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Entry Level Aws Cloud Support Engineer Jobs (NOW HIRING)

Symmetrio

Cloud Support Engineer

The Cloud Support Engineer will diagnose incidents and cases (SaaS application, AWS cloud infrastructure, customer network connectivity, etc.) and coordinate seamlessly with customer and internal ...

New

Piper Companies

Cloud Support Engineer

Reston, VA · On-site

$100K/yr

Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Engineer focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed shifts ...

AlphaSense

Cloud Support Engineer

About the Role We are looking for a proactive Cloud Support Engineer to join our dynamic team. In ... Experience troubleshooting in at least one major cloud platform (preferably AWS) and containerized ...

AlphaSense

Cloud Support Engineer

About the Role We are looking for a proactive Cloud Support Engineer to join our dynamic team. In ... Experience troubleshooting in at least one major cloud platform (preferably AWS) and containerized ...

Caelum Research Corporation

PA · On-site

$100 - $125/hr

AWS Cloud Engineer Job Summary The AWS Cloud Engineer is responsible for designing, implementing ... Provide technical support to developers and other teams using AWS. * Monitor and analyze system ...

ASM Research

Cloud Support Engineer I (Swing)

Reston, VA · On-site

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft ... Experience in supporting Azure/AWS cloud Certifications/Licensures * Microsoft Azure Fundamentals ...

Kayla's HR Co

AWS Cloud Engineer

Lebanon, TN

$53.50 - $71.50/hr

AWS Cloud Engineer - AWS Cloud Engineer Location: Lebanon, Tennessee 37090 Work Arrangement: On ... Collaborate with development teams to support application deployment and integration * Maintain ...

ASM Research

Cloud Support Engineer I (VA-FX)

Reston, VA · On-site

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft ... Experience in supporting Azure/AWS cloud Certifications/Licensures * Microsoft Azure Fundamentals ...

The AES Group

Cloud Support Engineer

San Jose, CA · On-site

Role: Cloud Support Engineer Loc: San Jose, CA (hybrid) Let's create our future together at The AES Group! About The AES Group: The AES Group is a premier technology and engineering consulting ...

Radiansys Inc.

Cloud Support Engineer

San Ramon, CA · On-site

The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results ...

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How much do entry level aws cloud support engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level aws cloud support engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What does an entry level AWS Cloud Support Engineer do?

An Entry Level AWS Cloud Support Engineer assists customers in troubleshooting and resolving issues related to Amazon Web Services (AWS) products and services. They provide technical support, answer customer inquiries, and work to identify and resolve operational problems. These engineers often interact with customers via email, chat, or phone, and may also help with basic cloud infrastructure setup, monitoring, and maintenance. The role is ideal for those new to cloud computing who want to gain hands-on experience with AWS technologies.

What are some common challenges faced by entry level AWS Cloud Support Engineers, and how can they overcome them?

Entry Level AWS Cloud Support Engineers often encounter challenges such as troubleshooting diverse customer issues across various AWS services, managing time efficiently when handling multiple support cases, and staying up-to-date with rapidly evolving cloud technologies. To overcome these challenges, it's helpful to proactively learn about AWS products and best practices, seek guidance from more experienced team members, and leverage internal documentation and training resources. Collaborating regularly with team members also helps in quickly resolving complex issues and improving technical skills.

What are the key skills and qualifications needed to thrive as an entry level AWS Cloud Support Engineer, and why are they important?

To thrive as an Entry Level AWS Cloud Support Engineer, you need a solid understanding of cloud computing concepts, basic networking, Linux/Windows administration, and ideally a relevant degree or technical training. Familiarity with AWS services, cloud management tools, and certifications like AWS Certified Cloud Practitioner or Solutions Architect Associate are highly valued. Strong problem-solving, communication skills, and the ability to work well under pressure help set candidates apart. These skills ensure you can effectively support customers, troubleshoot technical issues, and contribute to reliable cloud operations.

What is the difference between Entry Level Aws Cloud Support Engineer vs Entry Level Aws Cloud Administrator?

AspectEntry Level Aws Cloud Support EngineerEntry Level Aws Cloud Administrator
CertificationsAWS Certified Cloud Practitioner, AWS Certified Solutions Architect – AssociateAWS Certified Cloud Practitioner, AWS Certified SysOps Administrator – Associate
Work EnvironmentTechnical support, troubleshooting, customer interactionManaging cloud infrastructure, deploying resources, monitoring
Primary FocusSupporting users, resolving issues, ensuring service availabilityConfiguring, maintaining, and optimizing cloud environments

While both roles require foundational AWS certifications and involve working within cloud environments, the Entry Level Aws Cloud Support Engineer focuses on troubleshooting and customer support, whereas the Entry Level Aws Cloud Administrator emphasizes managing and maintaining cloud infrastructure. Understanding these differences helps candidates choose the right career path based on their skills and interests.

