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Assistant Aws Cloud Support Engineer Jobs (NOW HIRING)

CACI International, Inc.

Cloud Support Engineer

Hanover, MD · On-site

$55.50 - $74.25/hr

Troubleshoot and resolve issues with AWS Workspaces, including connectivity, performance, and ... Perform initial cloud networking diagnostics and assist with escalations related to routing, DNS ...

New

MANTECH

Cloud Support Engineer Nights

Tysons, VA · Hybrid

$56 - $74.75/hr

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing ... AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience

NAVA Software Solutions

Cloud Support Engineer

Jersey City, NJ · On-site

$61 - $81.50/hr

Cloud Support Engineer Location: Remote EST Duration : 12 months contract As a Technical Operations ... AWS is preferred. Additional Skills: * Knowledge of other Artifactory management tools like JFrog ...

MANTECH

Cloud Support Engineer Nights

Tysons, VA · Hybrid

$56 - $74.75/hr

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing ... AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience

Infosys

Cloud Support Engineer

Plano, TX · On-site

$53.75 - $71.75/hr

Required : • Maintain AWS cloud platforms supporting microservices and data-driven workloads. • ... data engineers and analytics teams on ingestion, transformation, and reporting pipelines. • ...

Infosys

Cloud Support Engineer

Reston, VA · On-site

$58 - $77.75/hr

Required : • Maintain AWS cloud platforms supporting microservices and data-driven workloads. • ... data engineers and analytics teams on ingestion, transformation, and reporting pipelines. • ...

Infosys

Cloud Support Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Required : • Maintain AWS cloud platforms supporting microservices and data-driven workloads. • ... data engineers and analytics teams on ingestion, transformation, and reporting pipelines. • ...

Infosys

Cloud Support Engineer

Tempe, AZ · On-site

$54.25 - $72.50/hr

Required : • Maintain AWS cloud platforms supporting microservices and data-driven workloads. • ... data engineers and analytics teams on ingestion, transformation, and reporting pipelines. • ...

Infosys

Cloud Support Engineer

Plano, TX · On-site

$53.75 - $71.75/hr

Required : • Maintain AWS cloud platforms supporting microservices and data-driven workloads. • ... data engineers and analytics teams on ingestion, transformation, and reporting pipelines. • ...

Piper Companies

Cloud Support Engineer

Reston, VA · On-site

$100K/yr

Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Engineer focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed shifts ...

SAIC

AWS Cloud Engineer

Scott Air Force Base, IL

$54 - $72/hr

SAIC is seeking a Cloud Engineer SME to support an IT Service Management effort for USTRANSCOM ... Communicate, define, administer, and implement various security processes to assist with platform ...

SAIC

AWS Cloud Engineer

Scott Air Force Base, IL

$54 - $72/hr

ORA_ON_SITE Description  SAIC is seeking a Cloud Engineer SME to support an IT Service ... Communicate, define, administer, and implement various security processes to assist with platform ...

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All JobsAssistant Aws Cloud Support Engineer Jobs

Assistant Aws Cloud Support Engineer information

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$33K

$88.8K

$134.5K

How much do assistant aws cloud support engineer jobs pay per year?

As of Jun 12, 2026, the average yearly pay for assistant aws cloud support engineer in the United States is $88,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant AWS Cloud Support Engineer, and why are they important?

To thrive as an Assistant AWS Cloud Support Engineer, you need a solid understanding of cloud computing concepts, basic networking, and familiarity with AWS services, often supported by a relevant degree or AWS Certified Cloud Practitioner certification. Experience using AWS Management Console, CLI tools, and ticketing systems like Jira or ServiceNow is common. Strong problem-solving abilities, effective communication, and a customer-centric mindset are standout soft skills for this role. These skills enable efficient troubleshooting, clear client interactions, and reliable support for complex cloud environments.

What are some common challenges faced by Assistant AWS Cloud Support Engineers when troubleshooting customer issues?

Assistant AWS Cloud Support Engineers often encounter challenges such as diagnosing complex, multi-layered technical problems and communicating solutions clearly to customers with varying levels of technical expertise. They must quickly interpret cloud service logs, isolate root causes, and often juggle multiple support requests simultaneously. Staying up-to-date with AWS's constantly evolving services and best practices is also crucial for effective troubleshooting. Strong collaboration with senior engineers and other teams is key to resolving more advanced or escalated issues.

What is the difference between Assistant Aws Cloud Support Engineer vs Cloud Support Associate?

