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Senior Avaya Support Engineer Jobs (NOW HIRING)

Node.Digital

UC Field Support Engineer

Irving, TX

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

ConfigUSA

Avaya Developer

Las Vegas, NV · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills ... Experience with configuration and support experience in a complex multi-layered network environment.

Procom Consultants Group

Sr Voice Engineer

Durham, NC · On-site

Avaya System and Session Manager * Avaya SIPERA SBC or other SBC's * Avaya G860/ Audio Codes ... Provide 1st, and 2nd level technical support for integrated voice systems and networks. * Maintains ...

Procom Consultants Group

Sr. Voice Engineer

Durham, NC · On-site

Avaya System and Session Manager * Avaya SIPERA SBC or other SBC's * Avaya G860/ Audio Codes ... Provide 1st, and 2nd level technical support for integrated voice systems and networks. * Maintains ...

Lawrence Harvey

Senior Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Senior Support Engineer | San Francisco (Relocation Available) I'm partnering with a fast-growing, profitable AI infrastructure startup that's looking to hire a Senior Support Engineer to join their ...

Bowhead

Avaya UC Infrastructure Engineer

NJ

Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will ...

LHi Group Ltd

Senior Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Senior Support Engineer | San Francisco (Relocation Available) I'm partnering with a fast-growing, profitable AI infrastructure startup that's looking to hire a Senior Support Engineer to join their ...

Node.Digital

UC Field Support Engineer

Camp Springs, MD · On-site

UC Field Support Engineer Location: Maryland, Camp Springs Preferred: US Citizenship The UC Field ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Obsidian Security

Senior Support Engineer

OR · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support About the role Obsidian Security protects organizations against ...

Node.Digital

UC Field Support Engineer

Camp Springs, MD · On-site

UC Field Support Engineer Location: Maryland, Camp Springs Preferred: US Citizenship The UC Field ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

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Showing results 21-40

All JobsAvaya Support Engineer JobsSenior Avaya Support Engineer Jobs

Senior Avaya Support Engineer information

See salary details

$22.5K

$103.3K

$159K

How much do senior avaya support engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for senior avaya support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Avaya Support Engineer vs Avaya Network Engineer?

AspectSenior Avaya Support EngineerAvaya Network Engineer
CertificationsAvaya Certified Support Specialist, Networking certificationsCCNA, CCNP, Avaya certifications
Work EnvironmentCustomer support, troubleshooting, on-site/remote supportNetwork design, implementation, maintenance
Industry UsageTelecommunications, enterprise communication systemsNetworking, telecommunications, enterprise IT

The Senior Avaya Support Engineer primarily focuses on supporting and troubleshooting Avaya communication systems, while the Avaya Network Engineer specializes in designing and maintaining network infrastructure that supports these systems. Both roles require similar certifications and often work within the same industry environments, but their core responsibilities differ in support versus network design.

What does a Senior Avaya Support Engineer do?

A Senior Avaya Support Engineer is responsible for the installation, maintenance, troubleshooting, and optimization of Avaya communication systems, such as phone and contact center solutions. They provide technical support to clients and internal teams, resolve complex system issues, and often lead projects to upgrade or integrate Avaya technologies. Their expertise ensures reliable communication systems, high availability, and minimal downtime for organizations relying on Avaya platforms. In addition to technical skills, they may mentor junior engineers and collaborate with other IT professionals to deliver seamless solutions.

What are some common challenges faced by a Senior Avaya Support Engineer, and how can they effectively address them?

Senior Avaya Support Engineers often encounter complex system integrations, troubleshooting legacy infrastructure, and managing upgrades without disrupting business communications. To address these challenges, it's important to stay current with Avaya's latest software releases, develop strong diagnostic skills, and maintain clear communication with clients and cross-functional teams. Proactively documenting solutions and participating in knowledge-sharing sessions can also help streamline future support efforts and foster a collaborative team environment.

What are the key skills and qualifications needed to thrive as a Senior Avaya Support Engineer, and why are they important?

To thrive as a Senior Avaya Support Engineer, you need deep knowledge of Avaya communication systems, strong troubleshooting abilities, and relevant experience, often supported by certifications like Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and related networking tools and ticketing systems is typically required. Exceptional problem-solving, customer service, and communication skills distinguish top performers in this role. These capabilities ensure rapid resolution of complex technical issues and high client satisfaction in mission-critical telecommunication environments.
More about Senior Avaya Support Engineer jobs
What cities are hiring for Senior Avaya Support Engineer jobs? Cities with the most Senior Avaya Support Engineer job openings:
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Senior Avaya Support Engineer jobs near you
Infographic showing various Senior Avaya Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $103,264 per year, or $49.6 per hour.

UC Field Support Engineer

Node.Digital

Irving, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

UC Field Support Engineer

Location: Irving, TX

Preferred: US Citizenship

Job Description:

The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across all USCIS locations. The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance requirements, and contributing to continuous modernization initiatives.

Requirements

Required Skills:

  • Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services.
  • Proficiency in hardware and endpoint troubleshooting, incident resolution, and technical support.
  • Experience in managing service delivery and ensuring compliance with defined SLAs.
  • Technical knowledge of hybrid on-premises and cloud environments.
  • Ability to analyze performance data, service trends, and workload metrics.
  • Excellent communication and collaboration abilities to work with cross-functional teams and stakeholders.
  • Strong problem-solving skills to detect and resolve UC service issues.

Nice To have Skills:

  • Familiarity with integration requirements and modernization objectives for UC solutions.
  • Knowledge of architectural leadership for enterprise UC solutions.
  • Advanced technical and operational expertise across UC services.

Certifications:

  • Relevant certifications in UC systems and solutions, such as Cisco Certified Network Professional (CCNP) Collaboration or similar.
  • Certifications in cloud services, such as Microsoft Certified: Azure Solutions Architect Expert or similar.

Benefits

We are proud to offer competitive compensation and benefits packages to include

  • Medical 
  • Dental
  • Vision
  • Basic Life 
  • Health Saving Account
  • 401K matching
  • Three weeks of PTO/Sick
  • 11 Paid Holidays
  • Pre-Approved Online Training

Apply