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Internship Aws Cloud Support Engineer Jobs (NOW HIRING)

Symmetrio

Cloud Support Engineer

The Cloud Support Engineer will diagnose incidents and cases (SaaS application, AWS cloud infrastructure, customer network connectivity, etc.) and coordinate seamlessly with customer and internal ...

Wave Welcome

Cloud Support Engineer

Clinton, MD · On-site

We are seeking a Cloud Support Engineer to provide enterprise-level assistance internally and to our customers, diagnosing and troubleshooting our AWS hosting environment and supporting clients with ...

TEKsystems

Cloud Support Engineer

Seattle, WA · Hybrid

$60 - $70/hr

Cloud Support Engineer Location: Seattle, WA (Hybrid, 3 Days Onsite) Seeking a Cloud Operations ... Provide Tier 1/Tier 2 support for AWS cloud infrastructure and production applications.

Cloud at Work

Cloud Support Engineer

$80K - $95K/yr

About this Position The Cloud Support Engineer provides advanced remote technical support for Cloud ... Azure and AWS exposure preferred. * Investigate backup, replication, restore, and disaster recovery ...

NAVA Software Solutions

Cloud Support Engineer

Jersey City, NJ · On-site

$61 - $81.50/hr

Cloud Support Engineer Location: Remote EST Duration : 12 months contract As a Technical Operations ... AWS is preferred. Additional Skills: * Knowledge of other Artifactory management tools like JFrog ...

Piper Companies

Cloud Support Engineer

Reston, VA · On-site

$100K/yr

Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Engineer focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed shifts ...

AlphaSense

Cloud Support Engineer

About the Role We are looking for a proactive Cloud Support Engineer to join our dynamic team. In ... Experience troubleshooting in at least one major cloud platform (preferably AWS) and containerized ...

Saic

AWS Cloud Engineer

Shiloh, IL · On-site

$52 - $69.50/hr

Support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). Key Responsibilities * Provide hands‑on development and implementation of commercial cloud ...

AlphaSense

Cloud Support Engineer

About the Role We are looking for a proactive Cloud Support Engineer to join our dynamic team. In ... Experience troubleshooting in at least one major cloud platform (preferably AWS) and containerized ...

Apex Systems

DevOps Engineer - AWS Cloud Support

Tampa, FL · On-site

$48 - $65.75/hr

... Engineer - AWS Cloud Support Location: Tampa, Dallas, or Jersey City (Hybrid) Role Overview We are seeking a senior DevOps Engineer with a strong background in software engineering and extensive ...

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Internship Aws Cloud Support Engineer information

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How much do internship aws cloud support engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for internship aws cloud support engineer in the United States is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.85 per hour, depending on experience, location, and employer.

What does an AWS Cloud Support Engineer intern do?

An AWS Cloud Support Engineer Intern assists with troubleshooting and resolving technical issues related to Amazon Web Services (AWS) products and services. They work alongside experienced engineers to support customers, analyze problems, and learn about AWS cloud infrastructure. Interns may also contribute to documentation, automation, and process improvements, gaining hands-on experience with cloud computing and customer service. This role is ideal for students interested in developing their technical and problem-solving skills in a real-world cloud environment.

What types of projects and tasks can an AWS Cloud Support Engineer intern expect to work on during their internship?

As an AWS Cloud Support Engineer Intern, you can expect to work on a range of technical support cases, including troubleshooting customer issues, assisting with cloud service configurations, and documenting solutions for common problems. You will likely collaborate with full-time engineers to resolve service requests, participate in team meetings to discuss ongoing challenges, and learn best practices for cloud infrastructure management. Interns are often encouraged to contribute to knowledge base articles or internal tools, providing opportunities to make a tangible impact while building hands-on cloud experience.

What are the key skills and qualifications needed to thrive as an AWS Cloud Support Engineer intern, and why are they important?

To thrive as an Internship AWS Cloud Support Engineer, you need a foundational understanding of cloud computing concepts, networking, and operating systems, often supported by coursework or entry-level certifications like AWS Certified Cloud Practitioner. Familiarity with AWS services (such as EC2, S3, and IAM), Linux command line, and support ticketing systems is typically expected. Strong problem-solving abilities, clear communication, and a willingness to learn help interns stand out in customer-facing and technical environments. These skills are crucial for efficiently resolving customer issues, ensuring reliable cloud service delivery, and building a foundation for a future cloud engineering career.

What is the difference between Internship Aws Cloud Support Engineer vs Cloud Support Associate?

AspectInternship Aws Cloud Support EngineerCloud Support Associate
QualificationsBasic knowledge of AWS, relevant certifications (e.g., AWS Cloud Practitioner), ongoing learningSimilar certifications, often entry-level or associate certifications
Work EnvironmentInternship setting, training-focused, part-time or temporaryFull-time support role, customer interaction, troubleshooting
ResponsibilitiesAssisting with support tickets, learning AWS services, shadowing senior staffHandling customer inquiries, troubleshooting AWS issues, providing solutions

Both roles involve working with AWS cloud support, requiring foundational knowledge and certifications. The internship is a training position aimed at gaining experience, while the support associate role is a full-time position focused on customer support and problem resolution.

