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Overnight Aws Cloud Support Engineer Jobs (NOW HIRING)

Symmetrio

Cloud Support Engineer

The Cloud Support Engineer will diagnose incidents and cases (SaaS application, AWS cloud infrastructure, customer network connectivity, etc.) and coordinate seamlessly with customer and internal ...

Wave Welcome

Cloud Support Engineer

Clinton, MD · On-site

We are seeking a Cloud Support Engineer to provide enterprise-level assistance internally and to our customers, diagnosing and troubleshooting our AWS hosting environment and supporting clients with ...

TEKsystems

Cloud Support Engineer

Seattle, WA · Hybrid

$60 - $70/hr

Cloud Support Engineer Location: Seattle, WA (Hybrid, 3 Days Onsite) Seeking a Cloud Operations ... Provide Tier 1/Tier 2 support for AWS cloud infrastructure and production applications.

NAVA Software Solutions

Cloud Support Engineer

Jersey City, NJ · On-site

$61 - $81.50/hr

Cloud Support Engineer Location: Remote EST Duration : 12 months contract As a Technical Operations ... AWS is preferred. Additional Skills: * Knowledge of other Artifactory management tools like JFrog ...

Cloud at Work

Cloud Support Engineer

$80K - $95K/yr

About this Position The Cloud Support Engineer provides advanced remote technical support for Cloud ... Azure and AWS exposure preferred. * Investigate backup, replication, restore, and disaster recovery ...

Piper Companies

Cloud Support Engineer

Reston, VA · On-site

$100K/yr

Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Engineer focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed shifts ...

AlphaSense

Cloud Support Engineer

About the Role We are looking for a proactive Cloud Support Engineer to join our dynamic team. In ... Experience troubleshooting in at least one major cloud platform (preferably AWS) and containerized ...

Saic

AWS Cloud Engineer

Shiloh, IL · On-site

$125 - $150/hr

Support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). Key Responsibilities * Provide hands‑on development and implementation of commercial cloud ...

AlphaSense

Cloud Support Engineer

About the Role We are looking for a proactive Cloud Support Engineer to join our dynamic team. In ... Experience troubleshooting in at least one major cloud platform (preferably AWS) and containerized ...

Apex Systems

DevOps Engineer - AWS Cloud Support

Tampa, FL · On-site

$48 - $65.75/hr

... Engineer - AWS Cloud Support Location: Tampa, Dallas, or Jersey City (Hybrid) Role Overview We are seeking a senior DevOps Engineer with a strong background in software engineering and extensive ...

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Overnight Aws Cloud Support Engineer information

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How much do overnight aws cloud support engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for overnight aws cloud support engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What is an Overnight AWS Cloud Support Engineer?

Overnight AWS Cloud Support Engineers are IT professionals who provide technical support and troubleshooting for Amazon Web Services (AWS) customers during overnight hours. Their primary responsibility is to ensure that AWS services and infrastructure run smoothly, addressing incidents, outages, and customer inquiries that occur outside of regular business hours. These engineers work with a variety of AWS products, assist in resolving technical issues, and often communicate directly with clients to provide guidance and solutions. Their work is crucial for businesses that operate 24/7 or have global operations, ensuring continuous support and minimal downtime.

What skills and qualifications are needed to thrive as an Overnight AWS Cloud Support Engineer?

To thrive as an Overnight AWS Cloud Support Engineer, you need a solid understanding of cloud computing concepts, networking, and system administration, usually backed by a degree in computer science or a related field. Familiarity with AWS services, command-line tools, ticketing systems, and certifications like AWS Certified Solutions Architect or SysOps Administrator is highly valuable. Strong problem-solving skills, effective communication, and the ability to work independently during off-hours are crucial soft skills for this role. These competencies ensure timely and accurate support, maintain customer satisfaction, and keep critical cloud infrastructure running smoothly around the clock.

What are the most common challenges faced by Overnight AWS Cloud Support Engineers, and how can they be managed?

Overnight AWS Cloud Support Engineers frequently encounter issues such as resolving urgent incidents during off-hours, troubleshooting complex cloud infrastructure problems, and ensuring minimal downtime for clients across various time zones. Managing these challenges involves effective prioritization, strong communication with global teams, and thorough documentation of incidents. Building a solid understanding of AWS services and automation tools can also help streamline resolutions and reduce overnight stress. Regular knowledge sharing and collaboration with day-shift engineers are key to maintaining seamless support and continuous improvement.

What is the difference between Overnight Aws Cloud Support Engineer vs Overnight Aws Cloud Systems Administrator?

AspectOvernight Aws Cloud Support EngineerOvernight Aws Cloud Systems Administrator
CertificationsAWS Certified Solutions Architect, AWS Certified SysOps AdministratorAWS Certified SysOps Administrator, Linux+ or Network+
Work Environment24/7 cloud support, troubleshooting, incident responseSystem maintenance, deployment, monitoring in cloud environments
Employer & Industry UsageCloud service providers, tech companies, managed service providersIT departments, cloud infrastructure teams, enterprise organizations

The Overnight Aws Cloud Support Engineer primarily focuses on providing 24/7 support, troubleshooting, and incident management for cloud services. In contrast, the Overnight Aws Cloud Systems Administrator handles system maintenance, deployment, and monitoring tasks. Both roles require AWS certifications and work in cloud environments, but their core responsibilities differ, with support roles emphasizing troubleshooting and incident response, while administrator roles focus on system management and deployment.

How much does an Overnight AWS Cloud Support Engineer make?

