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Entry Level Aws Cloud Support Engineer Jobs (NOW HIRING)

CACI International, Inc.

Cloud Support Engineer

Hanover, MD · On-site

$55.50 - $74.25/hr

Cloud Support Engineer Job Category: Information Technology Time Type: Full time Minimum Clearance ... CompTIA A+, Network+, Cloud+, AWS Cloud Practitioner, or equivalent entry-level certification What ...

Piper Companies

Cloud Support Engineer

Reston, VA · On-site

$100K/yr

Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Engineer focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed shifts ...

ASM Research

Cloud Support Engineer I (Swing)

Reston, VA · On-site

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft ... Experience in supporting Azure/AWS cloud Certifications/Licensures * Microsoft Azure Fundamentals ...

AgreeYa Solutions

L2 Cloud Support Engineer

Phoenix, AZ · Hybrid

$55.25 - $74/hr

L2 Cloud Support Engineer Job Location: Phoenix AZ | Onsite 5 days a week Shift time :: 6 AM to 3 PM PHX Description: AgreeYa is a global Systems Integrator and is seeking an experienced , Cloud ...

ASM Research

Cloud Support Engineer I (VA-FX)

Reston, VA · On-site

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft ... Experience in supporting Azure/AWS cloud Certifications/Licensures * Microsoft Azure Fundamentals ...

Radiansys Inc.

Cloud Support Engineer

San Ramon, CA · On-site

The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results ...

TMS

AWS Cloud Engineer

Raritan, NJ · On-site

$57 - $76.25/hr

AWS Cloud Engineer Duration: Long-term Location: Raritan, NJ (Hybrid) Overview : We are looking for resources to help us stand up a new AWS cloud. The goal will be to build a cloud that has the same ...

Zion Cloud Solutions

AWS Cloud Developer

West Sacramento, CA · On-site

$58.25 - $80/hr

AWS Cloud Developer Location: West Sacramento, California Duration: Long Term Contract With potential extension. * At least three (3) years of experience with AWS cloud platform and services like ...

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Entry Level Aws Cloud Support Engineer information

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How much do entry level aws cloud support engineer jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for entry level aws cloud support engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry Level AWS Cloud Support Engineers, and how can they overcome them?

Entry Level AWS Cloud Support Engineers often encounter challenges such as troubleshooting diverse customer issues across various AWS services, managing time efficiently when handling multiple support cases, and staying up-to-date with rapidly evolving cloud technologies. To overcome these challenges, it's helpful to proactively learn about AWS products and best practices, seek guidance from more experienced team members, and leverage internal documentation and training resources. Collaborating regularly with team members also helps in quickly resolving complex issues and improving technical skills.

What is the difference between Entry Level Aws Cloud Support Engineer vs Entry Level Aws Cloud Administrator?

AspectEntry Level Aws Cloud Support EngineerEntry Level Aws Cloud Administrator
CertificationsAWS Certified Cloud Practitioner, AWS Certified Solutions Architect – AssociateAWS Certified Cloud Practitioner, AWS Certified SysOps Administrator – Associate
Work EnvironmentTechnical support, troubleshooting, customer interactionManaging cloud infrastructure, deploying resources, monitoring
Primary FocusSupporting users, resolving issues, ensuring service availabilityConfiguring, maintaining, and optimizing cloud environments

While both roles require foundational AWS certifications and involve working within cloud environments, the Entry Level Aws Cloud Support Engineer focuses on troubleshooting and customer support, whereas the Entry Level Aws Cloud Administrator emphasizes managing and maintaining cloud infrastructure. Understanding these differences helps candidates choose the right career path based on their skills and interests.

What are the key skills and qualifications needed to thrive as an Entry Level AWS Cloud Support Engineer, and why are they important?

To thrive as an Entry Level AWS Cloud Support Engineer, you need a solid understanding of cloud computing concepts, basic networking, Linux/Windows administration, and ideally a relevant degree or technical training. Familiarity with AWS services, cloud management tools, and certifications like AWS Certified Cloud Practitioner or Solutions Architect Associate are highly valued. Strong problem-solving, communication skills, and the ability to work well under pressure help set candidates apart. These skills ensure you can effectively support customers, troubleshoot technical issues, and contribute to reliable cloud operations.

