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Senior Avaya Support Engineer Jobs (NOW HIRING)

ConfigUSA

Avaya Developer

Las Vegas, NV · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills ... Experience with configuration and support experience in a complex multi-layered network environment.

Purple Drive Technologies

Avaya Developer

Las Vegas, NM · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills ... Experience with configuration and support experience in a complex multi-layered network environment.

Procom Consultants Group

Sr Voice Engineer

Durham, NC · On-site

Avaya System and Session Manager * Avaya SIPERA SBC or other SBC's * Avaya G860/ Audio Codes ... Provide 1st, and 2nd level technical support for integrated voice systems and networks. * Maintains ...

Procom Consultants Group

Sr. Voice Engineer

Durham, NC · On-site

Avaya System and Session Manager * Avaya SIPERA SBC or other SBC's * Avaya G860/ Audio Codes ... Provide 1st, and 2nd level technical support for integrated voice systems and networks. * Maintains ...

ORS Partners

Senior Support Engineer

Malvern, PA · On-site

The Sr. Support Engineer (Tier IV) is a member of the Client Support Organization and reports to a Director, Client Support. The Sr. Support Engineer handles Tier 4 technical escalations and ...

Bowhead

Avaya UC Infrastructure Engineer

NJ

Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will ...

Workbox Holdings, Inc.

Senior Support Engineer

Chicago, IL · On-site

$75K - $90K/yr

The Senior Support Engineer will also support and maintain meeting rooms and shared collaboration spaces, enabling seamless hybrid meetings for users joining from corporate and BYOD devices. This ...

Workbox Holdings, Inc.

Senior Support Engineer

Chicago, IL · On-site

$75K - $90K/yr

The Senior Support Engineer will also support and maintain meeting rooms and shared collaboration spaces, enabling seamless hybrid meetings for users joining from corporate and BYOD devices. This ...

Droisys

Avaya Architect

Troy, MI · On-site

At Droisys, we invest in our talent and support career growth, and we are always on the lookout for ... Bachelor's degree in Computer Science, Engineering, or related field. * Ability to travel as ...

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Senior Avaya Support Engineer information

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$22.5K

$103.3K

$159K

How much do senior avaya support engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior avaya support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Avaya Support Engineer vs Avaya Network Engineer?

AspectSenior Avaya Support EngineerAvaya Network Engineer
CertificationsAvaya Certified Support Specialist, Networking certificationsCCNA, CCNP, Avaya certifications
Work EnvironmentCustomer support, troubleshooting, on-site/remote supportNetwork design, implementation, maintenance
Industry UsageTelecommunications, enterprise communication systemsNetworking, telecommunications, enterprise IT

The Senior Avaya Support Engineer primarily focuses on supporting and troubleshooting Avaya communication systems, while the Avaya Network Engineer specializes in designing and maintaining network infrastructure that supports these systems. Both roles require similar certifications and often work within the same industry environments, but their core responsibilities differ in support versus network design.

What does a Senior Avaya Support Engineer do?

A Senior Avaya Support Engineer is responsible for the installation, maintenance, troubleshooting, and optimization of Avaya communication systems, such as phone and contact center solutions. They provide technical support to clients and internal teams, resolve complex system issues, and often lead projects to upgrade or integrate Avaya technologies. Their expertise ensures reliable communication systems, high availability, and minimal downtime for organizations relying on Avaya platforms. In addition to technical skills, they may mentor junior engineers and collaborate with other IT professionals to deliver seamless solutions.

What are some common challenges faced by Senior Avaya Support Engineers, and how can they effectively address them?

Senior Avaya Support Engineers often encounter complex system integrations, troubleshooting legacy infrastructure, and managing upgrades without disrupting business communications. To address these challenges, it's important to stay current with Avaya's latest software releases, develop strong diagnostic skills, and maintain clear communication with clients and cross-functional teams. Proactively documenting solutions and participating in knowledge-sharing sessions can also help streamline future support efforts and foster a collaborative team environment.

What are the key skills and qualifications needed to thrive as a Senior Avaya Support Engineer, and why are they important?

To thrive as a Senior Avaya Support Engineer, you need deep knowledge of Avaya communication systems, strong troubleshooting abilities, and relevant experience, often supported by certifications like Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and related networking tools and ticketing systems is typically required. Exceptional problem-solving, customer service, and communication skills distinguish top performers in this role. These capabilities ensure rapid resolution of complex technical issues and high client satisfaction in mission-critical telecommunication environments.
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Senior Avaya Support Engineer jobs near you

Avaya Developer

ConfigUSA

Las Vegas, NV • On-site

Contractor

Posted 14 days ago

Job description

Experience Requested: 6-8 years
Title name: Avaya Developer
Description:
Should have good communication along with requirement analysis skills. Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation. Excellent customer service skills including reporting, organization, written and oral communication and task prioritization. Experience in program communication and program management. Communication skills a must, PowerPoint, Visio, structured program updates. Must be highly motivated and a self-directed individual? Strong hands-on knowledge of Avaya Session Manager, Avaya IVR. Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis. Knowledge of CTI, LAN/WAN communications and VXML knowledge. Experience with configuration and support experience in a complex multi-layered network environment. Participate in cross-functional teams and ability to work effectively in a geographically dispersed team. Experience working under tight deadlines and high-pressure environment. Excellent troubleshooting and analytical skills
Essential Skills: Candidate should have Operational experience in the following areas. IVR (Interactive Voice Response) and (CTI computer-telephone integration). Proficient in VXML - Voice eXtensible Markup Language. Call center domain Knowledge Java proficiency Database- Cloud AWS Knowledge. Open shift preferable