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Internship Aws Cloud Support Engineer jobs near you
Infographic showing various Internship Aws Cloud Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,867 per year, or $25.4 per hour.

Cloud Support Engineer

Remote

Symmetrio
See more jobs at Symmetrioexternal

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Symmetrio is recruiting a Cloud Support Engineer for its customer, a rapidly growing international healthcare SaaS company aggressively expanding in the United states. The Cloud Support Engineer will be a trusted technical face to our customer's stakeholders: oncology centers, clinics, and health systems. Collaborating with healthcare IT and clinical application teams across the United States, the Cloud Support Engineer will ensure reliability and provide professional IT support to users of the application. In this role, you'll provide Tier 1/Tier 2 technical support while serving as a collaborative member of our customer's engineering team consisting of Site Reliability Engineers and Cloud Network Engineers. The Cloud Support Engineer will diagnose incidents and cases (SaaS application, AWS cloud infrastructure, customer network connectivity, etc.) and coordinate seamlessly with customer and internal engineering teams to resolve them. Additionally, the Cloud Support Engineer will develop support playbooks and documentation as the company scales, and help establish best practices for healthcare SaaS support-ideal for someone who combines technical problem-solving, healthcare IT domain expertise, and the professional presence and communication skills required by end users.
This is a full-time, remote position $90,000-$105,000 and a comprehensive benefits package, including health benefits, a 401(k) plan, paid time off, and additional company-sponsored benefits.
Key Responsibilities
  • Serve as the primary technical contact for assigned customers; represent the company professionally and build trust with customer IT directors, network engineers, and clinical leadership
  • Provide Tier 1/Tier 2 technical support via phone, email, and ticketing system; triage issues, diagnose root causes, and coordinate resolution with the Principal SRE and Cloud Network Engineers
  • Troubleshoot application performance issues within the SaaS platform; work with the SRE to identify degradation and escalate appropriately
  • Diagnose customer connectivity and network issues affecting SaaS platform access, including VPN tunnel health, AWS routing validation, and firewall rule problems; possess working knowledge of Cisco ASA, Fortinet, and Palo Alto firewall environments
  • Coordinate with customer firewall/network teams during troubleshooting; ask informed questions about firewall rules, NAT settings, and VPN tunnel parameters
  • Serve as the liaison between customer health system IT departments and internal engineering; gather detailed diagnostic information, validate customer network topology, and communicate complex cloud networking problems clearly
  • Develop and maintain support playbooks and runbooks focused on cloud networking scenarios specific to healthcare environments: VPN tunnel validation, connectivity health checks, firewall coordination during maintenance windows, and application troubleshooting
  • Support new customer onboarding; validate initial connectivity, work with customer IT/firewall teams to ensure proper VPN configuration, and coordinate go-live health checks
  • Proactively monitor customer health indicators (connectivity status, VPN tunnel status, application performance) and alert the SRE/Network Engineer to emerging issues before customers report.
  • Partner with the Cloud Network Engineer during customer firewall coordination calls; understand oncology center/health system network architectures and validate that connectivity requirements align with customer firewall policies
  • Build and maintain the support knowledge base with healthcare-specific scenarios; document common oncology center network configurations and troubleshooting patterns
  • Participate in on-call rotation for critical customer incidents, with escalation support from the SRE and Network Engineer

Requirements
  • AWS Certified Advanced Networking - Specialty OR AWS Certified SysOps Administrator - Associate
  • 2+ years of Tier 1/Tier 2 technical support experience in healthcare IT environments (hospitals, clinics, health systems)
  • Strong familiarity with healthcare network infrastructure and security; comfortable troubleshooting in regulated healthcare environments
  • Working knowledge of Cisco ASA firewalls; familiarity with Fortinet and Palo Alto environments a plus
  • Understanding of firewall rule configuration, VPN tunnel setup (Site-to-Site VPN basics), and how healthcare networks connect to external cloud applications
  • Experience supporting oncology centers, radiation therapy departments, or similar clinical IT environments strongly preferred
  • Experience supporting Epic EHR, OIS (Oncology Information Systems), or other healthcare applications
  • Understanding of cloud networking concepts: VPN connectivity, AWS VPCs, firewalls, routing (cloud-based, not traditional BGP/OSPF)
  • Experience troubleshooting connectivity issues between hospital networks and cloud environments preferred
  • Strong troubleshooting methodology; ability to think systematically through multi-layer problems (application, cloud infrastructure, customer network)
  • Excellent communication skills; ability to translate technical concepts for non-technical clinical staff and speak authoritatively with experienced hospital IT directors and network engineers
  • Professional demeanor and strong customer service orientation
  • Experience with ticketing systems, knowledge base tools, and technical documentation practices
  • Comfortable working in a remote environment with self-management and time-zone flexibility for U.S. customer base
  • Collaborative mindset; comfortable escalating appropriately and partnering with senior engineers
  • Willingness to develop and own support processes and playbooks in a rapidly growing organization

Given the customer-facing nature of this role, interviews with qualified candidates will be conducted via Microsoft Teams or another video conferencing platform.

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