What does an Entry Level AWS Cloud Support Engineer do?

An Entry Level AWS Cloud Support Engineer assists customers in troubleshooting and resolving issues related to Amazon Web Services (AWS) products and services. They provide technical support, answer customer inquiries, and work to identify and resolve operational problems. These engineers often interact with customers via email, chat, or phone, and may also help with basic cloud infrastructure setup, monitoring, and maintenance. The role is ideal for those new to cloud computing who want to gain hands-on experience with AWS technologies.
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Entry Level Aws Cloud Support Engineer jobs near you
Infographic showing various Entry Level Aws Cloud Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.
Cloud Support Engineer

Cloud Support Engineer

CACI International, Inc.

Hanover, MD • On-site

$55.50 - $74.25/hr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Job Title: Cloud Support Engineer
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
The Opportunity:
CACI is seeking a Tier 1 / Tier 2 Cloud Support Engineer to support our Enterprise Cloud Solutions customers. This role operates during East Coast business hours and serves as the frontline point of contact for end-user support via phone, instant messaging, and email. You will work alongside a collaborative team of cloud professionals to ensure our customers experience minimal disruption and receive timely, high-quality assistance.
Day-to-day responsibilities range from handling routine service requests - such as password resets, access provisioning, and AWS Workspace troubleshooting - to progressively more complex tasks including cloud networking diagnostics, identity and access management issues, and VPN support. This is an excellent opportunity for a motivated support professional to grow their cloud skills in a structured, mission-focused environment.
Responsibilities:
  • Serve as Tier 1 / Tier 2 support for users of our Enterprise Cloud Solutions products via phone, IM, and email during East Coast business hours
  • Handle routine service requests including password resets, permissions/access requests, and account provisioning
  • Troubleshoot and resolve issues with AWS Workspaces, including connectivity, performance, and configuration problems
  • Escalate and track complex incidents using the team's ticketing system, ensuring accurate documentation and timely follow-up
  • Assist users with identity and access management (IAM) issues, including cloud role permissions, IDAM, authentication and SSO problems
  • Support VPN-related inquiries and connectivity issues (i.e. AppGate) for remote end-users
  • Perform initial cloud networking diagnostics and assist with escalations related to routing, DNS, and firewall access
  • Document recurring issues and contribute to the internal knowledge base to reduce repeat ticket volume
  • Collaborate with senior cloud engineers and operations staff to resolve complex or multi-tier incidents
  • Communicate clearly and professionally with end-users at varying levels of technical proficiency
  • Participate in team standups and contribute to continuous improvement of support processes

Qualifications:
Required:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience
  • 3+ years of experience in a help desk, IT support, or cloud support role (Tier 1 or Tier 2)
  • Availability to work East Coast business hours (9:00 AM - 5:00 PM ET window)
  • Experience supporting end-users via phone, email, and IM-based ticketing platforms
  • Familiarity with cloud environments, particularly AWS (e.g., EC2, VPC, IAM, AWS Workspaces)
  • Working knowledge of identity and access management concepts and tools (e.g., Okta, Active Directory, SSO, MFA)
  • Experience with VPN client support and basic network connectivity troubleshooting
  • Strong written and verbal communication skills with a customer-first mindset
  • Ability to clearly document issues, steps taken, and resolutions in a ticketing system
  • Ability to multitask across phone, IM, and email support channels in an environment with SLAs
  • Experience administering Linux/Unix and Windows systems, including common tasks such as user management, file permissions, service configuration, and log review
  • Ability to perform basic infrastructure and systems administration tasks in support of a managed cloud environment
  • The desire and ability to learn new technologies and tools

Desired:
  • Experience with AppGate or similar software-defined perimeter / ZTNA VPN solutions
  • Hands-on experience with AWS Workspaces administration and troubleshooting
  • Familiarity with cloud networking concepts such as VPC routing, security groups, DNS, and firewall rules
  • Experience with Okta administration including user lifecycle management, MFA configuration, and SSO integrations
  • Exposure to ITSM / ticketing platforms such as Zendesk, ServiceNow, Jira Service Management, or similar
  • Familiarity with Docker and containerized workloads, including basic container lifecycle management and troubleshooting
  • CompTIA A+, Network+, Cloud+, AWS Cloud Practitioner, or equivalent entry-level certification

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$63,300-$129,700
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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