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Senior Avaya Support Engineer Jobs (NOW HIRING)

CrewAI

Senior Support Engineer

As we scale, great technical support is what keeps enterprise customers successful and keeps our engineers focused on building. This role owns that. The Role You're the senior technical anchor for ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Senior Support Engineer Industry: Information Technology / Professional Services Location (City, State): Chicago, IL Assignment Type: Direct Hire Pay: $75,000 - $90,000 annually Work Schedule: Monday ...

Aventiv Technologies, LLC

Sr. Support Engineer

Plano, TX · On-site

$109K - $124K/yr

The Support Engineer Sr is a key contributor to the stability and resilience of production systems, providing expert-level support and rapid issue resolution. This role bridges technical operations ...

Sonsoft Inc

Avaya Network Engineer

Nashville, TN

Cisco IPT a huge plus IPT (Avaya and Cisco) and Legacy support coverage is 24*7, 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting ...

Aventiv Technologies, LLC

Sr. Support Engineer

Plano, TX

$109K - $124K/yr

The Support Engineer Sr is a key contributor to the stability and resilience of production systems, providing expert-level support and rapid issue resolution. This role bridges technical operations ...

Aespatech

Sr. Support Engineer

Wilmington, DE · On-site

Job Title: Sr. Support Engineer - Discovery Location: Wilmington, DE Type: Contract The AWS exposure is a MUST. He labeled this role a Level 2 / Level 3 support person for the Research Team. So ...

Aespatech

Sr. Support Engineer

Wilmington, DE

Job Title: Sr. Support Engineer - Discovery Location: Wilmington, DE Type: Contract The AWS exposure is a MUST. He labeled this role a Level 2 / Level 3 support person for the Research Team. So ...

NICE

Sr AI-Driven Enterprise Support Engineer

... you. Sr AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote ... NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms * Technical ...

Cresta

Application Support Engineer

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9 ...

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Senior Avaya Support Engineer information

See salary details

$22.5K

$103.3K

$159K

How much do senior avaya support engineer jobs pay per year?

As of Jul 18, 2026, the average yearly pay for senior avaya support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Avaya Support Engineer vs Avaya Network Engineer?

AspectSenior Avaya Support EngineerAvaya Network Engineer
CertificationsAvaya Certified Support Specialist, Networking certificationsCCNA, CCNP, Avaya certifications
Work EnvironmentCustomer support, troubleshooting, on-site/remote supportNetwork design, implementation, maintenance
Industry UsageTelecommunications, enterprise communication systemsNetworking, telecommunications, enterprise IT

The Senior Avaya Support Engineer primarily focuses on supporting and troubleshooting Avaya communication systems, while the Avaya Network Engineer specializes in designing and maintaining network infrastructure that supports these systems. Both roles require similar certifications and often work within the same industry environments, but their core responsibilities differ in support versus network design.

What does a Senior Avaya Support Engineer do?

A Senior Avaya Support Engineer is responsible for the installation, maintenance, troubleshooting, and optimization of Avaya communication systems, such as phone and contact center solutions. They provide technical support to clients and internal teams, resolve complex system issues, and often lead projects to upgrade or integrate Avaya technologies. Their expertise ensures reliable communication systems, high availability, and minimal downtime for organizations relying on Avaya platforms. In addition to technical skills, they may mentor junior engineers and collaborate with other IT professionals to deliver seamless solutions.

What are some common challenges faced by Senior Avaya Support Engineers, and how can they effectively address them?

Senior Avaya Support Engineers often encounter complex system integrations, troubleshooting legacy infrastructure, and managing upgrades without disrupting business communications. To address these challenges, it's important to stay current with Avaya's latest software releases, develop strong diagnostic skills, and maintain clear communication with clients and cross-functional teams. Proactively documenting solutions and participating in knowledge-sharing sessions can also help streamline future support efforts and foster a collaborative team environment.

What are the key skills and qualifications needed to thrive as a Senior Avaya Support Engineer, and why are they important?

To thrive as a Senior Avaya Support Engineer, you need deep knowledge of Avaya communication systems, strong troubleshooting abilities, and relevant experience, often supported by certifications like Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and related networking tools and ticketing systems is typically required. Exceptional problem-solving, customer service, and communication skills distinguish top performers in this role. These capabilities ensure rapid resolution of complex technical issues and high client satisfaction in mission-critical telecommunication environments.
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What cities are hiring for Senior Avaya Support Engineer jobs? Cities with the most Senior Avaya Support Engineer job openings:
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Senior Avaya Support Engineer jobs near you
Infographic showing various Senior Avaya Support Engineer job openings in the United States as of July 2026, with employment types broken down into 5% Locum Tenens, 36% Internship, 8% As Needed, 21% Full Time, 3% Contract, and 27% Nights. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $103,264 per year, or $49.6 per hour.
Project Manager - Avaya platform

Project Manager - Avaya platform

ITTConnect

Atlanta, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description


ITTConnect is seeking an IT Project Manager - Avaya Infrastructure and Platform to work for one of our clients. This is a new position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.
Job location: Hybrid in Atlanta, GA 30329, 3 days a week onsite.
We are seeking a high-impact Project Manager to lead the deployment, maintenance, and optimization of business-critical Avaya infrastructure. This role requires a blend of technical depth in unified communications and the leadership to manage multi-vendor environments for a large-scale Telecom client.
Core Responsibilities:
  • Infrastructure Leadership: Lead end-to-end projects for Avaya platform upgrades, migrations, and infrastructure maintenance.
  • Team Management: Coordinate technical teams supporting Avaya ecosystems, ensuring high availability and rapid resolution of platform issues.
  • Vendor Orchestration: Act as the primary point of contact for multiple third-party vendors, managing SLAs, contracts, and service delivery.
  • Strategic Communication: Provide clear, high-level project status updates to Senior Leadership, translating technical roadblocks into business impact.

Requirements
  • Avaya Expertise: Proven experience managing projects involving Avaya Aura, Communication Manager, or Contact Center solutions.
  • Vendor Management: Strong background in coordinating with external service providers and hardware/software vendors.
  • Communications: Exceptional verbal and written skills; ability to navigate complex stakeholder environments with ease.
  • Telecom Experience: Deep understanding of telecommunications workflows, infrastructure, and compliance standards.

Benefits

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