An Overnight AWS Cloud Support Engineer typically earns between $70,000 and $120,000 annually, depending on experience, certifications, and location. The role often requires strong knowledge of AWS services, troubleshooting skills, and the ability to work overnight shifts, which may include shift differentials or bonuses.

What cities are hiring for Overnight Aws Cloud Support Engineer jobs?

Cities with the most Overnight Aws Cloud Support Engineer job openings:

What are the most commonly searched types of Aws Cloud Support Engineer jobs?

The most popular types of Aws Cloud Support Engineer jobs are:

What states have the most Overnight Aws Cloud Support Engineer jobs?

States with the most job openings for Overnight Aws Cloud Support Engineer jobs include:

Overnight Aws Cloud Support Engineer jobs near you
Infographic showing various Overnight Aws Cloud Support Engineer job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Cloud Support Engineer

Symmetrio

Remote

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

Symmetrio is recruiting a Cloud Support Engineer for its customer, a rapidly growing international healthcare SaaS company aggressively expanding in the United states. The Cloud Support Engineer will be a trusted technical face to our customer's stakeholders: oncology centers, clinics, and health systems. Collaborating with healthcare IT and clinical application teams across the United States, the Cloud Support Engineer will ensure reliability and provide professional IT support to users of the application. In this role, you'll provide Tier 1/Tier 2 technical support while serving as a collaborative member of our customer's engineering team consisting of Site Reliability Engineers and Cloud Network Engineers. The Cloud Support Engineer will diagnose incidents and cases (SaaS application, AWS cloud infrastructure, customer network connectivity, etc.) and coordinate seamlessly with customer and internal engineering teams to resolve them. Additionally, the Cloud Support Engineer will develop support playbooks and documentation as the company scales, and help establish best practices for healthcare SaaS support-ideal for someone who combines technical problem-solving, healthcare IT domain expertise, and the professional presence and communication skills required by end users.
This is a full-time, remote position $90,000-$105,000 and a comprehensive benefits package, including health benefits, a 401(k) plan, paid time off, and additional company-sponsored benefits.
Key Responsibilities
  • Serve as the primary technical contact for assigned customers; represent the company professionally and build trust with customer IT directors, network engineers, and clinical leadership
  • Provide Tier 1/Tier 2 technical support via phone, email, and ticketing system; triage issues, diagnose root causes, and coordinate resolution with the Principal SRE and Cloud Network Engineers
  • Troubleshoot application performance issues within the SaaS platform; work with the SRE to identify degradation and escalate appropriately
  • Diagnose customer connectivity and network issues affecting SaaS platform access, including VPN tunnel health, AWS routing validation, and firewall rule problems; possess working knowledge of Cisco ASA, Fortinet, and Palo Alto firewall environments
  • Coordinate with customer firewall/network teams during troubleshooting; ask informed questions about firewall rules, NAT settings, and VPN tunnel parameters
  • Serve as the liaison between customer health system IT departments and internal engineering; gather detailed diagnostic information, validate customer network topology, and communicate complex cloud networking problems clearly
  • Develop and maintain support playbooks and runbooks focused on cloud networking scenarios specific to healthcare environments: VPN tunnel validation, connectivity health checks, firewall coordination during maintenance windows, and application troubleshooting
  • Support new customer onboarding; validate initial connectivity, work with customer IT/firewall teams to ensure proper VPN configuration, and coordinate go-live health checks
  • Proactively monitor customer health indicators (connectivity status, VPN tunnel status, application performance) and alert the SRE/Network Engineer to emerging issues before customers report.
  • Partner with the Cloud Network Engineer during customer firewall coordination calls; understand oncology center/health system network architectures and validate that connectivity requirements align with customer firewall policies
  • Build and maintain the support knowledge base with healthcare-specific scenarios; document common oncology center network configurations and troubleshooting patterns
  • Participate in on-call rotation for critical customer incidents, with escalation support from the SRE and Network Engineer

Requirements
  • AWS Certified Advanced Networking - Specialty OR AWS Certified SysOps Administrator - Associate
  • 2+ years of Tier 1/Tier 2 technical support experience in healthcare IT environments (hospitals, clinics, health systems)
  • Strong familiarity with healthcare network infrastructure and security; comfortable troubleshooting in regulated healthcare environments
  • Working knowledge of Cisco ASA firewalls; familiarity with Fortinet and Palo Alto environments a plus
  • Understanding of firewall rule configuration, VPN tunnel setup (Site-to-Site VPN basics), and how healthcare networks connect to external cloud applications
  • Experience supporting oncology centers, radiation therapy departments, or similar clinical IT environments strongly preferred
  • Experience supporting Epic EHR, OIS (Oncology Information Systems), or other healthcare applications
  • Understanding of cloud networking concepts: VPN connectivity, AWS VPCs, firewalls, routing (cloud-based, not traditional BGP/OSPF)
  • Experience troubleshooting connectivity issues between hospital networks and cloud environments preferred
  • Strong troubleshooting methodology; ability to think systematically through multi-layer problems (application, cloud infrastructure, customer network)
  • Excellent communication skills; ability to translate technical concepts for non-technical clinical staff and speak authoritatively with experienced hospital IT directors and network engineers
  • Professional demeanor and strong customer service orientation
  • Experience with ticketing systems, knowledge base tools, and technical documentation practices
  • Comfortable working in a remote environment with self-management and time-zone flexibility for U.S. customer base
  • Collaborative mindset; comfortable escalating appropriately and partnering with senior engineers
  • Willingness to develop and own support processes and playbooks in a rapidly growing organization

Given the customer-facing nature of this role, interviews with qualified candidates will be conducted via Microsoft Teams or another video conferencing platform.

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