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Entry Level Aws Cloud Support Engineer jobs near you
Infographic showing various Entry Level Aws Cloud Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Cloud Support Engineer

Symmetrio

Remote

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

Symmetrio is recruiting a Cloud Support Engineer for its customer, a rapidly growing international healthcare SaaS company aggressively expanding in the United states. The Cloud Support Engineer will be a trusted technical face to our customer's stakeholders: oncology centers, clinics, and health systems. Collaborating with healthcare IT and clinical application teams across the United States, the Cloud Support Engineer will ensure reliability and provide professional IT support to users of the application. In this role, you'll provide Tier 1/Tier 2 technical support while serving as a collaborative member of our customer's engineering team consisting of Site Reliability Engineers and Cloud Network Engineers. The Cloud Support Engineer will diagnose incidents and cases (SaaS application, AWS cloud infrastructure, customer network connectivity, etc.) and coordinate seamlessly with customer and internal engineering teams to resolve them. Additionally, the Cloud Support Engineer will develop support playbooks and documentation as the company scales, and help establish best practices for healthcare SaaS support-ideal for someone who combines technical problem-solving, healthcare IT domain expertise, and the professional presence and communication skills required by end users.
This is a full-time, remote position $90,000-$105,000 and a comprehensive benefits package, including health benefits, a 401(k) plan, paid time off, and additional company-sponsored benefits.
Key Responsibilities
  • Serve as the primary technical contact for assigned customers; represent the company professionally and build trust with customer IT directors, network engineers, and clinical leadership
  • Provide Tier 1/Tier 2 technical support via phone, email, and ticketing system; triage issues, diagnose root causes, and coordinate resolution with the Principal SRE and Cloud Network Engineers
  • Troubleshoot application performance issues within the SaaS platform; work with the SRE to identify degradation and escalate appropriately
  • Diagnose customer connectivity and network issues affecting SaaS platform access, including VPN tunnel health, AWS routing validation, and firewall rule problems; possess working knowledge of Cisco ASA, Fortinet, and Palo Alto firewall environments
  • Coordinate with customer firewall/network teams during troubleshooting; ask informed questions about firewall rules, NAT settings, and VPN tunnel parameters
  • Serve as the liaison between customer health system IT departments and internal engineering; gather detailed diagnostic information, validate customer network topology, and communicate complex cloud networking problems clearly
  • Develop and maintain support playbooks and runbooks focused on cloud networking scenarios specific to healthcare environments: VPN tunnel validation, connectivity health checks, firewall coordination during maintenance windows, and application troubleshooting
  • Support new customer onboarding; validate initial connectivity, work with customer IT/firewall teams to ensure proper VPN configuration, and coordinate go-live health checks
  • Proactively monitor customer health indicators (connectivity status, VPN tunnel status, application performance) and alert the SRE/Network Engineer to emerging issues before customers report.
  • Partner with the Cloud Network Engineer during customer firewall coordination calls; understand oncology center/health system network architectures and validate that connectivity requirements align with customer firewall policies
  • Build and maintain the support knowledge base with healthcare-specific scenarios; document common oncology center network configurations and troubleshooting patterns
  • Participate in on-call rotation for critical customer incidents, with escalation support from the SRE and Network Engineer

Requirements
  • AWS Certified Advanced Networking - Specialty OR AWS Certified SysOps Administrator - Associate
  • 2+ years of Tier 1/Tier 2 technical support experience in healthcare IT environments (hospitals, clinics, health systems)
  • Strong familiarity with healthcare network infrastructure and security; comfortable troubleshooting in regulated healthcare environments
  • Working knowledge of Cisco ASA firewalls; familiarity with Fortinet and Palo Alto environments a plus
  • Understanding of firewall rule configuration, VPN tunnel setup (Site-to-Site VPN basics), and how healthcare networks connect to external cloud applications
  • Experience supporting oncology centers, radiation therapy departments, or similar clinical IT environments strongly preferred
  • Experience supporting Epic EHR, OIS (Oncology Information Systems), or other healthcare applications
  • Understanding of cloud networking concepts: VPN connectivity, AWS VPCs, firewalls, routing (cloud-based, not traditional BGP/OSPF)
  • Experience troubleshooting connectivity issues between hospital networks and cloud environments preferred
  • Strong troubleshooting methodology; ability to think systematically through multi-layer problems (application, cloud infrastructure, customer network)
  • Excellent communication skills; ability to translate technical concepts for non-technical clinical staff and speak authoritatively with experienced hospital IT directors and network engineers
  • Professional demeanor and strong customer service orientation
  • Experience with ticketing systems, knowledge base tools, and technical documentation practices
  • Comfortable working in a remote environment with self-management and time-zone flexibility for U.S. customer base
  • Collaborative mindset; comfortable escalating appropriately and partnering with senior engineers
  • Willingness to develop and own support processes and playbooks in a rapidly growing organization

Given the customer-facing nature of this role, interviews with qualified candidates will be conducted via Microsoft Teams or another video conferencing platform.

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