AspectAssistant Aws Cloud Support EngineerCloud Support Associate
CertificationsAWS Certified Cloud Practitioner or similarAWS Certified Cloud Practitioner or similar
Work EnvironmentTechnical support, troubleshooting, customer assistance in cloud servicesTechnical support, troubleshooting, customer assistance in cloud services
Employer & Industry UsageTech companies, cloud service providers, IT departmentsTech companies, cloud service providers, IT departments

The Assistant Aws Cloud Support Engineer and Cloud Support Associate roles are quite similar, often requiring comparable certifications and working in similar environments. Both positions focus on supporting cloud services, troubleshooting issues, and assisting customers. The main difference may lie in specific company terminology or job level nuances, but generally, they are interchangeable roles in cloud support teams.

What does an Assistant AWS Cloud Support Engineer do?

An Assistant AWS Cloud Support Engineer provides technical support and troubleshooting for customers using Amazon Web Services (AWS). They assist in resolving issues related to cloud infrastructure, networking, security, and service configurations. Their responsibilities often include responding to support tickets, monitoring system performance, and escalating complex problems to senior engineers. They also help customers understand best practices for deploying and managing AWS resources.
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Assistant Aws Cloud Support Engineer jobs near you
Cloud Support Engineer

Cloud Support Engineer

CACI International, Inc.

Hanover, MD • On-site

$55.50 - $74.25/hr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

Job description

Job Title: Cloud Support Engineer
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
The Opportunity:
CACI is seeking a Tier 1 / Tier 2 Cloud Support Engineer to support our Enterprise Cloud Solutions customers. This role operates during East Coast business hours and serves as the frontline point of contact for end-user support via phone, instant messaging, and email. You will work alongside a collaborative team of cloud professionals to ensure our customers experience minimal disruption and receive timely, high-quality assistance.
Day-to-day responsibilities range from handling routine service requests - such as password resets, access provisioning, and AWS Workspace troubleshooting - to progressively more complex tasks including cloud networking diagnostics, identity and access management issues, and VPN support. This is an excellent opportunity for a motivated support professional to grow their cloud skills in a structured, mission-focused environment.
Responsibilities:
  • Serve as Tier 1 / Tier 2 support for users of our Enterprise Cloud Solutions products via phone, IM, and email during East Coast business hours
  • Handle routine service requests including password resets, permissions/access requests, and account provisioning
  • Troubleshoot and resolve issues with AWS Workspaces, including connectivity, performance, and configuration problems
  • Escalate and track complex incidents using the team's ticketing system, ensuring accurate documentation and timely follow-up
  • Assist users with identity and access management (IAM) issues, including cloud role permissions, IDAM, authentication and SSO problems
  • Support VPN-related inquiries and connectivity issues (i.e. AppGate) for remote end-users
  • Perform initial cloud networking diagnostics and assist with escalations related to routing, DNS, and firewall access
  • Document recurring issues and contribute to the internal knowledge base to reduce repeat ticket volume
  • Collaborate with senior cloud engineers and operations staff to resolve complex or multi-tier incidents
  • Communicate clearly and professionally with end-users at varying levels of technical proficiency
  • Participate in team standups and contribute to continuous improvement of support processes

Qualifications:
Required:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience
  • 3+ years of experience in a help desk, IT support, or cloud support role (Tier 1 or Tier 2)
  • Availability to work East Coast business hours (9:00 AM - 5:00 PM ET window)
  • Experience supporting end-users via phone, email, and IM-based ticketing platforms
  • Familiarity with cloud environments, particularly AWS (e.g., EC2, VPC, IAM, AWS Workspaces)
  • Working knowledge of identity and access management concepts and tools (e.g., Okta, Active Directory, SSO, MFA)
  • Experience with VPN client support and basic network connectivity troubleshooting
  • Strong written and verbal communication skills with a customer-first mindset
  • Ability to clearly document issues, steps taken, and resolutions in a ticketing system
  • Ability to multitask across phone, IM, and email support channels in an environment with SLAs
  • Experience administering Linux/Unix and Windows systems, including common tasks such as user management, file permissions, service configuration, and log review
  • Ability to perform basic infrastructure and systems administration tasks in support of a managed cloud environment
  • The desire and ability to learn new technologies and tools

Desired:
  • Experience with AppGate or similar software-defined perimeter / ZTNA VPN solutions
  • Hands-on experience with AWS Workspaces administration and troubleshooting
  • Familiarity with cloud networking concepts such as VPC routing, security groups, DNS, and firewall rules
  • Experience with Okta administration including user lifecycle management, MFA configuration, and SSO integrations
  • Exposure to ITSM / ticketing platforms such as Zendesk, ServiceNow, Jira Service Management, or similar
  • Familiarity with Docker and containerized workloads, including basic container lifecycle management and troubleshooting
  • CompTIA A+, Network+, Cloud+, AWS Cloud Practitioner, or equivalent entry-level certification

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$63,300-$129,700
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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