...

Node.Digital

UC Field Support Engineer

Camp Springs, MD · On-site

UC Field Support Engineer Location: Maryland, Camp Springs Preferred: US Citizenship The UC Field ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

New

Node.Digital

UC Field Support Engineer

Camp Springs, MD · On-site

UC Field Support Engineer Location: Maryland, Camp Springs Preferred: US Citizenship The UC Field ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

New

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Showing results 1-20

All JobsAvaya Support Engineer JobsSenior Avaya Support Engineer Jobs

Senior Avaya Support Engineer information

See salary details

$22.5K

$103.3K

$159K

How much do senior avaya support engineer jobs pay per year?

As of Jul 18, 2026, the average yearly pay for senior avaya support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Avaya Support Engineer vs Avaya Network Engineer?

AspectSenior Avaya Support EngineerAvaya Network Engineer
CertificationsAvaya Certified Support Specialist, Networking certificationsCCNA, CCNP, Avaya certifications
Work EnvironmentCustomer support, troubleshooting, on-site/remote supportNetwork design, implementation, maintenance
Industry UsageTelecommunications, enterprise communication systemsNetworking, telecommunications, enterprise IT

The Senior Avaya Support Engineer primarily focuses on supporting and troubleshooting Avaya communication systems, while the Avaya Network Engineer specializes in designing and maintaining network infrastructure that supports these systems. Both roles require similar certifications and often work within the same industry environments, but their core responsibilities differ in support versus network design.

What does a Senior Avaya Support Engineer do?

A Senior Avaya Support Engineer is responsible for the installation, maintenance, troubleshooting, and optimization of Avaya communication systems, such as phone and contact center solutions. They provide technical support to clients and internal teams, resolve complex system issues, and often lead projects to upgrade or integrate Avaya technologies. Their expertise ensures reliable communication systems, high availability, and minimal downtime for organizations relying on Avaya platforms. In addition to technical skills, they may mentor junior engineers and collaborate with other IT professionals to deliver seamless solutions.

What are some common challenges faced by Senior Avaya Support Engineers, and how can they effectively address them?

Senior Avaya Support Engineers often encounter complex system integrations, troubleshooting legacy infrastructure, and managing upgrades without disrupting business communications. To address these challenges, it's important to stay current with Avaya's latest software releases, develop strong diagnostic skills, and maintain clear communication with clients and cross-functional teams. Proactively documenting solutions and participating in knowledge-sharing sessions can also help streamline future support efforts and foster a collaborative team environment.

What are the key skills and qualifications needed to thrive as a Senior Avaya Support Engineer, and why are they important?

To thrive as a Senior Avaya Support Engineer, you need deep knowledge of Avaya communication systems, strong troubleshooting abilities, and relevant experience, often supported by certifications like Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and related networking tools and ticketing systems is typically required. Exceptional problem-solving, customer service, and communication skills distinguish top performers in this role. These capabilities ensure rapid resolution of complex technical issues and high client satisfaction in mission-critical telecommunication environments.
More about Senior Avaya Support Engineer jobs
What cities are hiring for Senior Avaya Support Engineer jobs? Cities with the most Senior Avaya Support Engineer job openings:
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Senior Avaya Support Engineer jobs near you
Infographic showing various Senior Avaya Support Engineer job openings in the United States as of July 2026, with employment types broken down into 5% Locum Tenens, 36% Internship, 8% As Needed, 21% Full Time, 3% Contract, and 27% Nights. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $103,264 per year, or $49.6 per hour.
Avaya Engineer ( AI/ML )

Avaya Engineer ( AI/ML )

Conch Technologies Inc

Phoenix, AZ • On-site

$96K - $132K/yr

Contractor

Posted 11 hours ago

Job description

Hi
 
Greetings from Conch Technologies
 
Position: Avaya Engineer ( AI/ML )
Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a week ) 
Duration: 12+ Months Contract 
Required Skills 

We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.

Must-Have Experience 
  • Strong development experience in Python and/or Java
  • Experience with API development and Microservices Architecture
  • Hands-on experience with AI/ML and Natural Language Processing (NLP)
  • Experience working with GitHub, GitHub Actions, and CI/CD pipelines
  • Experience with Five9 Contact Center Platform
  • Experience with contact center call routing and orchestration
  • Hands-on experience with:
    • Google Cloud Platform (GCP)
    • Google Contact Center AI (CCAI)
    • Google Intelligent Virtual Agent (IVA)
    • Voice Analytics and Conversational AI solutions
Preferred Experience 
  • Contact center technologies such as:
    • Avaya
    • Cisco Contact Center
    • LivePerson
  • Experience designing and supporting IVR and call-routing solutions
  • Experience integrating AI-driven voice and chat platforms into enterprise environments
Key Responsibilities 
  • Design, develop, and support AI-powered contact center applications
  • Build scalable APIs and microservices using Python or Java
  • Implement NLP, AI/ML, and conversational AI capabilities
  • Integrate Five9 and Google CCAI/IVA solutions with enterprise systems
  • Enhance call routing, voice analytics, and customer engagement experiences
  • Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines
Ideal Candidate 

A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies, particularly Five9, Google CCAI/IVA, NLP, AI/ML, APIs, and Microservices.

 

Thanks & Regards,

Ash | Ash@Conchtech.com

+1 901 444 3152